Rated 5 out of 5 by MAXIMUS21 My stay was just SUPER!
The whole week that I stayed at the Hotel was just SUPER, the whole staff made sure my stay was great and they aswered all my needs! For the last 25 years each time I go, I feel just like home!
December 2, 2013
Rated 4 out of 5 by Cheung79 nice place outside of the core
this place a lil far out, but it offers bigger rooms, and more relaxed atmospere. Needs a bigger work out facility, but overall not bad.
December 11, 2013
Rated 4 out of 5 by EnvoyBoy Solid Suburban Option
First, don't let the name fool you. This hotel is not close to the center of Toronto. Took me 25 mins to drive to the AGO with no traffic on a quiet Saturday morning. That said, it's in suburbia and there are probably ten family-friend, inexpensive restaurants to which you can walk. Parking was plentiful and check-in was great and friendly. Room was standard Westin fare although the bathroom a bit worn and the shower stall far too small for the hardware of the heavenly bath. Towels could use replacing. As a plat was upgraded to a corner room with a very shallow balcony but nice views of the city in the distance. Only significant complaint was being woken up by housekeeping at 9:30am on a Saturday on the day of check out. Not happy! Don't they coordinate with the front desk to learn when a room has been vacated?? Solid location and got a good, last minute weekend price. I'd return.
December 2, 2013
Rated 5 out of 5 by Carl001 Great generally
I was staying here alone. My wife insists on cleaning all surfaces in a hotel room with a disinfectant wipe (Lysol). To my pleasant surprise, even with all surfaces cleaned (all bathroom surfaces, tabletops, desks, tv remote, phone,...), not one bit of dirt showed on the wipe. I even looked for bedbugs (between mattresses, under/around bed,...) - no bugs! Very pleasant and spacious room. Main restaurant (Seasons) pricy but quite good. All staff (front desk and restaurant) were very pleasant and helpful!
November 25, 2013
Rated 5 out of 5 by Judy1940 Very Comfortable and Restful
Beautiful room, heavenly bed, quiet and restful - room service food great quality - terrific hotel visit!
November 24, 2013
Rated 3 out of 5 by Travelsl1 A stay to remember
Got stuck in the elevator
Patio door fell and had to change room
Clock went out during the night
Just a bad day I suppose !
November 22, 2013
Rated 2 out of 5 by LandedSPG Average at best
I stayed here for three nights around July of 2008 so my review is based on the standards/experience I had at that time. Things could have gotten better or worse since those days.
Simply put; no lounge, no upgrade, uninspired hotel design, kinda pricey and terrible location. Why would you stay here?
The staff interaction was very minimal, I had nothing to ask them once they outlined how very little the hotel offers PLATs and the hotel is close to nothing (compared to downtown hotels) so you really needed no guidance either.
I never felt like I was at a Westin.
This hotel meets but does not exceed the category 3 standards on almost every category and with respect to location alone should be downgraded to category 2.
March 28, 2012
Rated 1 out of 5 by Rmac66 Bedding not changed from previous guest
I had the disturbing experience to crawl into my bed last night only to have sheets and a comforter with the strong smell of a previous guest cologne. It was unsettling to know the bedding had not been changed.
I raised it to the front desk and the manager and have had no reply and still waiting a day after. I did finally request a different room after I was given a different comforter without a cover and no new sheets (and the expectation I would make the bed myself)
I love SPG and their hotels but this is not the first problem at this property. Be cautious!
September 5, 2013