Rated 5 out of 5 by Traveller2020 It is a great hotel
Perfect location, able to see harbour, ferry - wonderful
October 8, 2012
Rated 4 out of 5 by Buc416main Stayed at the Harbor Suites Penthouse
Penthouse was fantastic! Should have a balcony though.
August 1, 2012
Rated 5 out of 5 by Jackie1962 I liked it very much its facilities and the personal hospitality
Excellent attention, great location, excellent service
June 14, 2013
Rated 5 out of 5 by Jchang3 Excellent service
Location is great, excellent service, friendly staff
October 26, 2013
Rated 2 out of 5 by Leader1 Staff were not helpful
Staff were rude and was not told about construction.
May 6, 2013
Rated 3 out of 5 by Emma12 Recent stay
Make sure staff is aware of programs that you offer.
June 23, 2013
Rated 5 out of 5 by Craigr Nice
Nice and clean and a very helpful staff. Clean rooms
April 14, 2012
Rated 5 out of 5 by Manny63 Great Location
I had a room with a spectacular view of the lake
April 22, 2013
Rated 5 out of 5 by Easy over all experiance
staff was very polite and professional
April 6, 2013
Rated 3 out of 5 by Dorothy Close to location
No one could explain the extra fees for the room
June 11, 2013
Rated 1 out of 5 by Elaine Visit
The pool was warm and clean. The staff friendly.
February 25, 2013
Rated 5 out of 5 by 1oceanly great location
room order food prices are a bit too high
October 8, 2012
Rated 5 out of 5 by kinky123 This hotel has a great view
Great view of the lake from the hotel window.
January 8, 2014
Rated 4 out of 5 by Stella806 Stay for OMCA
The hotel and staff where great.
December 16, 2013
Rated 5 out of 5 by PeterA Amazing hospitality
From valet to check-in was absolutely amazing.
April 1, 2013
Rated 5 out of 5 by Spotty58 Hotel
August 4, 2013
Rated 5 out of 5 by boatboy service
outstanding visit in every way
March 14, 2014
Rated 5 out of 5 by slippers53 great location and ambience
always a treat and a great place to stay!!
October 10, 2012
Rated 3 out of 5 by JM61 needs improvement
Just not up to what I expect from Westin
May 16, 2013
Rated 3 out of 5 by skittles27 Wonderful view
Hotel is dated but has a wonderful view
June 17, 2013
Rated 4 out of 5 by Nassiri Nice & Comfortable
great location good service clean hotel
April 18, 2012
Rated 5 out of 5 Excellent
Good services. The beds were excellent
September 1, 2013
Rated 3 out of 5 by Mikey27 Cleanliness
Hallways and room carpets were dirty
August 22, 2013
Rated 3 out of 5 by ElanaRS Just average
Nothing exceptional about this hotel
December 19, 2012
Rated 5 out of 5 by Jimy Theater Weekend
Excellent stay, staff very helpful
September 29, 2012
Rated 3 out of 5 by Winterk Just average
Not the hotel that it once was.
March 23, 2013
Rated 3 out of 5 by visitor Comfortable
My stay was very comfortable.
January 26, 2013
Rated 4 out of 5 by DEXW00D My home hotel.
Home away from home. BEST
May 30, 2013
Rated 4 out of 5 by QuincyNYC I love Juan
Upon my check in there was a problem with my reservation. The company who flew me to Toronto for a conference, who made the reservation inverted my first and last name. Juan was more than accommodating. He investigated, realized the problem and got me checked in quick fast and a hurry. He also got me to join the Starwood Rewards Program and upgraded me to a King Room on the Penthouse floor. Having spent the previous night in a hostel, this was EXACTLY what the doctor ordered! I couldn't have asked for a better, much needed restful time at the Westin. My only wish is that I could have stayed longer. My vie was incredible as well. Overall Juan was so pleasant, engaging, friendly, positive. I was initially upset and tired after travel and he diffused the situation, disarming me with his charm and humor so that by the end of the check-in, I was in a good mood. His manager on duty (whose name I don't remember. Was equally helpful when there was a problem with my credit card. All turned out more than fine. When I return, I hope to be able to stay there. The Spa is amazing and having access to steam and sauna at the gym is PHENOMENAL. And the pool is quite impressive for a hotel pool. and though I have no children of my own, I really cool that they have a childrens' play area in sight from the pool for parents wanting to swim while kids play.
May 19, 2014
Rated 4 out of 5 by DiNicola Exceptional Customer Service
Last July 2012 I was at Westin Harbour Castle Toronto and it was a great experience and a very pleasant staying. But I’m writing this review because I want to recognize Front Desk and Housekeeping staff personnel who made the difference. First, I want to thanks the Front Desk. I had to leave without any notice, one day before as it was booked, and Front Desk Assistant Director immediately accommodate my request, providing all help necessary and with no impact to myself. Secondly, I want to thanks the Director of Housekeeping. Once I left the Hotel, I discover there was an issue with some shirts I sent to the hotel laundry service while there. Once contacted, the Housekeeping Director immediately resolved this issue without any questioning, and in a kind and caring manner. I wanted to share this experience as a real testimonial of “Westin emotional connection with guests”. I really have to say that Front Desk Assistant Director and Housekeeping Director turned a difficult moment and an issue into a positive experience, and an exceptional customer service. At the end, at least for me, it is not just a matter of good money spent, but much more a matter of behavior, kindness and sincere attitude and willing to deliver a great experience to your customers. And this is exactly what they did. Thank you!
October 7, 2012