Rated 2 out of 5 by tjda Not happy
I am a Gold member and was put ina room right next to the elevator. Not sure if it was the floor I was on, but I could hear the elevators going up and down all night. Also, wifi was not working in room or hallway. I called front desk and they sent me to tech support. Tech support told me there was nothing that could be done and blamed it on the elevators possibly interfering with wifi connection. There was also a conference in the hotel and had to wait 10 minutes every time I had to use the elevator.
January 10, 2013
Rated 4 out of 5 by Arja North meets Westin
Staying at the Westin significantly eases the process of business travel. In one brief phone call a Westin rep recommended this particular hotel location to shorten my travelling distance while in Toronto, was accommodated for early arrival, and saved money because I prepaid for the room. I received courteous and pleasant service from staff - by parking attendant to the receptionist. I am going to request the same room I stayed in the next time I travel because the view of the Island is fantastic.
October 24, 2012
Rated 3 out of 5 by estyB This hotel fell short
My husband and I decided to get away for a few days and were so disappointed to find a few things in our room not working properly. The mini bar was broken, as was one of the phones in our room. They replaced the mini bar with another small refrigerator but there were no snacks or drinks to chose from. Then the tv didn't work and pay per view was our for our entire stay! I felt like I was in a second class motel Even after we complained at the desk we didn't get a room change. Very disappointing!
May 23, 2013
Rated 4 out of 5 by Vick Truely An Amazing Hotel
I must say the hotel was amazing; the staff was great, room couldn’t have been better. My only issue was that we were referred to the hotel by a family member and booked with a special rate. Once I got to the hotel they informed me that I need a verification form from the person who referred me. If I had known ahead of time I would have arranged it but got no notification of any sort. I think that this situation could have been handled differently and was quite upset with the additional charges.
February 8, 2012
Rated 4 out of 5 by Mo41 Great location
Great hotel in a good location for business or pleasure. Downtown and all that brings is a short walk away, but the harbour location is good for relaxing, walking or nightlife in Summer.
The room was good, well sized and confortable. On arrival, there were a few cleaning issues, such as rubbish in drawers, bathroom mirror not great, but service during the week was superb.
The pool area is really good, and not overly warm or stuffy. We also liked the bar/lounge, and the small giftshop was well stocked.
The 'not a fridge'-fridge was absolutely useless and was really dirty. Just take these out Westin. The milk is warmer after a couple of hours in there than in the room. Why bother?
The biggest plus for this hotel is the warm friendliness of the staff, in all departments. Well done to the team.
June 2, 2013
Rated 4 out of 5 by AA370 Good Conference Venue
Great Conference possibilities but something needs to be done about the inadequate and overpriced parking situation.
April 27, 2014
Rated 4 out of 5 by Tainee This hotel is business friendly.
I always enjoyed staying in Westin Harbour Castle every time I am in Toronto. The location is excellent, the view from my room is excellent (lake view all the time), checkin is fast and straight forward, the Concierge is helpful and knowledgeable. I also appreciate the free one hour wifi connection in the lobby everyday. However, Housekeeping needs improvement, dust behind and under furniture, soap and shampoo not replenished regularly. One day our room not made, I had to call Service Express.
May 8, 2012
Rated 4 out of 5 by nicknameisit lost and overpriced
We stay at this hotel often, had dinner at toula, the food tasted great and the service was excellent also, a bit overpriced for what you get. I left a Cher concert t-shirt in my room and the housecleaning could not locate it, kinda bummed out that the honorouable thing was not the rule in this case. Oh well, thats how she goes.
April 9, 2014
Rated 2 out of 5 by BusyBee Declining
We've stayed at the HC on several occasions and always found it to be great. This trip was different. The room we got was very tired and not up to Westin standards as far as cleanliness. We asked to be transferred but were told that we were early for check in and no rooms were clean yet (230pm) . We had places to go and people to see so we just took the room, but I must say that I now doubt ill be back. We were also charged for the in room 2 cups of coffee which as never happened in the past.
May 27, 2013
Rated 3 out of 5 by GATWIN stay from feb 26-27
poor customer service to my daughter and boyfriend by both the girl at front desk and the manager SAM.Would not let the boyfriend check in and didnt believe that my daughter was really mine. EVEN though room had been prepaid AND i called prior to make sure it was ok that someone else was checking in! I had to talk to Sam TWICE from the Bahamas!They were rude to my daughter and it was unacceptable service anywhere but especially from the WESTIN!
February 28, 2014
Rated 3 out of 5 by PhillyFan Tobacco smoke issues
Good location. Great view of lake. Good service by bell. Room was fine when we checked in but upon return from evening out, room had strong aroma of tobacco. Hotel does not have deionizers and couldn't change room. HVAC was loud and didn't help smell (may have made worse). We were told room would be 'fixed up' the next day. Whe re returned to room later in day, only had fragrance mixed in with tobacco smell, not deep cleaned and no change in HVAC filters as we suggested. We finally had our room changed but new room also had smell of tobacco, though less.
