Rated 5 out of 5 by Jacko Great location and a home like feel.
We stay here quite often and have always enjoyed our stay. The staff are quite open, friendly and accomodating. The workout facility is well equipped and above what one would normally find at a hotel centre. The location of the hotel is fantastic being close to the downtown but not in the downtown. The 401 and DVP are a block away for easy access to anywhere you want to go. Things are quiet around the hotel and going for a walk or run is an easy option. The restaurant has a great setting with good service and food. The pool is seasonal (indoor whirlpool though) and is kept clean and inviting. A great place to stay and would highly recommend a stay here.
April 11, 2012
Rated 4 out of 5 by garrett1 Relaxing Property
We were very happy with our stay. The room was a bit dated (wallpaper) but the bed was excellent and the room had modern amenities. The property is gorgeous and relaxing. A great place to relax and feel you got away from it all in the midst of Toronto. You are literally 20 minutes from downtown.
The main restaurant looked great as does the lobby. Parking is pay here both self and valet. Concerns here are with the the pool. You have a major Carpenter Ant problem. You also have a signage problem getting to the pool that needs to be corrected. The room service at the pool is also a problem. I gave up on my drink order on Saturday.
July 15, 2013
Rated 5 out of 5 by Carl001 Great generally
I was staying here alone. My wife insists on cleaning all surfaces in a hotel room with a disinfectant wipe (Lysol). To my pleasant surprise, even with all surfaces cleaned (all bathroom surfaces, tabletops, desks, tv remote, phone,...), not one bit of dirt showed on the wipe. I even looked for bedbugs (between mattresses, under/around bed,...) - no bugs! Very pleasant and spacious room. Main restaurant (Seasons) pricy but quite good. All staff (front desk and restaurant) were very pleasant and helpful!
November 25, 2013
Rated 3 out of 5 by ironman22 nice location but could use improvements
Nice hotel, located out of the city and a nice park behind.
Facilities are average. Sauna doesn't work, and the hot tube is cold. Gym is very small.
Ate breakfast and enjoyed the buffet. However my room was slightly dirty upon entering (the cups in the bar and the desk area).
Exercise room was a bit dirty and no staff, water spilled all over the place and some equipment didn't seem to have been wiped down for awhile.
The room itself was a bit cold or too hot, ran the AC or Heat non stop....leaving it at 21-22C did not seem to work at all. Plus it was so loud to keep on all night (I left it on regardless)
I think there are some better alternatives in the area.
December 17, 2012
Rated 4 out of 5 by EnvoyBoy Solid Suburban Option
First, don't let the name fool you. This hotel is not close to the center of Toronto. Took me 25 mins to drive to the AGO with no traffic on a quiet Saturday morning. That said, it's in suburbia and there are probably ten family-friend, inexpensive restaurants to which you can walk. Parking was plentiful and check-in was great and friendly. Room was standard Westin fare although the bathroom a bit worn and the shower stall far too small for the hardware of the heavenly bath. Towels could use replacing. As a plat was upgraded to a corner room with a very shallow balcony but nice views of the city in the distance. Only significant complaint was being woken up by housekeeping at 9:30am on a Saturday on the day of check out. Not happy! Don't they coordinate with the front desk to learn when a room has been vacated?? Solid location and got a good, last minute weekend price. I'd return.
December 2, 2013
Rated 4 out of 5 by Cheung79 nice place outside of the core
this place a lil far out, but it offers bigger rooms, and more relaxed atmospere. Needs a bigger work out facility, but overall not bad.
December 11, 2013
Rated 3 out of 5 by westcoast Below Average to Average
My past stays at other Westin properties have been good to excellent. With the 2 issues below I would have to rate the stay as below average to average.
1. arriving in from Vancouver, I had a 3 hour time zone change, so trying to sleep in Saturday morning I was awaken by maintenance in the room next door drilling.bang on the connecting wall.
2. After a night out Saturday and arriving back a the hotel, house keeping had made the room, but did not replace the pillow cases and thus left the pillows in the middle of the bed. It means no supervisor ever came into the room to check for proper accordance. As it was late evening, I never bothered to call house keeping to rectify the problem.
January 14, 2013
Rated 5 out of 5 by Montrealeric weeken in Toronto
While driving in from Montreal, my 2 year old vomited. so you can imagine when we finally arrived we were elated. The check in person was able to make arrangements to accommodate my gold status and upgrade us to a corner room. THANK YOU!!!!!!
We go to our room and realized that our son decided to unpacked his clothing before we left Montreal. staff was great in steering us to the nearest Joe Fresh Store.
