Rated 1 out of 5 by AntonSharp007 Waiting for response to invoice correction
Our copmany has an agreed local saty rate and I can not get the from deesk to applt to this stay.
January 25, 2013
Rated 5 out of 5 by Lisa99 Outstanding customer service!
The entire staff from the front door to the front desk to the room were are so sincerely happy and helpful and friendly! The hotel is in a beautiful pocket of nature in a big city! There are lovely restaurants and shopping close by, so it's convenient for business and a break! Its a joy to stay there and be so well taken care of!
January 23, 2013
Rated 3 out of 5 by dadu Not a smooth experience
There were small continuous irritations with the hotel; could not connect to the internet, the phone did not work for long distance calls, and the key did not work all the time. I would not readily return.
January 20, 2013
Rated 4 out of 5 by puneet0977 The Hotel Has Great Staff
The Hotel has great staff and the service in the Lobby Restaurant is fantastic.
January 15, 2013
Rated 3 out of 5 by westcoast Below Average to Average
My past stays at other Westin properties have been good to excellent. With the 2 issues below I would have to rate the stay as below average to average.
1. arriving in from Vancouver, I had a 3 hour time zone change, so trying to sleep in Saturday morning I was awaken by maintenance in the room next door drilling.bang on the connecting wall.
2. After a night out Saturday and arriving back a the hotel, house keeping had made the room, but did not replace the pillow cases and thus left the pillows in the middle of the bed. It means no supervisor ever came into the room to check for proper accordance. As it was late evening, I never bothered to call house keeping to rectify the problem.
January 14, 2013
Rated 5 out of 5 by WorkingMom51 Great Stay, Great Meeting
Comfortable, very good food, great meeting room and facilities, comfortable public areas
January 4, 2013
Rated 5 out of 5 by Stu70 Well above average
Very friendly,courteous and helpful front desk staff. Parking easy even without Valet service.All staff in festive mood.
December 27, 2012
Rated 5 out of 5 by Whynot0203 The Westen Prince Toronto
This is an exceptional hotel with excellient dining and facilities. The room was great with a view of the Toronto skyline. I would recommend this hotel for any visit to Toronto.
December 24, 2012
Rated 5 out of 5 by sweets1968 Hawaiian feel :)
Being here I feel like I am in Hawaii...the lush grounds...everything about this Hotel is wonderful.
December 22, 2012
Rated 4 out of 5 by madmags My Westin Experience. Dec. 13
The room was very nice and the bed was comfortable.
Service in the restaurant was excellent.
However, I was there the night of the power outage------I had picked your hotel due to a previous stay with a friend and becsuse I wanted to be close to Lawrence and Leslie for an appointment with an eye specialist.
My plan was to minimize stress before a potentially serious Drs appointment.
The power outage did not really allow for that!
The staff were excellent and all service was great.
December 17, 2012
Rated 3 out of 5 by ironman22 nice location but could use improvements
Nice hotel, located out of the city and a nice park behind.
Facilities are average. Sauna doesn't work, and the hot tube is cold. Gym is very small.
Ate breakfast and enjoyed the buffet. However my room was slightly dirty upon entering (the cups in the bar and the desk area).
Exercise room was a bit dirty and no staff, water spilled all over the place and some equipment didn't seem to have been wiped down for awhile.
The room itself was a bit cold or too hot, ran the AC or Heat non stop....leaving it at 21-22C did not seem to work at all. Plus it was so loud to keep on all night (I left it on regardless)
I think there are some better alternatives in the area.
December 17, 2012
Rated 3 out of 5 by Scotty1264 Horrible welcome
I am an SPG Platinum member and I travel for business to Toronto very often for business. I decided to try your hotel again after staying there 2 summers ago.
Last Monday , on my way to Toronto, I got tot he airport and realized I forgot my wallet. I had $240 cash with me , so I realized I couldn't get a rental car but would have to taxi my way around til I got my wallet. So I called my assistant and asked her to courier my wallet to Toronto at the ad agency where my meeting was, so I'd have it next morning (Tuesday).
I thought that being an SPG Platinum member with my Credit card number on file, there shouldn't be any issue checking in to the hotel. I was very wrong.
