Rated 2 out of 5 by DKKZ Horrible elevator service
Thank you for the opportunity to share my experience with you. The rooms were very nice and location great. I always choose to stay here when on business at the Royal College. This visit however, the room service was not great, the lobby freezing( broken door), and elevator service horrendous.
I will reconsider staying with you on my next trip as this stay was so disappointing.
January 30, 2013
Rated 5 out of 5 by MLTK The Westin Delivered the Unexpected
The Westin's customer service is unmatched. We really got the sense that they cared about us and wanted to make our stay memorable.
We stayed at the Westin for a business conference. At one of the sessions there was a speaker who gave a presentation about "delivering the unexpected".
The Westin and specifically Napoleon, delivered the unexpected! We can't thank them enough.
August 15, 2013
Rated 5 out of 5 by Pitou125 Excellent location and service
In my opinion, this is the nicest hotel in Ottawa. Recently stayed for a 5 day conference and everything in this hotel is first rate. Location at the corner of Colonel By and Rideau St. is fantastic and provides an excellent location for shopping and restaurants. Loved the elevators as well.
February 18, 2014
Rated 3 out of 5 by Marie21 Hotel review
We had a lovely weekend visit. The room was unbelievably comfortable and suited all our needs. The heavenly beds were truly, heavenly. I slept so well. The location of the hotel was perfect for all shopping, dining and sightseeing. There is a LOVELY sauna in the changeroom. A couple of drawbacks for me, the whirlpool was occupied by children who clearly did not meet the age requirments and hotel staff did see this and said nothing. The wifi is not included in the price, you pay an additional $13.95. The lobby is not licensed so we were not able to bring our drinks to the lobby and sit and chat by the lovely fireplace. In addition, it was VERY cold that particular weekend and the draft from the doors was a bit of a nuisance. Aside from these small issues. I would absolutely recommend staying at this hotel. The beds are worth the cost of the room alone! Fantastic sleep! and very helpful and pleasant staff. Thank you!
January 7, 2013
Rated 4 out of 5 by Skater65 Great rooms but Wifi should be free. This is a standard feature now.
Beds, sheets, cleanliness are excellent. The bar area has great ambience. Wish there was a more informal dining setting for the evening though. Being charged the huge rate for Wifi is really out of line in terms of what is being offered by equivalent hotels. Wifi should be free in this day and age. Would make me reconsider next time.
January 16, 2014
Rated 3 out of 5 by Richbread Great Hotel but . . .
Stayed here many times over the years. Room very nice as usual, staff helpful. Perhaps a bit on the expensive side. Two negative things stand out: room service breakfast was horrible unless you like warm coffee and unripe fruit. To charge a SPG guest (or any guest today) for Internet is a disgrace. Plus we were double charged for our two iPads in the same room!!
September 16, 2013
Rated 5 out of 5 by Bonsai Amazing Hotel
We're from Barrheaven in Ottawa and every year we like to stay at the Westin in Ottawa for my wife's birthday. The hotel has always been first rate for us. Even the elevators being renovated didn't cause any frustrations or any delays for us. The staff was incredible. Restaurent pricy but very good. Overall, the 2 day stay was relaxing and an enjoyable experience
August 9, 2012
Rated 1 out of 5 by HeatherW Price Exceeds Quality and Service
My colleague and I arrived after midnight. Despite having communicated with the concierge prior to arrival, there were no rooms ready for us. They informed us we would need to change rooms after the first night. This was incredibly inconvenient to have to repack and then stand in a long line again to re-check in. The next morning when we checked our bags, we were told they would be waiting for us in our new rooms that night. They were not, and it took nearly an hour for them to be delivered that night. The up-going escalator was broken and two of the four elevators were being "reprogrammed," so it was difficult to get up and down. There was long hair on the floor of my bathroom, right in an obvious location. Finally, the so-called high speed internet was slower than dial-up, when it was even available, which was spotty. I couldn't even log on long enough to send a simple email. Overall, unbelievably disappointed in this Westin.
