Rated 5 out of 5 by Charlie First Class Hotel, Professional Friendly Staff
Recently attended a conference at your hotel with 800 other nurses. We also had the pleasure of staying in your hotel. Staff was excellent, professional in every way, from check in to concierge, to catering, to housekeeping. Really appreciated the extra effort the staff went to with directing our group to guide us to our destinations. Would not hesitate to stay again!!
June 10, 2013
Rated 2 out of 5 by Alex57 overpriced
I understand that during PDAC hotels over charge their clients. The prices at the restaurants (lobby and breakfast) was a just too much. Also, I was very disappointed that my bed linen were not changed during my whole stay. I can understand about the "environment care" but they should be change at least once every two days or so... so my overall impression was poor.
March 11, 2012
Rated 2 out of 5 by Steven52 Not up to the Westin Standard.
Being a lifetime gold, Platinum member, I have stayed over 450 nights at starwood hotels. Unfortunately, there are no benefits at this hotel. No welcome letter, no bottle of water, no upgrade. After a long drive, I just wanted to sit and enjoy room service, but here again it was lacking. It was expensive, you will get a nice butter holder, and butter knife, but no bread to be seen. Paying $95 for a steak, desert, and drink, one would expect a bread roll or something with the meal. I will probably visit again, as the location is good, but this hotel is no better than a mid-grade starwood hotel. Very sad, as I always look forward to staying at Westin Branded hotels throughout the world.The desk in the room had deep scratches, there was heavy dust on the cables under the desk, just not up to the Westin standard. I would suggest changing the name to a more applicable brand, or improving the overall experience to bring it up to the Westin Standard.
May 14, 2013
Rated 1 out of 5 by Robert856 not a happy camper
well,, it took 40 min to check in at 11.20 pm at night because front desk computer system could not find my pre-paid booking.....then valet guy told me i could not pay for parking on the room bill....so i had to go in and get front dest to tell him to give my $ back and they put it on the bill. in the morning... in my rush to leave... they told me my room was not paid for and that i had to settle my account. i was late for my meeting as a result of this. i was offered a Murphy bed room....btw.. don't look between the wall and the Murphy bed ...this is an area about 1.5 ft wide that is very unclean. bathroom floor was not clean. pillows were horrific and there was no bathrobe. If i looked hard to the left i could see the water through the dirty window. i have stayed at this property in the past and have been happy with my experience. it has been at least a year since then as i have been staying mid-town for location.... what has happened to this place???
September 12, 2013
Rated 5 out of 5 by RoadWarrior99 Service that surprises
Consistent great service with upgrades more often than not.
New loyalty recognition program for SPG program members - Guest Ambassador of the day. Upgraded to the Prime MIinisters Suite - quite spectacular all around.
This is a great property that has always provided service beyond what frequent travellers come to expect as the norm.
April 12, 2013
Rated 1 out of 5 by Crowfoot Customer Service?
One gathers that if one books through a third party that the Westin Harbour Castle 'dials down' the service provided as retribution for having forced them to take a reduced room rate,...a rate provided by them willingly; they don't have to offer rooms in that manner.
On check in, guests are offered the option of 'Green Choice' for which one is offered a $5 voucher to be used for guest services for each night that one opts for the service. The inference is that towels and linens will only be changed 'on request'. What they don't tell you on check in, is that this election opts one out of any housekeeping service whatsoever; no fresh towels, no changed linen, no bed making, no coffee replacement, no vanity wiping, no toilet cleaning, no soap/shampoo/toilet roll replacement, no waste basket emptying,...basically no housekeeping service at all. One wonders if this saves Westin 5 dollars?
Most hotels in North America now blare out advertising for 'free internet'. Not the WHC; if one wants free internet, one goes to the lobby and then goes through a bewildering barrage of prompts and box checking to wind up, hopefully, with free internet. All calculated to discourage the guest from selecting 'free' internet and ensuring extra revenue for WHC.
Many business travellers, myself included, take full advantage of bellman baggage services and the resultant gratuity offering on the basis that the cost is recoverable in expense reporting. Vacation travellers, travelling on their own 'dime', like to have the option of wheeling the baggage trolley with their bags on their own and thus, save cash costs for more fun. At the WHC, the bell captain, [Samuel/Vernon], will not allow a guest to take a trolley from the lobby and the guest must request a trolley be brought to his room and then face the withering looks of a 'P-Oed' bellman with the accompanying intimidation. On reporting this to the desk, the guest is reminded that, "Sir, we do not force guests to offer gratuities to bellmen." But what WHC does do, is pay minimum wage to bellmen and subtly manoeuvre guests so that their wages are topped up in cash gratuities, a practice which weakens the income tax stream as cash 'grats' are not fully disclosed.
