Rated 1 out of 5 by UnsatisfactoryWestin Nickel & Dime Experience
This has been the worst Westin I have stayed in. I am a gold Member and expect some benefits - but even non-gold members should be disappointed with these problems.
- Local and 1-800 calls - Free? NO - $1.77 + $.22 tax = $1.99 per call
- Paper delivered to door? NO - twice in 5 mornings there was some by the elevator I had to go to the lobby to get a paper - when I asked about this at the Gold desk - I was told they stopped delivering to room doors awhile ago - but they could add this to my profile - the problem is my profile already had this listed.
Gold member late check out - I asked for late check out - calling from a Gold member floor - and was told I had to call back on the day of check out because they weren't sure of the availability - I reminded them I was a gold member - they apologized and gave me late check out - as I am guaranteed;
- in room Television - an ancient old Philips with crappy remote - took over an hour to get the remote delivered when the first one died and I had to call to remind them.
- Golf channel listed in Westin "Stay Well: Directory as ch 78 - it does not work - I called the front desk because this was Master's Week - the suggestion was "try the sports channel"!
- When my remote was not working I saw an ad on the initial channel about downloading an ap to control the tv - I did this but needed a code to activate the ap - I called the front desk and they had no idea what I was talking about - they called back and said this service was not offered in this Westin;
- a cordless phone in the room - the battery didn't hold a charge;
- a weight room - yes but down a grungy hallway and an even older tv that got fewer channels than the room and didn't even get the sports channel and with some odd music piped in that had no volume control to turn it off or even down.
- a business centre - yes, but you have to swipe a credit card and are charged $5.95 for maximum 15 minutes to even do a search then if you want to print a boarding pass - that's another $1.00 per page!! Unbelievable.
I normally love the Westin - I am coming back to Ottawa for 10 days in May and it won't be to the Ottawa Westin - I would recommend you try another hotel brand as well.
April 11, 2015
Rated 3 out of 5 by Flynner Great hôtel bad policy
My last stay march 22 to 24 was a bad experience .I am a long time client and preferred guest member at the westin.On that last trip to Ottawa I left my wallet on the kitchen table at home.I noticed the situation too late I was almost in Ottawa.After explaining my situation and giving the clerk my Amex card info in full I was refused the room under my name.I was given access only if a credit card was swipped.Wow for helping a valued customer feel good about is business choice for the last 15years.I know well you will understand my decision to stay somewhere else for my next business and family trips to Ottawa!!
March 27, 2015
Rated 5 out of 5 by Suz123 Beautiful rejuvenating experience
Helpful, friendly, efficient staff. Great view of parliament and the ottawa canal. Beautiful, clean, modern rooms. Big comfortable bed, great shower. For a recommendation make the hottub a bit hotter.
February 25, 2015
Rated 5 out of 5 by AJC54 Weston Ottawa
Excellent accomodation. Will definately book again when in Ottawa.
December 17, 2014
Rated 5 out of 5 by Agro13 Very comfortable Stay
The hotel is located very centrally and conveniently. The staff are very friendly and accomodating
December 5, 2014
Rated 4 out of 5 by WDoc Great hotel
This location is well suited-downtown Ottawa and connected to an upscale shopping mall. Very close to the Parliament Buildings, Byward Market, Convention Centre and the Rideau Canal. Great facilities and excellent service
November 26, 2014
Rated 4 out of 5 by Nickname2014 Loved it!
A bit expensive, but worth every penny.
November 20, 2014
Rated 5 out of 5 by Captin Thank you
Thank you to all staff for being so good at what you do!!! And my stay was excellent !
November 20, 2014
Rated 5 out of 5 by Debra66 hotel was very comfortable
wasy access everywhere close to shopping easy to find conference rooms
November 19, 2014
Rated 4 out of 5 by MickeyN Breakfast
You should provide a quick sit down breakfast without a major line up.
November 17, 2014
Rated 5 out of 5 by Frankie235 Great Staff Service
This hotel was wonderful when it came to staff attentiveness to my expectations. I was immediately recognized as an SPG member and my name was used in every interaction from check in to service express to room service to check out.
November 17, 2014
Rated 1 out of 5 by nothappy009 worst stay at a hotel ...EVER
this is by far the worst experience i have ever had staying at a hotel...the manager was not helpful at all in dealing with a nasty situation that took place at the hotel
i would not recommend this hotel to anyone
November 3, 2014
Rated 3 out of 5 by Jackie2714 Needs improvements for added comfort
Couple of things I would like to see changed.. I don't like paper cups in room,..... equally bad was the starbuck coffee!....
Also, you should make available the cable channel which has the largest viewing worldwide!....... Fox cable !!
Your staff were pleasant and helpful.
October 26, 2014
Rated 4 out of 5 by Ted44 Short but Sweet
In typical Westin fashion I was greeted promptly and with a smile. Great room with a wonderful view. Thanks for continuing to strengthen my trust in your brand!
October 22, 2014
Rated 5 out of 5 by Flynner Your hotel is my hotel
I stay at the Westin hotel for business and would not trade for another place in Ottawa.Great location, restaurants and mall are very adequate for family when they travel with me.The staff is very professional and at your service.Keep up the great standards you have in place.
October 19, 2014
Rated 5 out of 5 by 1Sillygirl This hotel has considerate staff
Being my birthday, we booked the corner room which was amazing. Incredible views!
