The Westin Harbour Castle, Toronto

  • 1 Harbour Square
  • Toronto,
  • Ontario
  • M5J 1A6
  • Canada
  • Mappa

Camere e tariffe

Chiudi
  • Per soggiorni superiori a 90 giorni, chiamate il numero +(1) 866 539 3446.
  • La prenotazione può essere effettuata con un massimo di 550 giorni di anticipo.
  • Ricontrollate le date.
1 camera 1 camere , 1 adulto 1 adulti , 1 bambino 0 bambini
Rated 3.9 out of 5 by 1004 reviewers.
Rated 3 out of 5 by Great Rooms, Disappointing Staff I should start by saying that my first impression of the hotel was very good. My wife and I were greeted by valets that offered to unload and park the car, and the main lobby was grand and welcoming. The room was what I have come to expect from the Westin; clean, comfortable and relaxing. I also really enjoyed watching a football game in the lobby bar. However, the employee that checked me in was not very good. He was in a significant hurry and insisted that as an SPG member I was not entitled to free wifi, even though both the SPG and hotel websites stated I was. Even after showing him the website on my phone he still insisted that I was not entitled to the wifi. Only after asking to speak to the manager, which in the end did not happen, was I given free access to the wifi. While this interaction was not great, we did have other great interactions with housekeeping and the lobby bartender. Lastly, at peak times my wife and I did have to wait a few minutes to get an elevator to our room on the 32 floor. All in all, I would certainly stay here again. The location was perfect with easy access to the harbour and downtown. However, in the future I hope that the check-in staff are fully aware of the hotel, and SPG, policies and maybe a little more welcoming. August 24, 2015
Rated 3 out of 5 by Not the quality we paid for Our stay at the westin harbour castle was ok at best. We requested early check in but our room still wasn't ready at 3:00 so we had to switch to a downgraded room. We ordered room service as a special treat for our girls and the order was all wrong and the person who brought it up was rude. We called down for wine glasses and they never arrived. Plus if you as for more than 5 items (e.g. 3 glasses and 3 plates) they charge you to bring it to your room! We always stay at Westin hotels (the one in Montreal was fantastic) but definitely won't be going back to the Harbour Castle. August 24, 2015
Rated 4 out of 5 by No surprises - met all expectations I had reserved 3 rooms for a family event and the hotel did not disappoint. From early check in / bedding requests / late checkout / and a number of other requests in-between everything went off without a hitch. All 3 rooms were upgraded (luxury waterfront view on a high floor) despite the hotel being sold out, and everyone received the platinum breakfast amenity - not just the platinum member and guest as is required. Definitely a place to keep coming back to, over and over again. August 19, 2015
Rated 5 out of 5 by We recieved what we expected We visited Toronto to attend a family wedding, we booked the Harbour Castle because of the proximity to the reception location. When we checked in the Hotel was very busy, the front desk was very friendly and were able to accommodate our request for adjoining rooms. Thank you Matt for going the extra mile. The weekend was fantastic and the Hotel Staff were all great! Thank you. August 18, 2015
Rated 4 out of 5 by Liked the hotel but had to pay for business center We enjoyed our stay at this hotel. Great location. Hotel is very clean. My only issue was being charged $15 to use the business center. My experience has always been a complimentary service. August 14, 2015
Rated 3 out of 5 by Needs upgrades Too expensive for what you get. paid $16.00 for a glass of wine in the lobby bar. August 8, 2015
Rated 5 out of 5 by Fantastic! From the moment I arrived, the service from all staff was superb. Accommodating, professional and incredibly helpful. I had the opportunity to use the fitness facilities, which were excellent. Room service was exemplary; enhanced by the quality and prompt delivery of my rather excellent breakfast. The view from my room on the 30th floor was incredible, encompassing the lake in its entirety. Despite the size of the hotel, the personalised service from all staff was superb. The service from Alice in the Lounge was fantastic and certainly beyond my expectations. I will certainly be back when I visit Toronto... August 4, 2015
Rated 4 out of 5 by Great location Great location by the waterfront. We were a family of 4 there for 3 nights. Let down by housekeeping, they didn't refresh the room after the first night. We'd been out all day and didn't get back until 8pm so I phoned the relevant person. Of course she apologised. I said not to worry about beds, I could make those but as we were 4 people could we please have towels and replenish the tea/coffee, etc. that came within 5 mins bit the towels never arrived. August 3, 2015
  • 2015-08-31T09:38:37.097-05:00
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