Rated 5 out of 5 by webber1177 Staff is excellent
This is our 10th stay at the Prince and Lidja normally takes care of us. Clara more than filled her shoes and the entire front desk staff was beyond excellent. Leroy, Ernie and Steve were their congenial best.
Only the menu and food at the coffee shop still needs improvement.
We will certainly stay with you on our next trip to Toronto..
September 2, 2013
Rated 1 out of 5 by Awful Awful stay
The hotel was old and dated. The rooms were disgusting. Old carpet & furniture. Chipped and wornout furntiture and caprets in rooms. Room smelled old. Bathroom needs total renovation. Ventilation systems was noisy and inconsistent. We feel itchy after stay. Attended a banquest and brunch at hotel. Awful too.
March 11, 2013
Rated 4 out of 5 by TP007 Nice for weekend stay
Nice amenities. Good location if driving except there is a separate charge for self parking a vehicle. It is nice to have access to the tennis court. Fitness desk staff was helpful. It would be nice if there were a sign up sheet for tennis courts. Bathroom seemed small; showerheads seemed lower than normal.
August 9, 2012
Rated 5 out of 5 by linda Linda
Front Desk people are angels. Milia was our contact person and she was terrific.
I will say that I was surprised at how much in excess of the room rate you "hold" on check in. I hope no one is close to their credit limit when that happens. Good thing I used a card with plenty of credit limit!
February 19, 2013
Rated 5 out of 5 by Mount13 Our stay was pleasant
We were satisfied during our short stay at Westin Prince Toronto, as the environment within and without the hotel was beautiful and very nicely maintained, the room was clean and pleasant, and the personnel at the front desk and for the service was kind and very helpful.
August 8, 2013
Rated 5 out of 5 by MAXIMUS21 My stay was just SUPER!
The whole week that I stayed at the Hotel was just SUPER, the whole staff made sure my stay was great and they aswered all my needs! For the last 25 years each time I go, I feel just like home!
December 2, 2013
Rated 5 out of 5 by Tara35 No stone left unturned
The Prince met and exceeded my expectations. I felt well taken care of the whole time and while nothing arose that needed tending if it did, i knew who to ask and feel it would have been done. Staff were approachable whilst not being overbearing.
February 19, 2013
Rated 5 out of 5 by sheila14 efficient hote
have stayed at the Prince on multiple occasions,superb hotel,in Toronto it's my home away from home
May 14, 2014
Rated 5 out of 5 by Marc58 Nice atmosphere
Great location, front desk people were exceptional for meeting our needs. Nice Bar, great atmosphere and real nice staff at the bar.
February 24, 2013
Rated 5 out of 5 by lovewestin Will live here next time
Friendly staff, clean room, buffet breakfast with quality and many varieties, beautiful views, good location to anywhere.
September 1, 2013
Rated 5 out of 5 by Mich9827 Great staff!
Had a very pleasant stay on the weekend of Feb. 8-10 - the staff were great! They were all so friendly and accomodating.
February 11, 2013
Rated 5 out of 5 by Kate42 Stay here all the time
I stay here often due to business travel. They recognise me and appreciate my business. It's my home away from home
August 13, 2012
Rated 4 out of 5 by Chick1956 The room that I had was great
Room was very quiet, clean and spacious. The staff at the breakfast restaurant was polite and helpful.
October 31, 2012
Rated 4 out of 5 by puneet0977 The Hotel Has Great Staff
The Hotel has great staff and the service in the Lobby Restaurant is fantastic.
January 15, 2013
Rated 4 out of 5 by Arrowmaker Nice Property, but the Kitchen does not meet the Starwood standard
Stayed at here for the first time in 15 years a few days ago. Very impressed with the updates and, of course, always impressed with the 'Heavenly Bed'. Unfortunately, the kitchen is not up tot the Starwood standard. We went to the dining room about 8:30 pm on Sunday evening for a small bite after a day on the road. The warm Camembert I ordered was certainly not warm and essentially tasteless. The next morning, the kitchen could not correctly produce soft-boiled eggs; poached and hard-boiled were offered before we finally gave up. The wait staff were attentive, diligent, professional and truly apologetic. The deficiency was in the kitchen.
