Rated 3 out of 5 by What Extra Charges
This is my tenth stay at this particular Westin - I stay because of location only.
I was charged for internet after the front desk said it was free because of my company's relationship with the Westin (this has been the case the 9 other times I've stayed at this Westin). I leave quickly after my meetings and have my bills emailed to me for convenience and I want to be able to trust this is correct - this is incredibly frustrating.
March 21, 2012
Rated 3 out of 5 by deb789 Disappointed this time
We have stayed at this hotel numerous times and we were very disappointed this time. We specifically indicated we wanted maid service and none came despite a check at 1700 to see if the maid had come by. At 2200 that night still no service. The heavenly bed has lost the "heavenly" aspect and the room smelled like it had been smoked in recently. We like the location of this hotel and the rooms have always been great until this trip.
May 30, 2012
Rated 4 out of 5 by Molly Great room, but the frequency of cleaning it is not clear
I stayed at this hotel for 5 nights. The hotel is great, has big and nice rooms, as well as bathrooms. My room had a lake view, so this was really great. The pool was very satisfying: I am a swimmer, and like to practice my sport also when I am abroad, so I appreciate when the pool is bigger and swim-friendly. The only problem is that I accepted to participate to the "green" program (basically, the staff would clean the room every 3 days, and for the other days, I would get a 5$ coupon). During my stay, however, the room was NEVER cleaned, and I only received 3x5$ coupons (15$ total, instead of 25$).
I was at the hotel for a conference: the staff at the refreshments was not very friendly, would take away food and drinks that were not finished without asking. Organization of food and drinks location was not the best. Moreover, drinks were quite expensive.
April 26, 2013
Rated 3 out of 5 by Arsenio Hardcopy of receipt
It is a shame that the hotel will not provide a hardcopy of the receipt when the customer demands it, forcing the customer to wait in line for 20 minutes in the line + 15 min at the counter to get the bill (35 min in total).
I understand that the hotel does not want to provide the hardcopy by defect, but I do not understand why it cannot be provided if the customer requests it, since it will be printed out anyway at the counter.
August 27, 2012
Rated 2 out of 5 by NOTSPG01 NOT GOOD
UPON ARRIVAL AT THE CHECK-IN COUNTER, THE FIRST QUESTION ASKED WAS IF I WAS AN SPG MEMEBER. I REPLIED "NO" .THAT IS WHERE THE CONVERSATION ENDED AND I FELT AS IF I NEEDED TO HAVE REPLIED "YES" IN ORDER TO GET ANY ADDITIONAL CONVERSATION FROM THE CHECK IN EMPLOYEE. WHEN I POSITIONED A FEW QUESTIONS TO HIM, HIS REPLY WAS SHORT AND ABRUPT. I ACTUALLY FOUND MYSELF APLOGIZING TO HIM AND STATED "I AM SORRY, SHOULD I BE AN SPG MEMBER?"
February 27, 2013
Rated 3 out of 5 by NormSenior Not the Westin I remember
It's hard to rate this hotel a Cat 4, more like a 3. Has always been my favourite until now. Just because they charge 11.00$ for a beer and 25.00$ for breakfast , doesn't make it a 4 star. My room was hot and the AC wasn't working properly. There was a layer of dust over everything. The remote was sticky as was the phone and there were long hairs in the tub. They need to watch these things because they can really put people off.
June 6, 2012
Rated 2 out of 5 by DGBMetso Housekeeping Improvement Required
The service from staff was excellent. I arrived late evening and stayed in Roon 10-34, North Tower. I was very disappointed with the room as both beds with white bedspreads were stained and looked very unappealing. I am surprised that these were not taken out of service because even if clean, did not reflect the cleanliness one would expect for the rate of the room. In addition, numerous scratches and smudges on lamps and desk.
October 19, 2013
Rated 5 out of 5 by parkgirls Great service
We enjoyed it so much last year that we reserved a terrace room again this year,overlooking the lake.At the check in,Taylor noticed the room we were assigned did not have a direct lake view and researched to find us a nicer view and one that was ready for us to check in.He sent us up and the view was not great and he then changed us to a better view room,unfortunately,the lock on the terrace was was broken.Taylor came up from the front desk himself to show us another room on the same floor with a great room and it was ready immediately.Also,I requested a lighter bed covering since the down comforters are much too heavy for the summer,and Susanna,our housekeeper was very accommodating and the next day our bed was made without the heavy comforters but with a nice light blanket as requested.All in all it was another very enjoyable stay in Toronto at the Westin!
