Rated 4 out of 5 by Ted44 Short but Sweet
In typical Westin fashion I was greeted promptly and with a smile. Great room with a wonderful view. Thanks for continuing to strengthen my trust in your brand!
October 22, 2014
Rated 5 out of 5 by Flynner Your hotel is my hotel
I stay at the Westin hotel for business and would not trade for another place in Ottawa.Great location, restaurants and mall are very adequate for family when they travel with me.The staff is very professional and at your service.Keep up the great standards you have in place.
October 19, 2014
Rated 5 out of 5 by 1Sillygirl This hotel has considerate staff
Being my birthday, we booked the corner room which was amazing. Incredible views!
We called and asked for more creamers for my coffee and received them promptly. My husband mentioned it was my birthday to the staff and she sent me a card and a small box of chocolates for my birthday! How considerate! Thank you Ms. Z. Williams for your thoughtfulness. We love staying in Ottawa at the Westin.
October 8, 2014
Rated 5 out of 5 by Geoff123456 This hotel has wonderful Employees
Katia at the front desk was awesome. The airline had lost my luggage, I had issues with the taxi cab but Katia was extremely friendly and provided me with extra bathroom items.
October 1, 2014
Rated 2 out of 5 by PAAG This hotel was disappointing
On check in,I was not given the junior suite I had booked. Not all the guess had checked in, so my question is why did I have to wait until next morning to have a new room?
I have stayed at westin Ottawa several times in the past but now it seem that the client service is not as good as it was. The service at restaurant in paticular is poor.
Lastly, there is very limited clothes closet space in the junior suite; not acceptable.
Lots of dust under the bed. All in all, not a great experience.
December 4, 2011
Rated 5 out of 5 by DawnandBoys Exceptional Service!!!
Booked at the Westin knowing it was an ideal location to show off our Nation's Capital to our Exchange Student from France. I requested a 'room with a view' to show off the canal / Parliament Buildings etc..The staff were able to accommodate my request and took it one step further by sending up a 'Welcome Package' with Perrier, chocolates, and a personal note welcoming our student to Canada! Impressive!!! ALL the staff were extremely pleasant. The 'extras' did not go unnoticed...(i.e. the umbrellas and the towel/water bottle upon return to the hotel after my son's 6:30 a.m. 5-k run with the friendly hotel guides!) 5-Star Service for sure!! Much appreciated...many thanks!!
August 8, 2014
Rated 4 out of 5 by BrianCDecker turning good into great
escalators not working from lobby to 2nd floor compromised access to convention center
the bathroom in rm 1007 is well appointed, however it takes a contortionist to reach the toilet tissue; the slotted soap holder in the shower allowed my razor to slip between the metal rungs and break on the shower floor
one registration desk attendant asked me for $100 for a two hour late check out, while a second granted the request without fee
add ``convention center proximity`` to the list of reasons to recommend Westin
September 21, 2014
Rated 4 out of 5 by CanuckM Deluxe King Room With Problems-2116
The closet was half-size and far too small.for our coats--we kept them on the sofa. The thermostat was broken, so the room was either too hot or too cold as our choice was to either turn it on or off. This was reported after the first of a 3 night stay., after which the default was changed from too cold to too hot.
There were many TV channels, but neither BNN nor CNBC were present.
The room, itself, was bright and comfortable.
November 30, 2011