Rated 2 out of 5 by Derek12 I know hostels with better service
The costumer service was horrible to say the least, problems at both check-in and check-out.
April 11, 2012
Rated 3 out of 5 by maleablemud Not what I expected
The cleanliness and polish of the hotel was less that I would expect from the Westin brand
February 16, 2013
Rated 5 out of 5 by jake Great
Room and view was par or below. Staff was exceptional ! The staff made this trip perfect !
March 1, 2013
Rated 4 out of 5 by mdm70 Great Location
The hotel is close to all shopping,entertainment venues, in the downtown area of Toronto.
July 12, 2013
Rated 4 out of 5 by PhillyGirl Westin Harbour Castle, Toronto
Enjoyed the stay, but parking and food was very expensive. Guest parking should be free.
April 4, 2012
Rated 4 out of 5 by madill01 close to everything
hotel good quality for the money, just do not eat at the revolving restaurant, terrible
July 31, 2012
Rated 4 out of 5 by RTignor Great Hotel
The hotel is nery nice with great staff. Other loud hotel guests kept me up until 4 AM.
February 10, 2013
Rated 4 out of 5 by Seokuee Clean and Cozy
The westin harbour castel at Toronto was clean and cozy. I really enjoyed at westin.
October 7, 2013
Rated 4 out of 5 by Sky83 Comfortable stay
Good enviroments to stay and sleep.
A little bit expensive to access internet service.
September 23, 2012
Rated 5 out of 5 by EricC Great location, friendly staff, good food
The hotel is centrally located and has a unique view on the lake.
Very Friendly staff.
October 26, 2012
Rated 4 out of 5 by ElaineW Always great at the Westin Harbourfront, Toronto
Friendly staff, great views, good food, amazing beds and atmosphere. Would recommend.
March 19, 2013
Rated 2 out of 5 by alphadawg hot room
The airconditioning was not working in my room. It was brutally hot and uncomfortable
March 23, 2013
Rated 3 out of 5 by burlington9738 Not a great family day weekend
broken pool, freezing cold kids activity room, first room smelled like an ashtray
February 19, 2013
Rated 5 out of 5 by ConcertGoer ABSOLUTELY OUTSTANDING
Our stay at the hotel was fantastic. Our room had an awesome view of the lake and Toronto Island which I confess is something that never ceases to impress us and I am sure will be equally impressive to others..
Our experience at Toula, the rooftop restaurants at the hotel, was superb. The manager, Baldo, took exceptional care of us and every facet of the dining experience was phenomenal. Watching the sun set over the lake while we feasted on mouth watering scallops and juicy steak (or veal in the case of my wife) is an experience we will not soon forget. The meal, washed down with some excellent champagne, was a great prelude to seeing Les Miserables.
We both thoroughly enjoyed our breakfast buffet at Mizzen (the hotel's restaurant beside the main lobby). The selection of fresh fruits and pastries was excellent and I particularly enjoyed the breakfast quesadillas. All of the staff at the hotel demonstrated the friendliness we always receive at the Westin.
The Westin Harbour Castle remains our favourite Toronto hotel and one we will continue to recommend highly to all of our friends and family. Once again I offer a big thank you to all of the hotel staff for making our stay in Toronto a memorable one.
October 14, 2013
Rated 5 out of 5 by SteveD Great Experience
Room and facilities are spectacular. We were blown away with our upgraded room.
May 21, 2013
Rated 5 out of 5 by tapatio exelent location
I really enyoy lunch buffet it was good the gym nice location as well the pool
October 31, 2012
Rated 3 out of 5 by Dan76 great potential, but facilities look tiered
hotel needs to be freshened up. rooms look tiered, meeting rooms looked dated
November 24, 2012
Rated 5 out of 5 by Bob36 All was good
Everything is always first rate at the WEstin Harbour Castle. Not complaints.
October 29, 2012
Rated 5 out of 5 by VinsonSE Very nice beds
Best sleep ever at a hotel and the bedding and pillows were so comfortable !
March 17, 2013
Rated 4 out of 5 by Gaz123 The hotel was great
Staff was excellant. Facilties were top shelf. the meal at Toula was superb!
February 7, 2012
Rated 4 out of 5 by bobusa Harbour Castle
Stay was fine, but cannot believe no free WIFI in rooms!. Get with it Canada
August 1, 2012
Rated 5 out of 5 by Bacchus The Best!
I could go on about how Great It Was forever. So Simple...The Best It Gets!
January 22, 2013
Rated 4 out of 5 by Igor Note
Problem with TV, several channels (10 to 12) no signal.........such as CNN
November 29, 2012
Rated 5 out of 5 by Bea1965 This hotel has perfect location
Great hotel with great stuff, restaurant with panoramic view over Toronto.
April 15, 2013
Rated 5 out of 5 by Rhonda A great hotel
A great location. Pleasant staff, great beds and rooms were a good size.
April 9, 2013
Rated 4 out of 5 by Rob4551 Good Location, nice rooms
I found my recent stay in Toronto very comfortable at the Westin, thanks
April 8, 2012
Rated 4 out of 5 by mjsc nice view and location
At a conference, this hotel made it easy to stay focused on my meetings.
September 19, 2012
Rated 4 out of 5 by indoirish Great personalised attention
the staff treat you as an individual customer, not as one of the many..
April 8, 2013
Rated 3 out of 5 by Emily22 Noisy Room, not getting the rest I needed
Reception staff was very accommodating and friendly. Unfortunately I was assigned a room (22nd Floor) facing the elevators in the North Tower. I heard the elevators going up and down all night at least up till 2 in the morning, that's when I decided to take a sleeping pill. Lots of doors banging, people talking. On top of all these, the Cooling/Heating system made a lot of noise, not just the blowing noise but also a tick tick sound when it stopped blowing. Bed was comfortable but a duvet was kept between two flat sheets (not inside the duvet cover). Then whatever they put inside the duvet cover was lumpy, heavy, and very uncomfortable. I felt trapped underneath it, could not turn comfortably. I took it off on my second night which improved the situation slightly but felt a bit cold. I did not have a good sleep both nights. Since I was attending a business conference, I was extremely tired both days. Did not try the restaureant since breakfast and lunch were provided for in the conference. Did not try the spa or Exercise Room. Had dinner in the city with friends and went straight to bed. Will not stay in this hotel again. The hotel is also away from city core and restaurants. Needs 10 - 15 minutes walk uptown.
November 12, 2012
Rated 4 out of 5 by Karabfred Beautiful rooms
Wonderful hotel with a beautiful view, clean rooms and friendly staff.
March 14, 2012