Rated 5 out of 5 by Carnoon Adrift at the bar
My overall experience at this hotel was excellent, but one incident made it less than perfect. I am a 66 yr. old female and I was traveling alone. I went to have dinner at one of the restaurants in the lobby and no one was there to assist me in finding a table. I stood in one place for quite a while, and finally I went up to the bar tender and asked him what I should do. He told me to just pick any seat, which I did - not earth shattering stuff, but annoying.
March 15, 2014
Rated 2 out of 5 by Brapps Great staff, great location, poor dining
I spent 5 nights at the Westin Harbour Castle near downtown Toronto, and couldn't get over how friendly and accomodating the staff members were. Everytime I had a question or inquiry, they were quick to answer in a polite manner.
The bedroom I stayed in was on the 32 floor, and had an impressive view of the harbour, while being very clean and well organized.
I truly wish I could continue raving about this place, however, the minute I sat down for a meal (other then breakfast) I was immediately dissapointed. I tried several different menu items, and every single one was well below the standards of what the Westin Harbour Castle should be capable of. By Wednesday afternoon I had had enough and deicided to eat anywhere but there.
Overall, I must say I was my experience was mediocre. I truly did expect more...
June 18, 2013
Rated 2 out of 5 by DARRYL A WESTIN IN NEED OF A FACE LIFT AND A FOCUS ON GUEST CHECK IN
Checked into the hotel and waited over 20 minutes in the SPG Gold and Platinum check in line. The front desk was very short staffed. I noticed when AIr Canada or British Airways crew arrived to check in one of the two desk agents focused on them and left the rest of us standing there. I noted that this happened at least on 2 other occasions when I was at the front desk or in the lobby area. NOT impressive. Up the elevator we went only to discover a smelly hallway, littered with food trays, linens, and vacuum cleaners. No cleaning personnel were in sight. The hallway carpets were stained and dirty. The room wwas similar. Smelly with stained and frayed carpets. I am sure the previous guests were smoking in the room; it was repulsive. We had to leave immediately for a engagement otherwise I might have asked for a different room. We we returned late that evening it because apparently to me just how smelly and smokey the room really was. My 84 year old mother was simply too tired to relocate rooms so we bored the smell for the night and could not wait to leave the next morning. The swimming pool, hut tub is very spacious and there were lots of towels available both in the pool gym area and the steam sauna shower area. Nicely equipped. The buffet breakfast we pleasant enough although we were told one price and it turned out to be higher because it was a weekend. There was an item that was a real turn off. Amongst all the fresh fruit was a bowl of previously frozen berries that looked like someone upchucked breakfast. VERY unappealing to a person who only eats fresh fruits each morning for breakfast. Why this hotel cannot offer fresh berries especially when in season is beyond me; clearly its likely a case of same old same old,so why change. Self parking is off site, so if you are on a budget you have to park you car a block away. Of course if you pay a higher valet park rate the car is left on site. Again not appealing to a guest. All in all a very big disappointment for a Westin Hotel. Staff was helpful and understood my unhappiness but I think the entire hotel needs a revamp from service at check in to room renovations. I will give it a couple years before I consider a return and I am a bit fan of Westin, so feeling very let down with this property in Toronto.
July 2, 2014
Rated 2 out of 5 by Livetotravel CIS Conference
My room was never cleaned to my knowledge. There was hair and shaving cream in my shower and my floor had clearly not been vacuumed. To top it off, my comforter was in a ball when I came back on my second day. The floor had still not been vacuumed. Also, when I called to book my room, I was told the hotel was sold out. I was forced to book a room workout the group rate. However other members of my conference booked after me and got the group rate. What a terrible experience!!
August 19, 2013
Rated 5 out of 5 by RickM21 This hotel is in a great location
The view of the harbour was amazing. There were many things that were within walking distance.
