Rated 2 out of 5 by mannyp2 Room was not clean
When I checked in all of the lights near the bed were unplugged and the power bar was not long enough to reach. Then once I managed to fix that and turn the lights on, the duvet on the second bed was dirty, there was toothpaste on the bathroom door and an empty hanger in the bathroom (where a bathrobe may have been). Staff made efforts to rectify but then the heating / cooling unit in the room was on the fritz and only blew very cold air all the time.
July 23, 2014
Rated 4 out of 5 by Irishman71 Everything was almost great
My family stayed at the Harbour Castle Westin in Toronto after going to a Jays game. Everything was remarkable about the hotel, except for the room. By the time we had noticed what was wrong or lacking in the room, we had left for the Jays game and really only noticed after we had come back from the game. Unfortunately, the room had not been cleaned properly. They're were hairs all over the place, cheerios on the ground and the bathroom was dirty. Maybe we should have looked closer upon arrival when we spotted glasses on the floor outside our hotel room door. C'est la vie I guess. I expresses my disappointment at the Front Desk in the morning and they did give us an extra 1000 Star Points, but it won't make up for sleeping in a dirty room. Front desk was great as was the valet parking.
August 9, 2014
Rated 5 out of 5 by wildfirekunal One of the best Westin properties
I stayed here for two nights on a business trip. As a platinum guest, I was upgrades to their junior suite. The room was excellent - it was shaped like a quarter circle with windows around its circumference that were facing the water (sorry for being too technical :)) The view was awesome!
The hotel features an excellent pool and gym. Be sure to take advantage of this during your stay.
They ironed my suit in less than 45 minutes at no cost (tip well though!)
The concierge was nice enough to print me a couple of pages (vs. asking to me go to the business center)
Location is 20 minutes from the airport - there is a express shuttle that takes you to the airport for ~$27CAD one-way. Leaves from the hotel.
Buffet breakfast looked good. I however ordered from the menu.
Overall, great property - you don't need anything more than this Westin for your next trip to Toronto!
November 2, 2012
Rated 4 out of 5 by Marble Great staff service
Hello Mr. Reardon,
Just like to pay a complement to one of your staffs at the front desk, Jin, he mentioned it was his first day working on his own at the front desk, but he was detail oriented and doing a great job!
September 2, 2014
Rated 1 out of 5 by Fred one thing after another
Given the wrong room for a dog and an extra bed. Given another room and asked for free internet for my Gold membership. No internet connection available, 2 light bulbs out, air conditioning blowing ambient air and load fan, hair on bathroom floor upon arrival, TV menu didn't work to access bill and I know I'm missing something. Manager ended up calling after I gave up which I appreciated.
July 14, 2014
Rated 4 out of 5 by Devorah Upscale in comfort
Attentive staff in a very busy hotel
September 2, 2014
Rated 5 out of 5 by Mink17 Met ALL Expectations
Westin Harbour Castle , Toronto provided an incredible
stay. The service, in ALL aspects , was flawless. Thanks to the staff for an awesome stay!!!!!
September 1, 2014
Rated 5 out of 5 by izmo701 Rochelle in concierge is incredible
I was staying at the Westin Harbour Castle for a quick one night business trip and forgot to bring my Iphone 5 charger with me. I asked Rochelle who works at the concierge desk if the hotel had one and she gave me her personal one to use for the night. I was blown away that she would trust me with her personal phone charger, and so extremely thankful. She is by far the best concierge I have ever spoken with at a hotel. That service will not go unnoticed, and I will recommend this this hotel to all of my colleagues because of it.
April 8, 2013
Rated 4 out of 5 by MKLL We enjoyed our stay here
The hotel is lovely. The valet parking was very good. The location of the hotel was good for the convention that I attended. Only real complaint is that I feel that WiFi should be included in the room rate- with such a high caliber hotel this should be an included amenity. The pool and hot tub were also nice.
August 29, 2014
Rated 3 out of 5 by William71 Disappointed
Worn, tired easy chair. Leaky taps resulted in water on bathroom countertop. Entrance to hotel has stairs which are unfriendly to walk -in guests with luggage. When mentioned to check -in desk personnel, I was old that there was a phone, which was not obvious to me. He was very disinterested. At the price charged for my stay, I was very disappointed
August 29, 2014
Rated 1 out of 5 by Unhappy99 Dirty and Noisy
Room was not clean, hallways were very dirty and it was noisy all night long. It would be the last place we would recommend staying.
July 12, 2014
Rated 3 out of 5 by larry222 Usually good
Stayed many times at this hotel, last visit the bath tub would not drain properly so that was a disapointiment for the higher end Westin brand
August 29, 2014
Rated 5 out of 5 by Marcodfh Starwood Upgrade
Upon arrival we were told we were the SPG guest of the day and were upgraded to a nicer room. This was very unexpected but very much appreciated. We have stayed here many times and never have we been disappointed. Keep up the great work
August 28, 2014
Rated 3 out of 5 by mike301 Not bad but a bit disappointing
The hotel is not bad by any means; the room I had offered views of the east part of the harbour and some nice views north towards the city. Check in took a long time for some reason. The room itself felt like it needed a bit of renovation, furniture was a bit battered up (missing paint, torn couch, etc.). Housekeeping also wasn't perfect, there were some long hairs in the bathroom and a used towel was left hanging on the door. The ice machine was hidden in a battered-up service area, I really didn't expect that from a Westin. The lobby areas (especially the car drop off) really could use a refresh, they look very old. I ordered the superfood breakfast from room service; it was very good, albeit a bit too expensive for what it was. I enjoyed the gym facilities, with nice cardio machines offering views of the lake and a fairly large changing room.
