Rated 4 out of 5 by Peleno7 Convienient Location.
The Hotel is in a very convenient location for attractions and shopping etc. The hotel was comfortable and the staff were very friendly.Thought the car parking charges were somewhat excessive and disappointed that there were no benefits granted for being SPG. Overall enjoyed our stay and would stay again.
July 11, 2014
Rated 5 out of 5 by Hoguester Can't believe the wait time!!
Had to wait 1 1/2 hour in line to check in on Saturday June 28th! I had previously attempted to check in early and was to told I would get a call back in the eventuality that it was possible, which I did but was never told that I didn't have to wait in line when I returned to check in. The lady at the desk told me the manager knew about the wait time and did nothing to remedy it. She did offer a $50.00 credit for the inconvenience which made all the difference. Apart from that unfortunate experience the hotel and room were very nice
July 1, 2014
Rated 1 out of 5 by VERyAngryAtWestinHarbour Could not watch Hockey via TV for two days
The cable was down for two of the three days i was there, and had to leave the hotel and go see the game somewhere else which was pretty annoying. When you're paying $200 a night to be staying for a conference, a little TV to unwind and de-stress seems to be a norm. I went down twice to be told that they are working on it. I couldn't even add my hdmi cable to the existing TV's to at least even stream off my iphone. BTW they charge 40$ for internet in your room for the two days. Rooms were of nice size and clean, but who would have thought having no TV could cause so much stress. So much for unwinding while away. I'm a strong believer of you get what you pay for and i feel cheated and it's already been a day.
May 2, 2013
Rated 5 out of 5 by conferncehigh Dream Achievers team
Attending a lia sophia conference at the Westin the staff was most excellent with our needs.
July 13, 2014
Rated 4 out of 5 by mahol Respite from the "Toronto Dig"
BEAUTIFUL WATERFRONT VIEWS- GREAT ACCESS TO Toronto Harbour and Toronto Island activities. Nice to be near greenery in the city- especially with all the construction going on. Easy walk to the CN Tower, Rogers Stadium and the Entertainment District.
July 10, 2014
Rated 2 out of 5 by roberts2014 staff are a hit or miss
some staff are excellent at there job but others really let the hotel down. The queues at the front desk are really unacceptable .
July 11, 2014
Rated 4 out of 5 by TOTeacher Staycation
I live in Toronto but rarely make it to the waterfront. The view is wonderful and it was a treat to be able to just sit and gaze at the harbour.
July 11, 2014
Rated 4 out of 5 by Gail2106 Love the Westin!
The Westin is our go to hotel when in the city! Always very clean, amazing service, and feel safe! We love it!
July 11, 2014
Rated 4 out of 5 by Pura My stay
Good hotel to stay in Toronto except for all the construction going on in the area.
July 10, 2014
Rated 4 out of 5 by Turbopat Quiet and Nice place
Very good sleep, confortable and quiet, Well located, few minutes Walk to Ripleys aquarium and CN tower,Starbuck coffee was appreciated
July 9, 2014
Rated 5 out of 5 by rayzor3127 Great experience
It was a great experience this past weekend.
I would like to thank Rachel from the front desk SPG gold/elite booth for a smooth and accommodating check in. It was a great help since my family and I drove from New Jersey and we could check in little early since the room was ready and the second room still needs cleaning. We had the chance to settle in early and walk to the CN tower and sight see the rest of downtown.
April 22, 2014
Rated 1 out of 5 by Jacquix4 This hotel is old as are the people
First you get the sense of how old this place is when you enter the elevators. They are so dirty. Then you enter the room and you are greeted with that old room smell.
We were there for a conference and I feel the hotel was not equipped to handle the crowd.
On our second day we had to request when our room would be cleaned at 4:30 in the afternoon.
No fault to the hotel there was a soft fire alarm at 12:30am Saturday night/Sunday morning so we exited the building. When all clear we could not take the elevators to our floor because they could not reset them. We climbed 19 floors at 1:00 am.
When we left I was emailed 4 invoices for different amounts and I still have not got to the bottom of that or do I know how many times they took payment.
