The Westin Ottawa

  • 11 Colonel By Drive
  • Ottawa,
  • Ontario
  • K1N 9H4
  • Canada
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Guests must be 18 years or older to reserve a room. Valid photo identification is required at check-in.

Rated 4.3 out of 5 by 536 reviewers.
Rated 4 out of 5 by Comfortable, Convenient, Central Ideally located adjacent to the scenic Rideau Canal (perfect for joggers and walkers), this hotel is also convenient to both the government district and the hopping Byward Market. Our junior suite was comfortable, endowed with a double sink large bathroom with excellent lighting, and a blessed second door that insulated the bedroom from hallway noise. As prior reviewers have noted, the hotel has been caught up in a supplier’s labor dispute that coincides with an attempt to update the elevators, but the problems were not nearly as severe as some have related. Without doubt it will be better when the company finishes their work, but during our long weekend the elevators were no worse than in some other hotels that simply have a permanently under-engineered system. The Shore Club restaurant is a refined warm place that met our high expectations for food and service; it also has a sophisticated bar. Platinum guests will appreciate an amenity breakfast that is among the most complete offered at Starwood properties. June 24, 2013
Rated 5 out of 5 by Quite Enjoyable The staff were friendly and helpful. My wife and I found the room comfortable and clean. The only noise we heard were the toilets. When a neighbour flushed the toilet, you could hear it. Thankfully, this did not happen during the night. We also enjoyed using the swimming pool. It wasn't very busy and the area was clean with plenty of towels available for use. Unfortunately, the hot tub was out of order. Overall, it was a very pleasant stay. I recommend this hotel. August 8, 2014
Rated 5 out of 5 by Ottawa Luxury Getaway As always, The Westin Hotel in Ottawa was a wonderful place to stay for our long weekend. Service is outstanding and the rooms are beautiful. We arrived Saturday and our room was on the 8th floor. We asked if we could get a higher floor for a better view. Unfortunately, none of the Junior Suites were available for that night but they immediately made sure that we had a room on the 22nd floor for the rest of our stay. Very friendly and knowledgeable staff. Concierge was great! August 6, 2014
Rated 5 out of 5 by Wonderful Experience My wife and I were able to get away on our 25th. wedding anniversary for one night and my wife chose Ottawa and we both chose The Westin Hotel for it's wonderful location and the quality of it's Premier room. We had a tremendous view of the canal s well as the Parliament building. The staff was very helpful in making this one of our best stays ever while traveling and we will be sure to recommend the Westin to all of our friends! August 4, 2014
Rated 4 out of 5 by great location great location - clean , spacious rrom, friendly staff. small comment to help management- coffee maker in room was great - but only two small creamers not enough for two coffee , also only one bathrobe in a room booked for two. September 9, 2014
Rated 5 out of 5 by Hotel has great staff & features From check in to check out my stay was outstanding. I appreciated all of the efforts of the staff to make my stay comfortable, especially Kayla at the front desk. August 8, 2014
Rated 5 out of 5 by Highly recommend We were given a cheese tray and bottle of wine on arrival for a 5 night stay. Very impressed with that hospitality. Rooms very quiet. Location in Ottawa was perfect. August 7, 2014
Rated 3 out of 5 by Inept communication I was shocked at how stark a contrast there was between my stay this week and my stay only one week prior. For this stay, I was not given a room on an SPG floor (even though I was later told that these floors were wide open and unbooked). I paid $23 a day less for what I assumed was being ten floors lower in the hotel. On the second day I discovered that I had been put in the "green initiative" which denied me any service to my room not specifically requested, I immediately asked to be removed from said initiative. I had to ask to be removed from this program EVERY DAY. SO, for $23 less per day I lost: Turn down service (never received without asking) Daily coffee in room Shampoo Soap Towel and Linen refresh Again, these are things I had to call and ask for every day. I am not impressed, and will be going out of my way to avoid the Westin in Ottawa from now on. September 5, 2014
Rated 4 out of 5 by IDA Conference The Westin was a great host to the IDA Conference I recently attended. The staff were pleasant and helpful. Thank you for a wonderful stay! September 8, 2014
Rated 5 out of 5 by Excellent service! Everything was excellent from start to finish. August 5, 2014
Rated 5 out of 5 by Pleasant Stay The Weston Hotel is always a pleasure to stay at. The Front Desk Personnel are always pleasant and very professional. In their manner. September 7, 2014
Rated 5 out of 5 by The Ottawa Westin really cared My wife is seriously ill and in a hospital bed at home. She had wanted to go downtown to Ottawa (we live just outside Ottawa) for a break, some shopping at the Rideau Center, to visit the Byward market again and go for some great meals. The Westin and all the staff we met went way beyond expectations in making this getaway possible, wonderful and truly memorable. So many helped us out, but a special thanks goes to the Guest Relations Manager, Cassie Doyle, who made it all happen and so special. July 14, 2014
