Rated 1 out of 5 by 40yearguest Unhappy guest
I was so disapponted with our return to the Prince Hotel. We were given room 508, a very dark room with little natural light. I noticed dishes in the corridor on Saturday am. They were still there on Sunday. Our room was never made up, we asked gor mire coffee creams and they were literally tossed in our room. I could tell you more.
June 9, 2014
Rated 5 out of 5 by Dave421 Westin Prince is like home away from home
I have had the pleasure of staying at the Westin Prince for over a year nearly every week for business. My most significant impression is the quality of their people and the level of service that they offer their guests.
June 6, 2014
Rated 4 out of 5 by WGW27 Should include internet in suite.
I was very suprised that the Westin still charges for WiFi use in the suite. I have travelled a lot the past 3 years in Europe, Canada and the US and have found that it is now standard to be offered complimentary in all hotels from modest to five star . For the amount of time I needed it, it did not make sense to pay the fees being charged but at the same time it was very inconvenient to always have to go downstairs. This will definately influence my decision to stay here again.
June 11, 2012
Rated 1 out of 5 by paball Mistakes made
What looks to be a beautiful property, just did not live up to our needs. It was our 20th anniversary and sadly our room did not work out.
Everything was fine until the first of two nights. The room temp said it was going down to 60, but it was very warm and we could not sleep. I informed the staff and had a card in the room that said they fixed the problem. The 2nd night was worse. Very warm and had a very hard time sleeping. After the first day our room was never cleaned. I asked a maid in the hall and she said that her shift was over. We went out to dinner and when we got back the room was half cleaned. No towels. I called for towels and they never arrived. I called the next morning and it took 30+ minutes.
For a hotel of this caliber, these mistakes and problems should not occur. Pretty sure our 40th will not be there.
August 29, 2013
Rated 4 out of 5 by Manitoba18 Nice hotel
Good services around, hotel staff were excellent, long cab ride to downtown.
June 2, 2014
Rated 4 out of 5 by EnvoyBoy Solid Suburban Option
First, don't let the name fool you. This hotel is not close to the center of Toronto. Took me 25 mins to drive to the AGO with no traffic on a quiet Saturday morning. That said, it's in suburbia and there are probably ten family-friend, inexpensive restaurants to which you can walk. Parking was plentiful and check-in was great and friendly. Room was standard Westin fare although the bathroom a bit worn and the shower stall far too small for the hardware of the heavenly bath. Towels could use replacing. As a plat was upgraded to a corner room with a very shallow balcony but nice views of the city in the distance. Only significant complaint was being woken up by housekeeping at 9:30am on a Saturday on the day of check out. Not happy! Don't they coordinate with the front desk to learn when a room has been vacated?? Solid location and got a good, last minute weekend price. I'd return.
December 2, 2013
Rated 4 out of 5 by Chris Very nice hotel
I am always very happy with the room and service. It's the little things that I appreciate. The coffee is replaced each day. Even the desk pen was replaced after I took it with me on the first day. Very clean hotel and the staf is exremely freindy and helpful.
The only small complaint is the temperature of the rooms. There is a draft and I had to keep the heat turned up to 80.
Other than that I have no complaints.
February 15, 2013
Rated 5 out of 5 by MAS4887 I love the Prince
I always enjoy staying here and this saturday was a bonus as I was the starwood guest of the day. Which in itself is lovely but it was especially nice as I had driven through a blizzard from WIndsor to take my 87 year mom to dinner and a movie. What was normally a three hour drive took five and I was seriously questioning my judgement. So, to be treated with an upgrade was wonderful. Just a great oasis as always
February 4, 2013
Rated 1 out of 5 by Milbaby Poor
Mold in shower.
Handle on shower door missing.
Tea bags not replaced daily.
Elevators under repair.
Cartering to conference room was insufficient, had to keep ordering additional food through room service.
May 29, 2014
Rated 5 out of 5 by KG26 Great location
Good running trails close by. Lots of restaurant options close by and in the hotel.
May 30, 2014
Rated 5 out of 5 by Real56 Country Club in the City
From the moment I drove in the lane, I knew I would enjoy my stay, The building and grounds are well maintained and my room was sooo comfy .... but I had to go to my conference! Great facilities - awesome food!!! Just want to know how you managed to have the 3 deer wander through the garden as a welcome distraction during the boring part of my course!
September 13, 2013
Rated 3 out of 5 by J5542 Uncomfortable temperature
This hotel was uncomfortable in all the common areas. The temperature was stifling.
The bar, the restaurant, the meeting rooms where all very hot. The bar was so hot I was sweating. So I just left. The picture quality on the TV is a joke, it was like they where using rabbit ears for the signal. Most unpleasant stay due to lack of air conditioning.
June 26, 2013
Rated 5 out of 5 by webber1177 Staff is excellent
This is our 10th stay at the Prince and Lidja normally takes care of us. Clara more than filled her shoes and the entire front desk staff was beyond excellent. Leroy, Ernie and Steve were their congenial best.
Only the menu and food at the coffee shop still needs improvement.
We will certainly stay with you on our next trip to Toronto..
September 2, 2013
Rated 1 out of 5 by Awful Awful stay
The hotel was old and dated. The rooms were disgusting. Old carpet & furniture. Chipped and wornout furntiture and caprets in rooms. Room smelled old. Bathroom needs total renovation. Ventilation systems was noisy and inconsistent. We feel itchy after stay. Attended a banquest and brunch at hotel. Awful too.
March 11, 2013
Rated 4 out of 5 by TP007 Nice for weekend stay
Nice amenities. Good location if driving except there is a separate charge for self parking a vehicle. It is nice to have access to the tennis court. Fitness desk staff was helpful. It would be nice if there were a sign up sheet for tennis courts. Bathroom seemed small; showerheads seemed lower than normal.
