Rated 5 out of 5 by Traveller2020 It is a great hotel
Perfect location, able to see harbour, ferry - wonderful
October 8, 2012
Rated 5 out of 5 by Jackie1962 I liked it very much its facilities and the personal hospitality
Excellent attention, great location, excellent service
June 14, 2013
Rated 4 out of 5 by Buc416main Stayed at the Harbor Suites Penthouse
Penthouse was fantastic! Should have a balcony though.
August 1, 2012
Rated 3 out of 5 by Emma12 Recent stay
Make sure staff is aware of programs that you offer.
June 23, 2013
Rated 2 out of 5 by Leader1 Staff were not helpful
Staff were rude and was not told about construction.
May 6, 2013
Rated 5 out of 5 by Craigr Nice
Nice and clean and a very helpful staff. Clean rooms
April 14, 2012
Rated 3 out of 5 by Dorothy Close to location
No one could explain the extra fees for the room
June 11, 2013
Rated 5 out of 5 by Easy over all experiance
staff was very polite and professional
April 6, 2013
Rated 5 out of 5 by Manny63 Great Location
I had a room with a spectacular view of the lake
April 22, 2013
Rated 5 out of 5 by 1oceanly great location
room order food prices are a bit too high
October 8, 2012
Rated 1 out of 5 by Elaine Visit
The pool was warm and clean. The staff friendly.
February 25, 2013
Rated 5 out of 5 by Spotty58 Hotel
August 4, 2013
Rated 5 out of 5 by PeterA Amazing hospitality
From valet to check-in was absolutely amazing.
April 1, 2013
Rated 5 out of 5 by slippers53 great location and ambience
always a treat and a great place to stay!!
October 10, 2012
Rated 5 out of 5 Excellent
Good services. The beds were excellent
September 1, 2013
Rated 3 out of 5 by JM61 needs improvement
Just not up to what I expect from Westin
May 16, 2013
Rated 3 out of 5 by skittles27 Wonderful view
Hotel is dated but has a wonderful view
June 17, 2013
Rated 4 out of 5 by Nassiri Nice & Comfortable
great location good service clean hotel
April 18, 2012
Rated 3 out of 5 by Mikey27 Cleanliness
Hallways and room carpets were dirty
August 22, 2013
Rated 3 out of 5 by ElanaRS Just average
Nothing exceptional about this hotel
December 19, 2012
Rated 5 out of 5 by Jimy Theater Weekend
Excellent stay, staff very helpful
September 29, 2012
Rated 3 out of 5 by Winterk Just average
Not the hotel that it once was.
March 23, 2013
Rated 3 out of 5 by visitor Comfortable
My stay was very comfortable.
January 26, 2013
Rated 4 out of 5 by DEXW00D My home hotel.
Home away from home. BEST
May 30, 2013
Rated 4 out of 5 by DiNicola Exceptional Customer Service
Last July 2012 I was at Westin Harbour Castle Toronto and it was a great experience and a very pleasant staying. But I’m writing this review because I want to recognize Front Desk and Housekeeping staff personnel who made the difference. First, I want to thanks the Front Desk. I had to leave without any notice, one day before as it was booked, and Front Desk Assistant Director immediately accommodate my request, providing all help necessary and with no impact to myself. Secondly, I want to thanks the Director of Housekeeping. Once I left the Hotel, I discover there was an issue with some shirts I sent to the hotel laundry service while there. Once contacted, the Housekeeping Director immediately resolved this issue without any questioning, and in a kind and caring manner. I wanted to share this experience as a real testimonial of “Westin emotional connection with guests”. I really have to say that Front Desk Assistant Director and Housekeeping Director turned a difficult moment and an issue into a positive experience, and an exceptional customer service. At the end, at least for me, it is not just a matter of good money spent, but much more a matter of behavior, kindness and sincere attitude and willing to deliver a great experience to your customers. And this is exactly what they did. Thank you!
October 7, 2012
Rated 2 out of 5 by Patty67 poor service
I arrived at 3:15pm for the 3pm check-in for my SPG reservation with my 6 yr old on a PD day. I was told my room wasn't clean and ready yet, but that the front desk called housekeeping to request a rush cleaning so we could check in. It was 2+ hours of trying to manage my disappointed daughter in the LOBBY -who just wanted to go swimming ! At 5:30pm when my reserved room still hadn't been cleaned- no matter how many times the front desk called to request it be cleaned. I had to demand at least a temporary room so we could get ready for the show/tickets we had planned our trip aroiund. We made it to the show but the promised swimming on her PD day at the hotel didn't. I was then assured that our luggage would be moved to our reserved room while we were at the show. But NO I had to wait with a tired child in the lobby again- while the current shift tryed to figure out if my room was ready and where my luggage was then wait for luggage to be delivered so I could put my child to bed. The front desk offered to reduce my rate and pay for the taxi to our show, but that doesn't make up for the disappointing service and ruined plans for a 6 year old. During my 2 + hours in the lobby waiting to check in, I requested to talk to a Manger 3 times but was told they were too busy. Very poor service to any customer and I'm SPG GOLD !
