Rated 1 out of 5 by jay78 This is the worst Westin I have ever stayed at
Do not stay here. The staff don't care. The food is horrible the building is old and run down. The tiles in the elevator are even missing. The valet demands a tip after you $45 for parking and they take 15 min to get your car in the middle of the day.
The give you nothing for being a platinum member.
You would be better off asking the guy with the hot dog cart out front to sleep under his tarp...at least you would get a warm meal for breakfast
April 16, 2015
Rated 4 out of 5 by Court1925 Would stay again
Really enjoyed my stay. It was only one night but the place was beautiful. They offered a free room upgrade, free internet and I enjoyed valet parking!
My only complaint is the food. We stayed on a Sunday with late checkin and they said breakfast went later on Sunday's. We came down to find breakfast done at 1130am. How is that later?
All around fantastic service and a beautiful place to stay.
April 8, 2015
Rated 4 out of 5 by MadMart execellent hotel terrible restaurant
Hotel has great location, Chartroom lounge and rooms second to none. Mizzen restaurant has a terrible buffet breakfast. For a bill of $62 for two it is sub-par. Food cold and buffet 1/2 empty mid service. Eggs arrived after 35 min, and order was wrong. Staff over worked and running to catch up. NOT a Westin quality of service
April 4, 2015
Rated 4 out of 5 by Eileen69 Great Toronto Getaway.
Had been toToronto many times but never stayed at the Harbour Castle. What a present surprise. As soon as we stepped out of the car the bellhop made us really welcome and the desk clerk Rochelle patiently explained our options and provided us with a 32nd floor suite with an amazing view. She really made the check in experience so easy. Breakfast Brunch had a wide array of tasty options and snacks at the bar were really tasty. The Hotel location was perfect ,easy access to the Gardiner Expressway for the Cottage Life Show, right on Yonge Street for Once at the Ed Mirvish Theater and close proximity to the St. Lawrence Market and the delightful Distillery District. Thoroughly.enjoyable weekend.
April 1, 2015
Rated 3 out of 5 by Phoenix45 Conference Stay
I was really looking forward to my stay prior to a conference being held at the hotel. The bed was super comfy but I will agree the room did look a bit tired as far as wall treatments/décor. The concierge was wonderful with her recommendations for choices of places to go for dinner. The conference itself was incredible and what enhanced that experience was the staff. Breakfast and Lunch that was provided was exceptional, especially the butter nut squash ravioli and tiramisu. It was unfortunate that I was not staying a second night! We had to check our bags while attending the conference, but when it came time to retrieve them the older gentleman at the luggage desk (Paul I think) was so pleasant and happy it made even our departure a nice experience. I just would like to say thank you for every effort the staff at Westin Harbour Castle puts in as it is much appreciated from as simple as putting on a smile to being attentive to a guests needs.
March 31, 2015
Rated 5 out of 5 by jl19 Great Hotel Amazing Service
I had the pleasure of staying at this hotel from the 27th-29th with my girlfriend. From the moment we drove up to the hotel we were amazed the valet service was great and very helpful and friendly. The check in went smooth and the young lady at the front desk was very friendly and gave us a lot of information. The room was very clean with an amazing view from the 29th floor. I will definitely be staying at this hotel in near future as I don't think I can stay anywhere else in Toronto after the stay I had here. Thanks to the staff at the Westin Harbour Castle Toronto
March 31, 2015
Rated 5 out of 5 by Geno65 Wonderful hotel experience
Only complaint was the very slow and relatively unfriendly service in the lounge area in the lobby area.
March 30, 2015
Rated 5 out of 5 by SLC2015 Great Stay
Spent the last three days at this fantastic hotel. The food at the hotel was good, not great. However, the room was beautiful, clean, staff were very helpful. I would highly recommend a stay at this centrally located down town Toronto Hotel.
March 26, 2015