Hotel needs deionizers, ability to deep clean rooms, and willingness to change filters and do whatever is needed to make the room tolerable. Different type of smoke detectors should be evaluated to 'catch' offenders who make others miserable.
June 20, 2012
Rated 4 out of 5 by JOB3600 Nice People but...
When we arrived, the check in procedure was well-greased and we were up to our room quickly. However, the room safe was loose and a repairman had to come up to fix it. Then, our television came on spontaneously at odd hours, daily around 1 to 2 AM and had to be turned off. It also came on at other hours, as if the people next door or somewhere could control the darn thing.
The staff are great and very efficient, pleasant, and helpfull. Location is central and the view of the lake is a bonus.
July 28, 2012
Rated 4 out of 5 by Fred54 Points to consider
This hotel offers good food, but you have to wonder why more customers don't visit the restaurant. There were almost 1000 people involved in our conference over 4 days; I was one of 20 people having breakfast in the Mizzen. Does no one care if the restaurant is under-utilized? What about the lunch menu?
I am quite sure that if you offered a hot buffet for $19.99, juice & coffee included, you would get a lot more clients at breakfast. Someone needs to restructure the food services offered.
August 19, 2013
Rated 2 out of 5 by Kay920 Bad Recommendation
Phone and TV did not work upon arrival. Second day toilet did not work. Two day stay and three maintenance calls. Was informed that there would be no adjustment in price in spike of these inconveniences because my reservation was purchased through a third party. I am a hard working person with an average income and was hoping for a really special visit to create some awesome memories for my grandchildren. It turned out to be so many problems that it created memories of a different sort.
August 6, 2013
Rated 5 out of 5 by FlyDog Excellent Service
My organization used The Westin Harbour Castle as our host hotel. The hotel appearance and staff matched the level of elegance required for our guests.
Personally, I had an issue during check-in. The manager on duty at that time, Jeffrey, was extremely professional and accomodating in working with me to find a resolution.
We will definitely use The Westin Harbour Castle as our host hotel for our function next year. I will also definitely choose the hotel next time I travel to Toronto.
August 30, 2012
Rated 3 out of 5 by machomango Nice hotel, under delivers
Had a conference here, got the conference rate (196$ plus tax and other 'fees'). Nice sized room, good view. For this much, was surprised that internet (wifi or wired) was NOT included, required additional 15$/ day for internet. Thats 75$ for a 5 day stay, plus taxes.
Not much in terms of food or entertainment in the immediate area, needs a good 10 minute walk to closest nice restaurant, or a taxi cab to entertainment area. Which in Canadian winter, can be less than pleasurable.
December 9, 2013
Rated 4 out of 5 by dckate The Hotel on the Beautiful Lake
The staff was extremely attentive, helpful, and pleasant. At the SPG desk, there was a slight backup - another staffer popped right out of the office to relieve the time pressure for us. The Mizzen breakfast buffet was great - not cheap at $22 but very complete and good. Our room was small-ish, but clean and overlooks Lake Ontario and the ferry slips below - a fascinating view any time of the day! A bit difficult to enter the hotel because of construction but that will pass, I'm sure.
June 10, 2013
Rated 2 out of 5 by SG1980 The hotel needs improvement
I stayed alone in room 714 this week and I was disappointed with the service and the hotel. The phone instruments in my room didn't work. I wasn't informed that I am getting a room with a special needs washroom. The water would flow out to the rest of the floor b/c there was no bath-tub and the shower curtains were too short. My cooler didn't work, and when I asked for a bar fridge the lady replied to me that I will be charged extra, when I have never paid for a mini fridge in any of the other hotels in North America. We weren't informed that WiFi was charged, when many of the small coffee shops and big hotels have free WiFi. There was too much noise from the room next to me. I couldn't sleep the first night of my stay there.
The food catered at the conference was good. The fitness facility was decent.
February 23, 2013
Rated 4 out of 5 by clydemagic Great Location
The waterfront location makes this hotel desirable.
April 26, 2014
Rated 2 out of 5 by Irishowl Average - Could be Great
The location is excellent. We had a warm greeting. Unfortunately, our room, which was very nice, had a room of loud drunks next to us. They kept us awake. They left and we finally got to sleep. they returned at 3:20 AM , drunk and loud. Has to call security. They finally came and got them quiet. However our peaceful night's sleep was lost and what was to be an enjoyable evening was not. I thought the hotel should have adjusted bill for this. They did not. Internet should be free.
April 3, 2012
Rated 4 out of 5 by queenie24 pleasant getaway
We like Harbour Castle alot. Had to switch rooms (a noisy neighbour) and this happened easily. The bed was a hard - we woke up often with numb arms. We ate at the lounge. Good drinks list! Irish Stew for St Paddy's - not a stew but a bunch of cooked stuff mixed together: boiled whole potatoes, steamed carrots, peas in a white gravy, very stringy meat. Sad effort! Beautiful view to wake up to.
