Rated 4 out of 5 by Carol52 This hotel is great for a lot of reasons, especially when you need access to the convention centre - being able to walk to Rideau Mall is a bonus.
Beautiful hotel and very convenient to shopping and conferences. Worked at the Ottawa Travel and Vacation show this pass weekent and really enjoyed staying at the Westin. However, i was very disappointed when I realized that my $40/day upgrade didn't give me anything extra. When I asked the front desk person she said it was for the view!!! Expensive view, but my co-worker also had the very same room with the same view and she didn't pay any extra.
March 11, 2013
Rated 4 out of 5 by steveems Nice hotel but elevators need work
The hotel itself was comfortable and clean. Unfortunately, the elevetors were being refurbished and as a result were extremely slow and unsightly. I waited almost 15 min. one morning for the elevator to arrive.
Hotel could also use some deserved maintenance - light beside the bed was out and could not be fixed, ice machine on our floor and the next floor up did not work and no sign to indicate out of service.
Front desk staff were very friendly
October 5, 2012
Rated 3 out of 5 by Kimba13 Son's wedding
Overall Ok, but a little pricey. Breakfast was just average but overpriced. As it was my son's wedding, we were having people over for drinks and asked for some extra wine glasses.....$10 for glasses that we were simply using, not buying! Found it was pricey...$36/night valet, and the room was a discounted rate but still pricey for a fairly average room.
August 6, 2014
Rated 4 out of 5 by Koozco Bathroom
I have stayed here many times before and was quite happy. This time around however, was not the same experience. The front usually tells you what type of room I would be getting and nothing was said. As I got to my room there were 3 long black curly puebs in bathtub. I did not know if I should rinse the tub or call but I decided to rinse the tub because I couldn't look at it any longer. This really questioned my overall cleanliness of the room.
February 4, 2013
Rated 4 out of 5 by IDA2014 IDA Conference
The Westin was a great host to the IDA Conference I recently attended. The staff were pleasant and helpful. Thank you for a wonderful stay!
September 8, 2014
Rated 3 out of 5 by CanuckM Beware the Elevators
New elevators have been installed with little thought to security. Once you are in the elevator, it is like being in prison.and you have no control over the floor that it stops at.. You enter your floor on the panel outside and if you are uncomfortable with someone who follows you in, once the door closes you can't change to another floor and get off.
You destination floor is visible both inside and outside the elevator.
June 16, 2014
Rated 4 out of 5 by boo17 Issues with my last stay
Generally I am quite satisfied with the holet at this location. This time I had a couple issues. I came in about 11 am and was told the room was not ready but it should be ready within half an hour and I will be contacted. No body phoned me and I came back after 2 hours. Room was not still ready. I came back around 5.30 and was given a room but nobody contacted me to let me know.
There was no remote conentol in my room. I had to ask for one.
November 5, 2012
Rated 5 out of 5 by Bourne1 great team makes the hotel
from car valet over to reception across to concierge and the bell hop and friendly room cleaning staff the attention and responsiveness is always great
rarely have i not had quick attention to my requirements
location is of course a plus
But the Staff is what makes this place a home away from home
I forgot do go enjoy the brunch at least once value is really good especially if you have the luck to get Gary and his magic to serve you
May 1, 2014
Rated 5 out of 5 by IamKeegs Great Experience
Max was on the desk whenever I had a query and I could not have been happier with his service. He knows how to make SPG's feel like they are being taken care of.
September 5, 2014
Rated 5 out of 5 by rosco122 Pleasant Stay
The Weston Hotel is always a pleasure to stay at. The Front Desk Personnel are always pleasant and very professional. In their manner.
September 7, 2014
Rated 5 out of 5 by frannyb First Class all the way
Every aspect of our stay at the Westin in Ottawa was exceptional. The rooms were comfortable. The Shoreline restaurant food was fabulous, great steaks and seafood. The location near to entertainment and shopping was convenient; park your car and walk. From the valets on arrival to check out staff, every contact was pleasant and eager service. Well worth spending the extra money on a stay there.
July 10, 2014
Rated 5 out of 5 by Victoria25 Rest Easy
I had the best sleep I have had in a long time. The bed and pillows were amazing and I now want one just like it at home. The rooms were stylish and comfortable and had everything I could want including a cofee machine and a magnifying makeup mirror in the bathroom. Bathrooms were also very spacious. Service was prompt and the staff were friendly and went out of their way to make sure we had everything we needed. Overall a great visit.
