Rated 4 out of 5 by jim555 great location
great location - clean , spacious rrom, friendly staff. small comment to help management- coffee maker in room was great - but only two small creamers not enough for two coffee , also only one bathrobe in a room booked for two.
September 9, 2014
Rated 4 out of 5 by IDA2014 IDA Conference
The Westin was a great host to the IDA Conference I recently attended. The staff were pleasant and helpful. Thank you for a wonderful stay!
September 8, 2014
Rated 5 out of 5 by rosco122 Pleasant Stay
The Weston Hotel is always a pleasure to stay at. The Front Desk Personnel are always pleasant and very professional. In their manner.
September 7, 2014
Rated 3 out of 5 by IamKeegs Inept communication
I was shocked at how stark a contrast there was between my stay this week and my stay only one week prior. For this stay, I was not given a room on an SPG floor (even though I was later told that these floors were wide open and unbooked). I paid $23 a day less for what I assumed was being ten floors lower in the hotel. On the second day I discovered that I had been put in the "green initiative" which denied me any service to my room not specifically requested, I immediately asked to be removed from said initiative. I had to ask to be removed from this program EVERY DAY.
SO, for $23 less per day I lost:
Turn down service (never received without asking)
Daily coffee in room
Towel and Linen refresh
Again, these are things I had to call and ask for every day.
I am not impressed, and will be going out of my way to avoid the Westin in Ottawa from now on.
September 5, 2014
Rated 5 out of 5 by IamKeegs Great Experience
Max was on the desk whenever I had a query and I could not have been happier with his service. He knows how to make SPG's feel like they are being taken care of.
September 5, 2014
Rated 5 out of 5 by DawnandBoys Exceptional Service!!!
Booked at the Westin knowing it was an ideal location to show off our Nation's Capital to our Exchange Student from France. I requested a 'room with a view' to show off the canal / Parliament Buildings etc..The staff were able to accommodate my request and took it one step further by sending up a 'Welcome Package' with Perrier, chocolates, and a personal note welcoming our student to Canada! Impressive!!! ALL the staff were extremely pleasant. The 'extras' did not go unnoticed...(i.e. the umbrellas and the towel/water bottle upon return to the hotel after my son's 6:30 a.m. 5-k run with the friendly hotel guides!) 5-Star Service for sure!! Much appreciated...many thanks!!
August 8, 2014
Rated 5 out of 5 by butch1946 mr
excellent hotel would recommend friends and relatives to stay there..buffet breakfast very good
September 3, 2014
Rated 5 out of 5 by CoupleInOttawa Quite Enjoyable
The staff were friendly and helpful. My wife and I found the room comfortable and clean. The only noise we heard were the toilets. When a neighbour flushed the toilet, you could hear it. Thankfully, this did not happen during the night. We also enjoyed using the swimming pool. It wasn't very busy and the area was clean with plenty of towels available for use. Unfortunately, the hot tub was out of order. Overall, it was a very pleasant stay. I recommend this hotel.
August 8, 2014