Rated 2 out of 5 by Rocco65 Was there Internet access?
Wifi was so slow that it was not in the least bit useful.
September 18, 2013
Rated 5 out of 5 by bill32 First Class
From the moment you arrive the feeling is one of complete relaxation !
August 22, 2012
Rated 5 out of 5 by Humber Great Location
We had a great and enjoyable stay.
Would be very happy to come back.
June 23, 2013
Rated 4 out of 5 by jdvca Need
I would like to have better amenities to hang towels after the shower
February 18, 2013
Rated 5 out of 5 by Mandy Great hotel attached to convention ventre
The concierge has exceeded my expectation; he was extremely helpful.
May 25, 2013
Rated 1 out of 5 by Jenn Disappointed
staff communication problems and reception difficulties encountered.
March 13, 2013
Rated 5 out of 5 by Lils Great Staff
the facilities were great but the staff were fabulous we will return
February 17, 2013
Rated 5 out of 5 by Glor This hotel is #1
First class rooms and facilities and great location.
September 16, 2013
Rated 5 out of 5 by ella59 Great location
Great places to eat in the market.
October 15, 2013
Rated 5 out of 5 by Mike2013 Amazing
Staff did whatever they could to make our stay very enjoyable.
April 18, 2013
Rated 5 out of 5 by NotImportant Consistent Excellence
As always, a great place to stay at. Thanks
September 22, 2013
Rated 5 out of 5 by Saywhat Great experience
Excellent service, great location.
October 8, 2013
Rated 5 out of 5 by PBM1 Also so dependable
Never any surprises except great friendly service, thanks
December 3, 2012
Rated 4 out of 5 by Kamalibra Awesome Staff
Very pleasant and friendly Staff. Food was excelent
August 5, 2013
Rated 4 out of 5 by navenave66 Always Good
As usual the hotel met all my needs and expectations.
January 26, 2013
Rated 5 out of 5 by b0bc A good staff
October 2, 2013
Rated 3 out of 5 Great location
Modern, clean hotel near local attractions
September 3, 2013
Rated 5 out of 5 by chatter hotel has great location
excellant staff: location and is super clean
August 22, 2013
Rated 5 out of 5 by Northerner Excellent
Woderful stay. Always a pleasure at the westin
August 8, 2012
Rated 5 out of 5 by bcer Weston Ottawa
You did a great job holding our conference.
March 4, 2013
Rated 5 out of 5 by pam26 Exceptional Service & Comfort
I travel a great deal for business and pleasure and the Westin Ottawa stands out head and shoulders above other hotels.
I have been thoroughly impressed from each and every one of the staff members from the front door to the housekeeping and catering staff.
The Realtors’ PAC convention brought my husband and I here to the hotel. My husband attended meetings and I was along to tour the lovely capital city. Unfortunately the day of our arrival, I missed a couple of steps in front of the parliament buildings and fractured my foot.
When I arrived back at the hotel by taxi, the front door and front desk staff took exceptional care of me, immediately assessing my needs and providing me with a wheelchair.
Two staff members who stood out above all others were Christopher and Elizabeth, who were helping to direct delegates of the various conferences and events. Elizabeth made sure I was comfortable and even went so far as to offer me her old air cast, rather than me spending the money. Christopher asked me my room number and a lovely plate of fruit and sparkling water were delivered my room.
Despite the unfortunate accident, this has been a most pleasurable stay. Thank you to the exceptional staff for making my stay comfortable and enjoyable.
May 18, 2012
Rated 5 out of 5 by Lesnag This hotel has a great location with great views
The Staff were very friendly and helpful.
August 8, 2012
Rated 5 out of 5 by Jab89 Friendly, helpful staff
Beautiful hotel. Great location.
February 10, 2013
Rated 5 out of 5 by Mick54 This hotel has great features
Excellent location and standard
September 9, 2012
Rated 5 out of 5 by jack1549 outstanding renovations
room redesign to be mentioned
October 2, 2012
Rated 5 out of 5 by Ron01 Wonderful Winterlude!
Whatever you are paying Melissa, it simply isn't enough! She took care of us from the minute we arrived. Our room was delayed due to the recent snow storm the day before, but instead of making excuses, she simply took care of me and my family with the utmost professionalism. She went above and beyond what I have experienced elsewhere at other hotels and I want to ensure her acts of kindness didn't go unnoticed. From the breakfast coupons, to the beavertail coupons she gave my daughter that she knew she was there to experience, (she knew because she asked!), to the personal note of apology and gift tray of delicious fruits and chocolate for not having our room ready sooner. Her dedication to us as customers and her attention to detail was more than I ever expected. She was courtious, polite, understanding and just pleasant to deal with throughout our stay. She was there late at night when we finally checked in and was there in the morning to see us off on our day of Winterlude fun. She even bid us farewell and wished us safe travels when it was time for us to leave. I wish I had a dozen or so of her working for me! Thank you Melissa, for everything you did for my family and I. Because of you, Westin hotels are officially my official place to stay when travelling for work or pleasure. Guys, give this girl a promotion and a raise, you don't want her working for your competition!
