Rated 2 out of 5 by Binrob62 Not up to Westin standards
I normally stay at Westin Hotels and this one must have been one of the worst. This is really a 3 star hotel at best. I could go on and on but it would only make me more dissapointed.
December 20, 2012
Rated 3 out of 5 by ElanaRS Just average
Nothing exceptional about this hotel
December 19, 2012
Rated 3 out of 5 by Verified Reviewer Average
The hotel is nice but the rooms are really nothing special and the first room I was placed in, in the North Tower was quite dingy and looked like it was in need of a real deep cleaning. The location is good for certain things but certainly not central. Overall, for a Starwood I'd say this average to below average.
December 19, 2012
Rated 5 out of 5 by Target55 Lovely Weekend!
We purchased a Theatre/Hotel/Dinner package to see War Horse. We were pleasantly surprised to see that our hotel would be the Westin Harbour Castle as we had never stayed at this particular location. Our welcome was friendly, the front staff very efficient and the premises extremely tidy and festive. Our room was very clean, comfortable and with a great view of Lake Ontario. We highly recommend this property and look forward to our next stay.
December 19, 2012
Rated 5 out of 5 by Perky55 The staff
Went above and beyond. Very friendly, courteous and met all my inquiries with regard to the facility.
December 18, 2012
Rated 1 out of 5 by JRDD Not up to standards!
I was greatly disappointed with my recent westin experience at the Westin Harbour Castle, Toronto. In many ways it was not up to the standards I've come to expect from Westin.
Let me start with the room:
- A distinct and horrible mildew smell permeated the room. Most of which was coming from the bathroom area. In fact, the smell was so horrible in the bathroom I could barely spend any time in there without holding my breath.
- Upon use, it was clear the drains in both sink and bath were severely clogged, backing up water. I imagine this was the cause of the horrible mildew smell. Clearly they never clean the drains out.
- Hot water was non-existent and I took showers both days with lukewarm water. On occasion throughout showering and with no forewarning, the water would run completely cold for upwards of 1-2 minutes.
- "Heavenly Shower" HA! Only one of the showerheads worked, the other was clogged.
- The bathroom was maintained in a substandard fashion, as no bath supplies, other than soap, were placed there during my entire stay. The magnifying mirror was loose and rickety. The countertop water-spotted and dirty.
- The room temperature could not be regulated and was constantly overly warm, no matter how much I turned down the temperature on the thermostat.
- The heat/air system was extremely noisy.
- The room was not overly clean, as there were spots on the ceiling and marks on the walls.
- The Mizzen Restaurant in the hotel was mediocre. Food was average and fruits and vegetables were not fresh.
- The Staff in the Mizzen restaurant was rude and not accomodating, in fact, the greeter was placing everyone clumped in tables next to each other in the back of the restaurant (its a large space). When she was asked by a guest if they could move closer to the front of the room, she was overheard to say "NO, those are reserved", yet during the entire time in the restaurant NO ONE ever sat in the area near the front or further deep into the restaurant.
- The prices in the restaturant were OUTRAGEOUS for substandard food. $18 CAD for a bowl of "seasonal fruit" that had a few pieces of unripe melon, unripe pineapple and four sour strawberries is ridiculous.
All I can say is DO NOT go to this hotel if you want the standard Westin service.
December 10, 2012
Rated 5 out of 5 by BrooklineRob Great Greeting
Up at 4:30AM to catch a flight, meetings all day in cold Toronto and a client dinner at night. It was great to get a warm and friendly greeting! Aditya provided that but more importantly recognized I was a guest waiting and quickly appeared to check me in. He was courteous and efficient . He seemed to unders understood I just needed a room and we had a pleasant little chat and I was off. I travel a lot. I will be back to the Westin Castle my next trip.
December 5, 2012
Rated 5 out of 5 by SAMMI7 GREAT LOCATION
This hotel is in a fantastic location with great staff,very friendly and helpfull. The only problem was with getting bell man to take down luggage, he said he would be right up but never showed up at all had to take all luggage down ourself very dissappointed when rest of stay was wonderfull. Shall return again with smiles like all the staff. Could use a bar service in pool area too also room service was fantastic too
December 3, 2012
Rated 5 out of 5 by 1brickman Love from Home
I stayed for two nights at the harbour Castle. A Thurs night on my own for business and then again on Sat night with my wife. When I signed in on Thurs I mentioned I would be back on Sat night and that I was traveling from Halifax. Rachelle who checked me in said she had lived there and loved returning to visit. After checking in on Sat my wife and I took a stroll downtown, when we returned to our room we found a lovely note from Rachelle with two chilled "Keith's", "love from home" she said.