Rated 3 out of 5 by Need better elevators Hotel is otherwise very nice. It surprises me that the elevators were so slow. There were signs indicating that the Westin was making them more efficient--clearly that meant that in order to save the hotel costs, they would run fewer elevators during peak periods. Constant lengthy waits for an elevator--arrive early, or ask for a lower floor! Other hotels of similar size make use of something called "express elevators"--the Westin should try it. Also, television signal problems plagued the hotel during my stay. If its raining outside--and it was--there's not much else to do. Service from employees was excellent. June 13, 2013
Rated 3 out of 5 by Hotel Staff Performance Inconsistent Hotel staff performance very inconsistent. For example, on the good side, the staff at the front of the hotel had a towel and water bottle ready when I returned from running. I appreciated that. However, I arrived at the hotel around 11 pm and there was no one behind the desk to check me in. I had to wait about 12 minutes before anyone showed up to staff the check-in desk. There was no one at the concierge counter either to help find someone who could get me a room number and key. The wait to check out was long as well. There was only one person behind the desk during check-out at a time of day when I would have expected multiple staff to be available to move things along. September 9, 2012
Rated 5 out of 5 by Great Experience Max was on the desk whenever I had a query and I could not have been happier with his service. He knows how to make SPG's feel like they are being taken care of. September 5, 2014
Rated 4 out of 5 by Great location, conferencing facilities, elevators require attention Hotel has clean efficient rooms, good restaurants and spacious conference facilities. During our stay the hotel had elevator issues where only one elevator of four was working and the service elevator access was locked (using the fire escape stairwell would have set off the fire alarm). Many of us were waiting for over 25 minutes for an elevator to squeeze into. For a hotel with 12+ floors of guest rooms, this is unacceptable. Repeated calls to the service desk finally resulted in security opening up the service elevators for access. Other than that, we enjoyed our stay and appreciated the experienced staff. June 21, 2013
Rated 5 out of 5 by Great Hotel, Great Staff, Great Location My family and I had a greet weekend at the Westin Ottawa. We've been raving about it ever since and plan to go back within the next couple of months. Beautiful hotel, attached to Rideau Centre Shopping Mall. Right in the heart of the city with views of the Parliament Buildings and the Rideau Canal. The Market is a block away...Staff were super friendly from valet to check in, concierge, restaurant etc, We'll be back! July 14, 2014
Rated 5 out of 5 by Best hotel in Ottawa Superb hotel to stay at if you intensely travel for business. Great ambience, very helpful staff, very good facilities in many ways November 20, 2011
Rated 2 out of 5 by Elevator Elevator service was terrible and there was no use of the stairs available. Almost got locked in the stairway. September 19, 2012
Rated 5 out of 5 by mr excellent hotel would recommend friends and relatives to stay there..buffet breakfast very good September 3, 2014
Rated 5 out of 5 by Impressive Hotel Experience This hotel's facilities are beautiful, functional, and very comfortable. From the comfy bed and soft linens to the well-apointed bathroom I was very very impressed with the overall quality and cleanliness of my room. My wired internet was very fast with great performance when I was downloading larger files. The view of the Parliament buildings and Chateau Laurier was fantastic. Add in the ease and speed of checkin, the friendliness of staff (what little I had contact with as I only stayed one night on business) all lead me to believe this is one of the premiere hotel experiences offered in Ottawa. Highly recommended for any business traveller who wants hassle free top quality accommodations. June 10, 2013
Rated 3 out of 5 by Overpriced, noisy and slowest elevators ever! I stayed 2 nights with my 11 year old granddaughter for her birthday. I had a Premier room on the 22nd floor. We were wakened in the wee hours of the morning by people running, laughing, yelling in hallway. Maid did bare minimal in room- left used glasses on bedside stand. Only 3 functional elevators for entire building which meant long waits. On checkout I expressed my dismay with the noise and was told, " Oh, that;s because the wedding party was staying on 22nd floor". Really, that's your rationale? On positive note, I must say that the concierge at Westin was very helpful and professional. August 6, 2012
Rated 5 out of 5 by Always a terrific choice fro Ottawa This continues to be one of the best-managed Westin hotels I've ever stayed at. The rooms are in great shape, the breakfast buffet is amazing (expensive but great value if you choose it as your Platinum amenity) and the service is generally very good. On my most recent stay I arrived very late (early morning) and the front desk person was friendly and helpful and made me feel welcomed after a long trip. I always recommend the Westin Ottawa to my work colleagues and try to book meetings here when I can. August 23, 2014