We called and asked for more creamers for my coffee and received them promptly. My husband mentioned it was my birthday to the staff and she sent me a card and a small box of chocolates for my birthday! How considerate! Thank you Ms. Z. Williams for your thoughtfulness. We love staying in Ottawa at the Westin.
October 8, 2014
Rated 5 out of 5 by Geoff123456 This hotel has wonderful Employees
Katia at the front desk was awesome. The airline had lost my luggage, I had issues with the taxi cab but Katia was extremely friendly and provided me with extra bathroom items.
October 1, 2014
Rated 4 out of 5 by BrianCDecker turning good into great
escalators not working from lobby to 2nd floor compromised access to convention center
the bathroom in rm 1007 is well appointed, however it takes a contortionist to reach the toilet tissue; the slotted soap holder in the shower allowed my razor to slip between the metal rungs and break on the shower floor
one registration desk attendant asked me for $100 for a two hour late check out, while a second granted the request without fee
add ``convention center proximity`` to the list of reasons to recommend Westin
September 21, 2014
Rated 5 out of 5 by Jacquie31 Great location
Westin Ottawa is in a great location, just a few blocks from Parliament Hill, ByWard Market, the canal, shopping, restaurants... Rooms were nice - I would recommend the upgrade for a Parliament Hill view. Getting to the parking garage is a challenge, due to the limited amount of space at their front door. As coffee fanatics we found there was a very small amount of coffee available in our room. We called down to request more and it was always brought to our room within mere moments. Added bonus was that the concierge had sent us a welcome e-mail - we were able to use this to request additional coffee, to ask advice on hiring a taxi, and more. Service was always prompt and polite. My one suggestion is to make the SPG members feel a bit more special. The e-mail promos are great, but a few small treats during the stay would be fab. :)
September 18, 2014
Rated 5 out of 5 by NatKA Best Hotel in Ottawa
I always stay at the Westin. Best for comfort, convenience and style.
September 18, 2014
Rated 4 out of 5 by jim555 great location
great location - clean , spacious rrom, friendly staff. small comment to help management- coffee maker in room was great - but only two small creamers not enough for two coffee , also only one bathrobe in a room booked for two.
September 9, 2014
Rated 4 out of 5 by IDA2014 IDA Conference
The Westin was a great host to the IDA Conference I recently attended. The staff were pleasant and helpful. Thank you for a wonderful stay!
September 8, 2014
Rated 5 out of 5 by rosco122 Pleasant Stay
The Weston Hotel is always a pleasure to stay at. The Front Desk Personnel are always pleasant and very professional. In their manner.
September 7, 2014
Rated 3 out of 5 by IamKeegs Inept communication
I was shocked at how stark a contrast there was between my stay this week and my stay only one week prior. For this stay, I was not given a room on an SPG floor (even though I was later told that these floors were wide open and unbooked). I paid $23 a day less for what I assumed was being ten floors lower in the hotel. On the second day I discovered that I had been put in the "green initiative" which denied me any service to my room not specifically requested, I immediately asked to be removed from said initiative. I had to ask to be removed from this program EVERY DAY.
SO, for $23 less per day I lost:
Turn down service (never received without asking)
Daily coffee in room
Towel and Linen refresh
Again, these are things I had to call and ask for every day.
I am not impressed, and will be going out of my way to avoid the Westin in Ottawa from now on.
September 5, 2014
Rated 5 out of 5 by IamKeegs Great Experience
Max was on the desk whenever I had a query and I could not have been happier with his service. He knows how to make SPG's feel like they are being taken care of.
September 5, 2014
Rated 5 out of 5 by butch1946 mr
excellent hotel would recommend friends and relatives to stay there..buffet breakfast very good
September 3, 2014
Rated 5 out of 5 by Greg97 August Stays for business
I would just like to commend you on the extreme professionalism of your Front Desk Staff, especially Kayla and Genevieve. Prior to this stay, I created a new SPG membership to make my reservations and capture my points against, not realizing that my original Gold status was still available, albeit hidden for lack of use. First Kayla took the time to find the original SPG member number, and then proceeded to find me reservations for dates that were previously unavailable. The first action helping me regain status and the second helping me be closer to my team at the site for critical project work. Then at a later date, Genevieve took the time and care to move the reservations that I had made with the new SPG number I had created to the Original number that Kayla had helped me reactivate. The reservations changed to my original SPG number covered the rest of 2014. The cheerful, can-do attitudes of these two women definitely enhance the overall experience at the Westin Ottawa, and I would be heartily recommend the Westin to other associates who might be travelling to Ottawa on business or pleasure.
August 26, 2014
Rated 5 out of 5 by mitchl This hotel property is the best
August 26, 2014
Rated 2 out of 5 by VDitty Dissapointed
We debated between the Westin and the Chateau Laurier for our pleasure stay in Ottawa. The rooms were both the same price and we chose Westin as we have stayed there in past for business. We didnt get any sleep- other guests were coming and going, slamming their door all night long. They were blaring their TV and housekeeping came a few times to tell them to keep it down. Including at 5:00am. Hot tub out of service.
August 25, 2014
Rated 5 out of 5 by vanariesboy Always a terrific choice fro Ottawa
This continues to be one of the best-managed Westin hotels I've ever stayed at. The rooms are in great shape, the breakfast buffet is amazing (expensive but great value if you choose it as your Platinum amenity) and the service is generally very good. On my most recent stay I arrived very late (early morning) and the front desk person was friendly and helpful and made me feel welcomed after a long trip.
I always recommend the Westin Ottawa to my work colleagues and try to book meetings here when I can.
August 23, 2014