Rated 3 out of 5 by Colie00 Just Average
I was not over impressed. I felt the hotel was average in quality. The views from the rooms were great. Be warned, the hotel is very busy and long waits for the elevator. The room appeared used, not very crisp.
August 30, 2012
Rated 1 out of 5 by MarcRa This Hotel is not recomended
It was just an desaster in Service, house keeping and room service. I never will come back to this Hotel and I'm so disapointed. rom a Romantic Trip it went to an Nigthtmare. Unproffesionel, unkindly etc.......
October 16, 2012
Rated 3 out of 5 by Mike noisy hotel
There was a lot of noise coming from the elevator and outside. I could not sleep well during my stay. One would expect better isolation and soundproof rooms from a hotel like Westin with the price they charge.
May 25, 2013
Rated 4 out of 5 by medic12 Excellent location and great staff
The Westin is located in the heart of downtown. It was a short walk to the Skydome. The staff was very polite, courteous and helpful. The rooms were clean and comfortable. Have already been back several times.
August 23, 2012
Rated 5 out of 5 by Antonio17 Splendid Vacation
The Hotel offered an excellent view of the Harbour and is conveniently located downtown Toronto accessible to a plethora of restaurants. Lobby was very guest friendly. Food was excellent. Highly recommended.
August 19, 2013
Rated 5 out of 5 by Daaaa Great Service by Staff
the room & all was great. was there for company holiday party. staff accommodated my request. bed was very comfy, ammenities were great and special touches nice (paper, free water & coffee).
December 9, 2013
Rated 5 out of 5 by AlbertaRN Great Hotel
The room & the view was fabulous from the 33rd floor. The only reason I gave 4 for the room cleanliness was that the room wasn't cleaned & bed made on Thursday. The maid may have thought I was checking out.
June 9, 2013
Rated 4 out of 5 by MrSpock3 Pet & People Friendly
The staff at the Westin went over the top to ensure our room was set up to accommodate our cat. Our extra requests were met with sincere enthusiam. We are happy to recommend The Westin to Toronto travelers.
August 6, 2012
Rated 4 out of 5 by TriniLady Generally Good Stay
Clean, comfortable, spacious room
Convenient for airport shuttle & easy access to public transport
So large it was impersonal but staff were polite but detached
Excellent, state-of-the-art fitness centre
October 6, 2012
Rated 5 out of 5 by Anne35 Late night service
I arrived late and was sent to an unmade, used room. My situation was resolved politely and efficiently by staff at the front desk and the concierge desk (who brought me the new key) within minutes. Bravo !
February 16, 2013
Rated 5 out of 5 by JimM67 Convention stay
It is nice to splurge once in a while. While definitely over my budget, this was a first class experience. All staff was very friendly and helpful. Elevators are fast and smooth. Thoroughly enjoyable stay.
July 16, 2013
Rated 4 out of 5 by 56seaguls Wonderful Experience
Arived to attend a company function. This was our first time visitng the hotel. Even though the hotel is large there is a homey feel from the moment you arrive. The staff are very well trained and helpful.
February 8, 2012
Rated 4 out of 5 by Juppste Great Location and Staff
The hotel is perfect if you are going to any concert or show in downtown Toronto. It has comfy clean rooms and amazing location for getting out on an evening stroll along the water.
Thanks for a Great time
August 20, 2012
Rated 4 out of 5 by JerShar45 Harbour Castle Review
Great location. Balcony room had an awesome view. Room needs some updating. Chaise upholestry and rug both had stains. Drawers to chest would not stay closed. Still one of my favorite hotels in Toronto.
August 12, 2013
Rated 1 out of 5 by Tiger22 First Time Stay An The Last
Asked for skyline view and did not get it. Walls very thin and could hear noises from hallway and next door. Previous guests had set alarm for 7:00 a.m. Phone rang at 8:00 am. Very disppointing
November 17, 2013
Rated 4 out of 5 by Geo1979 Consistancy
when i visited the Westin 2 weeks i was not provided a breakfast vaucher, and my room was a handicap room.
Last week it is get the voucher for free brreakfast. I wonder where the consistancy in service.
June 10, 2013
Rated 5 out of 5 by Cherrynuts The reception counter people
I was responsible for 14 guests. Kaori was very friendly & helpful to me and my party. She went above and beyond to help us with any and everything. Her professional manner was very warm and welcoming.
October 10, 2012
Rated 4 out of 5 by Brooke Wonderful Spa
Great spa at this hotel. I highly recommend using it if you have the time.
