Rated 4 out of 5 by BoSox Superior Professionalism
I had never been to Toronto before so I knew very little about the city, the hotel, or much of anything else about the area. I was greeted at the front desk by Elizabeth who was an amazing source of information about the hotel, the city, and what to do while visiting. Her desire to make my stay enjoyable contributed to a very succesful series of meetings and a nice stay.
April 9, 2014
Rated 4 out of 5 by PeggyKV Best Granola Ever
The house-made granola at the Westin Harbour Castle is superb. This may seem a minor point, but I find that breakfast is the hardest meal to "do healthy" when traveling because most of the offerings are loaded with high-glycemic carbs &/or saturated fats. But, this granola seemed to be low in added fat and sugar, and I didn't tire of eating it morning after morning. Thank you, Toronto!
October 29, 2011
Rated 4 out of 5 by Jomile44 HarbourView Delight
The hotel is well located in the Harbour area of downtown. While there was significant contsruction ongoing, the end result of a transportation connection will make this location ideal. The Harbour view rooms offer a specaturlar view. Some of the rooms could be updated and tended to be dark. Staff were exceptional.
June 7, 2014
Rated 5 out of 5 by RevBob1962 Front desk welcome was outstanding
From check-in to check-out we were treated as welcome guests in a comfortable home. The room was ready early and was clean and neat. Questions were answered promptly and staff could not have been more accommodating, even to enrolling us in the SPQ program. The breakfast seemed slightly overpriced, but the selections and variety were good.
May 22, 2014
Rated 5 out of 5 by janski Wonderful, restful, weekend
We were looking for a nice weekend getaway. We chose the Harbour Castle Westin for its close proximity to the Air Canada Centre and the new Ripley's Aquarium. The room we had was a lakeview, king room. It was a beautiful view and a nicely decorated room. The bed was incredible. Not only was the mattress and pillows comfortable, but the linens were luxurious. It was a wonderful time.
December 17, 2013
Rated 5 out of 5 by idksdfs asfd
excellent stay and location
July 25, 2014
Rated 3 out of 5 by Emma93 Great location
This hotel has a great location to all major Toronto attractions and convenient valet parking.
The room unfortunately was not up to par. It had considerable dust and opened shampoo bottles in the bathroom.
The noise levels in the room next door were also unacceptable.
I would have hoped to have been on a Starwood preferred guest floor but unfortunately that did not happen this time.
February 23, 2012
Rated 3 out of 5 by Nancy9876 Servers
I wanted to let you know that I did not appreciate the server staff in the bar area that waited on us. Each time I ordered something i was told the server was leaving and had to pay the bill immediatly. This was not true as the server would be there for hours! This was very embarrassing in front of my customer. i have been to your facility many times and have never encountered this.
January 11, 2013
Rated 4 out of 5 by Contessa Excellent customer service.
I got in late and I really appreciate that check-in was very fast. I l was able to order breakfast before I went to bed and it was delivered right on time.
The event I came for was catered for beautifully and though there were hundreds of guests, I never felt crushed, the hotel staff were very helpful and they always had a smile on their faces. I will definitely be back next year.
November 12, 2013
Rated 5 out of 5 by JG24KV Great March Break stayover
My Family and I were very impressed with the professionalism of the Westin Harbour Castle. The valet was great, the bellboy service was wonderful and the room was excellent with a great view of the lake. We felt like we were pampered without the expensive cost. We will definitely stay here again the next time we stay in Toronto overnight. Highly recommend this hotel!!!!!!!!!!!!!
March 19, 2012
Rated 4 out of 5 by Fraser Room with a view
We stayed in The Westin Harbour, Toronto for one night and we were pleased with the check-in staff who gave us two lovely rooms overlooking the harbour. We mentioned that it was our sons 18th birthday and when we returned to his room, the hotel had sent up some gorg chocolates and complimentary water with a birthday card!!!! How thoughtful is that?? Thank you for a lovely stay
July 21, 2013
Rated 1 out of 5 by SCG1982 Apalling stay
I have just returned home from a stay in your hotel and I wanted to make sure this was brought to someone's attention. I have stayed in the Westin Harbour Castle on numerous occasions, always very satisfied with the service and ammenties which is why this stay has been so mystifying.
I was in Toronto from Thursday night staying in room 1711 with 2 colleagues for the annual Can Fit Pro conference. Because of the active nature of this conference and the fact that we were all sharing we decided to opt out of your Eco program as we did in fact want to have our room cleaned and fresh towels each day.
