Rated 5 out of 5 by butch1946 mr
excellent hotel would recommend friends and relatives to stay there..buffet breakfast very good
September 3, 2014
Rated 5 out of 5 by CoupleInOttawa Quite Enjoyable
The staff were friendly and helpful. My wife and I found the room comfortable and clean. The only noise we heard were the toilets. When a neighbour flushed the toilet, you could hear it. Thankfully, this did not happen during the night. We also enjoyed using the swimming pool. It wasn't very busy and the area was clean with plenty of towels available for use. Unfortunately, the hot tub was out of order. Overall, it was a very pleasant stay. I recommend this hotel.
August 8, 2014
Rated 5 out of 5 by Aborealis Ottawa Luxury Getaway
As always, The Westin Hotel in Ottawa was a wonderful place to stay for our long weekend. Service is outstanding and the rooms are beautiful. We arrived Saturday and our room was on the 8th floor. We asked if we could get a higher floor for a better view. Unfortunately, none of the Junior Suites were available for that night but they immediately made sure that we had a room on the 22nd floor for the rest of our stay. Very friendly and knowledgeable staff. Concierge was great!
August 6, 2014
Rated 5 out of 5 by UPSTATERON Wonderful Experience
My wife and I were able to get away on our 25th. wedding anniversary for one night and my wife chose Ottawa and we both chose The Westin Hotel for it's wonderful location and the quality of it's Premier room. We had a tremendous view of the canal s well as the Parliament building.
The staff was very helpful in making this one of our best stays ever while traveling and we will be sure to recommend the Westin to all of our friends!
August 4, 2014
Rated 5 out of 5 by vanariesboy Always a terrific choice fro Ottawa
This continues to be one of the best-managed Westin hotels I've ever stayed at. The rooms are in great shape, the breakfast buffet is amazing (expensive but great value if you choose it as your Platinum amenity) and the service is generally very good. On my most recent stay I arrived very late (early morning) and the front desk person was friendly and helpful and made me feel welcomed after a long trip.
I always recommend the Westin Ottawa to my work colleagues and try to book meetings here when I can.
August 23, 2014
Rated 5 out of 5 by Tom24862486 Hotel has great staff & features
From check in to check out my stay was outstanding. I appreciated all of the efforts of the staff to make my stay comfortable, especially Kayla at the front desk.
August 8, 2014
Rated 2 out of 5 by VDitty Dissapointed
We debated between the Westin and the Chateau Laurier for our pleasure stay in Ottawa. The rooms were both the same price and we chose Westin as we have stayed there in past for business. We didnt get any sleep- other guests were coming and going, slamming their door all night long. They were blaring their TV and housekeeping came a few times to tell them to keep it down. Including at 5:00am. Hot tub out of service.
August 25, 2014
Rated 5 out of 5 by Kubs Highly recommend
We were given a cheese tray and bottle of wine on arrival for a 5 night stay. Very impressed with that hospitality. Rooms
very quiet. Location in Ottawa was perfect.
August 7, 2014
Rated 2 out of 5 by PAAG This hotel was disappointing
On check in,I was not given the junior suite I had booked. Not all the guess had checked in, so my question is why did I have to wait until next morning to have a new room?
I have stayed at westin Ottawa several times in the past but now it seem that the client service is not as good as it was. The service at restaurant in paticular is poor.
Lastly, there is very limited clothes closet space in the junior suite; not acceptable.
Lots of dust under the bed. All in all, not a great experience.
December 4, 2011
Rated 5 out of 5 by Greg97 August Stays for business
I would just like to commend you on the extreme professionalism of your Front Desk Staff, especially Kayla and Genevieve. Prior to this stay, I created a new SPG membership to make my reservations and capture my points against, not realizing that my original Gold status was still available, albeit hidden for lack of use. First Kayla took the time to find the original SPG member number, and then proceeded to find me reservations for dates that were previously unavailable. The first action helping me regain status and the second helping me be closer to my team at the site for critical project work. Then at a later date, Genevieve took the time and care to move the reservations that I had made with the new SPG number I had created to the Original number that Kayla had helped me reactivate. The reservations changed to my original SPG number covered the rest of 2014. The cheerful, can-do attitudes of these two women definitely enhance the overall experience at the Westin Ottawa, and I would be heartily recommend the Westin to other associates who might be travelling to Ottawa on business or pleasure.
