Rated 5 out of 5 by Chelmax Great Hotel
This is my hotel of choice every time I visit Ottawa. Close to all the restaurants and tourist sites. The gym facilities are very good and even have extra gym clothes if you need them. Hotel a great example of the Westin Brand
September 16, 2013
Rated 3 out of 5 by Izzy8 Rooms need renovation
Hotel is in great location. However, rooms are in need of renovation. Carpet was worn and beds we lopsided. One day they ran out of wash clothes, had to wait till the next day. Otherwise hotel was good and close to everything.
June 1, 2012
Rated 4 out of 5 by 550frank Great Service
I arrived late on a Sunday night with specific requirements for meetings the next morning. The Front desk and night manager when above and beyond looking after my needs. Staff on duty Sunday March 10, 2013 at midnight.
March 13, 2013
Rated 5 out of 5 by Leslie12 Ideally located, excellent hotel
The Westin Ottawa is ideally located, connected to shopping and minutes away from major attractions. Staff and service are absolutely exceptional. Recently renovated rooms are pristine, with splendid views.
November 26, 2013
Rated 4 out of 5 by GeordieBG Westin Ottawa
Improved wi-fi appreciated as this was a persistent problem in the past. Initial room I was given 14th floor had a strong chemical smell and staff did accommodate a change.
January 20, 2014
Rated 5 out of 5 by Torger Great Staff
Your hotel should become a school to teach staff on how to threat customers. To a person, they all went out of the way to make our stay most enjoyable. Special thanks to Marissa (sp) in the Daley Express
November 19, 2013
Rated 5 out of 5 by Roland Canada Day
Although we live in Ottawa, we reserve a room at the Westin every year just to be able to take in the festivities knowing that my family has a comfortable room to return to. Peace of mind at an affordable price.
July 11, 2012
Rated 3 out of 5 by AndrewBrooklyn Great location, friendly staff and...nothing more
I was a little bit disappointed. I was thinking that this hotel will be better. Of course location is great, and staff was friendly but...breakfast was horrible, and internet really slow.
December 25, 2013
Rated 4 out of 5 by TravelQ Comfortable/relaxing
Simple things go much farther than when one tries too hard. This is what you can expect from a stay at the westin, comfort, relaxed atmosphere, and little to worry about. I have always enjoyed my stay here.
October 11, 2013
Rated 5 out of 5 by Chesea23 Wonderful stay
Thank you Westin Ottawa for making our stay a very relaxed and wonderful experience. I stayed for a conference and I truly enjoyed my stay. Kudos to your very helpful staff, they provided great service to us.
July 9, 2012
Rated 4 out of 5 by peter12 This hotel has a very good location
The location and the fitness center is very good, the room I had was a bit worn, need some refreshing. The elevators gave a lot of waiting. The breakfast was also a very good experience, Overall a good hotel.
January 28, 2013
Rated 4 out of 5 by ORDBrett Poor Internet Services
Internet was horrible. Called front desk, they sent me to helpline. Tech support admitted that the system was over burdened. Lost two hours of work producticity one night. Had to move to a coffee shop.
October 26, 2013
Rated 5 out of 5 by JR1961 Restaurant staff excellent
During my stay, a gentleman named Raschid provided excellent service on two occasions in the restaurant. He was respectful, helpful and very pleasant. He exceeded my expectations in terms of table service.
April 1, 2013
Rated 5 out of 5 by traveller222 location location location
close to everything....nice view of the gatineau hills and changing fall colours from our window.....clean, fabulous bed, quiet, friendly, attentive staff.....love the westin (free wifi? just a suggestion)
October 11, 2012
Rated 1 out of 5 by mitchl This hotel has a great location for Ottawa
I love this hotel!! It is close to everything, especially my location for the business i do when i travel to Ottawa.
February 14, 2014
Rated 2 out of 5 by Rocco65 The room
Was quite uncomforable. Given that, with gold status, and having booked months in advance, I would have expected that my room would not have been given away because of my late arrival. Disappointing!
February 14, 2013
Rated 4 out of 5 by Canadatripper Great Location, Nice fitness center
The Westin is a great location for the touring. The staff was friendly, & our room & was comfortable and roomy. There was a nice fitness center & a pool as well as a squash courts/basketball courts.
August 27, 2012
Rated 3 out of 5 by Medical23 Conference and banquet facilities - did not meet expectations
food provided at our meeting venue did not meet expectations - not enough servers, ran out of food (soup, salad) difficult to find anyone to take responsibility - server simply shrugged.
November 24, 2013
Rated 4 out of 5 by PC11 quiet stay even with a hotel full of grad kids
I was somewhat anxious at check-in about the noise level in the hotel because kids from a graduation were staying at the hotel. The front desk put us away from the students and we had a great stay.
June 17, 2013
Rated 5 out of 5 by jesy88 Good location and great service
Central in location. Close to good shopping area and nice restaurants. Room was spacious, comfortable and clean. The hotel staff made you feel welcome from time of check-in till the end of my stay.
November 25, 2012
Rated 5 out of 5 by BCSechelt Lovely location
Great place to stay while in Ottawa, has you in the centre of town, great places to walk, to sightsee, the parliament buildings close. Shopping and lots of restaurants close in the Byward Market
August 28, 2013
Rated 5 out of 5 by mitchl I love this hotel
location is great for my business purposes
February 27, 2014
Rated 4 out of 5 by Nedly Westin
Another great stay. The hotel is installing a new elevator system, not sure if it will end up being more efficient or not, elevators seemed slow to respond. Other than that, the stay was great.
August 27, 2013
Rated 4 out of 5 by sensfan Great location/view
Hotel is located right downtown, attached to congress centre and rideau centre...easy walk to NAC, Parliament, Market...recommend staying on high level floor with Parliament view...very nice
March 20, 2013
Rated 4 out of 5 by Jay2012 Ottawa Stay, August 2012
The elevators are under reconstruction and totally screwed up. You need to be patient, very patient with them. Otherwise it is a very good hotel and the staff was professional and polite.
August 22, 2012
Rated 4 out of 5 by Janet7 Excellent location
Hotel was great !
Location was ecellent close to everything !
Whenever I am in Ottawa I stay at the Westin its the best hotel in Ottawa. Staff are very friendly and helpful in every way.
June 1, 2012
Rated 4 out of 5 by Mark2013 Westin Ottawa
My choice while in Ottawa (and I am there a lot)! A great hotel (which will be even better when they finish their elevator renewal project). Staff is concientious and customer focused.
February 1, 2013
Rated 5 out of 5 by Office Great Service
Thank you for the great food and service all around. Everyone is so friendly and go our of their way to ensure we are well taken care of , 5 star expereince for my wife and i ... .
December 19, 2012
Rated 5 out of 5 by Cindy6774 Winter fun
Hotel was so close to the canal, was awesome.
February 26, 2014
Rated 5 out of 5 by Hedgerow Fantastic hotel in the heart of Ottawa
Great location with superb service. You will be lucky if Rebecca is in charge of your room while you are there. She is top notch!
Everyone we encountered offered superb service.
August 2, 2013