Rated 5 out of 5 by Donthaveone Great service
Staff incredible. Food very good. Accommodations great.
March 30, 2014
Rated 5 out of 5 A mini fridge?
Overall we were very pleased. My partner stays here regularly when she attends conferences in TO and I stayed with her this time. We will do so again.
One thing we found puzzling in our room (#1234) was something which appeared to be a mini fridge, but which was not cold or even running.
June 24, 2013
Rated 5 out of 5 by conferncehigh Dream Achievers team
Attending a lia sophia conference at the Westin the staff was most excellent with our needs.
July 13, 2014
Rated 4 out of 5 by joseph416 My favorite hotel in Toronto
I have been staying at the Westin Harbour Castle on many occasions in the past 2 years. Overall, the staff are excellent and will go out of their way to assist you. Friendly, professional and courteous. I would highly recommend this property if you plan to visit Toronto
April 8, 2012
Rated 5 out of 5 by Apaulo It doesn't get much better
What a great location, wonderful comfort, excellent friendly helpful staff and terrific value. In particular, one of the reception staff went out of her way to deal with a small parking issue we had, and the Operations Manager took care of it promptly and efficiently.
August 23, 2012
Rated 4 out of 5 by mahol Respite from the "Toronto Dig"
BEAUTIFUL WATERFRONT VIEWS- GREAT ACCESS TO Toronto Harbour and Toronto Island activities. Nice to be near greenery in the city- especially with all the construction going on. Easy walk to the CN Tower, Rogers Stadium and the Entertainment District.
July 10, 2014
Rated 5 out of 5 by DianneD This is my favourite hotel.
The hotel is absolutely gorgeous! Hotel is spotless both inside & outside of the rooms. Every employee is couteous & helpful-consistantly. The location is drop-dead gorgeous! Right on the waterfront with beautiful gardens & walkways! I love coming there.
August 20, 2012
Rated 5 out of 5 by IG2BTL In a Pinch
Made a hasty reservation because of an earlier than expected arrival due to Hurricane Sandy. Quickly checked into my room and was able to rest after rushing around to get out of New York. The room was attractive, and quiet, just what I needed at the time
November 6, 2012
Rated 5 out of 5 by WEREX The best hotel in Toronto
Perfect location, easy to get from airport, central train station and just 3 minutes from financial district.
Unforgettable view into the lake from rooms xx19-xx26.
Exceptional service and very comfort rooms.
Upgrades: every time for Golds and Plats.
August 22, 2012
Rated 5 out of 5 by Vickster079 Great Experience!
Its been a while since we last stayed at whe Westin Harbour Castle, as usual it was a wonderful experience. Great room with a lakeview priced right for a one night stay downtown. The lobby bar was a fun hangout! Staff was fun and attentive.
April 8, 2013
Rated 5 out of 5 by Caroleve Perfect at every point
I had an outstanding stay with the Westin!. I was pleased with the rooms, location and everyone was curtious. I also love the the eco-friendly options the hotel has. Definately a step above other hotels. I'm definately signing up for SPG.
June 17, 2013
Rated 3 out of 5 by Wayne23 Failure to Communicate
Room was spotless and so was bathroom. Could not see a dedicated line at check for Starwood elite. Hallway on 20th floor was very dirty. Room trays in hallway when we checked in at 3:30 p.m. and still there in the morning. Biggest complaint is with accessible parking. Sent two emails to hotel before arriving asking if accessible self-park options were available. No reply. When checking in the fellow at the entrance said no accessible parking was available. Period. So I guess the $45 valet parking is the only option. Really disappointing and a deal breaker. Cannot recommend this place for a conference on universal design that we're planning.
March 1, 2014
Rated 5 out of 5 by debra62 Great hotel!
This hotel was easy to locate and within walking distances of venues visited. The hotel was clean and the staff provided excellent service. The family package was wonderful and very reasonable considering we have a family of 6.
June 17, 2013
Rated 2 out of 5 by Zac85 Never Again!
Room size was average for the $300 I had to pay! In addition to the extra $40 for parking. No WiFi i or breakfast included after i was told it would be when I made reservation! The only thing decent about the room was the view.
February 6, 2013
Rated 4 out of 5 by James21 The facilities are dated
The fan for the air conditioning was so loud that it woke me up every time it kicked on during the night. The bathroom was worn on the counter and around the tub. It's time for a remodel. This is not up to Westin standards
May 20, 2013
Rated 2 out of 5 by roberts2014 staff are a hit or miss
some staff are excellent at there job but others really let the hotel down. The queues at the front desk are really unacceptable .
