Rated 4 out of 5 by WearyWanderer A gem of a place with a few irrirants
One of the better hotels I've had the pleasure of staying in. Great view with a balcony which really doesn't open out.
An excellent setting and a neat layout make sit one of my favourite business hotels...
... except the internet conection speeds are abyssmal, making anything more than browsing and email arduous.
And the chairs... its wooden, too low for the desk and can in no way be adjusted. I stay at the Westin when I'm travelling on business and this was not condusive for work
June 25, 2012
Rated 4 out of 5 by madmags My Westin Experience. Dec. 13
The room was very nice and the bed was comfortable.
Service in the restaurant was excellent.
However, I was there the night of the power outage------I had picked your hotel due to a previous stay with a friend and becsuse I wanted to be close to Lawrence and Leslie for an appointment with an eye specialist.
My plan was to minimize stress before a potentially serious Drs appointment.
The power outage did not really allow for that!
The staff were excellent and all service was great.
December 17, 2012
Rated 3 out of 5 by Clint 4/18/2014 Stay (1 Night), Jr. Suite
Overall, a really comfortable stay and great staff. I would recommend staying.
My only issue was the room looks like a blend of new updates and very old and worn decor. Carpet, wallpaper, balcony, wall plates, couches,bathroom phones, and peeling paint in one of the bathrooms definitely need updating. But, a very comfortable and clean hotel.
If this was a 3 star hotel, this would be acceptable, but I expect better quality for a 4 star (especially for the Jr. Suite)
April 20, 2014
Rated 5 out of 5 by Bagarah Excellent choice
We were very happy with our stay. The hotel is very nice, clean and comfortable. It is close to everywhere with ample parking space.
The staff are very friendly and always there to help ( thank you Joseph).
Some say the hotel is a bit far from Downtown, it's really not. The hotel is centrally located close to everywhere.
July 24, 2014
Rated 3 out of 5 by gem55 sliding door
I have alerted front desk about the "defective" lock of the sliding on the day my wife & I checked in.
While, it was addressed immediately, however, the sliding glass door became permanently locked, depraving the "walk out" feature of the sliding door.
Other than the above, everything is good...courteous/efficient staff.
July 23, 2014
Rated 5 out of 5 by Davy1001 Excellent Stay Under Extraordinary Circumstances
We stayed the evening of Saturday 21st September, for a lunchtime wedding the next day. There was an ice-storm initiated power failure during the night, which lasted the whole time we were there. The staff were very helpful and arranged to have the wedding food cooked at a nearby hotel that still had power. We attended a wonderful wedding, and the lack of electricity added an element of camaraderie that will be hard to replicate. All-in-all, it was a very memorable stay.
December 23, 2013
Rated 4 out of 5 by Julia1228 Lovely property and very nice staff
The property is very well maintained and the staff very nice. The lobby area was a bit on the cold side, given that it was 60 degrees outside. Other than that I have no complaints. The room was very clean and the bed and pillows incredibly comfortable. I slept very, very well.
July 30, 2014
Rated 2 out of 5 by JoandKr Very Disappointing Facility
Very poor or non-existing signs beginning with self parking lot pre-pay tickets that expire at 3 AM. No signs to restaurants and none open until 5 PM. No signs to elevators, outdoor pool or tennis court. No staff at front doors to help with luggage or even to say "welcome". TV in room didn't work until you turn on a power switch on the wall by entrance way... and you guessed it... no sign. The Express Service operator said "everybody calls with same question". No body in this hotel has stood back and looked at things from the Guests (Customers) perspective.... just their own short sighted that's good enough point of view... and we can save money by doing only the minimum necessary. It shows across the whole building and staff... not 1 staff member had a smile or seemed to be enjoying their job. I won't go back again.
June 10, 2013
Rated 2 out of 5 by kala33 worse spg hotel ever
this is without doubt the worse SPG member hotel i have ever stayed in.
Staff where very rude, not very accomodating, restaurant staff where rude and would not even give my wife two bowels for our kids to eat a snack in the room.
Breakfast is way over priced for small and just poor quality food.
July 26, 2014
Rated 5 out of 5 by dccv1 An Oasis in the City
The hotel is within the City of Toronto but its park setting makes you forget all that.
The staff are great and the rooms comfortable. The restaurants are very good and there are lots of other eating establishments nearby.
We use this as a "get away" location and really enjoy it.
July 27, 2014
Rated 5 out of 5 by ccllpp Quiet luxury in the city
The grounds around the hotel were a pleasant surprise - with the outdoor pool and tennis courts in a park-like, quiet setting, despite being close to major roads. Very good location for exploring the city.
August 3, 2014
Rated 5 out of 5 by Sammiii Excellent!
I stayed for a weekend and everything was wonderful. The rooms were spacious and had a great view of the city. The hotel staff was very helpful and cheerful anytime we needed anything.
August 4, 2014
Rated 3 out of 5 by wlm195 Requested a Quiet Room
We made a special request for a quiet room in preparation for surgery @ Sunnybrook Hosp the next day and on check-in were "upgraded" to #1901. It is a beautiful corner vista but the sound of the elevators was a disturbance for the entire night. It wasn't until we were comfortably in bed that we really noticed this or we would have requested a change. Unfortunately, we didn't have time to mention this to management in the a.m. as we had to be out early.