Friday when we returned to our room at 8pm the room had not been cleaned and everything was as we had left it. I called and a cleaner was sent, we had to leave our room so she could take care of the room which was somewhat inconvenient but we were prepared to overlook what we thought was an oversight.
Saturday night we returned to our room at 5pm and found the same thing, no beds made, no clean towels, no garbage emptied. We placed a call at this time and went out again, having been assured that the room was about to be cleaned.
At 8pm on Saturday one of our party returned and found the same thing, beds un-made, no fresh towels. Again we placed a call and were assured this was about to be taken care of.
At 12.30am I returned to a room with, shockingly, unmade beds, no fresh towels and garbages overflowing. I called, frustrated and asked to at least receive some fresh towels which thankfully were delivered.
Sunday we had a change in our reservation, I was to move to another room and one of my colleagues who was just arriving in Toronto was to take my place. This was inconvenient but I had no problem moving. I was assured my new room would be ready by 6pm. At 6.45pm I still had no room and left my bags to go to our event. Before I left the front desk I requested that the room I was vacating be cleaned so that my colleague would have a clean, fresh bed. I was assured by 2 different desk agents that this would definitely happen. I also discussed my frustration at the last few nights but they seemed unwilling to do anything. They just kept questioning if I had signed up for your Eco option. I was very clear this was not the case.
Upon my return at 10.30pm I was informed that I still could not check in because my room was not ready. I asked if my previous room (1711) had been cleaned- I was assured it had been cleaned and fresh sheets put on for my recently arrived colleague.
After about 15 minutes I was told that my room was ready. I was given a key to room 1432. Upon arriving in this room, which was, I had been assured, freshly cleaned I find that the bed that I was to sleep in had in fact not been changed and still had makeup on the sheets and pillows. At this point, beyond frustrated, exhausted and past caring I decided to leave without discussing this. I had been unsucessful in getting any of our issues resolved while I was here.
I then checked this morning with my colleagues in room 1711 to see how their stay was and I was informed that they had spent the night in an un-clean, unmade room with dirty sheets. This was after 3 separate conversations with your front desk staff as I have detailed above.
I have never, in all my life had as poor an experience as this. I realize mistakes happen but this is a serious break-down in procedure, service and expectations.
I have emailed your experiences team and have not had even the courtsey of a reply so I am reluctantly posting this as I am uncomfortable "airing my dirty laundry" in public, even though dirty laundry seemed to be the theme of our recent stay!!
August 18, 2014
Rated 5 out of 5 by MKSanDiego Lovely, quiet room
All I could ask for when staying in town for business for a few days: A quiet, well-appointed room. The only thing that could be improved would be to have better coverage of the windows by the curtains.
July 5, 2014
Rated 3 out of 5 by Molly It was okay
I thought the lobby was much nicer then the rooms. The rooms were okay, but not what I was expecting for an expensive 4 star rated hotel. I was kind of disappointed when we opened the room door. As well, please look at the baseboards under the bedside table, ++ dust down there, which hasn't been wiped in some time. Nothing really bad about the hotel, just another hotel room.
March 16, 2013
Rated 5 out of 5 by nicmac Great view of the lake and airport
The service was friendly and quick to assist us with our needs. Loved the room. We really enjoyed the view of the lake and watching the planes land at the island airport. The bed and linens provided a very comfortable sleep. We will likely purchase the entire bed/linens kit when we're ready to replace our own bed. One downfall, the fridge didn't seem to be running properly.
November 12, 2013
Rated 5 out of 5 by CPTMORGAN Restaurant
A party of about 7 of us went back to the hotel for lunch only to find the Mizzen not open. The sign to the left of the restaurant entrance showed no change in the hours of operation and there was no other signage advising that the restaurant was not open for business, whether it was a temporary or permanent change, etc.
May 26, 2014
Rated 2 out of 5 by fandango Not a typical example of a Westin Hotel
Have stayed here before, never had a problem. This time the room was dirty, mold growing on the bulkhead (air conditioning duct?), baseboards were dirty, baseboard heater in the bathroom had a deep layer of dirt/dust on it - the kind you can write a message in. Dent in the wall where the closet door handle had hit, huge stains in the hallway outside the door etc. Not happy.
June 17, 2013
Rated 2 out of 5 by Canucks604 Below expectations
I've enjoyed my stays at Westin and prefer to stay at a Westin when on business. However, this hotel was not up to par. The hot water in my room was intermittent, leaving me standing in a cold shower more than once. But what really got to me was the level of service in the lobby lounge, nothing short of disgraceful. Unless these issues are rectified I will not be returning.
