Rated 2 out of 5 by brod09 Needs Improvement
Room had musty smell
There was no shampoo in the bathroom
June 28, 2014
Rated 5 out of 5 by Breh great hotel
very comfortable rooms. Lovely public areas. great meeting room facilities. Pretty grounds, including pool, tennis court, shuffleboard. Kid friendly. close to the 401, for easy access to anything you might want to do in Toronto.
June 24, 2014
Rated 3 out of 5 by Angus822 Facility requires improvement
The Lift has been down for at least two days, made us waiting at least 5 mins more to get into the lift.
And , the toilet there noise insulation is bad, i.e. hear very clear when the next room when they turn on their Showers///
June 16, 2014
Rated 1 out of 5 by 40yearguest Unhappy guest
I was so disapponted with our return to the Prince Hotel. We were given room 508, a very dark room with little natural light. I noticed dishes in the corridor on Saturday am. They were still there on Sunday. Our room was never made up, we asked gor mire coffee creams and they were literally tossed in our room. I could tell you more.
June 9, 2014
Rated 5 out of 5 by Dave421 Westin Prince is like home away from home
I have had the pleasure of staying at the Westin Prince for over a year nearly every week for business. My most significant impression is the quality of their people and the level of service that they offer their guests.
June 6, 2014
Rated 4 out of 5 by Manitoba18 Nice hotel
Good services around, hotel staff were excellent, long cab ride to downtown.
June 2, 2014
Rated 5 out of 5 by KG26 Great location
Good running trails close by. Lots of restaurant options close by and in the hotel.
May 30, 2014
Rated 1 out of 5 by Milbaby Poor
Mold in shower.
Handle on shower door missing.
Tea bags not replaced daily.
Elevators under repair.
Cartering to conference room was insufficient, had to keep ordering additional food through room service.
May 29, 2014
Rated 5 out of 5 by Mel43 Westin Prince
We stay at the Westin Prince twice a year for five days each time. The staff and the management have always gone out of their way to make everything happen for us--which we totally appreciate. We always look forward to our next stay.
May 20, 2014
Rated 5 out of 5 by Myrna628 This hotel has great features.
The staff is extremely professional. The food is excellent, great presentation. The bar is extremely well located in the main entrance.
The rooms are very well appointed and the cleanliness is amazing.
The only issue is a shower cap should be available in washrooms. The location of this property is excellent, whether travelling north or south.
Nice quiet property, with great walking paths and all amenities.
Would highly recommend this property for business or relaxation.
Great pool & Exercise room..all you could ask for & more..
I know this property very well for 25 years, had many many meetings and events here.
May 15, 2014
Rated 4 out of 5 by SHS34 Stay here frequently on business
I stay here often when I'm in Toronto on business. The hotel, facilities, rooms and staff are all quite good. The little touches are appreciated.
A couple of minor details: The pillows provided are generally feather pillows. As someone with severe allergies, I normally request synthetic foam pillows, which your housekeeping staff is happy to provide, but they are almost invariably old and lumpy and uncomfortable. Also, there aren't readily accessible electrical outlets to plug in devices like phones and laptops to charge. There's one at the desk, but the others are all hidden behind heavy furniture.
Aside from that, a good place to stay.
May 15, 2014
Rated 5 out of 5 by sheila14 efficient hote
have stayed at the Prince on multiple occasions,superb hotel,in Toronto it's my home away from home
May 14, 2014
Rated 5 out of 5 by mxmum5640 The conference facilities and service are superb!
Friendly service, nice facilities, and a good selection of menu choices.
May 7, 2014
Rated 5 out of 5 by Trish16 Clean and Comfortable
I would stay at the Westin again. The room was clean and comfortable. The staff was very helpful and friendly.
May 7, 2014
Rated 4 out of 5 by Lecorbusier The 20% factor
Unlike many hotels of this price range, the Westin Prince was surprisingly "scaled" for what I was expecting. It was like my room was 20% larger than I would have thought. And I felt taken care of on my brief stay there.
May 5, 2014
Rated 2 out of 5 by wongjc82 This Hotel
When I checked in with my boyfriend, the concierge didn't ask for my id and he spelled my last name wrong. I didn't find out until I had to get a new room card which wasn't working. I provided my id which did not match the name on their computer system. I spoke to 2 staff before there was a security who escorted me to my room to confirm my belongings and id. I felt like a criminal!
May 1, 2014
Rated 5 out of 5 by lidam this hotel is very relaxable
I always want to come back there
April 30, 2014
Rated 4 out of 5 by ZR2440W Comfortable stay
The Westin Prince was a worthwhile selection and I would stay there again. Parking is open air surface lot onsite but not connected by a covered walkway (i.e., so if there was inclement weather, this would be uncomfortable). The exterior is somewhat outdated appearing, but inside, the lobby is quite nice. Staff were very friendly and helpful. The king bed room was comfortable. Again, the windows and some parts of the room (windows, phone) reflected an outdated decor a bit, but the room was comfortable, clean, and reasonably modern. Flat screen TV was glitchy and not in HD but not an issue since I didn't watch much TV. Outdoor pool only and was closed for the season. Restaurant appeared nice. Not too far to main throughfares by car and convenient dining locations within walking distance.