October 24, 2013
Rated 4 out of 5 by wendy2012 Great Stay
We have stayed at this hotel several times, the first 10 years ago for our wedding, and the latest this past weekend. The hotel rooms are great, nice size and a nice bathroom.
The only negative of this hotel is the pool/whirlpool area which is old, very tired and dated. Hopefully this is next on the list for renovation, because it could be a spectacular space.
August 6, 2013
Rated 4 out of 5 by Fabio A nice stay
The hotel is ideally located, with direct access to a large shopping mall and a few steps away from ByWard Market with its many restaurants and bars. Parliament Hill is also just ten minutes away on foot.
The hotel is very confortable.
It would have helped if the Daly's restaurant/bar would have been open during the day and especially in the afternoon/evening.
April 16, 2012
Rated 4 out of 5 by Newg Great Location
the Westin Ottawa downtown location meets our expectations when attending business and appointments with MPs - location is ideal for a variety of resaturants and attached to a shopping mall - unfortunately one of the elevators was under repair which delayed to/from meeting rooms however staff were very accommodating and provided access to the service elevator
May 18, 2012
Rated 4 out of 5 by Lord13 Restaurant downstairs
i would just like for the restaurant downstairs be open a little later ..because we would like to have a late lunch without having the feeling of bothering the staff ....
March 12, 2014
Rated 4 out of 5 by Fletch1959 Go Green, NO way again
We tried the go green, where they don't do up your room or give you new towels. When we go away we like to be pampered with a bed made up nice to come back to and a neat bathroom with fresh folded towels. I have been to this hotel many times and always had a great experience not this time. For the price we paid we will never go green again at a hotel.
September 3, 2013
Rated 5 out of 5 by BrandyRelaxing Another great stay
This is the second time we've stayed at the Westin Ottawa this year.
The only frustrating part is that they have the elevators under renovation (just one), but it's just inconvenient, but to be fair, the old ones are VERY old and should be replaced, so I guess they have to do what they have to do. I hear they anticipate being finished in June 2013, so it will be a while before they're done, however, I did not hear any construction noise so the only inconvenience is the lack of elevator.
I totally loved the fitness centre. They had TVs on all of the machines that you could watch, they provided ear buds too so you didn't have to worry about bringing your own!
The only area for improvement was Dalys restaurant. We were there one morning and the "bus girls" were standing around chatting while the waitresses cleared tables - I'm hoping they were students that were just there because of the long weekend, because they were a waste of space.
October 13, 2012
Rated 5 out of 5 by yellowchumkitty Excellent Service and Excellent Location
From the moment we stepped into the hotel until our departure we were overwhelmed with the courteous staff, excellent service, and wonderful atmosphere. Our pet was welcomed. The room was very clean. The location was excellent - directly across the street from the Rideau Canal. Rates were reasonable. What more can you ask. We will be back soon.
February 18, 2013
Rated 4 out of 5 by Dorothyandtoto Great Stay - Conference in Ottawa
I stayed at the Westin Ottawa and found the stay fantastic. I was there for a conference and thought the accommodations for both the room as well as the time spent in the conference areas was great. Everything was clean, if I needed anything staff was more than willing to assist. Would recommend this hotel to anyone staying in the Ottawa area.
February 2, 2013
Rated 5 out of 5 by Kimbo30 GREAT STAY
The staff was amazing and always had a smile and were very helpful! Rooms were great and workout facilities were also above average. I wiill be back for sure
March 9, 2014
Rated 1 out of 5 by Nikki14 Disappointment
Disappointment was an understatement. I am generally pleased with the facility however this trip was less than desirable from the the accommodations, to the service in the Shore Club to the breakfast quality and service. Far too overpriced for what was experienced.
February 8, 2014
Rated 4 out of 5 by Gary57 Great location!
Best location in Ottawa. Pity that they still charge for internet access...who does that anymore?!! Our "Premium room" had paint flaking off the bathroom ceiling. Why not raise your room prices and INCLUDE breakfast? Parking is also not included. Staff were friendly and rooms are clean but if it wasn't for the location I'd rate it average.
