Rated 4 out of 5 by Carbar24 Excellent service and comfortable room.
We stay at the Harbour Castle 2-3 times a year. On both of our recent stays November and December 2013 we have no complaints. Check-in has been quick and the staff members courteous and acknowledged our patronage as SPG members. Both David and Carmela took very good care of us at check ins. Upgraded us to lake view rooms and internet. These added touches make our stay even better and make us feel like valued, loyal guests. We have also had drinks at the lobby bar, service again excellent and polite staff. Love the spicy complimentary snacks at the bar. Bellman also courteous and quick. We will continue to choose this location when staying in downtown Toronto .
December 7, 2013
Rated 4 out of 5 by JohnnieMike27 Missed the Mark
Having stayed at this hotel before, I assumed this stay would be as good. But when I went to bed @11:30pm I found that the bed was completely broken. I informed the front desk the next morning and they gave me star points from my uncomfortable night. A good start, however, as a Starwood Gold Member I think the least they could do was offer a free night.
December 5, 2013
Rated 2 out of 5 Nice Hotel, but Extremely Noisy
The walls in this hotel are paper-thin. There was a convention of some sort going on during our stay, and the individuals present were rather rowdy. We moved rooms to try to get away from a particularly festive neighbor, but after being downgraded to the 9th floor, it was not much better. One can hear footsteps and elevator noise from the room with a closed door. Very unsatisfactory in this regard. However, the rooms were well-appointed and clean, and the bed was very comfortable.
December 3, 2013
Rated 5 out of 5 by AlVal Thanks Mahmood!
Mahmood not only got my bags and directed me to the check in portal that let me print my boarding pass but also called me a car tout de suet so I didn't miss my plane. Employees like him are an asset, but that level of service is what I've come to expect from the brand.
December 4, 2013
Rated 3 out of 5 by SoreBack09 A Promising Hotel but...
I checked into the hotel with my wife and daughter as part of a little Canadian tour to celebrate our Anniversary.
The staff member at the front desk was helpful in arranging for somewhat of an upgrade in room and arranging something as a surprise for my wife after we came back from dinner.
While the room and its partial Harbor view was good and somewhat of what I was hoping for checking into a Westin located on the Harbor, the biggest disappointment was the "Heavenly Bed". It turned out to be pretty lumpy and over-used giving us both a back-ache that persisted as we drove out the next day to our next stop in Ottawa.
This hotel seems to have most things going for it - great location, a generally helpful staff and decent amenities. I do not know if we got the short straw on "upgrade" rooms, but a good bed is a pretty basic expectation from a chain like the Westin
December 2, 2013
Rated 3 out of 5 by MikeHAM Comfortable but no luxury
At arrival, 22:50 h, door man greeted friendly but did not offer any assistance with my heavy suitcase.
The room was dark and lighting was limited: I expect individually controlled lighting available from the bed.
No in-room bar although it is mentioned in the hotel service directory on page 15: "Refreshment Center".
In the service directory, Heavenly Bath, page 11: "stress-melting shower massage", but in my bathroom there was a regular shower but not a Westin signature shower. Limited bathroom amenities: no shower gel.
In the morning, 10:30h, I visited the pool. Nobody informed about limited use of pool and there is not any information about water gym classes in the pool during several times around the day. So I was provided only one lane in the pool.
November 30, 2013
Rated 4 out of 5 by Bryan1113 Awesome experience
Please pass along our sincere thanks to the young lady that made us feel right at home at the SPG check in around 245 pm on Saturday Nov 30
December 2, 2013
Rated 5 out of 5 by matt1973 This Hotel is all round great
Stayed 2 nights, Younger family of 3, Room had view of lake with planes landing at airport. Nice bed very comfortable, great bathroom, nice TV. Best place we have stayed at in TO.
November 29, 2013