They also gave our 2 yr old a welcome kit. he loved it.
Breakfast buffet was a hit for him as well.
The only down side is the pool is not heated. after 15 mis in the pool, my son's lips turned blue.
location is great. i usually stay downtown, i think i will be staying here from now on. if the price is right.
August 15, 2012
Rated 5 out of 5 by Judy1940 Very Comfortable and Restful
Beautiful room, heavenly bed, quiet and restful - room service food great quality - terrific hotel visit!
November 24, 2013
Rated 3 out of 5 by Travelsl1 A stay to remember
Got stuck in the elevator
Patio door fell and had to change room
Clock went out during the night
Just a bad day I suppose !
November 22, 2013
Rated 5 out of 5 by FGW1 Traveler
We have stayed at this hotel for at least four previous times. it is clean, welcoming and convenient.
November 18, 2013
Rated 4 out of 5 by Mrjoy Oh the wifi
Ok so the westin prince Toronto is a nice hotel. It's clean. The gym is nice, the staff is friendly. But the in room wifi is basically a joke. I've stayed in the hotel multiple times and the in room wifi is mediocre at best and unacceptable at worst. During this stay it was at its worst. Depending on where in my room I was sitting I would lose connection. That was if I could even connect at all. I tried to connect with an iPad, then later an android smart phone, and when those were both on and off I tried my pc. With each device the connection was the same minimal. For the price you charge your guests for in room wifi they should expect the same quality wifi service they pay for at home. Not some joke of quality like I experienced last week.
March 23, 2013
Rated 4 out of 5 by Neoteros At Westin level!
Together with my family I spent two nights at this hotel and used it as a base to visit Toronto. That was at a time an advantage and a limit. The advantage was that the hotel was a good choice to visit the city. The limit was that while visiting the city I could not enjoy all the impressive facilities granted by the hotel, i.e. gym, pool, tennis courts, etc.
Incredibily nice the personnel at the reception, always smiling, supportive, effective. Delicious the buffet breakfast.
As a Platinum, I got all the possible recognition they could grant me with.
The only disappointment was that during the day between the two nights none cleaned the room up. Unusual for a hotel of such a level.
Yet, I would suggest Westin Prince to all those visiting Toronto.
August 24, 2012
Rated 4 out of 5 by Jerr1 westin prince hotel
Very nice quite hotel.Very comfortable. Easy access to all our needs. Would recommend it .
November 12, 2013
Rated 5 out of 5 by Revepw This hotel is inviting
The first impression is inviting and welcoming. From the front desk staff, to the restaurant staff the spirit of hospitality prevails. Coupled with the warm, enveloping design details, the stay was a treat worth repeating.
November 5, 2013
Rated 5 out of 5 by LuckyChuck Unforgettable Experience
The service is faultless, the employees are polite and competent. The room comfort is awesome!
November 11, 2013
Rated 2 out of 5 by Pat7 Decent hotel but staff ruin it
Good clean hotel, good area and relatively clean. Staff however leave a lot to be desired. Front desk was disorganized and un helpful in resolving problems.
November 6, 2013
Rated 5 out of 5 by PLAKTYK Home away from Home
I'm from the Maritimes and don't really enjoy being in Toronto but have had to be in the city a lot for work. Unfortunately now I have to move to Toronto (which I'm not that happy about) from Halifax (which I adore) because it's more cost effective even with the hike in the cost of living. The only thing that is allowing me to get a bit excited about this move is The Westin Prince. Knowing that this beautiful hotel, with its amazing staff, is a short train ride out of the city is enough to allow me to exhale.
Whenever I come to Toronto now I always stay at The Westin Prince. The turnover is quite minimal so I've been dealing with some of the the staff for coming on 4 years which, as a maritimer and a frequent traveler, makes a potentialy volatile and erratic experience more like coming to visit friends you don't get to see every day.
The Westin Prince and its staff will always hold a special place in my heart. As someone who really only stays at Westins when travelling all over the world that's saying something.
October 29, 2013
Rated 4 out of 5 by favre poor service
Was very disappointed with staff attitude. we had checked in with 2 rooms after a accident at our home made us leave our home. we were awoken at 10 pm with a fire alarm which went on for 1 hour. my 2 children were exhausted the next day for school. when i went to the front desk the next day. The gentleman just shrugged and said it was unfortunate. I would think a hotel with good service would have at least offered a free night or some other compensation.