March 17, 2014
Rated 5 out of 5 by jp2013 Red Sox road trip Westin Toronto
My wife and I stayed at the Westin for the 1st Blue Jay - Red Sox series in April 2013. The Westin was fabulous, got an upgrade, even though my stay didn't qualify as a Starpoints eligible booking because I had booked it thru British Airways using Avios. The staff was great, from the Front Desk to Housekeeping. The location was great, not too far from Rogers Centre, the walking directions we got from the Concergie were spot on. My wife got to shop, and I got to see the Red Sox!
May 11, 2013
Rated 5 out of 5 by Mother15 ABOVE AND BEYOND!!!!!
We arrived very early in the morning and were only staying overnight. I purchased two rooms, but they were not ready for us when we arrived because check out was not until 11 or 12. We expected to wait awhile for the rooms but the attendant at the desk said she would put a rush on it. Indeed she did. We had our rooms within the hour and also beside each other which I had requested. They went above and beyond and I would not hesitate staying here when in Toronto. Thank you staff
April 29, 2012
Rated 2 out of 5 by bobby48 Guest service deficiency
Facilities were comparable with other hotels in that market price. However I am very dissatisfied with having to pay excessive daily wifi rate to have internet service in my room. To leave the comfort, safety and privacy of my room and move to the public lobby is not acceptable. Non payinging guests can use it for free, and paying guests are required to go to the lobby for a service that is free in most coffee shops. Makes wifi devices without data plans useless. Not impressed.
November 28, 2012
Rated 5 out of 5 by TWM2013 Nice touch from the hotel.
We staid on a Saturday night to take in a Leafs game to celebrate my wife's birthday. After getting back to the room after the game we were presented in our room with two pieces of cheesecake done up with her name and happy birthday written in chocolate. Very nice surprise for my wife and just from the checkin person asking when we checked in. Nice job by David who signed a very nice card that accompanied the deserts. And to top it off the leafs won in OT. Great little stay.
October 14, 2013
Rated 3 out of 5 by generalmotors2135 Need to upgrade rooms
Very high priced for what we received. Not even a microwave, which I have had in hotels for 79.00/night. It cost me 249.00 for one night plus 40.00 parking . That is 300 plus taxes tips etc. Needless to say I spent 2 nights! Then very sad to find out from other guests that they paid 100 less than I did. Baggage guy rushed us beyond belief when no one was even checking out. He dropped my sons skates which bounced off the pavement and resulted in me having to take his skate blade in to be returned upon arrival home. Not to mention he dropped our bottles of alcohol and my nine year old daughter noticed he had punctured a beer can upon jamming our luggage in to our trunk ! Which she in fact had to run to the garbage can. He quickly held his hand out for his tip, which we gave. We will not ever stay there again!
January 5, 2013
Rated 4 out of 5 by WeezieCT Overall, a lovely hotel
The hotel is very nicely appointed with a lovely lobby area; valet and front desk staff very courteous and helpful; delicious food, albeit pricey; very comfortable bed. A few issues: the coffee pot overflows due to the large coffee pod stuffed into a small holder. The water cannot drain through fast enough, so it leaks all over the place. Skipped the coffee and drank tea instead (after cleaning up the mess). The location of the ice machine is creepy. (26th flr.) One must enter through a door into a hallway with service elevators and equipment alongside the wall, go to the end and then turn right into a separate room with more supplies and an ice machine. Too remote and utilitarian, and not a place I'd ever want to find myself alone again. Nevertheless, I would definitely stay at this Westin again if in Toronto.
September 22, 2013
Rated 3 out of 5 by GL13 a Westin that could be anywhere on Earth
I stay at a lot of Westins, of variable quality, and this one is at the better end of the spectrum. Comfortable room with a sofa and a good desk, though the bathroom was cramped. In-room menu identical to that in a dozen other Westins -- tasty, but can't you try to reflect your geographic and cultural location in the menu somehow? Very friendly staff -- hey, this is Canada! Good location if you need to reach major highways quickly, but harder if you want to explore on foot.
January 20, 2013
Rated 5 out of 5 by Snoopy Exceptional Staff
We were here for our company (Hatch) dinner & dance. The check in experience was amazing, I was really impressed when the check in agent came around from behind the counter to personally greet me & hand me my room access card. The valet parking staff were extremely pleasant & helpful.
Finally special mention goes to our server at the dinner & dance. Don't know his name but we were seated at table 19.
Our stay was way beyond our expectations and we will certainly be back.
February 9, 2012
Rated 5 out of 5 by SusanD Best Service
I was a little disappointed with our stay at your hotel - as the room wasn't what we had reserved and there were very loud neighbours in the room next door - which kept us up most of the night. We did phone down and security came but they were still loud. In the morning asked for a late check - no problem. And when checking out, Laura was able to make a decision to help us with the above concerns which was more then fair. Our stay ended on a very positive note. Thank you!
January 22, 2013