Rated 4 out of 5 by Bella07 Not the Service I remember in the past
This was not my best visit to the Prince. It started with a late check-in (12:45 am) after a construction-delayed drive. I was late, I was tired but the check-in was awkward. In my room the amenities were not the same as the past and I discovered in the morning that I could not get the television to turn on. Finally, on check-out I looked for the apples in the lobby (one of my favourite perks) and found none. Perhaps just a bad experience. I like the Prince and I find it convenient and reasonably priced, I just hope this is not a trend in customer service.
July 8, 2014
Rated 5 out of 5 by beryb pleasant stay but far from downtown
Positive: Courteous staff, clean, spacious room, super comfy bed/pillows, taxis on site readily available, nearby bus stop which takes you to subway and on to downtown in about 35 minutes), in-rooom items such as coffee maker, fridge, hair dryer, etc.
Negative: distance to downtown, shower curtain smelled moldy, not so nice view from room 508, difficulty using wifi
Didn't use any of the on-site facilities like pool or gym.
Dinner at Katsura- chef was entertaining, food was good, but not quite worth the expense.
July 7, 2014
Rated 4 out of 5 by rk19 This hotel is a family favorite due to its convenient location in Toronto and high standards.
Excellent as usual.
One issue with our July 2014 stay, for a period, there was a distinct smell of cigarette smoke near the door / joining room door. The smell dissipated after an hour. I would have informed the front desk if it had continued.
July 8, 2014
Rated 5 out of 5 by pudgeon Long Term Stay
Jennifer, Joseph, Arthur and Stephanie
excellent pr polite, immediate willingness to assist. Responsive staff, Jesse, day housekeeper (Philipino) excellent. Front lobby beautifully appointed, cool water, Globe appreciated daily. Pool well cared for but season too early for use.
Room needs some updating, walls, bed, all electical outlets loose, balcony planting needs attention (all weeds) decking needs replacement. TV station selections poor. Near by woodlands, littered with garbage.
All in all an excellent accommodation for a long term stay, large walk in closet, two sink bathroom, provision of microwave and fridge so helpful. Convenient to downtown core, highways, great restaurants. Guiliana kindly arranged a special rate for our 6 week stay which was great.
We did not use the restaurants in house due to high pricing.
Staff were exceptional, respectful, eager to assist.
July 7, 2014
Rated 3 out of 5 by 1FamilyTraveller2014 uncomfortable beds
The full-size beds are very uncomfortable - hardly any padding. Plenty of pillows to use. We ended up sleeping on top of the comforter as extra padding.
One of the three elevators was broken during our stay. The other one happened to have a broken button for our floor during the first day or so. It was fixed shortly after, but there was no sign saying that they button was broken. We had to lug our luggage to the floor above, get out and wait for another elevator to take down to our floor. The starbucks coffee packets are really weak and the coffee machine had grinds in the water compartment.
We were surprised to not be charged for parking this time which is good because the parking lot was often so full that we had to park far away due to weddings at the hotel. There should be parking for hotel guests and parking for visitors who are not staying.
Internet (wired or wireless) said there was a charge but sometimes I found my cell phone connected on its own and we were not charged so that is confusing. In this time and age, internet should be free for US or out of country visitors with no international data plan.
Convenient location near the DVP and 401.
Another strange thing was to block off a whole area to wax the floors on a busy weekend.
Nice garden and outside. Nice bellhop's at the entrance.
July 7, 2014
Rated 5 out of 5 by DKG001 Hotel cleanliness and staff friendliness make this a great hotel to stay at
All that you would expect from a Westin hotel. The staff at the Prince are very attentive to your needs, friendly and the rooms are comfortable.
July 6, 2014
Rated 5 out of 5 by barrism26 Great Hotel
Turelly think for their guests, upgrade my room when they could
July 5, 2014
Rated 5 out of 5 by Dinsk A lovely 5 night stay
We enjoyed the stay very much. Clean hotel and rooms, friendly staff, air-conditioning in public areas just right, pool area clean.
Would definitely stay again.
July 3, 2014