September 18, 2013
Rated 2 out of 5 by hockeyplayer Needs a makeover
Room was drafty, noisy, with old ragged carpeting and dim bathroom lights. Cut myself shaving 'cause I couldn't see a thing there. Noise all night long from doors banging, stairs, and whatever else in the vicinity, terrible isolation in the room. Strong draft from the bottom of the windows, and internet that constantly goes off and needs to be reselected again, on every one of my devices. Overall, a disappointing facility, not to mention the fact that it's in the middle of nowhere, and a $50 ride downtown...
February 8, 2013
Rated 3 out of 5 by Msongbird Nice
Nice hotel. For the type of food that was served, I feel food was over priced.
November 4, 2013
Rated 5 out of 5 by DeborahF Westin Prince Gets a Gold Star
Our stay at the Westin Prince was excellent and we want to thank everyone, especially Joseph at check-in, for making our stay so comfortable. In spite of having 200 people check in and out at the same time, your staff were all very friendly and accommodating. We will definitely recommend your hotel!
October 21, 2013
Rated 4 out of 5 by SalvelinusN good over all
All in all my stay was fine. The desk staff was freindy courteous and eager to please. Food and servie in the lounge was also above average for lounge food. I think though it is abslolutely rediculous to provide a 50" TV without HD feed. it is a contradicio in terms. Whyu woukd you wnt to see a huge depicitionn of a poor quelity image? IIf yo don't want to spring for HD don't provide a large flat screen TV. its silly
September 17, 2013
Rated 4 out of 5 by WearyWanderer A gem of a place with a few irrirants
One of the better hotels I've had the pleasure of staying in. Great view with a balcony which really doesn't open out.
An excellent setting and a neat layout make sit one of my favourite business hotels...
... except the internet conection speeds are abyssmal, making anything more than browsing and email arduous.
And the chairs... its wooden, too low for the desk and can in no way be adjusted. I stay at the Westin when I'm travelling on business and this was not condusive for work
June 25, 2012
Rated 4 out of 5 by madmags My Westin Experience. Dec. 13
The room was very nice and the bed was comfortable.
Service in the restaurant was excellent.
However, I was there the night of the power outage------I had picked your hotel due to a previous stay with a friend and becsuse I wanted to be close to Lawrence and Leslie for an appointment with an eye specialist.
My plan was to minimize stress before a potentially serious Drs appointment.
The power outage did not really allow for that!
The staff were excellent and all service was great.
December 17, 2012
Rated 2 out of 5 by JoandKr Very Disappointing Facility
Very poor or non-existing signs beginning with self parking lot pre-pay tickets that expire at 3 AM. No signs to restaurants and none open until 5 PM. No signs to elevators, outdoor pool or tennis court. No staff at front doors to help with luggage or even to say "welcome". TV in room didn't work until you turn on a power switch on the wall by entrance way... and you guessed it... no sign. The Express Service operator said "everybody calls with same question". No body in this hotel has stood back and looked at things from the Guests (Customers) perspective.... just their own short sighted that's good enough point of view... and we can save money by doing only the minimum necessary. It shows across the whole building and staff... not 1 staff member had a smile or seemed to be enjoying their job. I won't go back again.
June 10, 2013
Rated 2 out of 5 by Harold50 Westin Prince, Toronto
My room had flies. One night a fly was on my bed, and on a daily basis several flies were on the sliding door. I did not expect this at a Westin hotel! The hallway had a hole in the wall with wallpaper coming down. My room was room number 1112. The food was excellent at the hotel, and doormen are excellent.
September 26, 2013
Rated 4 out of 5 by CPCC Almost There
Clean room, attentive and professional staff. Only shortcomgs were: Breakfast couldn't be delivered as early as I'd like and housekeeping didn't replenish the toiletries making my morning shower a challenge
October 10, 2013
Rated 5 out of 5 by Tazzy32 Birthday away from Home
I recently had to travel on business on the day of my birthday. I was pleasantly surprised to find in my room, a bottle of chilled white wine, a fruit tray and lovely card signed by the Front Desk Staff, wishing me happy birthday. What a lovely and very thoughtful thing to do. Even though I had to be away from home, it was touching to have my birthday recognized by the staff at the Prince. Thank you so very much.
July 8, 2013
Rated 5 out of 5 by Pedroboy Lovely setting
A great hotel in a lovely green setting - hard to believe that you are in the middle of a metropolitan city! We even saw a deer from the restaurant window! Only drawback is that you need a car to get to anything you may want to visit, but it is certainly a more restful environment than downtown TO. Very close to the 401 and the Don Valley Parkway which can be a great asset depending on your reasons for being in Toronto.
May 19, 2013