Rated 3 out of 5 by Rome6975 Disappointed in Overall Stay
I opted for harbor front room and the view was marvelous. But, the room was lackluster. The tile in the bathroom was cracked in several places, the handrail in the tub was broken, the water would barely stay hot in the shower. Wallpaper was coming off in several spots in the room. The mini fridge was broken and we were told multiple times it would be replaced but it never was (we were there a week).
One female concierge was just shy of rude and was very unhelpful. She literally waved us off, rolled her eyes, and told us she didn't do that we needed to talk to someone else. And, this was after we had to wait for 15 minutes for her to help someone else. We didn't have time to wait for a manager who was helping check in a flight crew. One male concierge, on the other hand, was exceptionally helpful and the valets and bellstaff were outstanding.
I was very disappointed at having to pay for internet. I wasn't told when checking in. Even the cheapest hotels have free wifi for guests. Overall, beautiful views and good location to downtown. But, I would not stay in this hotel again. It is not worth the price and the service was mediocre at best.
May 28, 2016
Rated 5 out of 5 by Tamu Love staying here
Westin Harbor Castle is great. Huge shout outs to the staff at Mizzen; every single one of them, from the receptionists to the wait staff, are absolutely great. They always welcome me warmly, and treat me well every time. I honestly regret not being able to eat there every morning to see them. The front desk personnel are also so awesome; "Gerry" Gerardo once brought me a pair of room slippers while I was hanging out in the lounge when I wanted to take off my shoes. The doormen also always great me very kindly and well; Danny at the front always has a smile and always wants to say hello. Very personable individuals who treat you kind and generously. Even the intern, Jin, made me feel welcome. Simply a great place to be; so happy at the Westin.
May 20, 2016
Rated 4 out of 5 by TO2016 nice location but....
We were looking forward to staying here but when we arrived we were told that they gave away our specific reservation(partial lake view with king bed) which we booked months in advance.
All they could offer was a wheelchair accessible room( that had a lot of noise coming from above). They reduced the room rate a bit and said they would move us and our luggage to our 'proper' room the next day,but when we went to our new room our luggage wasn't there yet. Eventually things were worked out but it was an inconvenience that wasn't necessary if they had just held our reservation!! The Hotel also mentioned the other reason that happened was that they overbooked the hotel?! Not sure I would book here again because of that reason.
On a positive note our new room had a fabulous lake view which is what we booked in the first place.
May 12, 2016
Rated 4 out of 5 by Makn Dietary restrictions
I attended a conference , for which I provided my dietary needs in advance. Yet, at each break and meal I had to find a staff person, to ask them, what was in each dish before I could determine what was ok for me to eat. It became very tiring and eventually I went out and bought my own snacks, It was really very simple, no eggs, dairy or gluten,
May 9, 2016
Rated 4 out of 5 by mike1021 Very good service
Excellent service, good conference facilities.
May 8, 2016
Rated 3 out of 5 by aga300 Questionable Value for Money
The Overall location is OK, but the Service is not what I expect from a **** Hotel in a first world country.
May 7, 2016
Rated 4 out of 5 by athyra Hotel Great - Food Not so much
I have stayed at many hotels throughout the years and had an opportunity to stay at the Beautiful Westin Harbour Castle in downtown Toronto with My Family. The room and facilities were above par, the front desk people were exceptional and the Valets were great. as well as the location to many activities within walking distance was awesome.
We decided to have the buffet breakfast for our last day at the Mizzen and we were left more than disappointed. Usually when a restaurant wants to charge $85.00 for 2 Adults and 2 Kids you have expectations for some good food.
This was not the case.... First the Scrambled Eggs were runny and nasty and didn't taste at all what we were expecting. Second Sausages, looked so under cooked I prevented my kids from eating them, Third The Waffles that they had there must have been sitting a while because they were tougher than Hockey Pucks, after putting "fake" Quebec Maple Syrup they were somewhat edible. The "fresh" fruit was obviously not. The only good thing in the buffet - The Bacon and the Cereal which the kids ate. Am I ever glad I spent that kind of money so my kids could eat Fruit Loops.
To top this off the waiter staff in the dining room arguing over where customers are to sit....
What a shame
April 25, 2016
Rated 5 out of 5 by Rohan02 The Westin Harbour Castle team makes me feel at home
I travel often to Toronto and Westin Harbour Castle is my choice to stay during my visits. The staff is fantastic and makes me feel right at home during my stay. I get a welcome with my first name and that is amazing to experience as a guest - THANKS WESTIN TEAM!
The hotel is very conveniently located with great access to downtown business district and great running routes to relax and refresh.
April 21, 2016