Rated 1 out of 5 by pokeycedes Overpriced-overbooked
Checked in after 3 on a monday- rooms were not ready - line ups were long - lobby was crowded with people waiting -paid for 2 double beds and lakeview rooms- had to settle for 1 king size bed and pull out couch - no lakeview rooms available - prepayment was non refundable - management gave us $75 credit for each room but breakfast buffet was over $200 and parking total was $90. For 2 rooms & one night stay, breakfast & parking it cost me $860!!! Wanted to treat my grandkids to a nice hotel but very disappointed with the experience. Positives -close to the venue we were going to - comfortable bed - excellent server attention at breakfast -kids were allowed to swim in pool while we waited for room to be ready- valet parking- location is minutes from downtown
July 23, 2014
Rated 4 out of 5 by concertfun Nice Hotel
We stayed at Westin Harbour Castle for one night to attend a concert at the ACC. The hotel is within easy walking distance to that venue. The valet parking was convenient, check in was easy and room was what we reserved and ready on time. The staff were all very friendly and helpful. The beds were very comfortable and the room was clean.
July 28, 2014
Rated 4 out of 5 by Bailey95 Great nite's sleep
We enjoyed our stay at the Harbour Castle as it afforded us a chance to stay in downtown Toronto, however, there were not many dining spots to choose from in the area and one would have to drive to find an establishment that had been featured on "You gotta eat here"......still an OK place to stay and earn SPG points
July 28, 2014
Rated 4 out of 5 by DJ81 Nice hotel at a good price
Quiet room and comforable beds. Would have
preferred a higher floor but ok with 5th. Loved
coffee in the room. Pool could have been
July 29, 2014
Rated 5 out of 5 by izmo701 Rochelle in concierge is incredible
I was staying at the Westin Harbour Castle for a quick one night business trip and forgot to bring my Iphone 5 charger with me. I asked Rochelle who works at the concierge desk if the hotel had one and she gave me her personal one to use for the night. I was blown away that she would trust me with her personal phone charger, and so extremely thankful. She is by far the best concierge I have ever spoken with at a hotel. That service will not go unnoticed, and I will recommend this this hotel to all of my colleagues because of it.
April 8, 2013
Rated 5 out of 5 by Jewellers Perfect Location
Service at this hotel is excellent and if you are an SPG member you have separate check in and perks such as a room upgrade. Concierge is excellent and always busy.
We only had breakfast at the Mizzen Restaurant and both buffet and a la carte were very good with very attentive wait staff.
As we were only there 2 nights we did avail ourselves of the pool, gym or spa so cannot comment on same.
Located at the Toronto Harbour Ferries makes Toronto Island a 10 minute ferry ride.
You are a 10 minute 1 block walk from Union Station for Go Train and TTC services, as well as the Air Canada Centre. Hop on the Go Train at Union and take the train to Exhibition stop for a 2 minute walk to BMO Field and Exhibition Stadium.
CN Tower, Ripley's Aquarium, Hockey Hall of Fame and AGO are all within walking distance and other attractions such as the Distillery District, Eatons Centre, numerous festivals, Toronto Beaches, etcetera are all accessible via transit.
To sum it up, the location and service make this hotel a no brainer.
July 28, 2014
Rated 5 out of 5 by Joanne22 Exceeded expectations
I would like to send out a kudos to Sean who checked us in the other day. I was blown away with the service my son and I received. Sean took the time to chat with us (nobody was waiting in line) banter with my son and took care of everything we needed. His humour and customer service skills were outstanding. We will be staying at the Westin everytime we are in Toronto. Bravo Sean!
July 26, 2014
Rated 1 out of 5 by gkdog Terrible! Will not be back
Definitely a below average experience. rooms are old and worn. A/C did not work. Wifi did not work. And the tap water in the sink had sediment. New room improved marginally, but heard similar complaints from other guests
July 28, 2014
Rated 4 out of 5 by PC55 Impressive Hotel
The Westin Harbour Castle continues to be a favorite!!! The moment you step into the lobby you'll be impressed ... especially nice this time of year to have a room overlooking Lake Ontario!!!
July 28, 2014
Rated 5 out of 5 by BobH714 Great visit
First time visiting Toronto. Truly a fine hotel location. Wonderful view of the water. Everything was perfect. Helpful staff. Dining suggestion for dinner was excellent.