All in all this is not a bad hotel, but it does feel a bit dated.
August 26, 2014
Rated 3 out of 5 by RocknDs First stay @ this facility
Clean but lacks some features. No coffee available in lobby overnight. Beds are too high off floor for anyone under 5'6". No fridge in room.
Check-in & check-out both efficient and polite. Bill was accurate. Hi-speed elevators arrive promptly. No noise from surrounding rooms.
Good location for events at Air Canada Centre, but too far away from business & shopping area for old folks like us to walk.
Rockn Ds (retired in our rocking chairs)
August 24, 2014
Rated 4 out of 5 by Lkbharris Nice stay
I love the set up of the room with the desk. That became my vanity for makeup using the provided makeup mirror. Thank you for that! The bathroom is in need of a deep scrub or restoration as the tile was "tired" looking and molding a bit beat up. The beautiful stainless has the telltale signs of being cleaned improperly, leaving stains.
Otherwise, a beautiful room. Loved the fridge. A microwave would have been a bonus but not a necessity.
The line at check in was long and slow as all the Chopra attendees descended at once. I appreciate the free wifi for my patience, although every hotel I have stayed in has had free wifi.
August 10, 2014
Rated 3 out of 5 by par4me2 Terrible bar experience
I ordered a black label on the rocks and the pour was barely a shot, I had to order a double and even that was the lightest single pour I've ever had. In addition to a terribly light pour, the staff wasn't friendly. With my status, other hotels offer alcohol at no charge. I don't mind paying for my drinks, but the ultra skimpy measured pour is enough for me never to go back to that hotel again. I recently accepted a position with a company based in Toronto and will be staying in Toronto every week. I was hoping to make the Westin my home away from home, but that won't be happening.
August 16, 2014
Rated 2 out of 5 by Marniemm You do not get what you pay for
If you enjoy humid rooms and a staff that belittles you for ironing too close to the sprinkler heads... This is your hotel! I stay in a hotel weekly. I am top level at 3 other national chains. I had my travel booked by someone else for this trip . I could not believe how dated my room was. I was ironing one night during my stay and made the fire alarm go off. The security people scoffed at me and told me that I should not iron that close to the sprinkler head??? What?
August 23, 2014
Rated 3 out of 5 by dcJoel a couple days in Toronto
The hotel is nice, although I guess I was expecting a bit more based on the website. I was initially frustrated with the check-in as I was 2nd in line and I watched, along with the 1st person in line, as a couple SPG members just stepped right in front of us to the only two employees checking people in. I don't know if they were both dedicated SPG desks or these people stepped in front of us and shouldn't have but either way it turned what should've been a few minute procedure into about a 10 minute bit of frustration.
The hotel is in a great location although there is a bit of construction going on nearby and there is sort of a constant line right at the side of the hotel for the ferry.
August 13, 2014
Rated 3 out of 5 by biztraveller nice hotel, good location
This is a great hotel in a great location and has a lot of great amenities. Unfortunately the restaurants and food service just don't measure up to a hotel of this quality. After eating in the hotel twice I found myself going out to one of the many nearby restaurants to eat. The choice and quality of food att he Harbour Castle was disappointing but everything else was great.
October 23, 2011
Rated 5 out of 5 by Paddleboarder Great hotel
It was not my first time lodging at that hotel..I intend to come back indeed... :)
August 27, 2014
Rated 5 out of 5 by pingu632 Really helpful staff
We stayed at the Harbour Castle recently for a weekend stay. We were pressed for time when we arrived as we were headed to a concert at the ampitheater. Check in was simple and the long line (I think a tour had arrived or something) moved surprisingly quickly. The guy at the concierge desk had great advice on how to get around the Jays and CNE traffic and construction. The room was clean and comfortable. The bed was comfortable but a bit too soft for me as I discovered the hard way in the morning. We were most impressed with the valet service. Along with keeping our vehicle safe and available within minutes, they had great suggestions for restaurants and took the time amid herding cars and taxis to give us directions. We did get a random wake up call we weren't expecting but the staff was quite apologetic. My only real "complaint" which seems pandemic to the hotel industry is the lack of a power bar or accessible outlets by the beds. I plug my phone in to charge at night and use it as my alarm clock, nighttime reading, etc... and generally the only available outlet is across the room.
August 26, 2014
Rated 1 out of 5 by galafa Very upsetting experience.