August 23, 2014
Rated 5 out of 5 by Ryan79 Excellent conference host
I attended an Auto21 conference, and it was great. The staff were exceptionally helpful and friendly, the food was very good, and the accommodations were quite comfortable. The only reason I took off one star on the Room Cleanliness was because the bathrobe in the closet was stained red on the collar (I like to think it was lipstick), so I felt too uncomfortable to don it to slip the sign on the door handle requesting no cleaning service for the following day. Otherwise, everything was excellent.
There was one thing that really stood out to me, however. As I was leaving my room to check out, a cleaning lady was just down the hall, and she thanked me for staying with them. I have never had that happen before, and it was a really nice touch. It gave you a sense that the staff is valued, which is important to me.
May 24, 2013
Rated 5 out of 5 by rayzor3127 Great experience
It was a great experience this past weekend.
I would like to thank Rachel from the front desk SPG gold/elite booth for a smooth and accommodating check in. It was a great help since my family and I drove from New Jersey and we could check in little early since the room was ready and the second room still needs cleaning. We had the chance to settle in early and walk to the CN tower and sight see the rest of downtown.
April 22, 2014
Rated 1 out of 5 by baseball21 Horrible Experience
- requested king bed when I booked, but got to two double beds
- my room had a door adjoining another room. I could hear everything in the other room and only was able to get 3 hours of sleep. The noise level was absurd because the people in the adjoining room were not being loud. (called front desk to complain at 1 am and nothing was done)
- alarm clock did not work
- light bulbs were out
- towel rack in bathroom was broke
I should be refunded my money for this room.
June 20, 2013
Rated 1 out of 5 by Flower16 This hotel overcharges for the services
We paid a high rate for our room. The guest should not be charged for Internet service, and local phone calls. The other services at the hotel are too high. We were not able to have a simple sit down breakfast for under $18 and the parking per day was $30. As a result, we felt overcharged and did not want to add any services or give tips.
The room was sufficient but there is a problem with the lack of air circulation. We ended up with sore eyes and were congested.
June 19, 2013
Rated 5 out of 5 by MissP amazing
From the professionalism of the valet parking to the super warm, friendly and incredible greeting by Shawn at the front desk, I knew that this would be the beginning of a great night. The staff employed here are what makes this hotel so amazing. Everyone from valet, concierge, housekeeping, pool attendants, they all work together to take the Weston to higher level of customer Service. Shawn at front desk sold us on always coming back, he is just that good.
June 10, 2013
Rated 1 out of 5 by bumotu noise noise noise
I've stayed at this hotel several times. This last experience was the worst. I was at the hotel for a special event. SPG counts for nothing of value. We got a room with a lousy view blessed with the constant clanking noises of the elevator all day, all night. The room next door contained a loud drunken party that went on all night and well until checkout time in the morning. The constant barage of sounds from next door came through the carboard walls clear enough to follow the incoherent ranting.
For next year's event, I will think twice about wasting good money for the SPG honour of getting a low class experience.
February 9, 2012
Rated 5 out of 5 by karedaw fabulous family getaway
I stayed recently for our family vacation. We live in the country so this was our chance to do touristy things in the big city. Our room was very clean and had everything we expected from a Westin. The kids loved the pool and my husband loved the gym. I liked the convenience of the grab & go style coffee shop. It was nice not to have to eat in the restaurant every day if we chose not to.
April 21, 2014
Rated 5 out of 5 by FLJAR Step up from the Sheraton Centre
Nice hotel, great view (if you get a lake view room), great staff.
August 22, 2014
Rated 5 out of 5 by VivGig Most pleasant hotel with truly five-star service
Just spent a wonderful weekend in Toronto to celebrate a special occasion and The Westin Harbour Castle met all of our expectations and beyond. Convenient and nice location minutes away from the Billy Bishop airport, spacious, clean and comfortable rooms overlooking the lake, nicely-designed (airy yet intimate) lobby and common areas and an altogether pleasant and welcoming ambiance, especially thanks to the professional, courteous and friendly staff. It so happens this was Honda Indy weekend and the hotel was booked solid, yet we didn't feel the shuffle and were tremendously well looked-after. Although TO offers many options for accommodation, we couldn't have chosen a better place to stay.