July 28, 2014
Rated 4 out of 5 by cartoon room entry
Room was ok but missed having a fridge and microwave. Had troubles first two days with room keys not working!
July 27, 2014
Rated 5 out of 5 by markmcgill my go to place in the summer in Toronto
this is a perfect spot for visitors to Toronto- right on the lake with gorgeous views.
clean rooms and bathrooms and terrific professional staff
checking in Guest Services Manager Jason Canuel could not have been more accommodating or helpful
July 26, 2014
Rated 5 out of 5 by dukeisking Excellent visit
All team members were attentive and offered assistance. Our room met our needs very comfortably as did all amenities (restaurant & gym/pool). Our only concern was the party boats that circled below our window until the early hours of the morning. With window closed we were able to enjoy the beat of the music they were playing, even if we did not want to. Made for a short nights sleep.
July 24, 2014
Rated 2 out of 5 by Bercotte Dissatisfaction
Being a frequent traveler, I have to say that I've been dissatisfied with my stay at the hotel for the following reasons :
- the room was dusty and the carpet was not clean
- at our arrival, we've found long hair in the bath tub
- even though we've opted for the regular maintence room service, no one ever showed up to clean the room and provide us with clean towels. I had to call to ask for towels after a long day out, so I could give my kids a bath. It took more than 30 minutes to get them.
- the air conditioning system was excessively noisy at loe speed, waking up the kids in the middle of the night.
- the cost of the meals vs. the quality was excessive (at the breakfast Buffet as well as at the Toula restaurant ). Being used to pay a lot for high quality meals, I can definitely say that the value/quality ratio is not satisfactory.
- the concierge was not receptive and we felt rushed every time we asked him for info.
It's unfortunate. This experience will influence my choice of hotel for my next professional stay in Toronto.
Thank you for considering these comments.
July 26, 2014
Rated 5 out of 5 by 21Pine Great Location, Great Accommodations!
My visit was for business, this property is on the lake and my view was spectacular. A few steps away to Lakefront restaurants and venues. Walked every night after dinner. The hotel restaurant had by far the best food! I love this place, have stayed here before and will stay again!
July 25, 2014
Rated 1 out of 5 by galafa Very upsetting experience.
I am female and travelling alone. At 5:30 in the morning, someone used a key to try to enter my room. He knocked on the door and when i rushed to the door (being asleep) they asked if i had asked for a wake up call. I was very scared. I called the concierge and was told that it was security and they must have gone to the wrong room. When I looked out the window in the door I did not see anyone. I returned to sleep and immediately received a call from the desk apologizing and offering me a free breakfast. Given that i did not sleep for the rest of the night i actually think that the hotel should have offered me a free night rather than just a free breakfast. This event is what every women travelling alone fears the most.
March 30, 2014
Rated 5 out of 5 by auntclutz68 this hotel treats guests admirably
This is the third year we have stayed in this hotel. I do not even check others as we are very satisfied with the quality of service. you are well received by competent staff. upon leaving they like to know if everything was satisfactory.
July 24, 2014
Rated 3 out of 5 by biztraveller nice hotel, good location
This is a great hotel in a great location and has a lot of great amenities. Unfortunately the restaurants and food service just don't measure up to a hotel of this quality. After eating in the hotel twice I found myself going out to one of the many nearby restaurants to eat. The choice and quality of food att he Harbour Castle was disappointing but everything else was great.
October 23, 2011
Rated 4 out of 5 by Rob395 Going down hill
Staying at this hotel on at least a monthly basis for 15 years I've noticed that the cleanliness of the hotel has gone down hill. Outside my room was a room service plate cover and a plate on the floor which stayed there for 24 hours despite housekeeping passing it dozens of times. Around the corner were four wine glasses on the floor again for 24 hours not being picked up. The sauna was out for my entire stay with no sign indicating it was being repaired.
June 20, 2014
Rated 5 out of 5 by lala11 Beautiful hotel
We have stayed at the Harbour Castle before, and would highly recommend it. My only issue was that the room was not quite as pristine as it was in the past. Very clean, but not perfect. There was some dust on the furniture and a little dirt in the drawers. Nothing serious though. Otherwise a wonderful stay. Staff are very friendly and helpful. Sean was great.