Rated 5 out of 5 by Definitely Ottawa's best hotel This is without a doubt my favourite Ottawa hotel. The location is terrific, directly connected to the Rideau Centre mall and, if you get a room on the west side, it has stunning views of the Rideau Canal, downtown, and Parliament Hill. I've stayed here dozens of times over the past several years, but this was my first stay with Platinum status from SPG. Unfortunately if you gain status after making a reservation, the hotel has no way of knowing of your new status! When I checked in, I had to insist that the front desk agent look me up in the system again, even going so far as to show her the email from SPG. In my case this meant that all the available suites had already been assigned to other Platinum guests. I was given a slightly larger than normal room on an upper floor with a beautiful Rideau Canal and Parliament Hill view. This was a bit of a downer for my first stay as a Platinum, but imagine my surprise when, half an hour later, there was a knock at my door and in came a lovely tray of nuts, berries, and dark chocolate along with a card from the General Manager and a Westin candle! Very classy indeed, and this personal touch reminded me of the top-quality service I have always received at the Westin Ottawa. Daly's, the breakfast restaurant on the third floor, has one of the best breakfast buffets I have ever seen, and all the cold items are offered complimentary to Platinum members (unless you choose the 500 Starpoints or local amenity instead). For $9.00 I was able to upgrade to the hot buffet, which made my morning. The rooms are clean and in good shape, with nice bright bathrooms and oversized shower stalls (no tubs). Internet service is so-so: it seems to work well on some devices and not at all on my iPad, for reasons I have never figured out. The biggest drawback, mentioned by many others, is the elevators. Even though the "new" elevator call system is now installed, things seem worse than ever, and I only ever saw 2 (of 4) elevator cars in operation. I hope the rest will be brought online soon. June 17, 2013
Rated 2 out of 5 by Dissapointed We debated between the Westin and the Chateau Laurier for our pleasure stay in Ottawa. The rooms were both the same price and we chose Westin as we have stayed there in past for business. We didnt get any sleep- other guests were coming and going, slamming their door all night long. They were blaring their TV and housekeeping came a few times to tell them to keep it down. Including at 5:00am. Hot tub out of service. August 25, 2014
Rated 2 out of 5 by Not worth the price The room was very clean and the bed was comfortable. The picture on the website for the room we reserved showed a large bath tub, but there was no tub. The amenities in the room were kind of ridiculous for such an expensive room. I've stayed at 3 star hotels that have better amenities. For 2 of us, there was 1 shampoo, 1 conditioner, and 1 lotion - that's it! No q-tips, or shower caps, or sewing kits, or any of that. Like how cheap can you get? Wi-Fi and parking were not included, and the mini-bar was strategically left empty so that you would have to order the items from room service, so that you'd have to tip. I don't mind paying for an expensive room, but with that there are certain expectations, an dthis hotel did not meet them. August 21, 2012
Rated 5 out of 5 by First class in every way This was a special vacation for us. We contacted General Manager Mr Meredith in advance to inform him of the purpose of our visit with our teenage son. He was most receptive. We were upgraded to a superb suite for our 3 night stay which allowed privacy to all, our son slept on the comfortable sofa bed in the lounge, and we enjoyed the beautiful king size bed in the separate bedroom. Air conditioning worked well during a warm humid spell. The huge bathroom was one of the best we've ever experienced, the shower was amazing. Plenty of bench space and superb lighting. A surprise gift of champagne delivered to the room with a card signed personally by team member Desiree Clartier was greatly appreciated. The free continental breakfast for Platinum members is more than adequate : porridge, cereals, yoghurts, cold meats, cheese, salad, breads, pastries, fruit and believe it or not - cream brûlée! For breakfast! We did upgrade one morning to the hot breakfast and enjoyed eggs hollandaise. Also paid extra for a decent cafe latte. The Westin Ottawa is ideally located by the Rideau Canal and is a short walk to Parliament House and Byward Market. It is beautifully appointed in all respects. We would not hesitate to return to charming Ottawa and the beautiful Westin Ottawa. July 10, 2014
Rated 5 out of 5 by Excellent service I try to stay at the Ottawa Westin whenever possible and am never disappointed. The service is great, rooms well equipped and clean and other hotel facilities also close to perfect. Minor quibbles - I choose the "Green Choices' option (no room service) but there aren't enough towel racks to dry towels. Also - although I don't need my room cleaned/sheets changed every day - I do need replacement coffee packs! (and by the way - using Starbucks coffee is a definite plus in my book!!) It would be nice if this was an option when choosing Green choices. May 29, 2012
Rated 5 out of 5 by August Stays for business I would just like to commend you on the extreme professionalism of your Front Desk Staff, especially Kayla and Genevieve. Prior to this stay, I created a new SPG membership to make my reservations and capture my points against, not realizing that my original Gold status was still available, albeit hidden for lack of use. First Kayla took the time to find the original SPG member number, and then proceeded to find me reservations for dates that were previously unavailable. The first action helping me regain status and the second helping me be closer to my team at the site for critical project work. Then at a later date, Genevieve took the time and care to move the reservations that I had made with the new SPG number I had created to the Original number that Kayla had helped me reactivate. The reservations changed to my original SPG number covered the rest of 2014. The cheerful, can-do attitudes of these two women definitely enhance the overall experience at the Westin Ottawa, and I would be heartily recommend the Westin to other associates who might be travelling to Ottawa on business or pleasure. August 26, 2014
Rated 5 out of 5 by Customer Service I was very impressed with the customer service. Your staff treated us like family. June 30, 2014
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