Rated 5 out of 5 by SLC2015 Great Stay
Spent the last three days at this fantastic hotel. The food at the hotel was good, not great. However, the room was beautiful, clean, staff were very helpful. I would highly recommend a stay at this centrally located down town Toronto Hotel.
March 26, 2015
Rated 5 out of 5 by LS905 AMAZING Staff Especially Rechelle!!!
I had the most amazing time at the Westin Harbour Castle this past weekend. I went to celebrate and briefly mentioned to the front desk member, Rechelle, the reason, and she sent a wine and cheese platter with a card to my room. I was beyond words because she went above and beyond to make my stay EXTRA special. Based on our interaction I will definitely go back and recommend to this property to all my family and friends. She is professional and caring, a rare combination.
She is a highly valued member of the Westin Team!
March 23, 2015
Rated 5 out of 5 by Dragonator Great hotel-great location
My wife and I stayed for two nights and had a good time. The hotel has a really great location and the staff was very helpful.
Weather was miserable, very cold with lots of snow and with constant traffic, people would make that lobby wet and dirty in no time.The hotel staff kept cleaning/wiping hotel's lobby almost constantly to keep it very presentable and my wife and I give a lot of credit to the stuff and management. Thank You
Dragan and Mira Milanovic
March 6, 2015
Rated 1 out of 5 by MikeF2 Billing mistakes
This Hotel constantly adds extra charges to my bill. I then have to waste time calling the hotel and playing phone tag with their accounting department. This has happened 5 or 6 times!
I will try to avoid when possible.
February 17, 2015
Rated 5 out of 5 by BevM Fantastic Customer Service
I recently stayed at this hotel. I do not stay here often, because I dislike its location as compared to other hotels in this city. However, its customer service more than makes up for a few taxis. It will be my first choice hotel in Toronto from now on.
Check-in was a breeze. My room just needed final approval from housekeeping (I was early). When I got to the room, they had upgraded me to a large suite with a beautiful lake view. I did not even have to ask.
I ran out of toothpaste one morning. The housekeeper left me a lovely note and two small travel tubes. Again, i did not even have to ask.
The bellmen are very helpful and organized when it comes to getting taxis for people. Everyone is always smiling. I feel like a valued guest.
March 3, 2015
Rated 5 out of 5 by izmo701 Rochelle in concierge is incredible
I was staying at the Westin Harbour Castle for a quick one night business trip and forgot to bring my Iphone 5 charger with me. I asked Rochelle who works at the concierge desk if the hotel had one and she gave me her personal one to use for the night. I was blown away that she would trust me with her personal phone charger, and so extremely thankful. She is by far the best concierge I have ever spoken with at a hotel. That service will not go unnoticed, and I will recommend this this hotel to all of my colleagues because of it.
April 8, 2013
Rated 5 out of 5 by wildfirekunal One of the best Westin properties
I stayed here for two nights on a business trip. As a platinum guest, I was upgrades to their junior suite. The room was excellent - it was shaped like a quarter circle with windows around its circumference that were facing the water (sorry for being too technical :)) The view was awesome!
The hotel features an excellent pool and gym. Be sure to take advantage of this during your stay.
They ironed my suit in less than 45 minutes at no cost (tip well though!)
The concierge was nice enough to print me a couple of pages (vs. asking to me go to the business center)
Location is 20 minutes from the airport - there is a express shuttle that takes you to the airport for ~$27CAD one-way. Leaves from the hotel.
Buffet breakfast looked good. I however ordered from the menu.
Overall, great property - you don't need anything more than this Westin for your next trip to Toronto!
November 2, 2012
Rated 1 out of 5 by galafa Very upsetting experience.
I am female and travelling alone. At 5:30 in the morning, someone used a key to try to enter my room. He knocked on the door and when i rushed to the door (being asleep) they asked if i had asked for a wake up call. I was very scared. I called the concierge and was told that it was security and they must have gone to the wrong room. When I looked out the window in the door I did not see anyone. I returned to sleep and immediately received a call from the desk apologizing and offering me a free breakfast. Given that i did not sleep for the rest of the night i actually think that the hotel should have offered me a free night rather than just a free breakfast. This event is what every women travelling alone fears the most.
March 30, 2014