August 19, 2013
Rated 3 out of 5 by Bev2000 A beautiful hotel, but room was disappointing.
The duvet on the one bed was soiled. (We noticed it in the morning.) I also noticed something was spilled on the bedskirt of the bed I slept in. I also found a condom wrapper under my bed, when I dropped a pen I was using on a crossword.
The bedding must be clean, even the bedskirts. The room should be checked thoroughly for any garbage.
Other than that, the hotel is lovely. The meals at your restaurants were quite appealing.
April 18, 2012
Rated 5 out of 5 by Ayesha Great Stay!!!
Thank you SPG and Westin Harbour Castle! This was a very emotional and milestone birthday for me. This is the reason I chose to stay at the Westin Harbour Castle. I woke up on my 40th birthday in a great Heavenly Bed!!
The Westin suprised me by greeting me with a Happy Birthday and a free upgrade to a Junior Suite with a lake view. A very nice and appreciated gesture!! Thank you soo much!! A very restful and great experience.
February 2, 2013
Rated 4 out of 5 by chickie27 this hotel has great features
the view was fantastic, the hotel was clean, the people who worked at the hotel were fantastic how ever i felt this hotel was completely over priced... it could be that it was down town Toronto how ever that is how i felt.
June 28, 2014
Rated 3 out of 5 by April25 Decidedly OK
Hotel was OK. Obvious signs of age, and wear and tear. Sound proofing was terrible. Although I was around the corner and across the hall the noise of the elevator was constant. I was told I had a city view room - a bit of a stretch since I was looking out on the Redpath factory! Little by way of "extras" to recommend it other than conventient location to downtown. A significant charge for WiFi this day and age is ridiculous!
April 29, 2013
Rated 4 out of 5 by Pura My stay
Good hotel to stay in Toronto except for all the construction going on in the area.
July 10, 2014
Rated 5 out of 5 by Chloe08 Great hotel - perfect location
We stayed for one night with our young kids. Room was very clean and comfortable. Staff in the lobby/parking area were very helpful upon arrival. Can't beat the location for downtown attractions like centre island and Ripleys Aquarium.
June 25, 2014
Rated 3 out of 5 by Wendy A few areas needing improvement
Meeting rooms and causeway uncomfortably chilly and strong draft when doors open. Escalator to Frontenac room not working on 2 occasions-steep climb in high heels.
Dog bed offered at desk but not delivered.
Was told there was a functioning fridge in room-found only a cooler.
When I called re my dog I was not told on the phone that my dog could not be left in the room unattended-could not enjoy restaurants,pool ,spa etc.
January 28, 2013
Rated 4 out of 5 by Jomile44 HarbourView Delight
The hotel is well located in the Harbour area of downtown. While there was significant contsruction ongoing, the end result of a transportation connection will make this location ideal. The Harbour view rooms offer a specaturlar view. Some of the rooms could be updated and tended to be dark. Staff were exceptional.
June 7, 2014
Rated 2 out of 5 by KelsterMania Westin Harbor Castle
Unfortunately we were disappointed with our stay as this property is in serious need of upgrades and improvements. The sofas in the lobby/lounge area are very old and dirty and the rooms although functional show their age.
The cost of breakfast was also outrageous. $27 for a breakfast buffet that had an average assortment of selections is almost as much of an insult as the $6.50 for a bagel that costs less than $0.40.
February 27, 2013
Rated 5 out of 5 by Vytas63 Hotel for conferences
This hotel has great features organizing the conferences and meetings. The hotel is in the heard of Toronto.
July 7, 2014
Rated 5 out of 5 by SAMMI7 GREAT LOCATION
This hotel is in a fantastic location with great staff,very friendly and helpfull. The only problem was with getting bell man to take down luggage, he said he would be right up but never showed up at all had to take all luggage down ourself very dissappointed when rest of stay was wonderfull. Shall return again with smiles like all the staff. Could use a bar service in pool area too also room service was fantastic too
December 3, 2012
Rated 5 out of 5 by Val05 This hotel has very attentive and friendly staff
Every staff person I met, from the restaurant staff, to the registration staff, to the baggage assistants to the room cleaning staff were all very responsive and helpful.
I would mention that, not having an elevator from the South Tower that goes to the lower level is difficult if you are using roller bags, since there are no escalators either.
I think the internet service should be either free or more reasonable.
