Rated 2 out of 5 by DKKZ Horrible elevator service
Thank you for the opportunity to share my experience with you. The rooms were very nice and location great. I always choose to stay here when on business at the Royal College. This visit however, the room service was not great, the lobby freezing( broken door), and elevator service horrendous.
I will reconsider staying with you on my next trip as this stay was so disappointing.
January 30, 2013
Rated 3 out of 5 by Cauroi Issues
I had several issues during this stay...not in line with the usual flawless westin exoerience.
My internet never functionned even after soending 45 mn on the phone with a technician.
I also orred a breakfast on the phone with special instructions, inc. Having a salad with my white egg omelette with the vinaigrette on the si and specifically asked what berries were in the field berries bowl ( i was told strawberries, blabckberries and raspberries...
Then in the morning, i get potatoes instead of the salad and only strawberries instead of the mixed berries...i returned the bowl of stramberries and the gentleman serng me went to get a salad...that came back 10 mn later ( my eggs were cold by then) ....which was swamped in vinaigrette wich was not put on the side....
Not to mention i had the room in fron of the levators...and was systematically hearing the escalator ring....
Definitely my worst stay in a westin
October 18, 2013
Rated 5 out of 5 by Celtic12 Friendly and professional.
Very welcoming at check-in especially Barbara.
Great attention to detail by the concierge team led by Andrew.
Good to see the managers out and about including Mr Meredith, the General Manager.
I recommend requesting a room as high as possible and avoid a room with an adjoining door to another room as the sounds carry too well.
Effective air conditioning/heating.
May 1, 2014
Rated 5 out of 5 by MLTK The Westin Delivered the Unexpected
The Westin's customer service is unmatched. We really got the sense that they cared about us and wanted to make our stay memorable.
We stayed at the Westin for a business conference. At one of the sessions there was a speaker who gave a presentation about "delivering the unexpected".
The Westin and specifically Napoleon, delivered the unexpected! We can't thank them enough.
August 15, 2013
Rated 4 out of 5 by dddddddd not a city view
great hotel and staff. but i booked 2 rooms and upgraded to city view. when checking in i was given rooms on 2 different floors not what i expected as we wanted to be on the same floor as our kids. one had a beautiful city view and ours was on a corner and a view of the hotel roof. not a city view i upgraded to. even the bell man mentioned we should try to change our room
February 18, 2014
Rated 4 out of 5 by kishun20 pleasent hotel
This hotel is very good and is located down town,walking distance to all the tourist sites and restuarants. The staff is very helpful and I will visit there again. I highly recommend this hotel to anyone,because of service.
August 6, 2014
Rated 3 out of 5 by Marie21 Hotel review
We had a lovely weekend visit. The room was unbelievably comfortable and suited all our needs. The heavenly beds were truly, heavenly. I slept so well. The location of the hotel was perfect for all shopping, dining and sightseeing. There is a LOVELY sauna in the changeroom. A couple of drawbacks for me, the whirlpool was occupied by children who clearly did not meet the age requirments and hotel staff did see this and said nothing. The wifi is not included in the price, you pay an additional $13.95. The lobby is not licensed so we were not able to bring our drinks to the lobby and sit and chat by the lovely fireplace. In addition, it was VERY cold that particular weekend and the draft from the doors was a bit of a nuisance. Aside from these small issues. I would absolutely recommend staying at this hotel. The beds are worth the cost of the room alone! Fantastic sleep! and very helpful and pleasant staff. Thank you!
January 7, 2013
Rated 4 out of 5 by Calvin79 A caring and helpful staff
We were extremely impressed with the personalized and caring staff in all areas. They are friendly and ready to respond cheerfully to every question and request.
Our favorite staff member was Joe in Audio-Visuals. He was so very helpful in setting up my seminar room for a session - and very, very friendly.
July 7, 2014
Rated 5 out of 5 by Jacquesosu Perfect stay
The staff, front desk, door attendants, room attendant were all amazing. Room attendant even left me a thank you note for leaving a tip after my first night. That was a first for me!