April 21, 2014
Rated 3 out of 5 by Clint 4/18/2014 Stay (1 Night), Jr. Suite
Overall, a really comfortable stay and great staff. I would recommend staying.
My only issue was the room looks like a blend of new updates and very old and worn decor. Carpet, wallpaper, balcony, wall plates, couches,bathroom phones, and peeling paint in one of the bathrooms definitely need updating. But, a very comfortable and clean hotel.
If this was a 3 star hotel, this would be acceptable, but I expect better quality for a 4 star (especially for the Jr. Suite)
April 20, 2014
Rated 4 out of 5 by mvcboy nothing too surprised
The hotel is older than average westin hotels to some points, the noise from the fan is huge. The staff forgot to offer me enhanced room at the first time, then I have to come back for asking, so I eventually got a higher floor room without great view though.
The coffee in the restaurant is not as good as it is supposed to be.
April 18, 2014
Rated 4 out of 5 by AFG2 Good facilities but staff in restaurants below par
Hotel experience was good but the restaurant staff at dinner was unacceptable. Server was not friendly or responsive. Seemed like it was a chore to serve us. Needs a lot of improvement.
April 10, 2014
Rated 5 out of 5 by RLC55 Completely Relaxing and Totally Accommodating...
Loved our stay at the Westin Prince and we will definitely be back again soon! The staff were lovely, very polite and extremely accommodating. Our agent Joseph provided us with a corner room overlooking the city and CN Tower. The staff went above and beyond and created a positive memorable customer experience! Thank you Westin Prince :)
April 7, 2014
Rated 5 out of 5 by Miki47 Beautiful hotel, friendly staff and great location
My husband and I returned to this hotel after a wonderful previous stay. Their staff are very tuned in to customer needs and requirements which made our stay exceptional once again. This is our hotel choice for Toronto. It has easy access off the highway, close to restaurants including three of their own, and the hotel itself is modern, clean with available parking. It is also very quiet and has a relaxed atmosphere. Excellent.
April 7, 2014
Rated 5 out of 5 by jojo73 great location
would definatly stay here again. Easy to get to from highway, close to restaurants and shopping. Very clean and comfortable. staff was extremly happy and pleasant.
March 31, 2014
Rated 5 out of 5 by Keepongoing Excellent long term stay
With our house under repair , we spent almost 4 weeks at the Westin Prince. It felt like a "home from home" with a comfortable room and excellent service. All staff were exceedingly pleasant and helpful. This hotel has been part of our lives for over 30 years and we will continue to enjoy the facilities, specially on family occasions.
March 14, 2014
Rated 5 out of 5 by desere excellent stay
great place for a Saturday night getaway from a small town.Felt like royalty with my stay.Upon checking in i was automaticlly upgraded to a larger room by Clara,she was friendly and acknowleged my SPG profile.Sunday brunch is to die for being a foodie critique.will definitely stay here again.Thanks again to Mr Aujla and Mila for your hospitality.
March 10, 2014
Rated 5 out of 5 by rtay Great staff
The staff is very friendly and helpful. I had a small issue (not with the hotel) and they were very accommodating.
March 10, 2014
Rated 5 out of 5 by KingDaddio Great space and comfort
I truly enjoyed my stay at the Westin Prince in Toronto. The executive suite provided great space to conduct business and also relax.
March 6, 2014
Rated 3 out of 5 by wlm195 Requested a Quiet Room
We made a special request for a quiet room in preparation for surgery @ Sunnybrook Hosp the next day and on check-in were "upgraded" to #1901. It is a beautiful corner vista but the sound of the elevators was a disturbance for the entire night. It wasn't until we were comfortably in bed that we really noticed this or we would have requested a change. Unfortunately, we didn't have time to mention this to management in the a.m. as we had to be out early.
March 5, 2014
Rated 5 out of 5 by BM21 Excellent Stay
Just wanted to pass along a brief message for anyone considering staying at the Westin Prince in Toronto just off York Mills. My wife and I celebrated our 1 year anniversary there on Saturday and the experience was outstanding. The front desk wished us their best upon arrival (and departure) and we even had a small gift (wine and desserts) for us in our room when we returned from dinner. We specifically picked the Prince because of our postitive past experiences with the hotel, and just when we thought the experience couldn't be any better, they went above and beyond. I would highly recommend this hotel for anyone looking to celebrate an event, or simply just looking to get away from reality for a night.
February 24, 2014