Guests should have the option to choose baggage services and resultant gratuities or manage their luggage on their own with hotel provided luggage carts. The customer is ultimately 'the boss'.
Of a minor nature is children running in the hotel corridors and loud, ongoing conversations in the corridors at 3:00 am un-supervised by hotel security.
When I asked for a manager on the morning of check out to discuss these issues, I was given Mr. Bin Sadoon's business card, [Director of Front Office]; then was told he was not in and then was dealt with, after a lengthy wait, by a junior guest services supervisor, Geoffrey Brown, who was not appropriately dressed for front line interaction with guests. WHC management apparently does not work on Sundays.
Overall, Westin Harbour Castle is not a 'customer focused' hotel but an opportunistic downtown Toronto hotel which maximizes all potential revenue streams. I will never stay at this hotel again!
Why would I?
March 21, 2014
Rated 5 out of 5 by DEVA Fantastic Hotel
Excellent hotel from when you pull up to check out. The front desk was very courteous. MIMI at the Mezzin restaurant for Bfast was exceptional in service. DID NOT LIKE TOULA RESTAURANT. Took 2 hours to eat and we didn't make it to a show, unbelievable. But everything else made up for it. Next time Ill just get room service.
September 16, 2013
Rated 4 out of 5 by DON43 Overall, a good stay
Overall, this was a good stay. We were up-graded to a corner room on check-in. Great view from the 30th floor of the South Tower. Although, on check-in, we had declined the "green program", we had a $5 voucher put under our door after the first night. On asking about this, I was informed that we had been registered for the green program. I then had to request that the room be cleaned and serviced. I find this amazing after I had already told them how I could not understand why anyone who paid $200+ for a room would forgo service for $5. Also, on the first morning, there was no newspaper delivered to the door. On calling, I was told they had discontinued this service but placed copies on the floor near the elevators. There were no papers there so they had one brought up. Same thing happened on second morning. We used the Lobby bar for a light dinner on the second night and the regular restaurant for breakfast on the day of our departure. Food and service was good. However, I never cease to be surprised that the breakfast restaurant has no windows or natural light, given the hotel's excellent lakefront location. Check-out was friendly and efficient and our car was quickly retrieved from valet parking. At the moment, the hotel is difficult to access, either by car or by foot, because of the extensive road works in the area. The general roadside appearance of the hotel needs some care and attention: gardens and steps up to lobby area.
May 27, 2014
Rated 5 out of 5 by Steve0814 Highly respectful and accommodating personnel
From the extremely courteous host checking me in who treated me like royalty to the father like figure who waived me a taxi, every aspect of my stay was a warm and friendly experience
May 24, 2014
Rated 5 out of 5 by Fishrock Beautiful location!
What a wonderful place to stay when in Toronto. The view over the harbour, beautiful walks along the lake and general location relative to fine restaurants and attractionw make it a perfect toronto destination.
May 23, 2014
Rated 5 out of 5 by Plywood This hotel was wonderful
The hotel service was amazing. Friendly, courteous, patient and informative staff. Upon arrival we were greeted and directed to the main lobby and offered valet service. This was wonderful. The rooms were spacious and immaculate. Our stay was enjoyed and we will definitely return when visiting Toronto. Thank you.
October 31, 2012
Rated 5 out of 5 A mini fridge?
Overall we were very pleased. My partner stays here regularly when she attends conferences in TO and I stayed with her this time. We will do so again.
One thing we found puzzling in our room (#1234) was something which appeared to be a mini fridge, but which was not cold or even running.
June 24, 2013
Rated 5 out of 5 by MomsDayConcert2014 Excellent stay
Everything was top notch from the moment we pulled into the parking garage. Staff was attentive and courteous.
Check in was great and we even managed to get a room with a lake view.
Room was clean, spacious and quiet.
My only complaint if I were to have one is having to pay for in room wifi. Wifi was complimentary in the lobby so was fine just not as convenient.
Overall, we are extremely pleased we chose the Westin Harbour Castle and will definitely return.