Room was renovated and everything was great.
Attended meetings with food. Staff was great, good to see management checking on meetings and food service at meeting.
May 25, 2014
Rated 4 out of 5 by RJG2013 Excellent room and in-room dining, but disapointment with relocation of some components of the fitness center
My only disappointment was with the recent relocation of some components of the fitness center to a neon lit room, away near the racketball court. Made the training sessions a little more complicated and less enjoyable, needing to move from one area to the other for a full work out, plus the loss of daylight and view.
June 25, 2014
Rated 5 out of 5 by Bonsai Amazing Hotel
We're from Barrheaven in Ottawa and every year we like to stay at the Westin in Ottawa for my wife's birthday. The hotel has always been first rate for us. Even the elevators being renovated didn't cause any frustrations or any delays for us. The staff was incredible. Restaurent pricy but very good. Overall, the 2 day stay was relaxing and an enjoyable experience
August 9, 2012
Rated 5 out of 5 by TorontoRob Great stay
I had a great stay. I was in for a 3-day conference and enjoyed my room and the hotel. The bed was very comfortable, and the pillow even better.
Special suggestion: get your shoes shined at the hotel. I handed mine in at midnight and they were at my door at 7am. Excellent job for just $7.
July 12, 2014
Rated 5 out of 5 by mitchl This hotel property is the best
August 26, 2014
Rated 3 out of 5 by Richbread Great Hotel but . . .
Stayed here many times over the years. Room very nice as usual, staff helpful. Perhaps a bit on the expensive side. Two negative things stand out: room service breakfast was horrible unless you like warm coffee and unripe fruit. To charge a SPG guest (or any guest today) for Internet is a disgrace. Plus we were double charged for our two iPads in the same room!!
September 16, 2013
Rated 4 out of 5 by wendy2012 Great Stay
We have stayed at this hotel several times, the first 10 years ago for our wedding, and the latest this past weekend. The hotel rooms are great, nice size and a nice bathroom.
The only negative of this hotel is the pool/whirlpool area which is old, very tired and dated. Hopefully this is next on the list for renovation, because it could be a spectacular space.
August 6, 2013
Rated 4 out of 5 by Fabio A nice stay
The hotel is ideally located, with direct access to a large shopping mall and a few steps away from ByWard Market with its many restaurants and bars. Parliament Hill is also just ten minutes away on foot.
The hotel is very confortable.
It would have helped if the Daly's restaurant/bar would have been open during the day and especially in the afternoon/evening.
April 16, 2012
Rated 4 out of 5 by Newg Great Location
the Westin Ottawa downtown location meets our expectations when attending business and appointments with MPs - location is ideal for a variety of resaturants and attached to a shopping mall - unfortunately one of the elevators was under repair which delayed to/from meeting rooms however staff were very accommodating and provided access to the service elevator
May 18, 2012
Rated 5 out of 5 by 416traveller2013 Well located
This hotel is well located for almost all Ottawa's museums and important sites. It is also close to the shopping and restaurants of the Byward Market. The hotel itself is comfortable, well furnished, and with excellent views.
August 1, 2014
Rated 1 out of 5 by HeatherW Price Exceeds Quality and Service
My colleague and I arrived after midnight. Despite having communicated with the concierge prior to arrival, there were no rooms ready for us. They informed us we would need to change rooms after the first night. This was incredibly inconvenient to have to repack and then stand in a long line again to re-check in. The next morning when we checked our bags, we were told they would be waiting for us in our new rooms that night. They were not, and it took nearly an hour for them to be delivered that night. The up-going escalator was broken and two of the four elevators were being "reprogrammed," so it was difficult to get up and down. There was long hair on the floor of my bathroom, right in an obvious location. Finally, the so-called high speed internet was slower than dial-up, when it was even available, which was spotty. I couldn't even log on long enough to send a simple email. Overall, unbelievably disappointed in this Westin.
