Rated 3 out of 5 by PCfromBoston Green Choice Mishap
Not quite sure if I did select the Green Choice option when I made the reservation, but upon check in, I was asked and confirmed with the staff that I Do Not want to go with the Green Choice. I did not receive any room cleaning the next day, when I arrived back to my room around 9pm, and called the operator to complaint the lack of room cleaning, and told them not to put me for the green choice, and have someone come and clean the room tomorrow. Then the next day, once again when I arrived back to the room around 8PM, the room is not cleaned at all. I called the operator to demand to have someone to come up a clean the room right away. This is not what I would expect from Westin. I am not quite sure what the Green Choice is, even someone prefer to go with it to save the environment, I would expect that there should be some basic cleaning service and restocking on the soap and coffee during my 3 days stay. I am also disappoint that even I had confirmed two times that I do not want the green choice, I still received no service.
April 30, 2015
Rated 5 out of 5 by MrBG Surprise
Had a great experience with check in. I asked if I could have a water view. I was told there was an extra fee for that and I expressed my disappointment that I really couldn't justify the extra cost. After we had finished all the check in information the clerk handed me my key. He mentioned that there was a surprise in my room for me. I got to my room, opened the door and was surprised by the beautiful view of the lake! Awesome! I went back to thank the desk clerk later in the day to thank him but could not find him.
April 30, 2015
Rated 4 out of 5 by samthecat Charging for internet? Really?
I am surprised that any hotel charges for room internet access. That a high end hotel like Westin does so is even more surprising.
April 29, 2015
Rated 5 out of 5 by Scotty13 Great view from our room.
We had a blast staying in Toronto for the Raptors game. Big thanks to Mike Wise our parking valet. He's an ultimate professional and part of a great team there.
April 26, 2015
Rated 4 out of 5 by mattiesplace Girls weekend away
Great location parked car in valet parking and walked every where
April 26, 2015
Rated 1 out of 5 by jay78 This is the worst Westin I have ever stayed at
Do not stay here. The staff don't care. The food is horrible the building is old and run down. The tiles in the elevator are even missing. The valet demands a tip after you $45 for parking and they take 15 min to get your car in the middle of the day.
The give you nothing for being a platinum member.
You would be better off asking the guy with the hot dog cart out front to sleep under his tarp...at least you would get a warm meal for breakfast
April 16, 2015
Rated 4 out of 5 by Court1925 Would stay again
Really enjoyed my stay. It was only one night but the place was beautiful. They offered a free room upgrade, free internet and I enjoyed valet parking!
My only complaint is the food. We stayed on a Sunday with late checkin and they said breakfast went later on Sunday's. We came down to find breakfast done at 1130am. How is that later?
All around fantastic service and a beautiful place to stay.
April 8, 2015
Rated 4 out of 5 by MadMart execellent hotel terrible restaurant
Hotel has great location, Chartroom lounge and rooms second to none. Mizzen restaurant has a terrible buffet breakfast. For a bill of $62 for two it is sub-par. Food cold and buffet 1/2 empty mid service. Eggs arrived after 35 min, and order was wrong. Staff over worked and running to catch up. NOT a Westin quality of service
April 4, 2015