September 24, 2012
Rated 2 out of 5 by CHRISB29 Average at Best
I stayed at The Westin and it was average at best. I don't think that it had enough perks or comforts to be qualified as a 4 star hotel. The room was clean and quiet even though I was potentially on a noisy floor. The floor with the fitness centre and pool. If I had to stay in Ottawa again I don't believe I would stay here at the rate I paid. I could have stayed at a different hotel for less money with the same offerings.
May 22, 2014
Rated 3 out of 5 by TechCEO Avoid between Christmas & New Years
During Christmas & New Year's, the Westin Ottawa has decided to fill the hotel with hockey teams. As a result the staff seem to get overwhelmed and cannot distinguish between "hockey" guests and Starwood Preferred guests. The frustration the staff experience with the overwhelming number of kids in the hotel spills over into poor service at check in, a severe decline in food quality & service in the restaurant. Had to check out early.
December 29, 2011
Rated 4 out of 5 by Mirko24 Great location.
Rooms are well appointed and comfortable. The view from our room was beautiful. We found sound from neighbouring rooms was intrusive - not only listening to toilets being flushed but also being used! We couldn't close our door without slamming it - despite having it repaired. There is an unexplained item on our bill for which we are still awaiting explanation.
July 22, 2014
Rated 5 out of 5 by ChristineGK Excellent Staff
Arrived in Ottawa on Friday afternoon and was welcomed by "Craig" as we pulled up to the hotel. He heard me mentioned that we were there for a birthday weekend.
As we were checking in, he had asked my name. "Craig" had a bottle of wine, cheese and crackers delivered to our room. My spouse was so surprised!
All the associates are so helpful, friendly and they went out of their way to ensure that we were having a wonderful stay!
August 13, 2012
Rated 3 out of 5 by Elaine Disappointing view :(
This was my first time at this hotel and while everything met my expections I was very disappointed with the view from my room. When I pulled back the curtains and found a wall I was ready to check out. But knowing the hotel was full for the evening, I assumed the others in the area was as well. On your website it said I had a city view, but again it was nothing of the sort........ :( I believe next time I will look elsewhere.
February 9, 2013
Rated 5 out of 5 by beng4 girls getaway
Would have loved a place to sit and buy a coffee in the hotel .we came back to our hotel in the evening and would have liked to be able to get a coffee and relax. Even coffee made available in the lobby would be nice. Just the best place to stay everything is there. We have recommended it to my son for their next get away. The saff were so pleasant and helpful
July 21, 2014
Rated 5 out of 5 by Irish123 A regular visitor
I stay at your hotel every time I come to Ottawa, which is 3-5 times a year. It is always a pleasant stay. the staff is efficient and friendly, the rooms are clean and well appointed, the mattress are great. Location is very important to me for client access (I deal with the Federal Government) and for restaurants and exercise --I run along the Canal.
the only issue is your success. It is difficult to get a room some times.
October 23, 2013
Rated 5 out of 5 by EnvoyBoy Great Plat Upgrade
Very friendly front desk staff, both on check-in and check-out. As Plat was upgraded to a large suite with an excellent bathroom. Huge shower with plenty of hot water and pressure. Doormen need to be a bit more present; once I had to call the hotel to have them send someone out. Elevators are a nightmare but are in the middle of being replaced or upgraded. Hope that moves with haste! Excellent location with much to walk to.
January 20, 2013
Rated 4 out of 5 by 8888kms All work, no romance
My husband and I escaped to Ottawa for a couples get away. We had a great trip and throughly enjoyed our stay at the Westin. The room did not match with the rest of our experience. Although very clean, I felt like I was sleeping in a business office instead of a bedroom. It was not comforting nor did it feel luxurious like the rest of the building. Perfect for a business traveller, I guess; but not for a romantic get away.
September 5, 2012
Rated 5 out of 5 by KTB2013 Perfection!
A recent stay at the Westin, Ottawa couldn't have been any better. Smooth and effortless checking followed a friendly greeting from the bell staff. Our room was wonderfully located overlooking the canal with windows that spanned the wall allowing for unobstructed views and enjoyment. Spacious, well appointed rooms provided everything we needed. Thank you for a great weekend escape only trumped by my engagement while there.