October 24, 2013
Rated 5 out of 5 by chucks Great experience
The Westin Ottawa is ideally located along the Rideau Canal and close to the ByWard Market, and the Parliament building. Besides the location, the staying experience is relaxing and the staff is extremely courteous. 2 thumbs up.
July 30, 2014
Rated 5 out of 5 by McCracken1925 Amazing Staff!!!!
Thank you so much to the Staff at the Westin Ottawa - You made our first anniversary very enjoyable & memorable! We have a wonderful time!! We enjoyed the Sites & city life during the day and our comfortable room in the evenings!!
July 27, 2014
Rated 4 out of 5 by Fletch1959 Go Green, NO way again
We tried the go green, where they don't do up your room or give you new towels. When we go away we like to be pampered with a bed made up nice to come back to and a neat bathroom with fresh folded towels. I have been to this hotel many times and always had a great experience not this time. For the price we paid we will never go green again at a hotel.
September 3, 2013
Rated 4 out of 5 by billyboy3 parking
i had a terrible time parking.The lot was full l and had a hard time getting to hotel entrance ,,.finding it and getting someone to help me..An attendent walked around to the parking lot entrance and opened it to allow us to park and check in. This and another 20 dollars for parking.The hotel was very nice as was our room and other experiences.
April 1, 2014
Rated 5 out of 5 by Mac84 This Hotel has Class
My wife and I stayed two nights and thoroughly enjoyed every minute. Anything that we needed was close by and the hotel staff are very well trained to handle any and all guest requirements with courtesy and pleasant attitude. From wake up calls and directions to nearby facilities, they were very good at their work.
June 11, 2014
Rated 4 out of 5 by WGA44 Super Hotel in a super location. Fine people, and a fine experience
I found it a surprise that the Weston does not have a lounge for a casual beverage of choice. Also, although the breakfast was excellent there was no middle ground. Either you had nothing or you went to the restaurant for a shockingly expensive breakfast. We found that unusual, but perhaps for Ottawa it's the norm.
June 10, 2014
Rated 5 out of 5 by BrandyRelaxing Another great stay
This is the second time we've stayed at the Westin Ottawa this year.
The only frustrating part is that they have the elevators under renovation (just one), but it's just inconvenient, but to be fair, the old ones are VERY old and should be replaced, so I guess they have to do what they have to do. I hear they anticipate being finished in June 2013, so it will be a while before they're done, however, I did not hear any construction noise so the only inconvenience is the lack of elevator.
I totally loved the fitness centre. They had TVs on all of the machines that you could watch, they provided ear buds too so you didn't have to worry about bringing your own!
The only area for improvement was Dalys restaurant. We were there one morning and the "bus girls" were standing around chatting while the waitresses cleared tables - I'm hoping they were students that were just there because of the long weekend, because they were a waste of space.
October 13, 2012
Rated 5 out of 5 by TAZ59 SPECTACULAR!
From the moment we walked through the front door until the moment we left we were treated very special. Our stay was very memorable. Every staff member we dealt with was polite, accommodating and extremely friendly. . Centrally located in the heart of all the activity. We will be back!
July 2, 2014
Rated 5 out of 5 by Rabbit44 Perfect location in the heart of the Nations Capital
Celebrated our 40th Anniversary with a "Staycation" at the Westin Ottawa.
Excellent hotel facilities and within walking distance of all the wonderful attractions the city has to offer.
For sure we'll be back again.
July 29, 2014
Rated 5 out of 5 by BobF51 Top Notch
Our stay was excellent as always. Staff was personable and professional.
August 19, 2014
Rated 5 out of 5 by yellowchumkitty Excellent Service and Excellent Location
From the moment we stepped into the hotel until our departure we were overwhelmed with the courteous staff, excellent service, and wonderful atmosphere. Our pet was welcomed. The room was very clean. The location was excellent - directly across the street from the Rideau Canal. Rates were reasonable. What more can you ask. We will be back soon.
February 18, 2013