Rated 5 out of 5 by Jeff2112 Great Hotel!
Stayed for a local wedding. Great room, comfy beds, fantastic shower. Shore Club restaurant attached to Hotel is fantastic. No complaints or issues with the Westin at all, fully loved it.
July 7, 2014
Rated 5 out of 5 by butch1946 mr
excellent hotel would recommend friends and relatives to stay there..buffet breakfast very good
September 3, 2014
Rated 5 out of 5 by Roland Canada Day
Although we live in Ottawa, we reserve a room at the Westin every year just to be able to take in the festivities knowing that my family has a comfortable room to return to. Peace of mind at an affordable price.
July 11, 2012
Rated 4 out of 5 by Woodstonian A wonderful stay
We attended a convention/meeting held at the Westin. We appreciated the room, the staff and the convenience of the location to Parliament Hill, the By Ward Market and other sites of interest.
June 22, 2014
Rated 5 out of 5 by Chesea23 Wonderful stay
Thank you Westin Ottawa for making our stay a very relaxed and wonderful experience. I stayed for a conference and I truly enjoyed my stay. Kudos to your very helpful staff, they provided great service to us.
July 9, 2012
Rated 4 out of 5 by peter12 This hotel has a very good location
The location and the fitness center is very good, the room I had was a bit worn, need some refreshing. The elevators gave a lot of waiting. The breakfast was also a very good experience, Overall a good hotel.
January 28, 2013
Rated 5 out of 5 by Leslie12 Ideally located, excellent hotel
The Westin Ottawa is ideally located, connected to shopping and minutes away from major attractions. Staff and service are absolutely exceptional. Recently renovated rooms are pristine, with splendid views.
November 26, 2013
Rated 4 out of 5 by TravelQ Comfortable/relaxing
Simple things go much farther than when one tries too hard. This is what you can expect from a stay at the westin, comfort, relaxed atmosphere, and little to worry about. I have always enjoyed my stay here.
October 11, 2013
Rated 5 out of 5 by traveller222 location location location
close to everything....nice view of the gatineau hills and changing fall colours from our window.....clean, fabulous bed, quiet, friendly, attentive staff.....love the westin (free wifi? just a suggestion)
October 11, 2012
Rated 5 out of 5 by JR1961 Restaurant staff excellent
During my stay, a gentleman named Raschid provided excellent service on two occasions in the restaurant. He was respectful, helpful and very pleasant. He exceeded my expectations in terms of table service.
April 1, 2013
Rated 5 out of 5 by Torger Great Staff
Your hotel should become a school to teach staff on how to threat customers. To a person, they all went out of the way to make our stay most enjoyable. Special thanks to Marissa (sp) in the Daley Express
November 19, 2013
Rated 5 out of 5 by DCbusiness Site Visit
We're hosting our conference in September at Westin. This was a site visit. Great, attentive, responsive staff! Looking forward to our event next month.
August 1, 2014
Rated 5 out of 5 by Shelagh Wonderful Staff and real dedication to customer!
Helpful and charming staff from check in to check out - and a special 'thank you' to room service team who went over and above to ensure we had a lovely evening at the hotel!
July 7, 2014
Rated 4 out of 5 by ORDBrett Poor Internet Services
Internet was horrible. Called front desk, they sent me to helpline. Tech support admitted that the system was over burdened. Lost two hours of work producticity one night. Had to move to a coffee shop.
October 26, 2013
Rated 4 out of 5 by hotell14 A very expensive stay
A very nice hotel with great comfort of course cost more than other. But not to include internet in the fee, even for members seems very strange. I really do not think the stay was worth the price.
April 11, 2014
Rated 2 out of 5 by Rocco65 The room
Was quite uncomforable. Given that, with gold status, and having booked months in advance, I would have expected that my room would not have been given away because of my late arrival. Disappointing!
February 14, 2013
Rated 4 out of 5 by Canadatripper Great Location, Nice fitness center
The Westin is a great location for the touring. The staff was friendly, & our room & was comfortable and roomy. There was a nice fitness center & a pool as well as a squash courts/basketball courts.
August 27, 2012
Rated 5 out of 5 by IsabelleL This hotel has great meeting and event facilities
I was very happy with my stay. I always have a hard time sleeping in hotels and I still slept well. Bed was comfortable but pillows was a bit big for my neck giving me slight stiffness.
June 4, 2014
Rated 5 out of 5 by jesy88 Good location and great service
Central in location. Close to good shopping area and nice restaurants. Room was spacious, comfortable and clean. The hotel staff made you feel welcome from time of check-in till the end of my stay.
November 25, 2012
Rated 4 out of 5 by PC11 quiet stay even with a hotel full of grad kids
I was somewhat anxious at check-in about the noise level in the hotel because kids from a graduation were staying at the hotel. The front desk put us away from the students and we had a great stay.
June 17, 2013
Rated 4 out of 5 by BobF13 Amenities Great - some rooms need TLC
I stayed on the preferred floors and it was good but a couple of people I was with were in the non preferred floors and they need a little TLC
Facilities were very good
July 7, 2014
Rated 5 out of 5 by BCSechelt Lovely location
Great place to stay while in Ottawa, has you in the centre of town, great places to walk, to sightsee, the parliament buildings close. Shopping and lots of restaurants close in the Byward Market
August 28, 2013
Rated 4 out of 5 by Nedly Westin
Another great stay. The hotel is installing a new elevator system, not sure if it will end up being more efficient or not, elevators seemed slow to respond. Other than that, the stay was great.
August 27, 2013
Rated 5 out of 5 by Kat84 This hotel has a great location and great service
I highly recommend this hotel. It is quiet, clean, and friendly. You are warmly greeted by everyone the moment you step into this Westin hotel.
July 28, 2014
Rated 5 out of 5 by Rob3544 This hotel always treats you like a VIP
I have stayed at this hotel on a few different occasions for both business and personal. Each time they treat me like I'm the most important guest. They truly care that you enjoy your stay.
February 24, 2014
Rated 4 out of 5 by sensfan Great location/view
Hotel is located right downtown, attached to congress centre and rideau centre...easy walk to NAC, Parliament, Market...recommend staying on high level floor with Parliament view...very nice
March 20, 2013
Rated 4 out of 5 by DaliaB Very Friendly Staff
I found the staff goes out of it's way to accommodate your every need! The rooms were very clean and did not lack for anything PLUS location was amazing! I would definitely stay here again!
February 10, 2014
Rated 3 out of 5 by AndrewBrooklyn Great location, friendly staff and...nothing more
I was a little bit disappointed. I was thinking that this hotel will be better. Of course location is great, and staff was friendly but...breakfast was horrible, and internet really slow.
December 25, 2013
Rated 5 out of 5 by Mystified The staff was awesome
I was especially impressed with JENNY in Housekeeping. She cleaned my room, she responded so readily to my wishes and was kind and very helpful! Bravo, Jenny!
July 7, 2014
Rated 4 out of 5 by Jay2012 Ottawa Stay, August 2012
The elevators are under reconstruction and totally screwed up. You need to be patient, very patient with them. Otherwise it is a very good hotel and the staff was professional and polite.
August 22, 2012