The Westin Harbour Castle, Toronto

  • 1 Harbour Square
  • Toronto,
  • Ontario
  • M5J 1A6
  • Canadá
  • Mapa

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  • Para hospedajes de más de 90 días, llame al 866-539-3446.
  • Solamente puede reservar con 550 días de anticipación.
  • Vuelva a revisar las fechas.
1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 3.9 out of 5 by 1004 reviewers.
Rated 4 out of 5 by Great views, great stay The room had a great view of the lake and city. The hotel room and areas were clean. Staff was pleasant, although check-in staff did not explain all the details of the package I had purchased. Also there was no buffet breakfast at Mizzen restaurant, which we were looking forward to in the morning. Hostess was irritated by our questions. The service was slow and inattentive. The food was cold. Check-out staff was pleasant. Overall we had a good experience. December 30, 2012
Rated 4 out of 5 by Hot tub The hot tub was not working. Jets either didn't work at all or very lightly. Another family told us it was like that last year. Suggest having it fixed. Temperature in the hotel, pool area etc very cold. I know it is to save money but very uncomfortably cold. December 29, 2012
Rated 5 out of 5 by Love the rooms I booked this hotel for my cousin for 10 nights, and myself for 3 through X'mas week.. We had lake view rooms at the north tower.. Rooms are spacious and very functional but they should clean the phones. We called "express services" for robes, cups and tooth brush, and everything was provided for within minutes. We couldn't get internet services in our rooms, and at the lobby, 1 hour free. Be aware that the hotel charges $2 for a local call. We took taxi or freinds picked us up. But if you have to wait for public transport, in the winter, it can be very cold and long. In good weather, this hotel is ideal. Pool is small. Later I read there was shuttle services to Eaton Center. I would definitely make use of that next time . December 29, 2012
Rated 3 out of 5 by Below my expectations The service and friendliness of staff was unwelcoming. Especially, the front door staff. Housekeeping was poor. Made the beds but left the bathroom messy, dust on the counter, on the facial tissue box, refreshed towels for two people when we were four in the room. Decent enough stay, but value for the dollar was not there. First and last time I will stay there. December 29, 2012
Rated 5 out of 5 by Bed The most comfortable bed I have ever slept in. The room was very clean and fresh smelling. I didn't use any of the other facilities such as the fitness centre, pool, or spa. It was just an overnight stay, but I would recommend staying at the Westin Harbour Castle in Toronto. The staff I came in contact with were very friendly and professional. I didn't eat in-house, this time, I went out.. Maybe next time. December 21, 2012
Rated 2 out of 5 by Not up to Westin standards I normally stay at Westin Hotels and this one must have been one of the worst. This is really a 3 star hotel at best. I could go on and on but it would only make me more dissapointed. December 20, 2012
Rated 3 out of 5 by Just average Nothing exceptional about this hotel December 19, 2012
Rated 3 out of 5 Average The hotel is nice but the rooms are really nothing special and the first room I was placed in, in the North Tower was quite dingy and looked like it was in need of a real deep cleaning. The location is good for certain things but certainly not central. Overall, for a Starwood I'd say this average to below average. December 19, 2012
Rated 5 out of 5 by Lovely Weekend! We purchased a Theatre/Hotel/Dinner package to see War Horse. We were pleasantly surprised to see that our hotel would be the Westin Harbour Castle as we had never stayed at this particular location. Our welcome was friendly, the front staff very efficient and the premises extremely tidy and festive. Our room was very clean, comfortable and with a great view of Lake Ontario. We highly recommend this property and look forward to our next stay. December 19, 2012
Rated 5 out of 5 by The staff Went above and beyond. Very friendly, courteous and met all my inquiries with regard to the facility. December 18, 2012
Rated 1 out of 5 by Not up to standards! I was greatly disappointed with my recent westin experience at the Westin Harbour Castle, Toronto. In many ways it was not up to the standards I've come to expect from Westin. Let me start with the room: - A distinct and horrible mildew smell permeated the room. Most of which was coming from the bathroom area. In fact, the smell was so horrible in the bathroom I could barely spend any time in there without holding my breath. - Upon use, it was clear the drains in both sink and bath were severely clogged, backing up water. I imagine this was the cause of the horrible mildew smell. Clearly they never clean the drains out. - Hot water was non-existent and I took showers both days with lukewarm water. On occasion throughout showering and with no forewarning, the water would run completely cold for upwards of 1-2 minutes. - "Heavenly Shower" HA! Only one of the showerheads