September 12, 2013
Rated 4 out of 5 by drnature Getting your needs met
Medical conferences can be exhausting. Flying in to a new place in the middle of winter can be disorienting. The Westin staff were friendly and seasoned at anticipating needs. I didn't have a car and the thought of either trying to find my way around or bracing the below temps was solved by eating at the lovely in-house restaurants. Want Japanese, Continental or Persian? - the choices were varied and I still want the grilled eggplant recipe stuffed with walnut paste and drizzled with pommegranite juice. The room was modern minimalist, but gave an expansive warm feeling. Great for anyone who suffers from claustrophia. Small details in the ammenities like the clothesline for wet swim suits, complimentary Starbucks, robe, hair dryer, iron, and toiletries. All of these things seem small, but when you are restricted from carrying items either because of security or cost they are welcome ammenities. It was lovely to wake up and use the fitness room, slip into the hot tub (could have been warmer) and then slide over to the sauna. Tyson, the concierge, was exceptional with coordinating ground transportation to the airport or answering any question or finding my not quite dry bathing suit after check-out and neatly packing it into my luggage. Without hesitation, I would stay at The Westin again.
February 4, 2013
Rated 4 out of 5 by ZR2440W Comfortable stay
The Westin Prince was a worthwhile selection and I would stay there again. Parking is open air surface lot onsite but not connected by a covered walkway (i.e., so if there was inclement weather, this would be uncomfortable). The exterior is somewhat outdated appearing, but inside, the lobby is quite nice. Staff were very friendly and helpful. The king bed room was comfortable. Again, the windows and some parts of the room (windows, phone) reflected an outdated decor a bit, but the room was comfortable, clean, and reasonably modern. Flat screen TV was glitchy and not in HD but not an issue since I didn't watch much TV. Outdoor pool only and was closed for the season. Restaurant appeared nice. Not too far to main throughfares by car and convenient dining locations within walking distance.
April 21, 2014
Rated 2 out of 5 by wongjc82 This Hotel
When I checked in with my boyfriend, the concierge didn't ask for my id and he spelled my last name wrong. I didn't find out until I had to get a new room card which wasn't working. I provided my id which did not match the name on their computer system. I spoke to 2 staff before there was a security who escorted me to my room to confirm my belongings and id. I felt like a criminal!
May 1, 2014
Rated 5 out of 5 by Jacko Great location and a home like feel.
We stay here quite often and have always enjoyed our stay. The staff are quite open, friendly and accomodating. The workout facility is well equipped and above what one would normally find at a hotel centre. The location of the hotel is fantastic being close to the downtown but not in the downtown. The 401 and DVP are a block away for easy access to anywhere you want to go. Things are quiet around the hotel and going for a walk or run is an easy option. The restaurant has a great setting with good service and food. The pool is seasonal (indoor whirlpool though) and is kept clean and inviting. A great place to stay and would highly recommend a stay here.
April 11, 2012
Rated 4 out of 5 by Lecorbusier The 20% factor
Unlike many hotels of this price range, the Westin Prince was surprisingly "scaled" for what I was expecting. It was like my room was 20% larger than I would have thought. And I felt taken care of on my brief stay there.
May 5, 2014
Rated 5 out of 5 by Trish16 Clean and Comfortable
I would stay at the Westin again. The room was clean and comfortable. The staff was very helpful and friendly.
May 7, 2014
Rated 4 out of 5 by garrett1 Relaxing Property
We were very happy with our stay. The room was a bit dated (wallpaper) but the bed was excellent and the room had modern amenities. The property is gorgeous and relaxing. A great place to relax and feel you got away from it all in the midst of Toronto. You are literally 20 minutes from downtown.