January 15, 2013
Rated 4 out of 5 by Gwen27 Charge for WIFI
The movies to purchase in the room are ridiculously priced. And the fact that wifi is NOT included in the room (only the lobby) was quite disappointing.
July 9, 2014
Rated 5 out of 5 by DON43 Great stay
We approached this stay with some trepidation since our previous stay had been less than satisfactory. We need not have worried. Once we got over the initial surprise of being told that I had booked two rooms (I had not but we had been upgraded to a suite which had two room numbers), the stay was excellent. The preferred suite upgrade was outstanding. My wife loved the bed and said that this was the best sleep she had had in quite some time. We used few of the facilities but both evenings we had dinner in the lobby bar area. Great food and the service from Patrick was outstanding. There was a delay at check out (even in the Elite line) but the Concierge got me checked out and a printed receipt in a very short time. We look forward to our next stay.
May 20, 2013
Rated 5 out of 5 by VIA1fan Got a fantastic upgrade
Pleasant mini-vacation to Toronto and as usual, stay at the Westin Harbour Castle Hotel. This time I used my VIA Preference card to request an upgrade. Wow - a spacious room with a balcony overlooking the lake. Watched the boat traffic and really liked watching the plane activity at Toronto Island Airport..
Always like to spend the mornings with exercise and the afternoons with some sort of culture. Achieved both hiking around Toronto Island and taking in Tap Dogs at the Alexander Theatre - all within walking distance of the Westin.
October 4, 2012
Rated 5 out of 5 by karedaw fabulous family getaway
I stayed recently for our family vacation. We live in the country so this was our chance to do touristy things in the big city. Our room was very clean and had everything we expected from a Westin. The kids loved the pool and my husband loved the gym. I liked the convenience of the grab & go style coffee shop. It was nice not to have to eat in the restaurant every day if we chose not to.
April 21, 2014
Rated 5 out of 5 by timg Fun Weekend
We stayed at this Westin again this weekend and as usual, it met with our standards. Front desk person (Patrick) was soooo nice and helpful that it just started the stay.. There was a group (5 rooms in total ) and we were there to watch a ball game.. My only complaint would be the actions of some people staying at the hotel. Some of the elevators were very dirty the next morning, but were perfectly clean the day before.. There was beer cans and garbage outside the hotel entrance, but again we observed people loitering outside making a mess and then going to their rooms. It is a shame that a few unruly guests can spoil the image of a fine hotel.
May 12, 2014
Rated 4 out of 5 by Mercibeaucoup2014 Our visit
Aircon either too hot or to cold and noisy could hear next door using the bathroom, felt that the buffet was a little over priced to other hotels that we had stayed in during the week for families staying not on business, however we enjoyed our brief stay and was glad to see a room set aside for kids which gave them space to play expanding these would make it much more appealing to visiting families. Helpful staff and in good order would return to this hotel.
June 29, 2014
Rated 2 out of 5 by Joe0074567 Not the Westin I know and love
Dirty underwear on the floor from previous guest, failed to clean room by 5 pm; managerial staff less than accomodating; bar staff rude; key cards inexplicably deactivated
July 7, 2014
Rated 3 out of 5 by harlow66 The view was lovely.
The breakfast/lunch dining room closed to early. The Consierge was always away from the desk. I tried four different times to see her. Short staffed. The lady at the valet was rude. Asked for change for a $20.00 to tip she said she did not have change and when I asked the person taking my car he asked her and she gave him change?? Hotel carpets filthy. Looked old and dingy. I was not at all impressed.
July 2, 2014
Rated 5 out of 5 by Lilydee Can't wait to return
Loved the "Westin Harbour Castle, Toronto". It's truly a resort type destination. My room had a wondeful view of the harbor and Toronto islands. It was extremely clean as if I had cleaned it myself. It was also a very quiet room and I felt as if I was alone in the hotel until I went to the lobby. I heard no hallway noise or running water from the other rooms. Oh and I won't forget the room service and excellent dinners. It was top of the line. I am planning to return as soon as possible. PS - My dog loved it also.