November 7, 2013
Rated 4 out of 5 by SRMR Nice room great view
Room was clean and comfortable spacious. View was incredible. Room service response was excellent.
July 7, 2014
Rated 3 out of 5 by AP76 SPG Recongnition
I've stayed at the Westin Harbor Castle, and as an SPG member, I would always be given rooms on the "SPG Floor". Upon checking in via SPG line, I was given a room on the 15th floor. I asked why I was given a floor on the SPG floor, I was told there wasn't such a thing as all of the room are the same. I said "I was here 1 month ago and was given a room on the 33rd floor where there is a SPG Floor plaque clearly on the wall of the floor. I than went to the 33rd floor and there was the plaque staring right at me. As an SPG member and being lied to is not acceptable. I had thoughts of going back to concierge and making an issue of it but choose not to bother because after being lied to it would have served no purpose to say anything and at that time of night being "bumped" up to a room that I should have been entitled to in the 1st place would be a waste of time and effort.
July 14, 2013
Rated 5 out of 5 by Maritimers Excellent Staff
As always we were greeted with a smile and Julie went the extra mile at reception. Thank you Julie. At the bar Kathy, Traci, Danny and Patrick are always making sure our stay is extra special. Thank you. And in the Mezzen our breakfast is always served with a smile and a great start to our day with Mimi or Violeta as servers. They all deserve a special THANK YOU.
See you all soon.
The Guys from Woodstock, NB
January 20, 2014
Rated 5 out of 5 by SarahO78 Excellent
My husband and I truly needed a getaway and this was definitely the place to do it. The staff were very courteous and helpful. They were efficient.
The room was clean and very comfortable. The location is excellent for anything downtown - the Roger's & ACC are so close for walking distance, and lots of restaurant & coffee shops close by.
Can't say enough about the Valet either. The buffet breakfast was awesome!
March 26, 2013
Rated 3 out of 5 by Teresa31 Westen Habour
It took a very long time to check in. The staff were very friendly & helpful. When I reserved my room on line, I requested not to be too high up & was roomed on the 32nd floor near the elevators, which I could hear all night,. The rooms were..just okay, not special. I had someone's old food in my fridge & my 5 yr old found someone's old dirty sock on the floor. Not up to my standards, especially for the price!!
April 26, 2013
Rated 5 out of 5 by Khandan Great hotel
I spent two nights at Westin and it was one of the best hotels I have ever seen. Clean room, nice lake view, great air conditioner, high quality shampoo and soap!
The only issue I had was the check out time that is at 12:00 noon. Usually hotels let their guests to have their lunch before they leave the hotel.
Anyway, I highly recomand it to anyone who needs a great hotel and price is not a concern for him/her.
March 9, 2013
Rated 4 out of 5 by desertflower conveniently located
The hotel is close to everything and it is all within working distance
July 7, 2014
Rated 5 out of 5 by RevBob1962 Front desk welcome was outstanding
From check-in to check-out we were treated as welcome guests in a comfortable home. The room was ready early and was clean and neat. Questions were answered promptly and staff could not have been more accommodating, even to enrolling us in the SPQ program. The breakfast seemed slightly overpriced, but the selections and variety were good.
May 22, 2014
Rated 2 out of 5 by Irishowl Bill and Reservation Issues
Was at this Westin in March and had problems with very noisy people in room next door that warranted calling security at 1;30 AM. Hotel was kind to extend a comp night for a return visit. We said OK and added an additional night. The bill as of today is still wrong and a correction to my credit card has not been transacted. I called before we got there since we were given 2 confirmation numbers for the same weekend. The room charge for one night was wrong and i brought it to their attention. I did this before I got there. I did it when I checked in and was told it would be taken care of/adjusted. I even had the e-mail where an employee of the hotel quoted the price as proof of what the charge should have been. The adjustment was not and has not been. Very frustrating. Nice property, staff does not have their act together. Will look at other places to stay next time in Toronto.
June 6, 2012
Rated 5 out of 5 by dwcharlie Felt Right at Home
Most comfortable hotel bed I have ever slept on. Fast friendly check-in and terrific concierge. Very very convenient for theatre and restaurants. Loved walking to waterfront park areas just outside the doors.
The few negatives included expensive parking (issue anywhere in Toronto!), 15 bucks for 1 day internet (all 5 star hotels do this to you which is very irritating) and pool area hot tub broken....again!
September 1, 2012