The Westin Harbour Castle, Toronto

  • 1 Harbour Square
  • Toronto,
  • Ontário
  • M5J 1A6
  • Canadá
  • Mapa

Quartos e tarifas

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  • Para estadias superiores a 90 dias, ligue para 866-539-3446.
  • As reservas são aceitas com até 550 dias de antecedência.
  • Por favor, verifique novamente as datas.
1 quarto 1 quartos , 1 adulto 1 adultos , 1 criança 0 crianças
Rated 3.9 out of 5 by 990 reviewers.
Rated 5 out of 5 Stay beyond expectation I booked the hotel weeks in advance. We stayed with my wife on June 27 and 28. The hotel was crowded with teenagers that got a concert cancelled because of bad weather, so the hotel was NOT responsible for that in any way. You could see them everywhere but they did not bother us at all. I would say they were well behaved and nice kids. We got a room on a high floor and we had an excellent night of sleep. We have dinner at Toula restaurant. Kenny welcomed us and he was polite and the level of service was excellent. The food was superb, nicely cooked and very tasty. We had a great supper there. On Sunday I requested a late check out because our train was leaving Union Station at 5 PM and it was solved immediately. Our rate included breakfast and it was superb. We would be back to this hotel for sure. July 1, 2015
Rated 2 out of 5 by Dissapointing Weekend This was my first vacation in 8 years that was all about me and because I am a Starwood Member I selected my hotel based on their list of qualified hotels. There were some great things about the hotel that I feel are important to mention, my flight arrived early and I therefore arrived at the hotel early and the first person to meet us was the wonderful concierge David. David quickly informed me that I could let the desk know that I had arrived and then I could leave my luggage at the luggage desk and could start my sight seeing, which David was quick in assisting me get on my way. The front desk clerk was curt and cut me off when I tried to give him my explanation on why I was at his desk, but he did tell me that he could give me a room even though I was extremely early for check in, I told him I was fine with waiting but he proceeded with registering me. While checking in and heading to my room I quickly noticed the very large groups of young adults (19-24) who were toting coolers and who were barely dressed running through the lobby and riding on the elevators. On the first night June 27th When I exited the elevator at the end of my night there were beer cans on the hallway floor. I was woken up several times by intoxicated young people in the hall, which I tried to overlook but at one point I had a young female screaming at the top of her lungs outside my room at which point I had to call the front desk for security. On night 2 June 28th I was woken as was everybody in the hotel by fire alarms. All I can say is I am glad this was not a business trip as I would not have been rested for any work the next day. My last issue is a billing issue which I called about today and I was requested to call back tomorrow and speak to accounting, I am hoping after all of the issues this weekend they are able to fix the over billing issue. I must state that one of the most enjoyable encounters at the hotel was the concierge David who was so pleasant and helpful and is incredible at his job he even remembered our names after the first conversation. July 1, 2015
Rated 2 out of 5 by Wedding party Hotel was full of teenagers running the halls all night. Why book to them? Room was not made up until very late in the day. I specifically refused the extra points because I wanted it made up as we prepared for the wedding. All of our other guests complained about this lack of good housekeeping. June 29, 2015
Rated 2 out of 5 by Disappointing! There were a few things that we were very disappointing while being at Westin Harbour. I booked 2 rooms, weeks and weeks in advanced. When I called to find out about parking, it was not mentioned that I had to pay for it. We had to wait for over an hour to get one of our rooms and nobody seemed to be able to help us out when we asked. The small fridges in the rooms didn't work. The TV and reception in both rooms didn't work. For a room which I am paying such a price for, I would have expected a much better experience! Because of the location of the hotel and the location of the event, it was the logical choice but the chances of me and my family returning, a very slim! June 14, 2015
Rated 5 out of 5 by Best hotel, amazing staff!!! This has to be my favourite hotel to go to in Toronto, I actually haven't been to any other hotel ever since I discovered the Westin harbor castle. This hotel is beautiful and inviting, it has a way of making you not want to leave!! The customer service is outstanding, my favorite employee got to be Gerardo. He has the best attitude, always a smile on his face! He calls me by my name and greets me whenever I walk in, it just makes me feel so special! He also calls my room soon after check in to make sure everything is to my satisfaction. Thanks Gerardo for making my stays so enjoyable!! I will see u very soon!! June 12, 2015
Rated 5 out of 5 by thank you After last years experience which wasn't good to this years which was excellent I say thank you. I was given a gift certificate from the hotel for our stay this time. Our room was beautiful and our stay was great. Wish we could have enjoyed it more. Thank you to your staff for making sure this time our stay was one to remember. I definitely will come to stay again June 10, 2015
Rated 5 out of 5 by Great hotel that treats Platinum's right Cannot say enough good things about this hotel especially in the last year. Last two times the front desk have gone out of their way to upgrade to a suite (when possible). Rooms are always spotless and staff are top notch. On top of this, have noticed a significant customer service improvement in the past 1-2 years which will keep me coming back and recommending to friends travelling to Toronto. Keep it up Harbour Castle June 10, 2015
Rated 3 out of 5 by Average hotel with poor SPG recognition The hotel has a good location. It is near, as the name suggest, the harbour where ferries depart to the nearby islands. The hotel itself is rather old especially the elevators but overall the inside room looks fine. The breakfast for overseas Platinum members can be rather tricky. The staff attending incoming guests to restaurant for the breakfast does not inform guests that there are differences in the meals available for Platinum guests (which are not allowed to get the hot meals, otherwise it is chargeable) and for the rest of the guests. Maybe this custom is common in SPG hotels in North America although my experience so far this is the only place with this confusing practice. SPG recognition is also not upto expectation. Upgrade request to suite using Suite Night award got rejected due to the hotel was at that time serving conference guests. While I have been a conference guest before to a hotel (and got upgraded), to say that conference guests are more upgradable than your frequent visitor (Platinum members) with special request (Suite Night award) is rather difficult to accept. June 7, 2015
  • 2015-07-03T13:47:09.100-05:00
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