Rated 3 out of 5 by Clint 4/18/2014 Stay (1 Night), Jr. Suite
Overall, a really comfortable stay and great staff. I would recommend staying.
My only issue was the room looks like a blend of new updates and very old and worn decor. Carpet, wallpaper, balcony, wall plates, couches,bathroom phones, and peeling paint in one of the bathrooms definitely need updating. But, a very comfortable and clean hotel.
If this was a 3 star hotel, this would be acceptable, but I expect better quality for a 4 star (especially for the Jr. Suite)
April 20, 2014
Rated 4 out of 5 by mvcboy nothing too surprised
The hotel is older than average westin hotels to some points, the noise from the fan is huge. The staff forgot to offer me enhanced room at the first time, then I have to come back for asking, so I eventually got a higher floor room without great view though.
The coffee in the restaurant is not as good as it is supposed to be.
April 18, 2014
Rated 4 out of 5 by AFG2 Good facilities but staff in restaurants below par
Hotel experience was good but the restaurant staff at dinner was unacceptable. Server was not friendly or responsive. Seemed like it was a chore to serve us. Needs a lot of improvement.
April 10, 2014
Rated 5 out of 5 by Miki47 Beautiful hotel, friendly staff and great location
My husband and I returned to this hotel after a wonderful previous stay. Their staff are very tuned in to customer needs and requirements which made our stay exceptional once again. This is our hotel choice for Toronto. It has easy access off the highway, close to restaurants including three of their own, and the hotel itself is modern, clean with available parking. It is also very quiet and has a relaxed atmosphere. Excellent.
April 7, 2014
Rated 5 out of 5 by RLC55 Completely Relaxing and Totally Accommodating...
Loved our stay at the Westin Prince and we will definitely be back again soon! The staff were lovely, very polite and extremely accommodating. Our agent Joseph provided us with a corner room overlooking the city and CN Tower. The staff went above and beyond and created a positive memorable customer experience! Thank you Westin Prince :)
April 7, 2014
Rated 5 out of 5 by jojo73 great location
would definatly stay here again. Easy to get to from highway, close to restaurants and shopping. Very clean and comfortable. staff was extremly happy and pleasant.
March 31, 2014
Rated 2 out of 5 by LandedSPG Average at best
I stayed here for three nights around July of 2008 so my review is based on the standards/experience I had at that time. Things could have gotten better or worse since those days.
Simply put; no lounge, no upgrade, uninspired hotel design, kinda pricey and terrible location. Why would you stay here?
The staff interaction was very minimal, I had nothing to ask them once they outlined how very little the hotel offers PLATs and the hotel is close to nothing (compared to downtown hotels) so you really needed no guidance either.
I never felt like I was at a Westin.
This hotel meets but does not exceed the category 3 standards on almost every category and with respect to location alone should be downgraded to category 2.
March 28, 2012
Rated 1 out of 5 by Rmac66 Bedding not changed from previous guest
I had the disturbing experience to crawl into my bed last night only to have sheets and a comforter with the strong smell of a previous guest cologne. It was unsettling to know the bedding had not been changed.
I raised it to the front desk and the manager and have had no reply and still waiting a day after. I did finally request a different room after I was given a different comforter without a cover and no new sheets (and the expectation I would make the bed myself)
I love SPG and their hotels but this is not the first problem at this property. Be cautious!
September 5, 2013