worked, the other was clogged. - The bathroom was maintained in a substandard fashion, as no bath supplies, other than soap, were placed there during my entire stay. The magnifying mirror was loose and rickety. The countertop water-spotted and dirty. - The room temperature could not be regulated and was constantly overly warm, no matter how much I turned down the temperature on the thermostat. - The heat/air system was extremely noisy. - The room was not overly clean, as there were spots on the ceiling and marks on the walls. - The Mizzen Restaurant in the hotel was mediocre. Food was average and fruits and vegetables were not fresh. - The Staff in the Mizzen restaurant was rude and not accomodating, in fact, the greeter was placing everyone clumped in tables next to each other in the back of the restaurant (its a large space). When she was asked by a guest if they could move closer to the front of the room, she was overheard to say "NO, those are reserved", yet during the entire time in the restaurant NO ONE ever sat in the area near the front or further deep into the restaurant. - The prices in the restaturant were OUTRAGEOUS for substandard food. $18 CAD for a bowl of "seasonal fruit" that had a few pieces of unripe melon, unripe pineapple and four sour strawberries is ridiculous. All I can say is DO NOT go to this hotel if you want the standard Westin service. December 10, 2012
Rated 5 out of 5 by Great Greeting Up at 4:30AM to catch a flight, meetings all day in cold Toronto and a client dinner at night. It was great to get a warm and friendly greeting! Aditya provided that but more importantly recognized I was a guest waiting and quickly appeared to check me in. He was courteous and efficient . He seemed to unders understood I just needed a room and we had a pleasant little chat and I was off. I travel a lot. I will be back to the Westin Castle my next trip. December 5, 2012
Rated 5 out of 5 by GREAT LOCATION This hotel is in a fantastic location with great staff,very friendly and helpfull. The only problem was with getting bell man to take down luggage, he said he would be right up but never showed up at all had to take all luggage down ourself very dissappointed when rest of stay was wonderfull. Shall return again with smiles like all the staff. Could use a bar service in pool area too also room service was fantastic too December 3, 2012
Rated 5 out of 5 by Love from Home I stayed for two nights at the harbour Castle. A Thurs night on my own for business and then again on Sat night with my wife. When I signed in on Thurs I mentioned I would be back on Sat night and that I was traveling from Halifax. Rachelle who checked me in said she had lived there and loved returning to visit. After checking in on Sat my wife and I took a stroll downtown, when we returned to our room we found a lovely note from Rachelle with two chilled "Keith's", "love from home" she said. Truly a personal touch. Thank you Rachelle December 3, 2012
Rated 1 out of 5 by disapointed The hallway had vomit for the entire stay. I told them but they did nothing. The pool room was a mess with dirty wet towels on every chair but 2. The hot tub was milky coloured. The Wi-Fi didn't work in the entire hotel so our children were upset, and that got us upset. Our tv remote didn't.work and neither did our cordless phone. DON'T STAY AT THIS HOTEL!!!!!!!! December 2, 2012
Rated 4 out of 5 by Note Problem with TV, several channels (10 to 12) no signal.........such as CNN November 29, 2012
Rated 3 out of 5 by Gold status means nothing to this property When I checked in, I did not get my room upgrade, however the front desk agent Juan told me they weren't sold out (I find this extremely odd as why I didn't receive my upgrade - I was there for a conference). As well, I didn't get any of my room preferences (e.g., high floor). I was on the 19th floor, not the Club floor or SPG preferred floor, nor use of the Club room. I felt like an average traveller. I could see other people being happy with the service, but when I stay at SPG properties, I always get an upgrade and room preferences. Extremely disapointed in the overall check in process. Not what I am used to with SPG, especially Westin's. November 28, 2012
Rated 5 out of 5 by Westin Harbour Castle, November 2012 Another excellent stay at the Westin HC, one of my favourite hotels in North America. It was Grey Cup weekend in Toronto, so the arrival process was not up to usual standards with the valet service etc., but everything else was as perfect as I have come to expect. Once we were inside, we were greeted by Jennifer while awaiting check-in, and everything was looked after. We had an excellent room - better than we had expected due to a late booking - which was a pleasant surprise. Already looking forward to our next visit. November 28, 2012
Rated 2 out of 5 by Guest service deficiency Facilities were comparable with other hotels in that market price. However I am very dissatisfied with having to pay excessive daily wifi rate to have internet service in my room. To leave the comfort, safety and privacy of my room and move to the public lobby is not acceptable. Non payinging guests can use it for free, and paying guests are required to go to the lobby for a service that is free in most coffee shops. Makes wifi devices without data plans useless. Not impressed. November 28, 2012