May 21, 2013
Rated 5 out of 5 by sillyputty Enjoyable
Loved this hotel and if I return to Ottawa, I would stay there again. I have back and neck issues along with fibromyalgia so having a good night sleep is a huge deal with me. The bed was the most comfortable hotel bed I have ever slept in. The air in the room is well circulated and not stale or stuffy like most hotels. The location is great for those wanting to shop or explore some sites. The staff were wonderful too!!
December 3, 2012
Rated 5 out of 5 by ky1311 Great staff
I was very impressed with how responsive, helpful and friendly all staff were. Any time I had a problem or a concern, they addressed it immediately and went above and beyond. My only negative comments are that the meeting rooms were freezing cold and as I had agreed to "go green" I did not receive supplies such as coffee in my room.
July 28, 2014
Rated 4 out of 5 by ProfessorR Good hotel but some issues
The hotel is in an excellent location and staff are extremely courteous, friendly, and helpful. My toiled was leaking on the first night although it was fixed quickly. My refrigerator did not work for the first couple of days but the problem was quickly located once I complained and it was fixed too. I had not been given any mouthwash either.
July 23, 2014
Rated 4 out of 5 by Jim1958 I was a bit surprised
The Westin is a beautiful hotel but I was a bit surprised at the extra costs. Using the phone for a toll free number was a $2.00 charge. Internet in my room was charged by the day...I have not had to pay for internet anywhere in the past couple years except here. Using the business centre was a charge to log on to the computer (I needed to print a meal ticket) and the cost per page of printing seemed pricey. I am an educator, I travel to present education sessions, I am not a high paid business person. The hotel was used by our organization for a national meeting and this was a common refrain: I have to pay for internet?
The Green program is a great idea, but it was not clear to me that no one would enter the room, and that I had to call down for more coffee or hand towels. This was done promptly once I called, but perhaps a bit more clarity on the program would help.
June 6, 2013
Rated 5 out of 5 by Greg97 August Stays for business
I would just like to commend you on the extreme professionalism of your Front Desk Staff, especially Kayla and Genevieve. Prior to this stay, I created a new SPG membership to make my reservations and capture my points against, not realizing that my original Gold status was still available, albeit hidden for lack of use. First Kayla took the time to find the original SPG member number, and then proceeded to find me reservations for dates that were previously unavailable. The first action helping me regain status and the second helping me be closer to my team at the site for critical project work. Then at a later date, Genevieve took the time and care to move the reservations that I had made with the new SPG number I had created to the Original number that Kayla had helped me reactivate. The reservations changed to my original SPG number covered the rest of 2014. The cheerful, can-do attitudes of these two women definitely enhance the overall experience at the Westin Ottawa, and I would be heartily recommend the Westin to other associates who might be travelling to Ottawa on business or pleasure.
August 26, 2014
Rated 4 out of 5 by KC12 Great hotel; 'green' program needs work
I loved the idea of the 'green' program' as i don't need my sheets changed or new towels when i'm only there for a few days. I don't like, however, that participating in the green program means my bed isn't made and coffee/sweetner are not restocked - and there is nowhere to hang towels to dry except over the shower. This isn't worth $5 and becomes more of an inconvenience than it's worth - even for the environment!
December 20, 2012
Rated 5 out of 5 by butch1946 mr
excellent hotel would recommend friends and relatives to stay there..buffet breakfast very good
September 3, 2014
Rated 2 out of 5 by Georgie5 Very poor service in an official language
There is so little capacity of service in French in this hotel that even my review is not accepted in the French part of this Internet link. The Westin is one of the most prestigious hotels in Ottawa, capital of a bilingual country. Only the reservation process (by phone) was truly competent and amicable in French. Checking-in was difficult (I got a wrong information about the restaurant) and checking-out was quite simply arrogant. The concierge (with a French name!) sent a welcoming message in English only, and the email billing did the same. Moreover when I asked for the room to be cleaned, by midday, someone came in and simply emptied the trash can, without touching any equipment in the bathroom. The Westin being practically full at all times, I guess they do not need to really care for their guests who are expected to adapt to the service, and not the other way around.
December 19, 2013