February 16, 2013
Rated 4 out of 5 by Hops Great Hotel
I reserved a corner room and requested the highest floor possible. Having stayed at the hotel previously I know that the lower floors have obstructed views. Upon checkin , we were given a city view on the 14th floor (out of 22 floors)... unfortuanltely it has a partially obstructed view - I asked to change and was told that there was nothing else available. As we were staying only the one night - we decided not to make an issue of this... however I will never again reserve this type of room unless I am guarenteed a higher floor... we were very disappointed. We reserved for 2 people in the room but had to call down for a second backrobe (promptly brought up), there were stains on the towels and bathrobes (they were clean however) and the mirror in the room was dirty... fingerprints etc... Other than these small details - this is a very nice hotel - well located with outstadning service... We will return but insist of getting the floor we require..
August 20, 2012
Rated 5 out of 5 by degr Great Service
The People that I met on-site were awesome. From Front Desk to Bell Desk.
March 17, 2014
Rated 4 out of 5 by Montrealer72 Fix your elevators!!!
Your hotel is excellent but the guest experience suffers because your elevators are terrible. Sometimes..over-engineering creates more problems than it solves..Your guests are unanimous on this point. Wait in line with them and see their frustration first-hand... VOC voice of the customer...a little Starwood Six Sigma lesson. :)
May 27, 2013
Rated 4 out of 5 by ExperiencedConferencer Excellent location - free wifi would have been nice
Stayed at Ottawa West for 5 nights due to a conference. Staff were exceptional and room was clean. The conference rooms were very cold for the majority of the conference and having free wifi in-rooms would have been nice. In addition, upgrading ports in-rooms to support newest technology of iPods/iPhones/iPads is recommended.
June 6, 2013
Rated 5 out of 5 by kofetorme Hotel is in a great location
Made to feel welcomed from the moment we drove in to the time we left!
Would like to see purse hooks in the bar area (hate leaving it dangling from my knee or lying on the floor, small little thing to complain about).
Please change your coffee brand or at least have options. Some people actually do not like Starbucks.
October 29, 2013
Rated 5 out of 5 by Blackwood Gorgeous room
Upgraded to a great "junior" suite. Spacious, interesting design & decor. Except for valet, who made no attempt to assist with luggage, excellent service. Very smooth check-in, check-out. Excellent location, easy walk to the market, Parliament and shopping complex connected to the Westin. Very slow elevators (under repair).
March 6, 2013
Rated 4 out of 5 by Josie29 Winterlude Experience at the Westin
We stayed for one night night in a Starwood Premium Room. The room was clean; however the door was not easy to close. The pool was small and not heated (barely warm) and the hot tub was small. Staff members were polite and helpful. Great location to stay if you want to be downtown and within walking distance to attractions.
February 19, 2013
Rated 5 out of 5 by Rob3544 This hotel always treats you like a VIP
I have stayed at this hotel on a few different occasions for both business and personal. Each time they treat me like I'm the most important guest. They truly care that you enjoy your stay.
February 24, 2014
Rated 5 out of 5 by Lenne Excellent location
Excellent location. Rooms exceptionally clean and amenities galore. Pool and fitness above expectations. Staff very courteous and helpful although confirmed reservation was wrong at check in, adjusted but then somehow appeared again with length of stay confusion for all
parties. No in/out priveledges with self-parking.
October 7, 2013
Rated 5 out of 5 by roseyred63 personable
I was in town for business and decided to spend a couple of extra days at the hotel to celebrate a milestone birthday. It was a surprise when I returned to my room, after an afternoon out, to find a birthday tray with sweets and a sparkling water, along with staff wishes. What a wonderful way to end the day!
November 18, 2013
Rated 4 out of 5 by Spellbinding21 Excellent conference facility
This is an excellent place to hold a conference. The hotel staff are excellent, room are well appointed and with many of restaurants, pubs and shopping opportunities nearby, there is plenty for everyone to do. The Byward market is a 5 minute walk away. The Hill is close and the Canal makes a great place to walk.
October 9, 2013