Rated 5 out of 5 by Woodsie1 This hotel has a beautiful pool and spa
The pool is large, clean, and has a beautiful view. The spa is also large and can accommodate lots of people.
October 26, 2013
Rated 4 out of 5 by Daval Good lobby area. Rooms okay.
Not the most luxurious of rooms. A bit outdated as top hotels go these days. Lobby is pleasant. Staff very good.
March 28, 2013
Rated 4 out of 5 by Pituca Great location, nice and helpful staff
Friendly and helpful staff, good accommodations with beautiful lake view.
Convenient location and good service.
October 28, 2012
Rated 4 out of 5 by Raulglr6 Business stay
Good location and good services. A lounge bar with a better atmosphere and facilities would be a great improve.
April 11, 2013
Rated 1 out of 5 by Snape Very disappointed
Arrived at this property after midnight. I had specifically requested a room with two beds since I was travelling with my sister. We haven't shared a bed since we were kids. Anyway, for whatever reason, they decided to upgrade me to a king "suite," so we accepted the arrangement w/ a roll-away bed that I would sleep on. Upon arrival to the room, we learned it was essentially a quasi-oversized room. The toilet didn't work either, so we asked to be downgraded to the room we had originally booked. That room had a busted fridge, but I gave up trying to speak with the front desk since it was almost 1am. The following day, I had tried to get my car from the valet for a quick trip to the east of downtown Toronto. I called 10 minutes before arriving downstairs, and spent another 25 minutes waiting for my car. It gets worse. Upon my return to the hotel, there was a line-up of vehicles that went all the way down Harbour St. in both directions. It would take another 30+ minutes to reach the front door and have my car parked by the valet. It would have been way faster (and cheaper) if I had parked in the garage down the street than rely on the hotel to provide a compete valet scheme.
April 16, 2013
Rated 4 out of 5 by Adrenaline Adrenaline
Comfortable and convinient. Easy access to lake front. Easy dog walking. Room / bed comfortable and clean.
June 1, 2013
Rated 4 out of 5 by TonyW Great Service
This Westin is excellent in terms of service and staff. Very clean facility that matches Westin standards.
March 15, 2013
Rated 5 out of 5 by dashap Thanks for a great stay
My room was great, the location was perfect, but most of all, the staff were all fantastic. Thank you.
October 21, 2013
Rated 5 out of 5 by Jacko Comfortable stay
A great comfortable stay in the heart of Toronto. Great location, great comfort, great food, great hotel.
September 30, 2012
Rated 5 out of 5 by YukonPrincess EXCELLENT service. Staff exceeded my expectations
The service of the room staff was outstanding.
The hotel compensated for any mistakes or misinformation.
February 16, 2013
Rated 3 out of 5 by Jeff1979 Hotel accounting needs imporovement.
three other families have charges they did not make...I have bar charges that I did not make either.????
May 7, 2013
Rated 3 out of 5 by molar disappointed
the worst showers ever! no pressure, eco-friendly to excess.
no complementary wifi, in this day and age.
March 28, 2012
Rated 4 out of 5 by Joe1965 Great Hotel stay
It was a pity that my stay lasted only 4 days. very professional staff and hotel catered for our needs.
November 20, 2012
Rated 4 out of 5 by Laws Hotel Services
Hotel is busy and staff does a good job of answering guest questions and meeting Westin High Standards.
October 22, 2012
Rated 5 out of 5 by Ultra123 Banquet facilaties
The room was great but breakfast supplied in the ball room the next day was cold including the coffee.
February 22, 2013
Rated 4 out of 5 by joseph416 Great stay
Always enjoy staying at the Westin Harbour Castle Hotel - staff are friendly and lobby is refreshing.
August 13, 2013
Rated 2 out of 5 by Hotelie Hotelie
Cold, corporate hotel that sticks platinum guests in tiny rooms that are dark and cold. No thank you.
January 23, 2012
Rated 5 out of 5 by Perky55 The staff
Went above and beyond. Very friendly, courteous and met all my inquiries with regard to the facility.
December 18, 2012
Rated 3 out of 5 by May72 OK
The hotel needs some renovation. It does not have the WOW factor that many other Westin hotels have.
November 23, 2012
Rated 5 out of 5 by maryd520 loved it
They took my reservation last minute at a discount because of a snafu at another hotel 3 locks away!
October 30, 2012
Rated 5 out of 5 by Misty excellent location,beautiful hotel
Excellent location, room was clean with a great view, staff were friendly and provided fast service
April 16, 2013
Rated 3 out of 5 by ScillyGirl Best view in town
Nice hotel, with fantastic views over the Toronto Islands. Restaurants expensive, but food is good.
April 30, 2013
Rated 3 out of 5 by Joules Great Location
Can't fault the hotel's location, but feel improvements could be made in customer service and care.
October 8, 2012
Rated 5 out of 5 by OACCAC Always an enjoyable stay
Here for a conference this visit but always feel I've gotten value for the money and feel special!
June 19, 2012
Rated 5 out of 5 by mc55 my stay
I had a great stay, service was great, room was wonderful, staff were friendly and accommodating.
March 31, 2013
Rated 3 out of 5 by VIP1 TIFF2013
Overbilled by $2128.39 and accounting at the hotel has still not gotten back to me or company.
September 10, 2013
Rated 2 out of 5 by Derek12 I know hostels with better service
The costumer service was horrible to say the least, problems at both check-in and check-out.
April 11, 2012
Rated 3 out of 5 by maleablemud Not what I expected
The cleanliness and polish of the hotel was less that I would expect from the Westin brand
February 16, 2013
Rated 5 out of 5 by jake Great
Room and view was par or below. Staff was exceptional ! The staff made this trip perfect !
March 1, 2013
Rated 4 out of 5 by mdm70 Great Location
The hotel is close to all shopping,entertainment venues, in the downtown area of Toronto.
July 12, 2013