The Westin Harbour Castle, Toronto

  • 1 Harbour Square
  • Toronto,
  • Ontario
  • M5J 1A6
  • Kanada
  • Landkarte

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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.9 out of 5 by 988 reviewers.
Rated 2 out of 5 by Wedding party Hotel was full of teenagers running the halls all night. Why book to them? Room was not made up until very late in the day. I specifically refused the extra points because I wanted it made up as we prepared for the wedding. All of our other guests complained about this lack of good housekeeping. June 29, 2015
Rated 2 out of 5 by Disappointing! There were a few things that we were very disappointing while being at Westin Harbour. I booked 2 rooms, weeks and weeks in advanced. When I called to find out about parking, it was not mentioned that I had to pay for it. We had to wait for over an hour to get one of our rooms and nobody seemed to be able to help us out when we asked. The small fridges in the rooms didn't work. The TV and reception in both rooms didn't work. For a room which I am paying such a price for, I would have expected a much better experience! Because of the location of the hotel and the location of the event, it was the logical choice but the chances of me and my family returning, a very slim! June 14, 2015
Rated 5 out of 5 by Best hotel, amazing staff!!! This has to be my favourite hotel to go to in Toronto, I actually haven't been to any other hotel ever since I discovered the Westin harbor castle. This hotel is beautiful and inviting, it has a way of making you not want to leave!! The customer service is outstanding, my favorite employee got to be Gerardo. He has the best attitude, always a smile on his face! He calls me by my name and greets me whenever I walk in, it just makes me feel so special! He also calls my room soon after check in to make sure everything is to my satisfaction. Thanks Gerardo for making my stays so enjoyable!! I will see u very soon!! June 12, 2015
Rated 5 out of 5 by thank you After last years experience which wasn't good to this years which was excellent I say thank you. I was given a gift certificate from the hotel for our stay this time. Our room was beautiful and our stay was great. Wish we could have enjoyed it more. Thank you to your staff for making sure this time our stay was one to remember. I definitely will come to stay again June 10, 2015
Rated 5 out of 5 by Great hotel that treats Platinum's right Cannot say enough good things about this hotel especially in the last year. Last two times the front desk have gone out of their way to upgrade to a suite (when possible). Rooms are always spotless and staff are top notch. On top of this, have noticed a significant customer service improvement in the past 1-2 years which will keep me coming back and recommending to friends travelling to Toronto. Keep it up Harbour Castle June 10, 2015
Rated 3 out of 5 by Average hotel with poor SPG recognition The hotel has a good location. It is near, as the name suggest, the harbour where ferries depart to the nearby islands. The hotel itself is rather old especially the elevators but overall the inside room looks fine. The breakfast for overseas Platinum members can be rather tricky. The staff attending incoming guests to restaurant for the breakfast does not inform guests that there are differences in the meals available for Platinum guests (which are not allowed to get the hot meals, otherwise it is chargeable) and for the rest of the guests. Maybe this custom is common in SPG hotels in North America although my experience so far this is the only place with this confusing practice. SPG recognition is also not upto expectation. Upgrade request to suite using Suite Night award got rejected due to the hotel was at that time serving conference guests. While I have been a conference guest before to a hotel (and got upgraded), to say that conference guests are more upgradable than your frequent visitor (Platinum members) with special request (Suite Night award) is rather difficult to accept. June 7, 2015
Rated 3 out of 5 by Disappointing Stay The most disappointed I have ever been in a Starwood brand hotel. We trust the brand and booked a birthday weekend away but it has not been a great stay based on our first night and we are inclined to check out early. Interesting that the guest services agent did not even inquire as to why we might leave early - as a customer service agent I would expect more concern. While the service for the most part was acceptable, it was not at the level we have become familiar with as Westin clients. The room is in desperate need of a refresh including ripped carpet and makeup stains on the bedsheets. Toddler cot was not included as requested. Kids club was impossible to find without 2 calls to Service Express. And they were out of the kids welcome bags anyways, although still included as a item on the website. Lots of little things all adding up to the most disappointing stay. June 7, 2015
Rated 4 out of 5 by Great Hotel but Toula could use new management Our stay was wonderful from the time we gave our car to the valet. We were able to leave our luggage in the hotel before we checked in so we could venture out for the day. After returning, we were able to check in a little early and our luggage was brought up quickly. We have a beautiful view of the harbor from our room. It was roomy from most hotels in Toronto. Seems like it was updated recently. Our bed was comfortable. One of the best nights sleep in a hotel in a long time. The noise level was very low. Hardly heard a thing. Only problem was the service in Toula restaurant - they were way understaffed but food was excellent. There was a small wedding of about 20 people that came in about the time we placed out dessert order and it took over and hour for our dessert - the first problem was the dessert we order wasn't available but the manager never came over to tell us until 25 minutes passed and then it took another 35 minutes for us to receive it. Our waiter was excellent but was pulled in a million directions by the manager to service the wedding party. And there was no compensation for us except for one free dessert. Bad customer service on his part. May 26, 2015
  • 2015-07-01T13:31:12.987-05:00
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