July 22, 2014
Rated 5 out of 5 by idksdfs asfd
excellent stay and location
July 25, 2014
Rated 2 out of 5 by BBB1710 Would not recommend
This hotel is dated and is not in a great location i.e. not much of interest in the immediate vicinity. The hotel restaurant is average and looks more like an open bar rather than a nice place to eat. In fact, I couldn't find the restaurant for some time since I assumed it was just a bar area. The rooms need updating. No mini bar, very few complementary toiletries, not a great room service selection. I would not recommend this hotel. Based on price, there any many better hotels in Toronto.
June 16, 2014
Rated 1 out of 5 by JOstr Disappointing
Room was OK.
Parking was way too expensive.
We stayed for a dance convention for my daughter. Upon checkin we were told we could get a free movie. The kids got excited to see FROZEN. About 9 PM our first night we turned on the movie for the kids, accepted the charges but got nothing but scrambled. We called down and were told someone woudl be right up. At 10:15 after nobody showed we called down and said forget it - it was too late to start the movie anyways. The kids had to goto bed.
We tried again Saturday night. Same scrambled movie. We called down again and this time someone came right up. He reset our TV and still the same issue. All we got was "Sorry, I can't fix it. I will make sure they reverse the charges". Thanks!
Then on the Sunday we checked out at 11:30. I told the clerk our issue and since we had to wait around the lobby for a bit for our daughter to finish dance he said we would give us free wifi. He said just go ahead and accept the charges, he will reverse them. Well guess what - we got charged $15 and we were only on the internet for 15 minutes. Thanks Westin! Just takes one simple things to reuion an experience and reputation.
February 18, 2014
Rated 4 out of 5 by Bongonicko One small glitch!
On checking in to the hotel I was invited to opt in to the environmentally friendly plan in return for a $5 per day voucher. I did and I expected my room to be cleaned daily and get a change of linen after the 3rd day. Neither of these things happened so on check out I enquired and challenged the fairness of the plan. I got a small discount off my account, nowhere near the savings the hotel made by not servicing the room.
June 18, 2014
Rated 3 out of 5 by lobbyview beyond the lobby
Beautiful looking hotel in the lobby and had an excellent pool and exercise room however the room was a disappointment .
The carpet was in need of replacement. I thought the room had furniture that came from leftovers from my university student days with a floor lamp that wobbled at about 15 degrees and a green chaise lounge that had been picked out of the road side disposal on at least two occasions. The bathroom look like an coverted closet, the meeting rooms were nice the lobby was large and luxorious which made the room so disappointing
July 14, 2014
Rated 5 out of 5 by Sandy15 Addressing issues
Some concerns that we expressed were very quickly and satisfactorily addressed - particularly impressed with a guest services person by the name of Claire
July 22, 2014
Rated 5 out of 5 by Heather77 Not Impressed with Handicapped, Stroller, Elderly Entrance
To enter the lobby of the hotel, one must climb 3 flights of brick stairs. For those with wheelchairs (my daughter), strollers, elderly, or those unable to do 3 flights of stairs, the handicapped entrance is around the corner, difficult to locate, can only be opened if you have already checked in and have a room key, and is ugly, has spots where tripping is easy, is not clean and smells like urine every day. This area needs to be easy to find, easy to access and clean with flowers and decorations to be completely welcoming.
July 13, 2014
Rated 4 out of 5 by Arielle Hotel guest
In general, the hotel employees were very professional, friendly, helpful and responsive in a timely manner to my request during my stay at the hotel. The hotel accommodations were clean, quiet and safe. I would recommend this hotel to my family and friends and give it a "4" star. Thank you!
July 19, 2014
Rated 5 out of 5 by mcbuck Great location
We had a great stay at the Westin Harbour Castle. Location is great, we could walk all along the waterfront.
I would recommend this hotel.
June 21, 2014
Rated 5 out of 5 by Carolina99 Excellent place to stay
I stayed here for business and a long weekend of leisure. The hotel amenities met expectations - the room was comfortable and clean and the restaurant in the lobby met are needs after a late arrival. The hotel is in walking distance of the Skydome and we were lucky to make it to a Blue Jays home game. The taxi service was very helpful and we hardly had to wait for a taxi. The concierge was available and recommended an excellent restaurant in Chinatown.
The breakfast buffet was included in the cost of the stay and it offered something for everyone - they also had a good size menu for people not wanting the buffet that offered healthy options.
December 27, 2011