Rated 4 out of 5 by Sniderbd Good hotel
Good hotel in a good location.
August 14, 2016
Rated 5 out of 5 by Lizzie19 Weekend in Toronto
We stayed 2 nights at the Harbour Castle Hotel in Toronto and had a great time! My kids love swimming and I especially loved that there were life jackets and puddle jumpers available to be used! The staff was very friendly and accommodating!
August 9, 2016
Rated 2 out of 5 by Ndouglas Very disappointed
I have stayed at this hotel several times in the last 10 years. It is NOT a 4 star hotel anymore.
In desperate need of a serious face lift. Absolutely not the premier hotel it used to be.
Spend some $ Westin. This place is hurting your brand.
I would highly recommend choosing the downtown Westin if you are looking for a premium hotel. Your guests or wife will not be impressed here.
August 1, 2016
Rated 4 out of 5 by TexasLady23 Beautiful Views
The views were beautiful. We reserved a room with a balcony & view of the water. The rooms was nice, the beds were very comfortable. The balcony was run down, broken & loose tiles, the views of the harbor made up for the lack luster of the balcony it's self. Location is within walking distance of great deal of attractions, shopping & restaurants.
August 1, 2016
Rated 5 out of 5 by ConcertGoer ANOTHER AWESEOME STAY AT THE WESTIN HARBOUR CASTLE
We were in town to attend the Guns & Roses concert and the hotel was full as in addition to the concert the Toronto Indy Car race was also taking place. As always at the Westin Harbour Castle we were treated superbly. The staff were professional and courteous and we were checked-in very quickly (other hotels would do well to learn the importance of this). As is often the case when staying at the Harbour Castle we received a room upgrade which was, as always, greatly appreciated. One never tires of the view overlooking Lake Ontario. Our room was spacious and comfortable and we cannot say enough about the coolness of the sheets and the role they played in ensuring a good nights sleep even in hot/humid weather. We felt tremendously welcome upon our arrival and sad when we had to leave our favourite hotel.
July 18, 2016
Rated 5 out of 5 by Bi1389 Best hotel in toronto
Adetia front desk manager was asome
July 11, 2016
Rated 3 out of 5 by blue09 tired
I find the rooms are getting tired and the carpets in hallways are not tidy
the restaurant staff were awesome.
June 30, 2016
Rated 3 out of 5 by Rome6975 Disappointed in Overall Stay
I opted for harbor front room and the view was marvelous. But, the room was lackluster. The tile in the bathroom was cracked in several places, the handrail in the tub was broken, the water would barely stay hot in the shower. Wallpaper was coming off in several spots in the room. The mini fridge was broken and we were told multiple times it would be replaced but it never was (we were there a week).
One female concierge was just shy of rude and was very unhelpful. She literally waved us off, rolled her eyes, and told us she didn't do that we needed to talk to someone else. And, this was after we had to wait for 15 minutes for her to help someone else. We didn't have time to wait for a manager who was helping check in a flight crew. One male concierge, on the other hand, was exceptionally helpful and the valets and bellstaff were outstanding.
I was very disappointed at having to pay for internet. I wasn't told when checking in. Even the cheapest hotels have free wifi for guests. Overall, beautiful views and good location to downtown. But, I would not stay in this hotel again. It is not worth the price and the service was mediocre at best.
May 28, 2016