July 21, 2014
Rated 3 out of 5 by Christine6 Thé hôtel needs to be improved!
I reserved this hotel specifically for the waterfront. Was expecting a terasse outside the hotel facing the waterfront( just like in the picture of your publicity) asked the concierge and hotel reservation staff , won't sure what I was talking about! Finally found the terasse ( by myself) facing waterfront , all the furniture was pilled one on top of the other ! If we were in winter I would of understood that the terasse is closed but we are in July and it was a very nice perfect day to sit outside and unwind! Next time won't reserve there! And the hotel needs remodelling!
July 28, 2014
Rated 4 out of 5 by TravelinKen Great Westin on the Harbour
I stayed here while attending a conference at the Toronto Metro Convention Center. It’s not that close to the convention center but a conference shuttle was provided so it was a good choice. The hotel itself has typical Westin amenities. I was upgraded to a junior suite with a harbor view which was very nice. The front desk staff (Julie) was friendly and I received a warm welcome upon arrival. It was really a nice start to my trip.
The hotel restaurant was not all that great, but room service was better than the restaurant. There are many 5 star, wonderful restaurants in the Theater and Entertainment districts close by (5-7 min cab or 20-25 min walk). There are some limited good options a few blocks from the hotel. This area seems to be an up and coming area. The subway and bus transportation (Union Station) are about a 7 min walk from the hotel.
May 28, 2012
Rated 2 out of 5 by bumotu Sleepless in TO
I've stayed at this hotel before and had a great experience. Last year, at about the same rate, we had a great view and the room was comfortable and quiet. This time it was a big disappointment. All day, all night, we could hear the clanking sounds from the elevator. If this wasn't bad enough, the sounds from the loud drunken partiers next door came throught like the walls were made cardboard. Will think twice before staying here again.
February 5, 2012
Rated 4 out of 5 by Buffalo21 Disappointed in Westin Hotel
I contacted the hotel on 8/12/2014 and requested adjoining rooms. I was told that this was confirmed for my arrival of 8/15 (for 3 days). Upon checking in on 8/15 at around 4:30PM I was informed that no adjoining rooms were available. Then I was informed that the room I was being given was the nicer of the 2 rooms. Upon seeing my traveling companions' room, I realized that they had the corner suite, larger room, coffee area, etc. Hotel should of notified us in one of their several emails about the TREMENDOUS construction being done around the hotel area. Not one person working at the hotel could provide directions on how to access the QEW (due to construction). Maps should of been provided or at least provided in email. I lived in Toronto for 5 years so I was able to navigate the city, but it was quite the issue. Would not stay again at this hotel anytime soon or recommend it at this point in time nor, unfortunately, would the 5 friends I brought up to Toronto to show them what a great city this is!!!
August 18, 2014
Rated 5 out of 5 by mammouth great hotel
great location, great pool, great tennis, the concierge gave us very good informations,
August 20, 2014
Rated 3 out of 5 by SoreBack09 A Promising Hotel but...
I checked into the hotel with my wife and daughter as part of a little Canadian tour to celebrate our Anniversary.
The staff member at the front desk was helpful in arranging for somewhat of an upgrade in room and arranging something as a surprise for my wife after we came back from dinner.
While the room and its partial Harbor view was good and somewhat of what I was hoping for checking into a Westin located on the Harbor, the biggest disappointment was the "Heavenly Bed". It turned out to be pretty lumpy and over-used giving us both a back-ache that persisted as we drove out the next day to our next stop in Ottawa.
This hotel seems to have most things going for it - great location, a generally helpful staff and decent amenities. I do not know if we got the short straw on "upgrade" rooms, but a good bed is a pretty basic expectation from a chain like the Westin
December 2, 2013
Rated 4 out of 5 by MrsDudley As always, a great stay!