The main restaurant looked great as does the lobby. Parking is pay here both self and valet. Concerns here are with the the pool. You have a major Carpenter Ant problem. You also have a signage problem getting to the pool that needs to be corrected. The room service at the pool is also a problem. I gave up on my drink order on Saturday.
July 15, 2013
Rated 3 out of 5 by Clint 4/18/2014 Stay (1 Night), Jr. Suite
Overall, a really comfortable stay and great staff. I would recommend staying.
My only issue was the room looks like a blend of new updates and very old and worn decor. Carpet, wallpaper, balcony, wall plates, couches,bathroom phones, and peeling paint in one of the bathrooms definitely need updating. But, a very comfortable and clean hotel.
If this was a 3 star hotel, this would be acceptable, but I expect better quality for a 4 star (especially for the Jr. Suite)
April 20, 2014
Rated 3 out of 5 by ironman22 nice location but could use improvements
Nice hotel, located out of the city and a nice park behind.
Facilities are average. Sauna doesn't work, and the hot tube is cold. Gym is very small.
Ate breakfast and enjoyed the buffet. However my room was slightly dirty upon entering (the cups in the bar and the desk area).
Exercise room was a bit dirty and no staff, water spilled all over the place and some equipment didn't seem to have been wiped down for awhile.
The room itself was a bit cold or too hot, ran the AC or Heat non stop....leaving it at 21-22C did not seem to work at all. Plus it was so loud to keep on all night (I left it on regardless)
I think there are some better alternatives in the area.
December 17, 2012
Rated 5 out of 5 by lidam this hotel is very relaxable
I always want to come back there
April 30, 2014
Rated 5 out of 5 by BM21 Excellent Stay
Just wanted to pass along a brief message for anyone considering staying at the Westin Prince in Toronto just off York Mills. My wife and I celebrated our 1 year anniversary there on Saturday and the experience was outstanding. The front desk wished us their best upon arrival (and departure) and we even had a small gift (wine and desserts) for us in our room when we returned from dinner. We specifically picked the Prince because of our postitive past experiences with the hotel, and just when we thought the experience couldn't be any better, they went above and beyond. I would highly recommend this hotel for anyone looking to celebrate an event, or simply just looking to get away from reality for a night.
February 24, 2014
Rated 4 out of 5 by mvcboy nothing too surprised
The hotel is older than average westin hotels to some points, the noise from the fan is huge. The staff forgot to offer me enhanced room at the first time, then I have to come back for asking, so I eventually got a higher floor room without great view though.
The coffee in the restaurant is not as good as it is supposed to be.
April 18, 2014
Rated 3 out of 5 by westcoast Below Average to Average
My past stays at other Westin properties have been good to excellent. With the 2 issues below I would have to rate the stay as below average to average.
1. arriving in from Vancouver, I had a 3 hour time zone change, so trying to sleep in Saturday morning I was awaken by maintenance in the room next door drilling.bang on the connecting wall.
2. After a night out Saturday and arriving back a the hotel, house keeping had made the room, but did not replace the pillow cases and thus left the pillows in the middle of the bed. It means no supervisor ever came into the room to check for proper accordance. As it was late evening, I never bothered to call house keeping to rectify the problem.
January 14, 2013
Rated 5 out of 5 by Miki47 Beautiful hotel, friendly staff and great location
My husband and I returned to this hotel after a wonderful previous stay. Their staff are very tuned in to customer needs and requirements which made our stay exceptional once again. This is our hotel choice for Toronto. It has easy access off the highway, close to restaurants including three of their own, and the hotel itself is modern, clean with available parking. It is also very quiet and has a relaxed atmosphere. Excellent.
April 7, 2014
Rated 5 out of 5 by RLC55 Completely Relaxing and Totally Accommodating...
Loved our stay at the Westin Prince and we will definitely be back again soon! The staff were lovely, very polite and extremely accommodating. Our agent Joseph provided us with a corner room overlooking the city and CN Tower. The staff went above and beyond and created a positive memorable customer experience! Thank you Westin Prince :)
April 7, 2014