Rated 4 out of 5 by CHIFOODIE Great experience---weekend escape!
We visited August 9th and with even an early arrival (1:00 p.m.) our room with a beautiful Lake View was ready and waiting! David at the front desk was incredible---so professional, made great recommendations for dining and assisted us multiple times! Love the special check in lines for Gold and Platinum SPG members.
Loved seeing so many of the Detroit Tigers in the lobby/bar area--- Great eye candy! AND just cool to be where they were staying. Guests were for the most part respectful and allowed them to relax without hounding for autographs or pictures.
Room was quiet, comfortable and fine for our weekend needs. Definitely a bit dated, but for the price point--perfect.
Great location for lots of walking and Harbour activities.
August 11, 2014
Rated 4 out of 5 by Irishman71 Everything was almost great
My family stayed at the Harbour Castle Westin in Toronto after going to a Jays game. Everything was remarkable about the hotel, except for the room. By the time we had noticed what was wrong or lacking in the room, we had left for the Jays game and really only noticed after we had come back from the game. Unfortunately, the room had not been cleaned properly. They're were hairs all over the place, cheerios on the ground and the bathroom was dirty. Maybe we should have looked closer upon arrival when we spotted glasses on the floor outside our hotel room door. C'est la vie I guess. I expresses my disappointment at the Front Desk in the morning and they did give us an extra 1000 Star Points, but it won't make up for sleeping in a dirty room. Front desk was great as was the valet parking.
August 9, 2014
Rated 3 out of 5 by par4me2 Terrible bar experience
I ordered a black label on the rocks and the pour was barely a shot, I had to order a double and even that was the lightest single pour I've ever had. In addition to a terribly light pour, the staff wasn't friendly. With my status, other hotels offer alcohol at no charge. I don't mind paying for my drinks, but the ultra skimpy measured pour is enough for me never to go back to that hotel again. I recently accepted a position with a company based in Toronto and will be staying in Toronto every week. I was hoping to make the Westin my home away from home, but that won't be happening.
August 16, 2014
Rated 3 out of 5 by dcJoel a couple days in Toronto
The hotel is nice, although I guess I was expecting a bit more based on the website. I was initially frustrated with the check-in as I was 2nd in line and I watched, along with the 1st person in line, as a couple SPG members just stepped right in front of us to the only two employees checking people in. I don't know if they were both dedicated SPG desks or these people stepped in front of us and shouldn't have but either way it turned what should've been a few minute procedure into about a 10 minute bit of frustration.
The hotel is in a great location although there is a bit of construction going on nearby and there is sort of a constant line right at the side of the hotel for the ferry.
August 13, 2014
Rated 5 out of 5 by Richard2781 Comfort, convenience & luxury
Sited in excellent location for access to the harbor and transportation, this hotel has comprehensive amenities, beautiful esthetics and luxurious comfort.
August 18, 2014
Rated 4 out of 5 by Lkbharris Nice stay
I love the set up of the room with the desk. That became my vanity for makeup using the provided makeup mirror. Thank you for that! The bathroom is in need of a deep scrub or restoration as the tile was "tired" looking and molding a bit beat up. The beautiful stainless has the telltale signs of being cleaned improperly, leaving stains.
Otherwise, a beautiful room. Loved the fridge. A microwave would have been a bonus but not a necessity.
The line at check in was long and slow as all the Chopra attendees descended at once. I appreciate the free wifi for my patience, although every hotel I have stayed in has had free wifi.
August 10, 2014
Rated 4 out of 5 by zotomweener This hotel is in a good location
The view of the lake is wonderful.
August 17, 2014
Rated 2 out of 5 by mannyp2 Room was not clean
When I checked in all of the lights near the bed were unplugged and the power bar was not long enough to reach. Then once I managed to fix that and turn the lights on, the duvet on the second bed was dirty, there was toothpaste on the bathroom door and an empty hanger in the bathroom (where a bathrobe may have been). Staff made efforts to rectify but then the heating / cooling unit in the room was on the fritz and only blew very cold air all the time.
July 23, 2014