Well trained staff and great product line made for a fantastic surprise. I will definitely go back again and again! Loved it.
May 7, 2012
Rated 5 out of 5 by Zoey2013 Very Satisfied with my Stay
Room was nice, well-maintained, comfortable. Staff friendly & helpful. Excercise room well-equipped & appeared in good repair (a little warm at times though). Food served at my event was very good.
July 14, 2013
Rated 2 out of 5 by SMatthews This hotel was not at all what I expected.
The hotel was not clean; my north tower room was very old and outdated. TV would constantly skip for a couple of minutes at a time, bathroom faucet leaked at the base, so vanity was always wet.
October 10, 2013
Rated 5 out of 5 by mary1011 They weren't asleep on the job, but I was
I had an early flight and arrived at the hotel before 9 a.m. but the staff didn't blink. They let me check in early and I was back asleep in 30 minutes, awoke refreshed and got right back to work.
January 28, 2013
Rated 5 out of 5 by VasilyP Great View!
We had King room on 30th floor, and it was really good. The view was beautiful, and we enjoyed our stay!
The only thing that bothered is is too loud AC system, even on the minimum fan settings.
July 24, 2013
Rated 5 out of 5 by Den90 Welcoming staff
The staff was very polite and professional, hotel is located near the lake and the view is just magnificient. Room very clean, everything was just perfect.
January 12, 2014
Rated 5 out of 5 by matt1973 This Hotel is all round great
Stayed 2 nights, Younger family of 3, Room had view of lake with planes landing at airport. Nice bed very comfortable, great bathroom, nice TV. Best place we have stayed at in TO.
November 29, 2013
Rated 5 out of 5 by Baz56 Brilliant Hotel
We stayed for 12 nights (mature couple) late September. The hotel staff were all very welcoming. The location is superb and we were lucky enough to have a room with a great view of Lake Ontario. Particulary enjoyed the Coffee maker with Starbucks coffee - my favourite. The bed was extremely comfortable. I had carefully packed a magnifying mirror on a stand in my suitcase so that I could put my makeup on in the hotel room only to find that the hotel think of everything and had provided one in the bathroom. We are quite good walkers so managed to walk to most places in the town centre. Only a short walk away from CN Tower, Rogers Centre etc. We also did a short 2 night trip to Montral, Ottawa, Quebec and 1,000 Islands. Hectic schedule but well worth the 6am get ups. Went ro Niagara Falls for the evening illumination show and was lucky enought to see fireworks as well as they extended the dates for a few extra Fridays. Beautiful city most welcoming /friendly people I have ever met. Everytime we stopped to look at our map someone would come over and ask if we needed any help. Love you Toronto xx
October 7, 2012
Rated 5 out of 5 by BPBG Outstanding and professional staff
The staff had tremendous people skills, conducted themselves professionally, I felt like I was at home except with several attendants! Great experience and I will definitely stay there again.
February 11, 2013
Rated 2 out of 5 by Sherlock Other guests were unruly
My stay was hampered by adults partying until 3am. They needed to be told to leave the hallway and take it inside their rooms where they would still manage to make it back into the hallway.
August 15, 2013
Rated 4 out of 5 by Mantra123 Good location and facilities
The Hotel is in a Good location and facilities to suit busy travellers....
On the food side, some focus could be given to Indian dishes, for travelers from India and neighbouring regions...
May 7, 2013
Rated 4 out of 5 by baggieboy Check in wait time ridiculous
This is a top class hotel but our stay was marred by not being able to actually get into our room and that was at 4,45pm after a supposed check in of 3.pm. That is really not good enough.
October 2, 2012
Rated 2 out of 5 by hattix Great Hotel, Horrible Experience
First off, the location of the hotel is great as it overlooks the lake. There was major construction going on and it was hard to navigate into the building. I arrived to discover no reservation for me was listed although my company made one. They were able to accommodate me, but they put me in a special needs room, that had dried fecal matter along the toilet bowel and also the bathroom had dried toothpaste spots all over it. It made me wonder if the bed was actually clean, it looked suspect. The cleaning service cleaned up the fecal residue but didnt clean up the toothpaste so I had to request a second cleaning. The hotel would not give me a voucher for a free night's stay but offered me free food and a discounted rate. I wonder if they know that fecal matter in a room is a biohazard? I supposed if I were someone else, I could really raise a stink, no pun intended. In addition to that, the hotel elevators had some service panels that were missing and were covered up with a makeshift panel that was taped on. It was very crude and didn't seem in place with a hotel that seemed to have a luxury feel.
May 29, 2013