June 14, 2012
Rated 1 out of 5 by Cacks Terrible all round.
My wife, 4 children and I stayed for 5 days at the Harbour Castle for a confrence. We were extremely disappointed with the customer service of the hotel, ammenities offered, and the overall money grab that this hotel pulled. The very first thing we noticed was that internet was not offered, rather it was an extra fee each day, it was supposedly free in the lobby but it never seemed to be working properly when I tried. And it was not offered in the main confrence/meeting hall either.The business office was full of computers that you could rent per minute....brutal.) During our confrence banquet the wait staff were rude to our table, and splashed salad dressing all over my wife and several others seated, then didn't apologize or acknowledge what had happened. The room TV was broken for our entire stay. They had a kids play room that was always locked and several staff had no idea about it or where to find it, and when we did find it, our room keys wouldn't open it. Lastly, when checking out I was accosted in my room by a hotel employee who first rudely told me to wait as he used the room phone, then demanded to know what had happened in the room, when I told him that my wife and 4 children under age 7 had stayed in the room he didn't believe me. I was appalled. To sum up, an overpriced, money grabbing hotel! A terrible experience.
March 12, 2013
Rated 5 out of 5 by Travellin2 We wished we could have stayed longer
Very elegant hotel! Room was clean. Beds were pillow top style. Lots of pillows on each bed. There was a nice little ledge by window that my daughter sat on and enjoyed the view we ended up getting. We enjoyed our stay very much. I would recommend this hotel highly. The negative side was just a communication problem. I asked for a view of the CN tower on booking and again on check in but I did not receive that nor was I told I would not receive that view. (maybe you can not see it from the rooms - okay but I was still not told anything) I did receive a nice view of the city - completely opposite side to the tower tho. I was disappointed to learn this when I got to my room. If people "fight for harbour view" rooms, I was hopeful my request would be easily met then - communication on hotel's part was poor on this issue. We went to the restaurant, enjoyed the CN tower view on our way to our table and then headed back to our room after we ate. We still enjoyed our stay. Wish we had more time to enjoy the pool or listen to the piano player (beautiful!!).
There is also a bag check service which was worth its weight in gold. We were back packing because we did not book a car, and were allowed to check our bags for the day. This was great as we walked all over the city and picked our bags up in the afternoon when our site seeing was done for the day.
October 16, 2012
Rated 2 out of 5 by Mamarick This hotel was unsatisfactory
The room was clean and comfortable but the staff at the hotel were abrupt and unfriendly. The parking lot was full so they told me I had to park 1 block away then they realized I was a preferred guest and then they parked my vehicle. The parking was $40.00 per day. - too expensive. I was quoted 179.00 plus birth year 1957 for a rate for room. They won't accept the birth date of the person I was travelling with, only mine, 1961. Not a big deal $4.00 difference but not what I was quoted. The room rate was $179.00 when I got my bill it was $209.00. I spoke to the front desk and they changed it no problem. When checking in the girl spoke so fast we had to ask her to repeat what she was saying three times. I'm still not sure what she was offering. Something about a $5.00 credit or no fresh towels.?There was a refrigerator in the room but it didn't work. The front desk told us to put ice in a bucket and put it in the fridge. There was no microwave. When we asked for one it was $35.00 per night. I stayed in this hotel 4 years ago and the staff was very pleasant. This time it was not the case. I realize the hotel was busy as the staff told us there was a dance competition but regardless that's no excuse. You can be busy but you can be pleasant. The reservation staff was wonderful, very helpful and accommodating. I received confirmations by email, etc.
March 4, 2012
Rated 4 out of 5 by Andrew1 Nice Hotel with a Few Drawbacks
Great Location and Decor. Surprising a hotel of this nature offered no free wi fi access and even the internet access in the room was $8 for 15 mins! Even when I went down to the Business Center to try the internet it too was $8 for 15 minutes! The breakfast buffet was very nice except the fact that the seating for this was actually in the main lobby area and not in the Restaurant area? Perhaps the Restaurant was closed for some reason, but the seating in the Lobby area was more for socializing and not eating a meal, especially with a young child. Breakfast was included in our Hotel Package but yet it was charged to our bill, no problem as front desk removed the charge but i am glad I reviewed the bill as I normally just do express check out. Also, I did not receive any upgrade with my Starwood Membership Rewards Card nor we were offered an additional discount with our CAA Card even though I asked the front desk and later found out from another guest that they got upgraded and received a discount by presenting there CAA card. The pool deck was quite wet and dirty in some areas as many people were wearing outside shoes in the pool area. I know it was Family day weekend so it was busy to say the least. The pool staff was extremely friendly and pleasant, can't remember her name but she worked on Saturday Feb 18th in the evening when we visited the pool area.
February 22, 2012