July 11, 2014
Rated 5 out of 5 by Ava68 Hotel Rooms are so comfortable
Love the rooms, they're very comfortable and luxious in a simple way. Great furniture and heavenly bed! Love the views of the lake and city. Staff are extrememly friendly and accommodating. Rooms are very clean.
March 9, 2012
Rated 4 out of 5 by TOTeacher Staycation
I live in Toronto but rarely make it to the waterfront. The view is wonderful and it was a treat to be able to just sit and gaze at the harbour.
July 11, 2014
Rated 3 out of 5 by cass3 This hotel was great but
Parking was outrageous! ($184.00 - discount rate for the room) plus $45.00 for valet parking - no thanks. The hotel was beautiful...room was super clean and bed was very comfortable. Just very expensive.
August 26, 2013
Rated 3 out of 5 by CykaUJ Good central location
Hotel is located in downtown Toronto, easy walking distance. Given it's proximity to the convention centre, I think it is more of a business/convention type facility than a tourist one.
Was given the room I booked, no Platinum upgrade or recognition.
I had a nice view out to the lake and watching the airplanes come in to the small airport.
Parking was a nightmare though, the valet service is as unhelpful as it gets, there was no one available to take the car or any staff to take the bag from the car boot. Every time I called down 20 minutes prior (as the ticket said to), the car was never ready.
It's a functional hotel, and of course the Westin bed is always a guarantee of a good sleep. I'd probably stay there again despite the valet problems.
June 20, 2014
Rated 5 out of 5 by kirk sports equipment wasn't maintained
The sports equipment was lacking. Squash racquets were beat up, glasses scratched and the basketball wasn't inflated. I would have thought with Mar. break the equipment would have been refreshed.
March 14, 2012
Rated 5 out of 5 by Jay329 Excellent stay!
Great hotel, excellent staff! This hotel is close to absolutely everything....and the price for the stay was very reasonable for downtown Toronto. I definitely will be staying again!!
March 24, 2012
Rated 4 out of 5 by Gail2106 Love the Westin!
The Westin is our go to hotel when in the city! Always very clean, amazing service, and feel safe! We love it!
July 11, 2014
Rated 5 out of 5 by lap58 Royal Treatment
Our annual conference was just held there & we had nothing but 5 star treatment from all your staff. The bedrooms were lovely and what a view! Thank you for such a memorable stay!
August 12, 2013
Rated 5 out of 5 by Buc416main Excellent Stay
We had a long 3 night weekend in one of the penthouses over looking the lake, just fabulous! Would stay there again. I want to thank the Manager for this. Thank you very very much.
August 23, 2012
Rated 3 out of 5 by travelalways Filthy Facilities
The common areas in this hotel are disgusting - take a look in the elevators. They are dirty and during one of my recent stays someone had spat in one and it was there for 2 days.
September 4, 2012
Rated 5 out of 5 by AmandaR31 Great Hotel
We stayed at this hotel over the weekend and really enjoyed it. The staff were friendly and very accommodating. It was very kid friendly. We would stay here again.
August 12, 2013
Rated 4 out of 5 by Mercibeaucoup2014 Our visit
Aircon either too hot or to cold and noisy could hear next door using the bathroom, felt that the buffet was a little over priced to other hotels that we had stayed in during the week for families staying not on business, however we enjoyed our brief stay and was glad to see a room set aside for kids which gave them space to play expanding these would make it much more appealing to visiting families. Helpful staff and in good order would return to this hotel.
June 29, 2014
Rated 4 out of 5 by allen1943 Great Comfort
The Westin Harbour Castle was a comfortable place to stay, with an interesting lounge/restaurant that was flexible and had good wine and food. The conference facilities were comfortable but their layout for a large conference was extremely confusing; I attend four conferences each year but I got lost three times at this one, trying to find particular facilities or my room. (Suggestion: have the particular tower name, like "north" or "south" be part of the name of each conference room's name.) The location is fabulous unless you have physical limitations on walking. It is a very good hotel.
June 2, 2014
Rated 5 out of 5 by Shannon3701 Consierge staff went above and beyond...thank you Rochelle
This was my first trip to Toronto alone without a car. With all recent construction street construction your conseige staff both days were very helpful.
June 4, 2013