May 13, 2014
Rated 4 out of 5 by joseph416 My favorite hotel in Toronto
I have been staying at the Westin Harbour Castle on many occasions in the past 2 years. Overall, the staff are excellent and will go out of their way to assist you. Friendly, professional and courteous. I would highly recommend this property if you plan to visit Toronto
April 8, 2012
Rated 5 out of 5 by Apaulo It doesn't get much better
What a great location, wonderful comfort, excellent friendly helpful staff and terrific value. In particular, one of the reception staff went out of her way to deal with a small parking issue we had, and the Operations Manager took care of it promptly and efficiently.
August 23, 2012
Rated 5 out of 5 by DianneD This is my favourite hotel.
The hotel is absolutely gorgeous! Hotel is spotless both inside & outside of the rooms. Every employee is couteous & helpful-consistantly. The location is drop-dead gorgeous! Right on the waterfront with beautiful gardens & walkways! I love coming there.
August 20, 2012
Rated 5 out of 5 by IG2BTL In a Pinch
Made a hasty reservation because of an earlier than expected arrival due to Hurricane Sandy. Quickly checked into my room and was able to rest after rushing around to get out of New York. The room was attractive, and quiet, just what I needed at the time
November 6, 2012
Rated 5 out of 5 by WEREX The best hotel in Toronto
Perfect location, easy to get from airport, central train station and just 3 minutes from financial district.
Unforgettable view into the lake from rooms xx19-xx26.
Exceptional service and very comfort rooms.
Upgrades: every time for Golds and Plats.
August 22, 2012
Rated 5 out of 5 by Vickster079 Great Experience!
Its been a while since we last stayed at whe Westin Harbour Castle, as usual it was a wonderful experience. Great room with a lakeview priced right for a one night stay downtown. The lobby bar was a fun hangout! Staff was fun and attentive.
April 8, 2013
Rated 5 out of 5 by Caroleve Perfect at every point
I had an outstanding stay with the Westin!. I was pleased with the rooms, location and everyone was curtious. I also love the the eco-friendly options the hotel has. Definately a step above other hotels. I'm definately signing up for SPG.
June 17, 2013
Rated 5 out of 5 by debra62 Great hotel!
This hotel was easy to locate and within walking distances of venues visited. The hotel was clean and the staff provided excellent service. The family package was wonderful and very reasonable considering we have a family of 6.
June 17, 2013
Rated 2 out of 5 by Zac85 Never Again!
Room size was average for the $300 I had to pay! In addition to the extra $40 for parking. No WiFi i or breakfast included after i was told it would be when I made reservation! The only thing decent about the room was the view.
February 6, 2013
Rated 4 out of 5 by James21 The facilities are dated
The fan for the air conditioning was so loud that it woke me up every time it kicked on during the night. The bathroom was worn on the counter and around the tub. It's time for a remodel. This is not up to Westin standards
May 20, 2013
Rated 5 out of 5 by Ava68 Hotel Rooms are so comfortable
Love the rooms, they're very comfortable and luxious in a simple way. Great furniture and heavenly bed! Love the views of the lake and city. Staff are extrememly friendly and accommodating. Rooms are very clean.
March 9, 2012
Rated 3 out of 5 by cass3 This hotel was great but
Parking was outrageous! ($184.00 - discount rate for the room) plus $45.00 for valet parking - no thanks. The hotel was beautiful...room was super clean and bed was very comfortable. Just very expensive.
August 26, 2013
Rated 5 out of 5 by kirk sports equipment wasn't maintained
The sports equipment was lacking. Squash racquets were beat up, glasses scratched and the basketball wasn't inflated. I would have thought with Mar. break the equipment would have been refreshed.
March 14, 2012
Rated 5 out of 5 by Jay329 Excellent stay!
Great hotel, excellent staff! This hotel is close to absolutely everything....and the price for the stay was very reasonable for downtown Toronto. I definitely will be staying again!!
March 24, 2012
Rated 5 out of 5 by lap58 Royal Treatment
Our annual conference was just held there & we had nothing but 5 star treatment from all your staff. The bedrooms were lovely and what a view! Thank you for such a memorable stay!
August 12, 2013
Rated 5 out of 5 by Buc416main Excellent Stay
We had a long 3 night weekend in one of the penthouses over looking the lake, just fabulous! Would stay there again. I want to thank the Manager for this. Thank you very very much.
August 23, 2012
Rated 3 out of 5 by travelalways Filthy Facilities
The common areas in this hotel are disgusting - take a look in the elevators. They are dirty and during one of my recent stays someone had spat in one and it was there for 2 days.
September 4, 2012