Truly a personal touch. Thank you Rachelle
December 3, 2012
Rated 1 out of 5 by reallydrisapointed disapointed
The hallway had vomit for the entire stay. I told them but they did nothing. The pool room was a mess with dirty wet towels on every chair but 2. The hot tub was milky coloured. The Wi-Fi didn't work in the entire hotel so our children were upset, and that got us upset.
Our tv remote didn't.work and neither did our cordless phone.
DON'T STAY AT THIS HOTEL!!!!!!!!
December 2, 2012
Rated 4 out of 5 by Igor Note
Problem with TV, several channels (10 to 12) no signal.........such as CNN
November 29, 2012
Rated 3 out of 5 by Zeusy88 Gold status means nothing to this property
When I checked in, I did not get my room upgrade, however the front desk agent Juan told me they weren't sold out (I find this extremely odd as why I didn't receive my upgrade - I was there for a conference). As well, I didn't get any of my room preferences (e.g., high floor). I was on the 19th floor, not the Club floor or SPG preferred floor, nor use of the Club room. I felt like an average traveller. I could see other people being happy with the service, but when I stay at SPG properties, I always get an upgrade and room preferences. Extremely disapointed in the overall check in process. Not what I am used to with SPG, especially Westin's.
November 28, 2012
Rated 5 out of 5 by Daver409 Westin Harbour Castle, November 2012
Another excellent stay at the Westin HC, one of my favourite hotels in North America. It was Grey Cup weekend in Toronto, so the arrival process was not up to usual standards with the valet service etc., but everything else was as perfect as I have come to expect. Once we were inside, we were greeted by Jennifer while awaiting check-in, and everything was looked after. We had an excellent room - better than we had expected due to a late booking - which was a pleasant surprise. Already looking forward to our next visit.
November 28, 2012
Rated 2 out of 5 by bobby48 Guest service deficiency
Facilities were comparable with other hotels in that market price. However I am very dissatisfied with having to pay excessive daily wifi rate to have internet service in my room. To leave the comfort, safety and privacy of my room and move to the public lobby is not acceptable. Non payinging guests can use it for free, and paying guests are required to go to the lobby for a service that is free in most coffee shops. Makes wifi devices without data plans useless. Not impressed.
November 28, 2012
Rated 4 out of 5 by kwconnection Great with one exception
Great stay when I was there for a week of meetings except one rude staff member. Amazing how one bad employee can ruin the efforts of the rest. I had stepped outside for a breath of air between meetings and the door would not accept my card to allow re-entry. Having been trapped outside once already I place a piece of cardborad to prevent the door from latching while I was outside so I could get back in. A staff member came and scolded me for this "we are heaing the hotel not the outside" an when I tried to explain the malfunctioning card lock she closed the door and once again locked me out.
November 26, 2012
Rated 3 out of 5 by Dan76 great potential, but facilities look tiered
hotel needs to be freshened up. rooms look tiered, meeting rooms looked dated
November 24, 2012
Rated 3 out of 5 by May72 OK
The hotel needs some renovation. It does not have the WOW factor that many other Westin hotels have.
November 23, 2012
Rated 4 out of 5 by Joe1965 Great Hotel stay
It was a pity that my stay lasted only 4 days. very professional staff and hotel catered for our needs.
November 20, 2012
Rated 4 out of 5 by AMCAIR Facilities Met My Expectations
This is the first time we have stayed at the hotel since the renovations. On a whole we we pleased with the results.
I have two (2) comments:
1) for a hotel that is promoting "Green", I was very disapointed in the fact that the hotel is using Plastic Glasses in the room. First because this is "Cheap" compared to other hotels that use glass glasses. and second because "plastic" is not easily renewable but must be disposed of in a dump or recycled
2) for a hotel of this quality, I was disapointed to learn that you charge for "WiFi" in the rooms.
Other than that, we were very pleased with our stay.
November 14, 2012
Rated 4 out of 5 by joseph416 Love the Staff at Westin Harbour Castle Toronto
As always, I take pleasure in recommending the staff at the Westin. from the moment i arrived until the time of departure, the staff are professional, friendly and extremely courteous
November 13, 2012
Rated 3 out of 5 by Emily22 Noisy Room, not getting the rest I needed
Reception staff was very accommodating and friendly. Unfortunately I was assigned a room (22nd Floor) facing the elevators in the North Tower. I heard the elevators going up and down all night at least up till 2 in the morning, that's when I decided to take a sleeping pill. Lots of doors banging, people talking. On top of all these, the Cooling/Heating system made a lot of noise, not just the blowing noise but also a tick tick sound when it stopped blowing. Bed was comfortable but a duvet was kept between two flat sheets (not inside the duvet cover). Then whatever they put inside the duvet cover was lumpy, heavy, and very uncomfortable. I felt trapped underneath it, could not turn comfortably. I took it off on my second night which improved the situation slightly but felt a bit cold. I did not have a good sleep both nights. Since I was attending a business conference, I was extremely tired both days. Did not try the restaureant since breakfast and lunch were provided for in the conference. Did not try the spa or Exercise Room. Had dinner in the city with friends and went straight to bed. Will not stay in this hotel again. The hotel is also away from city core and restaurants. Needs 10 - 15 minutes walk uptown.