February 11, 2013
Rated 5 out of 5 by Bryden28 Great Location and Excellent Staff
My wife and I stayed at the Westin Ottawa for our 5th wedding anniversary. From check-in to check-out we had an excellent time. As an SPG Gold member, we were put on the 17th floor in an "upgraded" room which was basically a refurbished room with a beautiful view overlooking the parliament buildings. The hotel also sent up a complimentary snack and sparkling water package to us (not sure if it was because of our anniversary or because I'm a gold member or both - but either way it was a nice touch).
The hotel has a new new elevator system where you are required to key in your floor number outside the elevator (there are no floor buttons inside the elevator). It was interesting and seemed to speed things up a bit - although it caused confusion for people that didn't realize what was going on and they had to ride it out to our floor.
While we loved the room, there were a couple of VERY small things that were slightly unfortunate (mind you my wife and I are both very picky). The newly renovated rooms seem to only have a large shower, but no tub. My wife loves the bath products at the Westin and enjoys taking baths. I'm guessing we could have asked and been moved to a room with a tub, but we were in a rush to make a reservation - so it was likely our own fault.
Another minor pain point was the coffee supplies in the room. It's likely a corporate policy, but they only gave us one milk and sugar kit (I'm not sure why they do this - I've had it happen at other Westin's as well). I never realize until I want my coffee in the morning and then there's a shortage of cream and sugar in the room and have to wait for someone to deliver it. It would seem so much easier to have 2 or even 3 extra kits in a drawer close to the coffee maker. Real milk/creamers in the fridge (instead of the chemical ones) would also be a nice small touch.
While at the hotel, we also had great dining experiences. We had delicious cocktails at the "Shore Club". I thought were reasonably priced for a high-end in hotel restaurant.
We also had an outstanding breakfast at Daly's. My wife and I had breakfast the last time we stayed at this location (and because she liked it so much the last time, she insisted we go again). Yet again it did not disappoint.
All in all, we had a great anniversary and look forward to future stays here. That said, i will make sure to request a room with a tub and extra coffee supplies prior to checking in.
December 28, 2013
Rated 4 out of 5 by Bumbo Westin PROs/CONs
I want to explain my review in point form as its easy to read and judge if this hotel will meet your needs:
>Location (<5 mins) - Rideau Centre, Ottawa Convention Centre, Subway, Mcdonalds, Food Court, (10 mins) - Parliament, Byward Market
>Friendly really friendly staff. Was greet by telephone as Mr. Smith every time.
>Staff recognized I had toddler and gave me gift set for her. Very thoughtful. I stayed in San Diego 5 years ago and they gave my baby 4 rubber duckies..thanks Westin
>Pillows and Bed
>Large Shower with Speakman shower head
>iHome Alarm clock with iDock charger
>LCD TV 46"
>Wireless- I had wireless internet and it was absolute crap. Very slow.
>Elevators - You have to do homework here, if there are conventions during your stay, expect long waits. They only had 3 functioning elevators and 1 service elevator. I didn't want my pregnant wife taking service elevator.
>TV remote lost it's sensitivity. Had to press 3-4 times and channels changes uncontrollably.
>Taxi to YOW $31 plus tip
>Pool is salt water
My room details:
19th floor facing (west) Parliament - Beautiful
Large Shower no tub
Limited number of drawers. I had to keep clothes in luggage considering I stayed for 7 days
The iHome Alarm clock was a great feature but it didn't charge my iPhone. The connector is buggy and/or faulty.
TV service was down for a day has they upgraded the reception to HD. Crappy for my daughter who wanted to watch TreeHouse (children's programming).
My stay was paid by convention I was attending and the hotel staff will say that I will get points for stay but I never do or will. This is the 3rd time (14 nights in total) that this has happened to me. I don't like their policy on that. In the future I will probably stay somewhere else where I do get points. I don't travel that much like others so getting any points is always appreciated so they don't expire. For the record, I have always enjoyed my stays at Westin hotels.
I encourage the manager to contact me personally if he wishes to discuss my matter any further.
May 7, 2012