Rated 5 out of 5 by ConcertGoer ANOTHER AWESEOME STAY AT THE WESTIN HARBOUR CASTLE
We were in town to attend the Guns & Roses concert and the hotel was full as in addition to the concert the Toronto Indy Car race was also taking place. As always at the Westin Harbour Castle we were treated superbly. The staff were professional and courteous and we were checked-in very quickly (other hotels would do well to learn the importance of this). As is often the case when staying at the Harbour Castle we received a room upgrade which was, as always, greatly appreciated. One never tires of the view overlooking Lake Ontario. Our room was spacious and comfortable and we cannot say enough about the coolness of the sheets and the role they played in ensuring a good nights sleep even in hot/humid weather. We felt tremendously welcome upon our arrival and sad when we had to leave our favourite hotel.
July 18, 2016
Rated 5 out of 5 by Bi1389 Best hotel in toronto
Adetia front desk manager was asome
July 11, 2016
Rated 3 out of 5 by blue09 tired
I find the rooms are getting tired and the carpets in hallways are not tidy
the restaurant staff were awesome.
June 30, 2016
Rated 3 out of 5 by Rome6975 Disappointed in Overall Stay
I opted for harbor front room and the view was marvelous. But, the room was lackluster. The tile in the bathroom was cracked in several places, the handrail in the tub was broken, the water would barely stay hot in the shower. Wallpaper was coming off in several spots in the room. The mini fridge was broken and we were told multiple times it would be replaced but it never was (we were there a week).
One female concierge was just shy of rude and was very unhelpful. She literally waved us off, rolled her eyes, and told us she didn't do that we needed to talk to someone else. And, this was after we had to wait for 15 minutes for her to help someone else. We didn't have time to wait for a manager who was helping check in a flight crew. One male concierge, on the other hand, was exceptionally helpful and the valets and bellstaff were outstanding.
I was very disappointed at having to pay for internet. I wasn't told when checking in. Even the cheapest hotels have free wifi for guests. Overall, beautiful views and good location to downtown. But, I would not stay in this hotel again. It is not worth the price and the service was mediocre at best.
May 28, 2016
Rated 5 out of 5 by Tamu Love staying here
Westin Harbor Castle is great. Huge shout outs to the staff at Mizzen; every single one of them, from the receptionists to the wait staff, are absolutely great. They always welcome me warmly, and treat me well every time. I honestly regret not being able to eat there every morning to see them. The front desk personnel are also so awesome; "Gerry" Gerardo once brought me a pair of room slippers while I was hanging out in the lounge when I wanted to take off my shoes. The doormen also always great me very kindly and well; Danny at the front always has a smile and always wants to say hello. Very personable individuals who treat you kind and generously. Even the intern, Jin, made me feel welcome. Simply a great place to be; so happy at the Westin.
May 20, 2016
Rated 4 out of 5 by TO2016 nice location but....
We were looking forward to staying here but when we arrived we were told that they gave away our specific reservation(partial lake view with king bed) which we booked months in advance.
All they could offer was a wheelchair accessible room( that had a lot of noise coming from above). They reduced the room rate a bit and said they would move us and our luggage to our 'proper' room the next day,but when we went to our new room our luggage wasn't there yet. Eventually things were worked out but it was an inconvenience that wasn't necessary if they had just held our reservation!! The Hotel also mentioned the other reason that happened was that they overbooked the hotel?! Not sure I would book here again because of that reason.
On a positive note our new room had a fabulous lake view which is what we booked in the first place.
May 12, 2016
Rated 4 out of 5 by Makn Dietary restrictions
I attended a conference , for which I provided my dietary needs in advance. Yet, at each break and meal I had to find a staff person, to ask them, what was in each dish before I could determine what was ok for me to eat. It became very tiring and eventually I went out and bought my own snacks, It was really very simple, no eggs, dairy or gluten,
May 9, 2016
Rated 4 out of 5 by mike1021 Very good service
Excellent service, good conference facilities.
May 8, 2016