Rated 4 out of 5 by Great with one exception Great stay when I was there for a week of meetings except one rude staff member. Amazing how one bad employee can ruin the efforts of the rest. I had stepped outside for a breath of air between meetings and the door would not accept my card to allow re-entry. Having been trapped outside once already I place a piece of cardborad to prevent the door from latching while I was outside so I could get back in. A staff member came and scolded me for this "we are heaing the hotel not the outside" an when I tried to explain the malfunctioning card lock she closed the door and once again locked me out. November 26, 2012
Rated 3 out of 5 by great potential, but facilities look tiered hotel needs to be freshened up. rooms look tiered, meeting rooms looked dated November 24, 2012
Rated 3 out of 5 by OK The hotel needs some renovation. It does not have the WOW factor that many other Westin hotels have. November 23, 2012
Rated 4 out of 5 by Great Hotel stay It was a pity that my stay lasted only 4 days. very professional staff and hotel catered for our needs. November 20, 2012
Rated 4 out of 5 by Facilities Met My Expectations This is the first time we have stayed at the hotel since the renovations. On a whole we we pleased with the results. I have two (2) comments: 1) for a hotel that is promoting "Green", I was very disapointed in the fact that the hotel is using Plastic Glasses in the room. First because this is "Cheap" compared to other hotels that use glass glasses. and second because "plastic" is not easily renewable but must be disposed of in a dump or recycled 2) for a hotel of this quality, I was disapointed to learn that you charge for "WiFi" in the rooms. Other than that, we were very pleased with our stay. November 14, 2012
Rated 4 out of 5 by Love the Staff at Westin Harbour Castle Toronto As always, I take pleasure in recommending the staff at the Westin. from the moment i arrived until the time of departure, the staff are professional, friendly and extremely courteous November 13, 2012
Rated 3 out of 5 by Noisy Room, not getting the rest I needed Reception staff was very accommodating and friendly. Unfortunately I was assigned a room (22nd Floor) facing the elevators in the North Tower. I heard the elevators going up and down all night at least up till 2 in the morning, that's when I decided to take a sleeping pill. Lots of doors banging, people talking. On top of all these, the Cooling/Heating system made a lot of noise, not just the blowing noise but also a tick tick sound when it stopped blowing. Bed was comfortable but a duvet was kept between two flat sheets (not inside the duvet cover). Then whatever they put inside the duvet cover was lumpy, heavy, and very uncomfortable. I felt trapped underneath it, could not turn comfortably. I took it off on my second night which improved the situation slightly but felt a bit cold. I did not have a good sleep both nights. Since I was attending a business conference, I was extremely tired both days. Did not try the restaureant since breakfast and lunch were provided for in the conference. Did not try the spa or Exercise Room. Had dinner in the city with friends and went straight to bed. Will not stay in this hotel again. The hotel is also away from city core and restaurants. Needs 10 - 15 minutes walk uptown. November 12, 2012
Rated 4 out of 5 by Excellent Hotel Excellent Hotel. Rooms very comfortable and clean. Staff very pleasant----even though problems with check-in. Parking not convenient and too expensive. November 10, 2012
Rated 5 out of 5 by service was superior your strength is in your staff. The service from the staff handling the parking, the wait staff, the concierge staff was superb. The food was also excellent, Unfortunately we had a bad experience with our room location. The noise from the elevator, or something disrupttd our sleep numerous times. Because of this we are not anxious to return, November 10, 2012
Rated 4 out of 5 by Convenient Vist was good- sounds of toilet flushing all night was a bit annoying. Hotel could use some refurbishing as it is starting to show it's age. November 10, 2012
Rated 4 out of 5 by Westin Harbour Castle - November 2012 The overall impression that I had of the facility was positive. The location is great if you want to go for a run by the lake however it is a 15 minute walk to get to any of the action in DT Toronto. My room was tidy however it was in need of some general repairs (paint peeling from the ceiling in the bathroom and the light over the shower did not work which meant you had to prop the door open in order not to shower in the dark). The staff was friendly and accomodating however I left my IPOD in the room and it has been more than 48 hours and still have not received a call from lost and found after leaving 2 messages. November 7, 2012
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