Rated 5 out of 5 by linken Great Stay
Warm inviting hotel in good waterfront location. Excellent staff more than willing to accommodate our needs right from the parking staff, front desk and everyone we can in contact with. Have stayed in numerous hotels in downtown Toronto but will definitely be returning to this one. Nice room with lots of space, beautiful lakefront view, and quiet convenient area.
January 28, 2015
Rated 5 out of 5 by Nicoledmonet As always a first class experience
First, I would like to say that I love Westin Hotels. You are always treated like royalty. Upon arriving at the front desk, the employee asked my last name, and them recited my first name immediately, without reading a computer screen, it was like he was waiting for me personally. I was thanked for my loyalty, I'm a SPG Gold member, I know it may be odd, but I like when a company takes the time to thank their loyal customers. I was offered a upgrade from the two double bed room to a jr king suite, and was even asked if I would like late check out on my departure.
Upon entering the hotel, you walk right into the front lobby that houses the bar and a restaurant. The bar area was always perry full, making you feel as though it's a very happening place, there was enough table and chairs for everyone to sit and have a good time.
There was a full service Italian restaurant in the hotel as well, but we did not eat there, however it was a really fancy restaurant and it smelled wonderful.
The pool and workout area would rival any gym you could find anywhere. The spa was also offering massages and facials for prices of your local spa, not a big fancy hotel spa.
As always the room was excellent, clean and fresh. We had awesome view of the harbor, and while the hotel was pretty full due to the fact that this was one of the hotels that ran a shuttle to the Toronto Boat Show, it was mostly quiet. We did however, have a pretty rowdy next door neighbor, who after giving them a little leeway, we had enough and called hotel security. The security staff person was breaking up the party within 5 minutes and we heard no more noise for the rest of the night. Upon waking the next morning, we had a card under our door apologizing for the noise and offering us a free cup of coffee. I also received an email from the hotel service manager, apologizing and asking if there was anything else we needed.
I really felt this was above and beyond a normal service level, and only deepened my loyalty to Westin and SPG.
We have 3 more trips planned in the next three months and we are staying at SPG hotels for two of the trips, and of the one we are not is because a SPG hotel is not available.
Job well done Westin!
January 18, 2015
Rated 5 out of 5 by SmallTownFamily Great Staff at this Hotel!
This Hotel was great! The staff were extremely helpful and friendly. Excellent customer service. The Hotel was very clean and organized. We are from a small town and they helped remove any confusion or stress related to us visiting a large city. All the people in Toronto were great towards us.
We will be back! Thanks to all!
January 20, 2015
Rated 2 out of 5 by BizTraveler11 Unfortunate
Not what we expected from the Westin. Everything was good until we decided to go to the pool area.
- The hot tub was so over chlorinated that our eyes started to burn.
- After several showers we still smelled like chlorine, and it was all we could smell throughout the night.
- The heater in our room was loud and ineffective, it blew lukewarm air all night.
- We had a poor nights sleep because we were cold, smelled like chlorine and the heater roared loudly over our heads.
It was not the experience we expected on our Anniversary.
January 13, 2015
Rated 5 out of 5 by tuna2 great location
excellent location,service and facilities
January 11, 2015
Rated 5 out of 5 by izmo701 Rochelle in concierge is incredible
I was staying at the Westin Harbour Castle for a quick one night business trip and forgot to bring my Iphone 5 charger with me. I asked Rochelle who works at the concierge desk if the hotel had one and she gave me her personal one to use for the night. I was blown away that she would trust me with her personal phone charger, and so extremely thankful. She is by far the best concierge I have ever spoken with at a hotel. That service will not go unnoticed, and I will recommend this this hotel to all of my colleagues because of it.
April 8, 2013
Rated 4 out of 5 by Beday Holiday
My wife & I stayed here for 9 nights from 4th November 2014. Big hotel, but the staff were great. Room with view of lake was lovely, but the rooms will require a make over soon. Food & drink expensive but of good quality. Great location for exploring Toronto and the staff were very help full with taxis, restaurants and general tourist information. Swimming pool & jacuzzi were a treat after many hours of walking. We would stay here again.
November 19, 2014