August 26, 2014
Rated 5 out of 5 by mitchl This hotel property is the best
August 26, 2014
Rated 5 out of 5 by HER16 Excellent service!
Everything was excellent from start to finish.
August 5, 2014
Rated 5 out of 5 by claire1 Great location
This hotel has Great location & friendly staff. Hotel connects to Rideau Shopping Mall & so convenient. Also closeby to major tourist attractions.
August 22, 2014
Rated 2 out of 5 by Scull Westin Ottawa
Cupboard and drawer space severely limited for an individual staying more than one night, and not sufficient for a couple ever !!
Escalator non-function for so long is unacceptable !!!
August 22, 2014
Rated 4 out of 5 by CanuckM Deluxe King Room With Problems-2116
The closet was half-size and far too small.for our coats--we kept them on the sofa. The thermostat was broken, so the room was either too hot or too cold as our choice was to either turn it on or off. This was reported after the first of a 3 night stay., after which the default was changed from too cold to too hot.
There were many TV channels, but neither BNN nor CNBC were present.
The room, itself, was bright and comfortable.
November 30, 2011
Rated 5 out of 5 by nomad99 The Ottawa Westin really cared
My wife is seriously ill and in a hospital bed at home. She had wanted to go downtown to Ottawa (we live just outside Ottawa) for a break, some shopping at the Rideau Center, to visit the Byward market again and go for some great meals. The Westin and all the staff we met went way beyond expectations in making this getaway possible, wonderful and truly memorable. So many helped us out, but a special thanks goes to the Guest Relations Manager, Cassie Doyle, who made it all happen and so special.
July 14, 2014
Rated 5 out of 5 by NewEconomy Best place to stay near business district
Excellent all round!
Just wish the Hot Tub was hotter.
August 19, 2014
Rated 5 out of 5 by BobF51 Top Notch
Our stay was excellent as always. Staff was personable and professional.
August 19, 2014
Rated 5 out of 5 by DJ1234 great experience
one night emergency accomadations - excellent service
August 19, 2014
Rated 4 out of 5 by BillN Comfortable, Convenient, Central
Ideally located adjacent to the scenic Rideau Canal (perfect for joggers and walkers), this hotel is also convenient to both the government district and the hopping Byward Market. Our junior suite was comfortable, endowed with a double sink large bathroom with excellent lighting, and a blessed second door that insulated the bedroom from hallway noise. As prior reviewers have noted, the hotel has been caught up in a supplier’s labor dispute that coincides with an attempt to update the elevators, but the problems were not nearly as severe as some have related. Without doubt it will be better when the company finishes their work, but during our long weekend the elevators were no worse than in some other hotels that simply have a permanently under-engineered system. The Shore Club restaurant is a refined warm place that met our high expectations for food and service; it also has a sophisticated bar. Platinum guests will appreciate an amenity breakfast that is among the most complete offered at Starwood properties.
June 24, 2013
Rated 5 out of 5 by ChrisPlusFamily Great Hotel, Great Staff, Great Location
My family and I had a greet weekend at the Westin Ottawa. We've been raving about it ever since and plan to go back within the next couple of months. Beautiful hotel, attached to Rideau Centre Shopping Mall. Right in the heart of the city with views of the Parliament Buildings and the Rideau Canal. The Market is a block away...Staff were super friendly from valet to check in, concierge, restaurant etc, We'll be back!
July 14, 2014
Rated 5 out of 5 by TM52 Excellent Hotel and well situated
Excellent quality hotel with wonderful room. Well located and convenient.