I am female and travelling alone. At 5:30 in the morning, someone used a key to try to enter my room. He knocked on the door and when i rushed to the door (being asleep) they asked if i had asked for a wake up call. I was very scared. I called the concierge and was told that it was security and they must have gone to the wrong room. When I looked out the window in the door I did not see anyone. I returned to sleep and immediately received a call from the desk apologizing and offering me a free breakfast. Given that i did not sleep for the rest of the night i actually think that the hotel should have offered me a free night rather than just a free breakfast. This event is what every women travelling alone fears the most.
March 30, 2014
Rated 4 out of 5 by Gibbyl Not a bad hotel just one major issue for me
The hotel its self was really nice and comfortable what my major issue was that we were swimming in the pool one morning and there was a movie on the poolside tv that was very inappropriate for children i was swimming with my 7 year old around 8am and felt that this was very inappropriate for a family setting i reported this to front desk staff who advised me that the manager had been informed i was very dissapointed that manager had not even offered a quick call to appologise after what children had seen on tv.
June 15, 2014
Rated 5 out of 5 by mojave3ooo Fantastic Stay! My favourite hotel!
Had another wonderful stay at the Westin Harbour Castle! Stayed from Jul 20-22, 2014 and had a lovely room with a terrace. The bed is SO comfortable. I don't want to get out of it! Breakfast buffet is wonderful. I know all of the servers and the chefs - in particular Dan Bell and Narinder are amazing! I always get a tour of the kitchen and a chance to catch up with them. I look forward to the next stay and thank you for a wonderful time.
July 23, 2014
Rated 4 out of 5 by tg6052 Wonderful view & room
Check in and out was great. Valet parking awesome! We were celebrating our anniversary and I told the hotel that when I made the reservations, reconfirmed my reservations and on check in. I was disappointed that the hotel did nothing.
August 25, 2014
Rated 3 out of 5 by cadillac007 Good and bad
Your hotel is long in the tooth. As a SPG member, I was surprised I could not get a king bed. My business partner, checking in RIGHT AFTER ME who was not a SPG Member gets a King bed without asking..... Room had bobby pins on the carpet and hair on the floor in the bathroom (That were not mine...) upon check in.
The Good: The only savior was the concierge service. A young man named Christian went out of his way to help and gave great selections for dining out.
August 21, 2014
Rated 5 out of 5 by RL007 Great overall experience
This hotel has everything, and it is close to everything downtown! I will come back and bring my family.
August 26, 2014
Rated 5 out of 5 by DoriJohn Wish we could have stayed longer!
From the moment we arrived at the Westin, we were the recipients of excellent customer service. The entire staff were so friendly and approachable and willing to help. I wish we could have stayed longer! One night wasn't enough :)
August 25, 2014
Rated 1 out of 5 by i1u2travel Most horrible experience ever
I don't even know where to start. My husband is with a major airline, so we enjoy the privileges of unlimited travel.
Never in all my days have I had an experience like this, nor has he. When I checked in, I was asked if I wanted to the "Green Choice" for points. Being an environment conscious person, I readily opted for that. I assumed that it meant not changing the towels until placed on the floor, and not changing the bedding every day, which I don't do at home so I was perfectly fine with that.
Little did I realize, when I came back to my room the following evening, that "going green" in this particular hotel means that there will be ABSOLUTELY NO HOUSEKEEPING. Tired and ready for bed, I found it in the exact same state I had gotten out of it that morning. I noticed an unpleasant smell, the garbage bins had not been emptied. The toilet and sink were a disgrace, not even been surface wiped. Since guests do not as a rule bring their own cleaning supplies there was nothing I could do about it. The coffee pad was still in the machine and another one in the garbage, with no replacement. In short, the room was left entirely untouched.
Why on earth do they call it "Green Choice"? Name it "DIY Housekeeping", or even "Privacy Mode" where it is explained that nobody will enter the room during the entire stay, but don't pretend you're helping the environment. I have seen better in trailer parks. I would never have opted for this had I known.
The next morning, I reversed this "Green Choice" option and requested regular room service. That evening, granted, the counter had been wiped, the toilet cleaned and the bed "made". By "made" I mean it looked like a bunch of kids used it as a trampoline. Since I am not allowed to post links, check images ajGBJJZ and fQGJ8lm on Imgur. I can absolutely guarantee I did not tamper with this bed, this is how it looked when I came in.
The windows were so dirty that it was virtually impossible to see outside. See Imgur images t60IYPF and dgtkgZ8 This was about halfway up the building so I don't know where all that filth came from. It looked like they haven't been washed in many years, which is surprising considering they advertize the beautiful views of Toronto and the lake. For the record, I have not doctored these images in any way, shape or form. They were taken on a sunny day.
When I checked out, the front desk asked how I enjoyed my stay. When I was not entirely positive, they weren't in the least bit interested. However, I chose not to raise a complaint since it was paid for by a corporation. Since I consider cleanliness and housekeeping the main features of a hotel, I can say that this was singlehandedly the most dreadful experience in my entire travel history and I will definitely never be back here, nor recommend this hotel to anyone.
This is the very first time in my life that I have complained about a hotel, and I hope I never have to do so again. In fact in the past I have stayed in hotels at Bloor St. I had nothing but compliments and left rave reviews.
August 28, 2014