June 1, 2012
Rated 5 out of 5 by Carnoon Adrift at the bar
My overall experience at this hotel was excellent, but one incident made it less than perfect. I am a 66 yr. old female and I was traveling alone. I went to have dinner at one of the restaurants in the lobby and no one was there to assist me in finding a table. I stood in one place for quite a while, and finally I went up to the bar tender and asked him what I should do. He told me to just pick any seat, which I did - not earth shattering stuff, but annoying.
March 15, 2014
Rated 4 out of 5 by SRMR Nice room great view
Room was clean and comfortable spacious. View was incredible. Room service response was excellent.
July 7, 2014
Rated 5 out of 5 by JagJit Great Toronto Experience!!
We stayed 2 nights last week and the hotel exceeds my expectations. The staff was very friendly and allowed us to check in early since we were with kids and complimentary upgrade to Harbor view room, Wow! Kids loved the entire stay and Thank you so much making our stay a wonderful and amazing stay!!!! We will definitely come back again and stay here again. I wish I could remember the name of the person who we did the check in with because it all started with his warm welcome to Toronto!! Thank you again
August 21, 2013
Rated 5 out of 5 by Vytas63 Hotel for conferences
This hotel has great features organizing the conferences and meetings. The hotel is in the heard of Toronto.
July 7, 2014
Rated 3 out of 5 by VIA1fan Beware of upgrade offer
I always stay at Westin Hotels when I travel, and my latest trip to Toronto was at the Westin Harbour Castle Toronto. I was offered an upgrade to a corner junior suite which gives an unobstructed view of Toronto harbour and island airport. I was not happy to find myself in the North Tower with an obstructed view of the lake. If I had known before hand that upgrades place you in this tower, I would never have applied. I have learned my lesson. Never upgrade online, always wait until you get to the hotel.
May 10, 2013
Rated 4 out of 5 by desertflower conveniently located
The hotel is close to everything and it is all within working distance
July 7, 2014
Rated 5 out of 5 by Irighgirl A little Oasis...
With our house under construction, I decided LAST minute to book a night away for me and my husband - a little stay-cation because I actually live in Toronto. The Westin had a great rate so I booked it not knowing what to expect. All I asked of the staff was a quiet, cool room. When I arrived, I was immediately upgraded (without asking for it) to the 30th floor with a waterfront view. That night we slept like babies and kept saying what a GREAT way to spend a night. Thank you Westin Harbour Castle!
June 26, 2012
Rated 5 out of 5 by Hawaii76 Toula
was extremely HAPPY with ALL experiences at the Westin Harbour except for Toula, went there to dine because we were short on time because we waited in line so long to check in as there was a convention at hotel , staff at check in did all they could to get us to our room as quickly as possible as we had a concert to attend , however when we went to Toula (as a time saver since it was in hotel) waiter was very inconsiderate of waiting on us in a timely manner even though we explained to him we were very short on time , he seemed more interested in talking to another customer at the table behind us , it took him forever to bring our drinks& he seemed quite annoyed we were only getting dinner & not an appetizer or dessert, had to flag down another waiter just to bring us some bread, felt like we were bothering our waiter the whole time we were there, NOT VERY PROFESSIONAL, have stayed at other Westins such as The Moana Surfrider & have received the UTMOST SERVICE at the hotels restaurants
July 3, 2014
Rated 5 out of 5 by Rob47 Lovely Stay
We recently stayed at the Westin Harbour Castle as an add on from a business trip.
Bin Sadoon and the staff at the Westin are top notch. They are extremely courteous and helpful. We received 2 rooms overlooking the harbour and our boys were just thrilled to see the airplanes coming in and landing. The rooms were very clean and comfortable and the hotel very accommodating. We booked at the last minute so we didn't know what to expect but we were pleasantly surprised how everything worked out.
I would highly recommend this hotel for anyone coming to Toronto for a stay whether on business or on pleasure. It is close to almost all of the attractions in downtown Toronto, most of which are within walking distance from this hotel
Stay at the Westin Harbour Castle, You will not be disappointed.
October 30, 2013