August 18, 2014
Rated 4 out of 5 by DovieChurri The view was spectacular
I must say that the staff was very helpful on check in.
August 16, 2014
Rated 5 out of 5 by Iggy First class in every way
This was a special vacation for us. We contacted General Manager Mr Meredith in advance to inform him of the purpose of our visit with our teenage son. He was most receptive.
We were upgraded to a superb suite for our 3 night stay which allowed privacy to all, our son slept on the comfortable sofa bed in the lounge, and we enjoyed the beautiful king size bed in the separate bedroom. Air conditioning worked well during a warm humid spell.
The huge bathroom was one of the best we've ever experienced, the shower was amazing. Plenty of bench space and superb lighting.
A surprise gift of champagne delivered to the room with a card signed personally by team member Desiree Clartier was greatly appreciated.
The free continental breakfast for Platinum members is more than adequate : porridge, cereals, yoghurts, cold meats, cheese, salad, breads, pastries, fruit and believe it or not - cream brûlée! For breakfast! We did upgrade one morning to the hot breakfast and enjoyed eggs hollandaise. Also paid extra for a decent cafe latte.
The Westin Ottawa is ideally located by the Rideau Canal and is a short walk to Parliament House and Byward Market. It is beautifully appointed in all respects.
We would not hesitate to return to charming Ottawa and the beautiful Westin Ottawa.
July 10, 2014
Rated 3 out of 5 by Kimba13 Son's wedding
Overall Ok, but a little pricey. Breakfast was just average but overpriced. As it was my son's wedding, we were having people over for drinks and asked for some extra wine glasses.....$10 for glasses that we were simply using, not buying! Found it was pricey...$36/night valet, and the room was a discounted rate but still pricey for a fairly average room.
August 6, 2014
Rated 3 out of 5 by Travellots2012 Need better elevators
Hotel is otherwise very nice. It surprises me that the elevators were so slow. There were signs indicating that the Westin was making them more efficient--clearly that meant that in order to save the hotel costs, they would run fewer elevators during peak periods. Constant lengthy waits for an elevator--arrive early, or ask for a lower floor! Other hotels of similar size make use of something called "express elevators"--the Westin should try it.
Also, television signal problems plagued the hotel during my stay. If its raining outside--and it was--there's not much else to do.
Service from employees was excellent.
June 13, 2013
Rated 3 out of 5 by HankDC Hotel Staff Performance Inconsistent
Hotel staff performance very inconsistent. For example, on the good side, the staff at the front of the hotel had a towel and water bottle ready when I returned from running. I appreciated that. However, I arrived at the hotel around 11 pm and there was no one behind the desk to check me in. I had to wait about 12 minutes before anyone showed up to staff the check-in desk. There was no one at the concierge counter either to help find someone who could get me a room number and key. The wait to check out was long as well. There was only one person behind the desk during check-out at a time of day when I would have expected multiple staff to be available to move things along.
September 9, 2012
Rated 4 out of 5 by espresso3shot Great location, conferencing facilities, elevators require attention
Hotel has clean efficient rooms, good restaurants and spacious conference facilities. During our stay the hotel had elevator issues where only one elevator of four was working and the service elevator access was locked (using the fire escape stairwell would have set off the fire alarm). Many of us were waiting for over 25 minutes for an elevator to squeeze into. For a hotel with 12+ floors of guest rooms, this is unacceptable. Repeated calls to the service desk finally resulted in security opening up the service elevators for access. Other than that, we enjoyed our stay and appreciated the experienced staff.
June 21, 2013
Rated 4 out of 5 by kishun20 pleasent hotel
This hotel is very good and is located down town,walking distance to all the tourist sites and restuarants. The staff is very helpful and I will visit there again. I highly recommend this hotel to anyone,because of service.
August 6, 2014
Rated 5 out of 5 by VickiMc Customer Service
I was very impressed with the customer service. Your staff treated us like family.
June 30, 2014