Rated 5 out of 5 by ilovemyboys74 Exceeded Expectations
We stayed with the Westin Ottawa to celebrate the birthday of a friend. The staff was friendly and helpful. Emily went above and beyond- sending a handwritten and thoughtful birthday message - along with some beverages we mentioned we enjoy. It really made us feel special! My gold status was mentioned- along with a lovely room upgrade! Thanks Westin Ottawa- you amazed us with your professionalism and caring demeanour! Would highly recommend! You made our stay memorable.
July 8, 2016
Rated 5 out of 5 by SouthernTXBelle Best Hotel Experience
We booked our rooms in February 2016 for the first weekend of May 2016, I called a couple of hours before arrival to request a roll away bed for my teen ager son (so he doesn't have to share a bed with my 5 yr old), I was told that they cannot accommodate my request because of the type of room we booked but they would upgrade me to a king size room with a pull out sofa bed I declined because that means both boys will be in the same bed, when we got there at check in I was greeted with such a warm welcome and was told they've upgraded me and I said once again no because of the boys, they told me the room can accommodate a roll away bed so I agreed. I couldn't believe the room we were put in. 801 was amazing, the teen ager on his own in one side of the room and my 5 yr old on a roll away bed with us in the other side. Thank you so much for meeting our needs beyond our expectation, the room is so posh and clean. We will never stay at any other hotel in Ottawa again except for this one. We have family in Ottawa so a frequent visit is in the future. Thank you Westin, your hotel is amazing! My husband and kids loved the fact that you are next/attached to the mall. It was convenient for us when we had to run to Shoppers for emergency needs! The Poutine Festival was fun, we'd go back again to that. Please pass this on to management and i hope you can pull and see who the check in front desk associate was because he went out of his way to "walk me" to the elevator with my 5 yr old!
June 10, 2016
Rated 5 out of 5 by Duchess22 The best
I had the best most relaxing weekend ever. Thanks to the staff. I now have a hotel where I can go to switch off and just relax
May 29, 2016
Rated 4 out of 5 by Chuck2016 Check in was Great!
Val, was professional and attentive to my requests when checking in. Pleasure to talk to while waiting for the room to be readied.
April 27, 2016
Rated 5 out of 5 by McMn Service that's bove and beyond
My compliments, and tremendous thanks, to the room service staff. On Monday April 10th my cold turned into a sore throat and I worried about my voice for my speech for work that day. When room service brought my breakfast, the gentleman who delivered it offered to make a hot lemon drink for me. He returned to the kitchen, squeezed 2 fresh lemons and some honey into hot water and arrived back at my door within 10 minutes with the very helpful sore-throat tea. I'm very touched by his thoughtfulness and rate your room service as far above excellent.
April 13, 2016
Rated 3 out of 5 by Paul78 Close, but no cigar.
Even with our Premium Room SPG treatment, the missing lounge chair was never provided. " It's being cleaned and there are no replacements available" was the response. Missing shampoos and mouthwash were replenished upon our notification. Free WiFi needed continuous re-registration.
A promised 1000 SPG points as compensation not yet activated.
All in all not a real SPG experience.
April 10, 2016
Rated 5 out of 5 by A2016 Thank you for making my stay excellent
I have stayed with the hotel few times, each time they have exceeded my expectations.
I am really grateful to the Front Desk, Service Express and Conceige staff for making my stay at Westin both memorable and wonderful experience. The staff are courteous, friendly and amazing !
Thank you for making my birthday stay at Westin an awesome experience!
April 10, 2016
Rated 5 out of 5 by AustinT Great hotel, WESTIN Weekends not a guarentee
We stayed for a busy conference on March 4th-6th. Due to the high occupancy, we couldn't get late checkout as advertised through Westin Weekends which was incredibly unfortunate, though somewhat understandable. other than that everything was amazing. Pro tip: request a room where the tower bends for larger window and room size. We had a deluxe room, and honestly it wouldn't have been worth the money, but if you really value a view go for it. Pool is beautiful with hot tub and amazing jets. They have squash and basketball too, which is great. Perfect hotel, perfect location, but simply watch out for that westin weekends. We booked our flight expecting late checkout; don't do the same thing.
March 8, 2016