March 5, 2014
Rated 4 out of 5 by favre poor service
Was very disappointed with staff attitude. we had checked in with 2 rooms after a accident at our home made us leave our home. we were awoken at 10 pm with a fire alarm which went on for 1 hour. my 2 children were exhausted the next day for school. when i went to the front desk the next day. The gentleman just shrugged and said it was unfortunate. I would think a hotel with good service would have at least offered a free night or some other compensation.
September 18, 2013
Rated 5 out of 5 by RickD5 Westin takes care of its customers
I found your staff to be most accomodating and helpful during my recent stay. I had some personal issues on arrival that would not let me check in, but Jennifer helped me find a remedy and put my mind at ease.
The rooms are very nice and also clean and comfortable. The greenery around your facility makes it more inviting than the hotels in downtown Toronto. Thank you.
June 30, 2014
Rated 4 out of 5 by kellyj12 Great staff
Very friendly and welcoming group of people at the Westin Prince Toronto.
August 7, 2014
Rated 5 out of 5 by Marajm108 Best anniversary ever!
My husband and I celebrated our 24 wedding anniversary at Westin Prince and are thinking about going back for valentines. I had mentioned our 24 th anniversary when I booked and they remembered as we were surprised with goodies and a signed card wishing us from the front desk staff! The service was excellent as well as the cleanroom with the super comfy bed. Altogether it was the best mini holiday we have had In a long time. We will be back!
February 3, 2014
Rated 5 out of 5 by Miki47 Beautiful hotel, friendly staff and great location
My husband and I returned to this hotel after a wonderful previous stay. Their staff are very tuned in to customer needs and requirements which made our stay exceptional once again. This is our hotel choice for Toronto. It has easy access off the highway, close to restaurants including three of their own, and the hotel itself is modern, clean with available parking. It is also very quiet and has a relaxed atmosphere. Excellent.
April 7, 2014
Rated 4 out of 5 by doogie08 Got what was expected
The Prince offered us a very relaxing and enjoyable stay while in Toronto for a family event.
The staff from Front Desk to Housekeeping to the restaurant were very professional and responsive.
July 25, 2014
Rated 5 out of 5 by BobVela Pretty Nice to stay
Amzing place to be there Vacation or Pleasure!
August 4, 2014
Rated 4 out of 5 by snoopy24 comfortable
i rarely sleep well out of home and i slept well
August 4, 2014
Rated 4 out of 5 by Tecumseh Enjoyable and Reasonable
We found westin-prince has a very courteous staff all-around; and enjoyed a restful stay in a clean hotel. Loved the surrounding landscape park-feel and were impressed by good cuisine. Will recommend it to friends/family.
July 21, 2014
Rated 5 out of 5 by Pedroboy Lovely setting
A great hotel in a lovely green setting - hard to believe that you are in the middle of a metropolitan city! We even saw a deer from the restaurant window! Only drawback is that you need a car to get to anything you may want to visit, but it is certainly a more restful environment than downtown TO. Very close to the 401 and the Don Valley Parkway which can be a great asset depending on your reasons for being in Toronto.
May 19, 2013
Rated 3 out of 5 by 00blackout Good but
Staff was good and friendly, room was fine, however the wi fi was about the worst I have seen. I saw two bars max the entire time. Trying to work was nearly impossible as the wifi crawled along. Needs Improvement
July 19, 2014
Rated 3 out of 5 by Ben79 Stunning Lobby, but thats where it stops.
The hotel is appealing when the lobby is considered. But once you enter the rooms that is where everything stops.
The room that we stayed in at this hotel is in dire need of either a renovation or lots of touch ups.
Paint peeling in the washroom, grimmy feeling carpets, "balcony" that you can not go on to littered with bird droppings and cigarette butts.
Overall not pleased with the room when compared to the price.
July 5, 2012
Rated 4 out of 5 by SalvelinusN good over all
All in all my stay was fine. The desk staff was freindy courteous and eager to please. Food and servie in the lounge was also above average for lounge food. I think though it is abslolutely rediculous to provide a 50" TV without HD feed. it is a contradicio in terms. Whyu woukd you wnt to see a huge depicitionn of a poor quelity image? IIf yo don't want to spring for HD don't provide a large flat screen TV. its silly
September 17, 2013
Rated 4 out of 5 by JavaKing True North
Nice business hotel, with good food offerings. Not too near anything fun to do in Toronto. Everything is a taxi ride.
July 27, 2014
Rated 5 out of 5 by Tazzy32 Birthday away from Home
I recently had to travel on business on the day of my birthday. I was pleasantly surprised to find in my room, a bottle of chilled white wine, a fruit tray and lovely card signed by the Front Desk Staff, wishing me happy birthday. What a lovely and very thoughtful thing to do. Even though I had to be away from home, it was touching to have my birthday recognized by the staff at the Prince. Thank you so very much.
July 8, 2013
Rated 2 out of 5 by JaneH needs improvement
Upon check-in, there were 3 people behind the counter and 2 guest including myself in front. Yet I was made to wait 10 minutes without acknowledgment while 2 'service' people talked to themselves and the other was serving a guest but disappeared without a word.
In the room the drain hole was unscrewed which made taking a bath a challenge and afterwards the faucet leaked and made dripping noises all night.
June 10, 2013
Rated 2 out of 5 by wongjc82 This Hotel
When I checked in with my boyfriend, the concierge didn't ask for my id and he spelled my last name wrong. I didn't find out until I had to get a new room card which wasn't working. I provided my id which did not match the name on their computer system. I spoke to 2 staff before there was a security who escorted me to my room to confirm my belongings and id. I felt like a criminal!
May 1, 2014