November 12, 2012
Rated 4 out of 5 by shoppertoo Excellent Hotel
Excellent Hotel. Rooms very comfortable and clean. Staff very pleasant----even though problems with check-in.
Parking not convenient and too expensive.
November 10, 2012
Rated 5 out of 5 by kandg service was superior
your strength is in your staff. The service from the staff handling the parking, the wait staff, the concierge staff was superb. The food was also excellent, Unfortunately we had a bad experience with our room location. The noise from the elevator, or something disrupttd our sleep numerous times. Because of this we are not anxious to return,
November 10, 2012
Rated 4 out of 5 by TJOC Convenient
Vist was good- sounds of toilet flushing all night was a bit annoying. Hotel could use some refurbishing as it is starting to show it's age.
November 10, 2012
Rated 4 out of 5 by Hemmy33 Westin Harbour Castle - November 2012
The overall impression that I had of the facility was positive. The location is great if you want to go for a run by the lake however it is a 15 minute walk to get to any of the action in DT Toronto. My room was tidy however it was in need of some general repairs (paint peeling from the ceiling in the bathroom and the light over the shower did not work which meant you had to prop the door open in order not to shower in the dark). The staff was friendly and accomodating however I left my IPOD in the room and it has been more than 48 hours and still have not received a call from lost and found after leaving 2 messages.
November 7, 2012
Rated 4 out of 5 by Rockin Great location and view
No question that this hotel in this location iw the one to stay at. You have a great view of the water and well as a beautiful night view of the city. The staff is amazing and everything you need will be taken care of.
November 7, 2012
Rated 3 out of 5 by ShawnYOW Not the best but not the worst
Hotel lobby was very nicely decorated and the staff are very alert and are quick to tend to guest needs when it comes to checking in. Room was good and bed comfortable. Location is not really convenient since you have a 10 minute walk to reach the downtown core and any potential shopping/restaurants, unless you have car or take a taxi.
Where I had an issue was with the room located next to mine and the staff's response. The night before I set my wake-up call for 9AM, but unfortuantely an alarm clock in the room next door went off in the early hours of the morning and kept going off consistently for at least 15 minutes. When I called down to the front desk it took the switchboard 3 separate attempts to try and connect me with no success. The switchboard registered my complaint and said they would take care of it. 10 minutes later the alarm is still going off so I call back at which point I am informed that the alarm was coming from a person's cell phone and that they would need to send security because it is private property.
The alarm is finally stopped just before 6:30AM which I was thankful for, but then I get woken up again this time by the front desk staff at 7:30AM, letting me know they recevied my complaint and wanted to see if everything was alright. Although I appreciated the follow-up, it would have made more sense to check if I had a wake-up call scheduled prior to calling my room and ensuring that the call wouldn't disturb a guest.
I not recommending this hotel primarily because of the location. Although the next door room experience and subsequent follow-up were not the best, the chances of a similar situation occuring is minimal.
November 6, 2012
Rated 5 out of 5 by IG2BTL In a Pinch
Made a hasty reservation because of an earlier than expected arrival due to Hurricane Sandy. Quickly checked into my room and was able to rest after rushing around to get out of New York. The room was attractive, and quiet, just what I needed at the time
November 6, 2012
Rated 5 out of 5 by wildfirekunal One of the best Westin properties
I stayed here for two nights on a business trip. As a platinum guest, I was upgrades to their junior suite. The room was excellent - it was shaped like a quarter circle with windows around its circumference that were facing the water (sorry for being too technical :)) The view was awesome!
The hotel features an excellent pool and gym. Be sure to take advantage of this during your stay.
They ironed my suit in less than 45 minutes at no cost (tip well though!)
The concierge was nice enough to print me a couple of pages (vs. asking to me go to the business center)
Location is 20 minutes from the airport - there is a express shuttle that takes you to the airport for ~$27CAD one-way. Leaves from the hotel.
Buffet breakfast looked good. I however ordered from the menu.
Overall, great property - you don't need anything more than this Westin for your next trip to Toronto!
November 2, 2012
Rated 5 out of 5 by Plywood This hotel was wonderful
The hotel service was amazing. Friendly, courteous, patient and informative staff. Upon arrival we were greeted and directed to the main lobby and offered valet service. This was wonderful. The rooms were spacious and immaculate. Our stay was enjoyed and we will definitely return when visiting Toronto. Thank you.
October 31, 2012