Rated 5 out of 5 by nath2199 This hotel has great customer service
The reception staff are always smiling and reminder of its customers.
August 20, 2012
Rated 5 out of 5 by CJB2013 Great Hotel in great location
Hotel has everything one would want. Inside hotel and outside hotel.
May 28, 2013
Rated 5 out of 5 by BOB9221 GREAT STAFF
ESPECIALLY: TANIA, KEVIN, KIRK, ROBERTO, STEVE, ERNIE, LEROY, ALEX,
August 20, 2012
Rated 5 out of 5 by TDC1 Great venue with all the right services and room comfort
Great venue with all the right services and room comfort
March 1, 2013
Rated 5 out of 5 by lidam this hotel is very relaxable
I always want to come back there
April 30, 2014
Rated 5 out of 5 by Scarborough Great service
Great customer service
September 2, 2012
Rated 5 out of 5 by bjbj Sr HR Manager
Hotel met our needs for the meeting.
May 2, 2013
Rated 3 out of 5 by 1FamilyTraveller2014 uncomfortable beds
The full-size beds are very uncomfortable - hardly any padding. Plenty of pillows to use. We ended up sleeping on top of the comforter as extra padding.
One of the three elevators was broken during our stay. The other one happened to have a broken button for our floor during the first day or so. It was fixed shortly after, but there was no sign saying that they button was broken. We had to lug our luggage to the floor above, get out and wait for another elevator to take down to our floor. The starbucks coffee packets are really weak and the coffee machine had grinds in the water compartment.
We were surprised to not be charged for parking this time which is good because the parking lot was often so full that we had to park far away due to weddings at the hotel. There should be parking for hotel guests and parking for visitors who are not staying.
Internet (wired or wireless) said there was a charge but sometimes I found my cell phone connected on its own and we were not charged so that is confusing. In this time and age, internet should be free for US or out of country visitors with no international data plan.
Convenient location near the DVP and 401.
Another strange thing was to block off a whole area to wax the floors on a busy weekend.
Nice garden and outside. Nice bellhop's at the entrance.
July 7, 2014
Rated 4 out of 5 by ElanaRS HVAC unit
The HVAC units are too noisy
August 29, 2012
Rated 4 out of 5 by amb1 Westin
room keys don`t always work!
April 22, 2013
Rated 4 out of 5 by JerseyGirl118 Jersey Girl
loved the workout plus room.
April 14, 2013
Rated 5 out of 5 by Dunefilly Everything I needed with style
Great hotel , great staff,
October 3, 2013
Rated 5 out of 5 by Elana Very Welcoming
Enjoyed my stay very much
October 9, 2013
Rated 4 out of 5 by Kat67 This hotel has great service
My son and I stayed at this hotel so that we could visit the Ontario Science Centre and the Toronto Zoo. We previously have stayed at Westin Hotels and have had good experience.
Staff were great...friendly and very helpful.
Anything we requested, they accommodated. First time we used valet parking and bellboys were great. I would highly recommend this service. It was so much easier with my 4 year old to have our car ready at the door when we were heading out. Our room was pretty basic and it was sufficient for what we needed for a couple of nights. We did request a microwave and a bigger fridge which we did end up getting however I feel that all rooms should come with these small amenities esp. for those who travel with small children. Hotel was conveniently located just minutes from Science Centre but also from drugstore, bank and grocery store. I thought that was nice and handy. Hotel only has an outdoor pool which was nice because it was August but I probably wouldn't stay in the winter because there isn't an indoor one. I also didn't find much of a games room or anything to do in the hotel with a young child...again not an issue for us because we were there to see the Zoo and Science Ctre anyways. Overall, hotel was clean, friendly staff and very accomodating.
August 29, 2013
Rated 3 out of 5 by LUKEUSA Disappointment.
1st: No place for arriving guest to park.
No space available for incoming guest and no bell captain. As a result all the reserve spots were taken, so you have to self park and walk back to check-in.
2nd: Poor front desk training for staff.
The receptionist was less than helpful. It seems it was some confusion with my check-in date - I was scheduled to arrive the day before. You would think the agent would understand that it was a mix up (esp. traveling from the U.S.), but she went on to say: "its nothing I can do, and you will have to pay for the night you did not stay here and book for today". Crazy, especially for a Gold member for past several years.
Additionally, I was floored - first she never acknowledged my Gold status. Second, she was very short with assistance, not to mention the only way I did receive help was speaking to the manager.
3rd: After clearing up the mistake she never apologies or for that matter never mentioned my name or bothered to tell me how to get the elevators to the room.
From there my stay experience was jaded and I could not check out fast enough.
4th: The location is only 7 miles from downtown Toronto, but with traffic coming and going it takes you over 30/45 minutes.
I enjoy the Westin brand and this is always my first choice, the Westin Prince will not be on my list of properties for the staff reason alone.
October 17, 2012
Rated 5 out of 5 by BigBillFromNY Positives vs. negatives
Beautiful highrise hotel. Very friendly and helpful staff. Superior amenities, specifically a beautiful outdoor heated pool, indoor jacuzzi/hot tub, outdoor tennis courts, shuffleboard, and portable basketball hoop, well equipped indoor exercise room. Perfect blend of city/suburban/business/pleasure destination for those visiting the Greater Toronto area. Tasty and bountiful Sunday brunch. Comfortable, well-decorated, modern rooms with double shower-heads and 42 inch TVs. Upon my arrival the young lady at the front desk was kind enough to provide us a complimentary upgrade to a 20th floor corner room with a view of both the Toronto and Mississauga skylines. As to negatives... allow me to offer hopefully constructive criticism. The "green" policy overdoes it. In Canada Westin offers full service maid service or NO service (except upon specific request). If guests choose "the green option" of no service, a $5 hotel voucher is given for each night (save check-out) maid service isn't required. I prefer the American way where "green" means the beds are made (non-dirty sheets/linens "straightened" - beds made), the trash is dumped, the room is straightened, and towels left on the floor as "soiled" are replaced but re-hung "used" towels aren't. Basically, I fear that it's the staff that bears the brunt of Canadian "green" practices. No maid service means fewer maids. On the other hand, "straightening" maid service provides employment and tips. Other constructive criticism: This Westin seems to keep the pool temp at around 78 degrees (one day it was only 75 degrees) which in my opinion is a bit too chilly. Indeed, most adults at the pool seemed to think so too. I'd set the temp to 80 degrees... perhaps even 82 degrees. At a bare minimum I'd "survey" guests on this issue. A questionnaire at the "club" attendant's desk would do the trick. Also, while I personally enjoy a "cooler" hot tub, my wife was disappointed to find the hot tube temp set at only 95 degrees... one day 90 degrees... another day 100 degrees. Usually hot tubs are set at what... 105 degrees... 110 degrees? Finally, the bed lamp in "our" room (2014) needs a new lampshade. The one presently in the room has a hole on the back side, a tear on the front side. (Oops! Almost forgot! One more thing... you might consider either lowering the price of Sunday brunch to $35 (rather than $44 per person) or, make it a "champagne" brunch... or at least include one complementary cocktail for each brunch guest.) Bottom line, though I'd give the Westin Prince a solid 4.5 out of 5 rating. I'd stay there again. I'd recommend them.
July 12, 2012