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Rated 4.3 out of 5 by 483 reviewers.
Rated 5 out of 5 by The Ottawa Westin really cared My wife is seriously ill and in a hospital bed at home. She had wanted to go downtown to Ottawa (we live just outside Ottawa) for a break, some shopping at the Rideau Center, to visit the Byward market again and go for some great meals. The Westin and all the staff we met went way beyond expectations in making this getaway possible, wonderful and truly memorable. So many helped us out, but a special thanks goes to the Guest Relations Manager, Cassie Doyle, who made it all happen and so special. July 14, 2014
Rated 5 out of 5 by Great Hotel, Great Staff, Great Location My family and I had a greet weekend at the Westin Ottawa. We've been raving about it ever since and plan to go back within the next couple of months. Beautiful hotel, attached to Rideau Centre Shopping Mall. Right in the heart of the city with views of the Parliament Buildings and the Rideau Canal. The Market is a block away...Staff were super friendly from valet to check in, concierge, restaurant etc, We'll be back! July 14, 2014
Rated 5 out of 5 by First class in every way This was a special vacation for us. We contacted General Manager Mr Meredith in advance to inform him of the purpose of our visit with our teenage son. He was most receptive. We were upgraded to a superb suite for our 3 night stay which allowed privacy to all, our son slept on the comfortable sofa bed in the lounge, and we enjoyed the beautiful king size bed in the separate bedroom. Air conditioning worked well during a warm humid spell. The huge bathroom was one of the best we've ever experienced, the shower was amazing. Plenty of bench space and superb lighting. A surprise gift of champagne delivered to the room with a card signed personally by team member Desiree Clartier was greatly appreciated. The free continental breakfast for Platinum members is more than adequate : porridge, cereals, yoghurts, cold meats, cheese, salad, breads, pastries, fruit and believe it or not - cream brûlée! For breakfast! We did upgrade one morning to the hot breakfast and enjoyed eggs hollandaise. Also paid extra for a decent cafe latte. The Westin Ottawa is ideally located by the Rideau Canal and is a short walk to Parliament House and Byward Market. It is beautifully appointed in all respects. We would not hesitate to return to charming Ottawa and the beautiful Westin Ottawa. July 10, 2014
Rated 5 out of 5 by Room upgraded! I stayed at the Westin while visiting Ottawa with my husband. We had requested a corner room with no adjoining door and they were unable to accommodate this request. For our first evening we were placed in a deluxe room, then on the second day of our stay we were upgraded to a Junior Suite. What a delightful surprise, very spacious and comfortable with a decadent bathroom. Our expectations were exceed, and we will definitely be choosing Westin in the future! July 18, 2014
Rated 4 out of 5 by Excellent Service I stayed at the Westin for 7 nights on business. I have never had a nicer woman take care of my room! Sadly I do not know her name, but every time we crossed paths she was smiling and asking me how I was doing and telling me to have a wonderful day. The front desk service was excellent. The only complaint was the escalators were not working and our meeting rooms were spread over 3 floors. Getting up and down one floor was a huge pain, but these things happen. July 17, 2014
Rated 5 out of 5 by Short break in Ottawa Very satisfied with this hotel. Our room was on level 24 - extremely quick lifts. Cleanliness of room second to none and all staff helpful and attentive. Breakfast in hotel restaurant excellent!! July 19, 2014
Rated 5 out of 5 by Kudos to your staff! The Westin Hotel Ottawa is a beautiful hotel. It's very clean, in a central location in walking distance to major attractions and amenities. Staff were all very cordial and helpful upon arrival, departure and throughout the duration of my stay. i do want to point out one stand out staff member: Napoleon is a fantastic individual to have working at the hotel. In his role at the concierge desk, he was a wealth of information and always eager to help, especially those new to the City. This being my first trip to Ottawa, he went above and beyond to assist me with identifying highlight attractions and sites (thanks for recommending Mosaika!), as well as directions and transportation to and from the hotel. I ran into him several times throughout my stay and he was always very approachable and helpful. Thank you! July 16, 2014
Rated 5 out of 5 by Great service and amenities The staff, service and food was excellent. July 17, 2014
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