Rated 4 out of 5 by Buc416main Stayed at the Harbor Suites Penthouse
Penthouse was fantastic! Should have a balcony though.
August 1, 2012
Rated 5 out of 5 by Jackie1962 I liked it very much its facilities and the personal hospitality
Excellent attention, great location, excellent service
June 14, 2013
Rated 5 out of 5 by Jchang3 Excellent service
Location is great, excellent service, friendly staff
October 26, 2013
Rated 2 out of 5 by Leader1 Staff were not helpful
Staff were rude and was not told about construction.
May 6, 2013
Rated 3 out of 5 by Emma12 Recent stay
Make sure staff is aware of programs that you offer.
June 23, 2013
Rated 5 out of 5 by kinky123 This hotel has a great view
Great view of the lake from the hotel window.
January 8, 2014
Rated 5 out of 5 by Craigr Nice
Nice and clean and a very helpful staff. Clean rooms
April 14, 2012
Rated 4 out of 5 by Stella806 Stay for OMCA
The hotel and staff where great.
December 16, 2013
Rated 1 out of 5 by Elaine Visit
The pool was warm and clean. The staff friendly.
February 25, 2013
Rated 5 out of 5 by Manny63 Great Location
I had a room with a spectacular view of the lake
April 22, 2013
Rated 5 out of 5 by Easy over all experiance
staff was very polite and professional
April 6, 2013
Rated 3 out of 5 by Dorothy Close to location
No one could explain the extra fees for the room
June 11, 2013
Rated 5 out of 5 by 1oceanly great location
room order food prices are a bit too high
October 8, 2012
Rated 5 out of 5 by PeterA Amazing hospitality
From valet to check-in was absolutely amazing.
April 1, 2013
Rated 5 out of 5 by Spotty58 Hotel
August 4, 2013
Rated 5 out of 5 by slippers53 great location and ambience
always a treat and a great place to stay!!
October 10, 2012
Rated 3 out of 5 by JM61 needs improvement
Just not up to what I expect from Westin
May 16, 2013
Rated 3 out of 5 by skittles27 Wonderful view
Hotel is dated but has a wonderful view
June 17, 2013
Rated 4 out of 5 by Nassiri Nice & Comfortable
great location good service clean hotel
April 18, 2012
Rated 5 out of 5 Excellent
Good services. The beds were excellent
September 1, 2013
Rated 3 out of 5 by Mikey27 Cleanliness
Hallways and room carpets were dirty
August 22, 2013
Rated 3 out of 5 by ElanaRS Just average
Nothing exceptional about this hotel
December 19, 2012
Rated 5 out of 5 by Jimy Theater Weekend
Excellent stay, staff very helpful
September 29, 2012
Rated 3 out of 5 by Winterk Just average
Not the hotel that it once was.
March 23, 2013
Rated 3 out of 5 by visitor Comfortable
My stay was very comfortable.
January 26, 2013
Rated 4 out of 5 by DEXW00D My home hotel.
Home away from home. BEST
May 30, 2013
Rated 4 out of 5 by DiNicola Exceptional Customer Service
Last July 2012 I was at Westin Harbour Castle Toronto and it was a great experience and a very pleasant staying. But I’m writing this review because I want to recognize Front Desk and Housekeeping staff personnel who made the difference. First, I want to thanks the Front Desk. I had to leave without any notice, one day before as it was booked, and Front Desk Assistant Director immediately accommodate my request, providing all help necessary and with no impact to myself. Secondly, I want to thanks the Director of Housekeeping. Once I left the Hotel, I discover there was an issue with some shirts I sent to the hotel laundry service while there. Once contacted, the Housekeeping Director immediately resolved this issue without any questioning, and in a kind and caring manner. I wanted to share this experience as a real testimonial of “Westin emotional connection with guests”. I really have to say that Front Desk Assistant Director and Housekeeping Director turned a difficult moment and an issue into a positive experience, and an exceptional customer service. At the end, at least for me, it is not just a matter of good money spent, but much more a matter of behavior, kindness and sincere attitude and willing to deliver a great experience to your customers. And this is exactly what they did. Thank you!
October 7, 2012
Rated 1 out of 5 by iDroid A Far fall from Grace
After a romantic night out with the wife for dinner and concert, we headed back to our room. While my wife and I were talking before going to bed two gentlemen claiming to be security came to our door and rudely discussed that there was a complaint of 'chatter' and music (my cellphone going off) playing. I received a complaint because my wife and myself were talking within less then 2 feet of each other for what couldn't have been more than 10-15 minutes, but that was not the problem. My issue was with the two gentlemen that came to the door in less than a professional matter. Their demeanour was threatening and aggressive almost as if they were trying to intimidate us. Well it worked, because my wife was uncomfortable for the rest of our stay. A simple call would of sufficed, or even if the 2 gentlemen came and investigated the complaint rather than treat us as if we were hosting a party in our room. They were rude and threatened to kick us out if they had to come back. It was honestly a horrible experience for what was obviously a petty complaint from another guest. We're frequent Starwood guests (including the Westin Harbour) and have never received such poor treatment. It's really disappointing, and frankly makes me rethink staying at the Westin again. I can't even imagine how guests with children must get treated in these situations.
March 17, 2014
Rated 2 out of 5 by Patty67 poor service
I arrived at 3:15pm for the 3pm check-in for my SPG reservation with my 6 yr old on a PD day. I was told my room wasn't clean and ready yet, but that the front desk called housekeeping to request a rush cleaning so we could check in. It was 2+ hours of trying to manage my disappointed daughter in the LOBBY -who just wanted to go swimming ! At 5:30pm when my reserved room still hadn't been cleaned- no matter how many times the front desk called to request it be cleaned. I had to demand at least a temporary room so we could get ready for the show/tickets we had planned our trip aroiund. We made it to the show but the promised swimming on her PD day at the hotel didn't. I was then assured that our luggage would be moved to our reserved room while we were at the show. But NO I had to wait with a tired child in the lobby again- while the current shift tryed to figure out if my room was ready and where my luggage was then wait for luggage to be delivered so I could put my child to bed. The front desk offered to reduce my rate and pay for the taxi to our show, but that doesn't make up for the disappointing service and ruined plans for a 6 year old. During my 2 + hours in the lobby waiting to check in, I requested to talk to a Manger 3 times but was told they were too busy. Very poor service to any customer and I'm SPG GOLD !
June 14, 2012
Rated 1 out of 5 by Cacks Terrible all round.
My wife, 4 children and I stayed for 5 days at the Harbour Castle for a confrence. We were extremely disappointed with the customer service of the hotel, ammenities offered, and the overall money grab that this hotel pulled. The very first thing we noticed was that internet was not offered, rather it was an extra fee each day, it was supposedly free in the lobby but it never seemed to be working properly when I tried. And it was not offered in the main confrence/meeting hall either.The business office was full of computers that you could rent per minute....brutal.) During our confrence banquet the wait staff were rude to our table, and splashed salad dressing all over my wife and several others seated, then didn't apologize or acknowledge what had happened. The room TV was broken for our entire stay. They had a kids play room that was always locked and several staff had no idea about it or where to find it, and when we did find it, our room keys wouldn't open it. Lastly, when checking out I was accosted in my room by a hotel employee who first rudely told me to wait as he used the room phone, then demanded to know what had happened in the room, when I told him that my wife and 4 children under age 7 had stayed in the room he didn't believe me. I was appalled. To sum up, an overpriced, money grabbing hotel! A terrible experience.
March 12, 2013