February 17, 2013
Rated 3 out of 5 by kelly49 We sure expected a cleaner room
unfortunately we where disappointed with the cleanliness of this hotel. The carpets in the lobby where stained and dirty-beer cans sat in the front lobby for the 2 days we where there no one cleaned them up-the front doors at lobby entrance very dirty and also the room was not very clean especially the phone, bathroom, lamps and under the air conditioner was a lot of mold.
September 3, 2013
Rated 4 out of 5 by mvcboy Great location, Great staff
The staff were very friendly and helpful, and cared for SPG member's concerns. I got upgraded to a corner room without even asking for. Since it was my first visit, I was surprised about the parking fees(valet parking 45), the rep even took away 40 bucks from my meals charge just to make me feel better, that's great customer services I have ever seen!
April 18, 2014
Rated 5 out of 5 by Moose1 Outstanding service
From the time I drove up and the valet took my car until I left the next morning the staff where attentive and courteous and willing to help with even the most simplistic of questions. What does impress me is when the person checks you in comes to the front of their desk to hand you your key card. This in itself says to me "we are here to make sure you have a great stay".
October 28, 2012
Rated 2 out of 5 by Unimpressed2 Not worth the price
This hotel gets a lot of conference business, and as a result, has grown complacent. Check in couldn't have been more impersonal, the service in the lounge was beyond slow, and $6 for a cold cup of decaf coffee is an insult. They give you a $5 voucher if you don't want your room cleaned, but don't tell you it's not applicable on your day of departure. You can do better.
November 14, 2013
Rated 5 out of 5 by Pedroboy Wonderful hotel
As usual, we had an excellent stay at this hotel. Thrilled to get a room on the 27th floor overlooking the lake - what a view! Our corner room was tucked away and so quiet! Front desk staff were very friendly and service-oriented. Ideal location during the summer months because of easy access to Toronto Island ferry service and the promenades along Queens and York Cays.
June 14, 2012
Rated 3 out of 5 by Roofer1 great experience until we went for breakfast
We stayed one night at the hotel. The room was great. Everything was shaping up to be a great experience until we went for breakfast at the hotel restaurant. The food looked great. Went to take a bite of scrambled eggs and found a large black hair in them. To say the least this killed any desire to have breakfast. Told the server and he said no charge and we left.
February 23, 2014
Rated 4 out of 5 by Rennoc11 My Stay
Almost flawless from start to finish except for a couple of small but noticeable issues.
Front reception was very slow - I don't believe I have waited 10 minutes for checkin for a very long time.
The bathroom had a very unsightly bleed thru in the ceiling (assuming water damage from room above?
Anyway my rating is still very good but thought it worth mentioning...
January 15, 2014
Rated 4 out of 5 by ecopod Very Good (with one small hiccough)
Overall excellent, staff very friendly, knowledgeable and helpful. Lovely room with great view, no complaints at all. Due to vandalism the pool was closed which was not good given alternate pool was a bus ride away and very cold, worse was that to use the gym we had to go into main foyer to get back and forth, not good when looking sweaty (this is not the hotels fault)
February 21, 2013
Rated 4 out of 5 by TOTeacher Staycation
I live in Toronto but rarely make it to the waterfront. The view is wonderful and it was a treat to be able to just sit and gaze at the harbour.
July 11, 2014
Rated 4 out of 5 by TsukubaCanuck Amazing hotel but extras are over-priced.
My wife and I spent our 20th anniversary at the Westin as part of the Mirvish theatre package. It came with a standard room but we upgraded to a lake-view. The upgrade was only $50 and came with free buffet breakfast (regularly $27.95 each!) so this was a no-brainer. I called and explained that it was our 20th anniversary and asked if there was anything they could do to make it a little more special for us. When we arrived we found that they had upgraded us to a gorgeous deluxe suite with dining room, living room and bedroom. We'll never forget this! We tried out the fitness club in the morning and found it more than adequate and the buffet breakfast was delicious. The only downside of our experience was that little extras like parking ($45) and wi-fi ($15.95) seemed over-priced. Even the lobby computers were something like $7.95/half hour. But that aside, Westin made our anniversary celebration an unforgettable one!
August 23, 2013
Rated 4 out of 5 by chickie27 this hotel has great features
the view was fantastic, the hotel was clean, the people who worked at the hotel were fantastic how ever i felt this hotel was completely over priced... it could be that it was down town Toronto how ever that is how i felt.
June 28, 2014
Rated 2 out of 5 by Joe0074567 Not the Westin I know and love
Dirty underwear on the floor from previous guest, failed to clean room by 5 pm; managerial staff less than accomodating; bar staff rude; key cards inexplicably deactivated
July 7, 2014