August 9, 2012
Rated 5 out of 5 by linda Linda
Front Desk people are angels. Milia was our contact person and she was terrific.
I will say that I was surprised at how much in excess of the room rate you "hold" on check in. I hope no one is close to their credit limit when that happens. Good thing I used a card with plenty of credit limit!
February 19, 2013
Rated 5 out of 5 by Mount13 Our stay was pleasant
We were satisfied during our short stay at Westin Prince Toronto, as the environment within and without the hotel was beautiful and very nicely maintained, the room was clean and pleasant, and the personnel at the front desk and for the service was kind and very helpful.
August 8, 2013
Rated 5 out of 5 by MAXIMUS21 My stay was just SUPER!
The whole week that I stayed at the Hotel was just SUPER, the whole staff made sure my stay was great and they aswered all my needs! For the last 25 years each time I go, I feel just like home!
December 2, 2013
Rated 5 out of 5 by Tara35 No stone left unturned
The Prince met and exceeded my expectations. I felt well taken care of the whole time and while nothing arose that needed tending if it did, i knew who to ask and feel it would have been done. Staff were approachable whilst not being overbearing.
February 19, 2013
Rated 5 out of 5 by Marc58 Nice atmosphere
Great location, front desk people were exceptional for meeting our needs. Nice Bar, great atmosphere and real nice staff at the bar.
February 24, 2013
Rated 5 out of 5 by lovewestin Will live here next time
Friendly staff, clean room, buffet breakfast with quality and many varieties, beautiful views, good location to anywhere.
September 1, 2013
Rated 5 out of 5 by Mich9827 Great staff!
Had a very pleasant stay on the weekend of Feb. 8-10 - the staff were great! They were all so friendly and accomodating.
February 11, 2013
Rated 5 out of 5 by Kate42 Stay here all the time
I stay here often due to business travel. They recognise me and appreciate my business. It's my home away from home
August 13, 2012
Rated 4 out of 5 by Chick1956 The room that I had was great
Room was very quiet, clean and spacious. The staff at the breakfast restaurant was polite and helpful.
October 31, 2012
Rated 4 out of 5 by puneet0977 The Hotel Has Great Staff
The Hotel has great staff and the service in the Lobby Restaurant is fantastic.
January 15, 2013
Rated 4 out of 5 by Arrowmaker Nice Property, but the Kitchen does not meet the Starwood standard
Stayed at here for the first time in 15 years a few days ago. Very impressed with the updates and, of course, always impressed with the 'Heavenly Bed'. Unfortunately, the kitchen is not up tot the Starwood standard. We went to the dining room about 8:30 pm on Sunday evening for a small bite after a day on the road. The warm Camembert I ordered was certainly not warm and essentially tasteless. The next morning, the kitchen could not correctly produce soft-boiled eggs; poached and hard-boiled were offered before we finally gave up. The wait staff were attentive, diligent, professional and truly apologetic. The deficiency was in the kitchen.
September 12, 2013
Rated 4 out of 5 by drnature Getting your needs met
Medical conferences can be exhausting. Flying in to a new place in the middle of winter can be disorienting. The Westin staff were friendly and seasoned at anticipating needs. I didn't have a car and the thought of either trying to find my way around or bracing the below temps was solved by eating at the lovely in-house restaurants. Want Japanese, Continental or Persian? - the choices were varied and I still want the grilled eggplant recipe stuffed with walnut paste and drizzled with pommegranite juice. The room was modern minimalist, but gave an expansive warm feeling. Great for anyone who suffers from claustrophia. Small details in the ammenities like the clothesline for wet swim suits, complimentary Starbucks, robe, hair dryer, iron, and toiletries. All of these things seem small, but when you are restricted from carrying items either because of security or cost they are welcome ammenities. It was lovely to wake up and use the fitness room, slip into the hot tub (could have been warmer) and then slide over to the sauna. Tyson, the concierge, was exceptional with coordinating ground transportation to the airport or answering any question or finding my not quite dry bathing suit after check-out and neatly packing it into my luggage. Without hesitation, I would stay at The Westin again.
February 4, 2013
Rated 5 out of 5 by Mel43 Westin Prince
We stay at the Westin Prince twice a year for five days each time. The staff and the management have always gone out of their way to make everything happen for us--which we totally appreciate. We always look forward to our next stay.
May 20, 2014
Rated 5 out of 5 by Jacko Great location and a home like feel.
We stay here quite often and have always enjoyed our stay. The staff are quite open, friendly and accomodating. The workout facility is well equipped and above what one would normally find at a hotel centre. The location of the hotel is fantastic being close to the downtown but not in the downtown. The 401 and DVP are a block away for easy access to anywhere you want to go. Things are quiet around the hotel and going for a walk or run is an easy option. The restaurant has a great setting with good service and food. The pool is seasonal (indoor whirlpool though) and is kept clean and inviting. A great place to stay and would highly recommend a stay here.
April 11, 2012
Rated 4 out of 5 by garrett1 Relaxing Property
We were very happy with our stay. The room was a bit dated (wallpaper) but the bed was excellent and the room had modern amenities. The property is gorgeous and relaxing. A great place to relax and feel you got away from it all in the midst of Toronto. You are literally 20 minutes from downtown.
The main restaurant looked great as does the lobby. Parking is pay here both self and valet. Concerns here are with the the pool. You have a major Carpenter Ant problem. You also have a signage problem getting to the pool that needs to be corrected. The room service at the pool is also a problem. I gave up on my drink order on Saturday.
July 15, 2013