My check in experience was very very quick and friendly. The only issue I had this time was that my room was non smoking but because I was in 1027 by the elevators I continually smelled cigarettes in my room. One day I hope they will included wifi
August 18, 2014
Rated 5 out of 5 by Daver409 Westin Harbour Castle - May 2013
Warmly greeted by the valets as we pulled into the driveway, recognized from previous stays, and equally well-treated as soon as arrived in the check-in line, by Jeniffer, as in past visits. She is warm, gracious, and efficient, and makes an immediate impact. A follow-up call from Jeniffer 15 minutes after arriving in the room was also appreciated, as was her recommendations on local sites and shopping.
May 6, 2013
Rated 5 out of 5 by Ponsuke Another pleasant stay at Westin
I am very satisfied with hospitality, great facility and cleanliness of the hotel. But I have two suggestions for improvement. First, it was a pity that the wind was not clean - I would have had even better harbour view, Second, room service needs to be quicker, as it took almost an hour for a bottle of wine and some slicesof cheese to be delivered. I called twice as a reminder but it didn't help.
June 16, 2013
Rated 2 out of 5 by SLB23 Not what I expected in a Westin facility
I was quite disappointed with the overall quality of this facility. The room was small (compared to similar priced facilities in the downtown area) and not very comfortable. Chair at work desk too short and not appropriate for a work desk. The bathroom had a moldy, mildewy smell from the shower curtain that should have been washed. The bathroom was not very clean. Just overall not Westin quality.
August 30, 2013
Rated 5 out of 5 by Susan2014 Family responsiveness
I had family arriving mid week for our annual dinner. One son and daughter in law arrived with their 2 sons. The hotel staff offered a different room to accommodate. The other son and daughter in law arrived with a new baby. Again, staff offered to provide a crib. In each case, these were unsolicited requests. Excellent service!
August 15, 2014
Rated 5 out of 5 by Winisue Truly exceptional
Had a truy exceptional stay at the Westin Harbour Castle. The staff were very attentive and welcoming, the room spotless and comfortable, the pool delightful and refreshing.
We had a beautiful lakeview room with a magnificent vista. The beds are wonderfully comfortable.
My only regret was that we were only able to stay one night. Next time it will be for two nights - at the very minimum.
May 27, 2013
Rated 5 out of 5 by Richard2781 Comfort, convenience & luxury
Sited in excellent location for access to the harbor and transportation, this hotel has comprehensive amenities, beautiful esthetics and luxurious comfort.
August 18, 2014
Rated 5 out of 5 by Nipper Amazing
This hotel has always been one of my wife’s and I favorite hotels in Toronto. So when I asked her what she wanted to do for her birthday she said spend a night at the Westin Harbor Castle. And this trip was no exception it was an amazing stay. From the very moment you check in with staff that makes you feel appreciated and valued, and whatever you need is not a problem and any request is immediately taken care of.
The location is close to downtown and if you get a room with a Lake view they are absolutely stunning views, and you would never believe a busy Metropolitan town is just blocks away, with a view that looks like it should be at a resort. They had upgraded us to a corner King Suite, which when we walked in never wanted to leave the room, it was so nice.
The service and the Hotel itself from rooms to lounges keeps us coming back time and time again and definitely on the top of our list for Toronto
April 8, 2013
Rated 2 out of 5 by Mathilda3 This hotel needs updates
I was disappointed with the room qualities. I was initially in a room on the 6th floor in the South Tower where the room was very run down and had an adjoining door to the next room. Where one could hear everything going on in the next room to a screaming child. I was then moved to the north tower to the 17th floor room #1736 where a window could not be opened the room quality was better, yet not a 4 or 5 star raiting.
August 11, 2014
Rated 5 out of 5 by shmfan Fantastic Staff and Great Room
Even though the hotel was hosting a major event the night I stayed, because I was an SPG member (not even Gold), they let me jump the line completely. Everyone was so accommodating and nice. The Starbucks girls were fantastic and truly entertaining at 7 am when I was sick. I've stayed at many competing hotels with Westin and this is definitely my first choice for my next stay.
February 27, 2013