Upon check in, I explained the situation to the agent, showed her my passport and explained my wallet would be arriving on Tuesday morning, and since I was staying for 2 nights, I would present my credit card when I got back to the hotel on Tuesday night.
The agent refused to check me in without a card. So then I asked for the Front desk manager. She told me I would need to pay for the full amount of the room in cash . I only had $170 left after cab fare, and the room was $189 plus taxes. She said the hotel policy is for the room to be prepaid with a credit card, or cash and that this was policy . I asked what options I had and she said there were no other options. After persistence on my end, she then asked if they could email my wife and have her transfer money to the hotel. When I offered her my wifes address (hotmail), she then said that only business emails would work. This sounded very odd to me.
After more pleading from me, they agreed to take $120 fromme, leaving me money for food and cab fare to the subway the next day. This whole process took 15 minutes.
Needless to say, it was very upsetting and not necessary whatsoever. I felt terrible, like some kind of criminal and I couldn't believe how they could treat a loyal guest so rudely. Both the manager and the agent were very cold and uncaring, showing no compassion whatsoever, and only interested in getting my money,no matter how much I reminded them they had my Mastercard number on file, that I'd have my wallet next day ( I even offered to show them the email confirming my wallet being couriered, but they declined)
My hotel room is my home away from home when I travel, and when I check in to a hotel its nice to be welcomed warmly.
This is by far the worst front desk experience I have ever had, and in my opinion , its a clear example of employees not being empowered to do the right thing.
I highly doubt I would ever stay at this property ever again but I hope you are able to rectify this so if anyone else has this issue they don't have to suffer the treatment that I received.
December 15, 2012
Rated 5 out of 5 by donkel relaxing
Quiet and relaxing, takes you away from the everyday hustle and bustle of life.
December 6, 2012
Rated 5 out of 5 by Bubbie4 Home away from home
We love to stay at the Prince Hotel. The rooms are great, the staff is friendly and the muslix pancakes (I forget the actual name) are to die for!
December 5, 2012
Rated 3 out of 5 by Harold2001 Great Hotel, but
Long history with the Prince hotel. Unfortunately, lately it appears that some things have changed, Platinum status does not bring the same level of attention that I recieve at a 4points in Saskatoon Sask. Should take care of frequent guests,
November 21, 2012
Rated 2 out of 5 by Verified Reviewer Noisy Elevator and over priced
Expedia quoted lower rate than hotel direct and room suffered from being directly across from elevator. Breakfast was very expensive.
November 18, 2012
Rated 4 out of 5 by Chick1956 The room that I had was great
Room was very quiet, clean and spacious. The staff at the breakfast restaurant was polite and helpful.
October 31, 2012
Rated 4 out of 5 by Rae29 Like the look and feel of the hotel
Loved the hotel. Room was a bit cold and couldnt get the heater to faciliate any warmenr air.
October 29, 2012
Rated 4 out of 5 by NeilDawg Pretty Decent
The property is pretty decent.
A few things in the room did not work including the TV (wouldn't power on) and some lights were burnt out.
Parking and Internet costed $ in addition. I would not say the property is that fancy that they need to charge for these items.
Buffet on Sunday was $21/person. Not bad if it was well stocked. It was not well stocked at all. They ran out of eggs (not joking). I don't mind paying $21 for breakfast, however I expected more for what I got. Although I left a tip, the guy that fills the coffee and juice didn't seem to pay much attention (we ran out of coffee and juice). He was a long time coming back. It's not like he was serving other tables meals either.
The property is near the hospital, so prepare for sirens and medical helicopter noise.
Other than that, it was pretty good. Staff was friendly and helpful. The hotel was VERY clean. I guess my only issue is the lack of attention to detail. Its the attention to detail that I'm paying more money for.
October 24, 2012
Rated 5 out of 5 by TerryYVR Almost as good as downtown
Hotel is great if you are doing businees in the area and do not want to stay downtown - great hotel for business and personal travel. PS... Bell Desk is super for all your needs!!
October 21, 2012
Rated 3 out of 5 by LUKEUSA Disappointment.
1st: No place for arriving guest to park.
No space available for incoming guest and no bell captain. As a result all the reserve spots were taken, so you have to self park and walk back to check-in.
2nd: Poor front desk training for staff.
The receptionist was less than helpful. It seems it was some confusion with my check-in date - I was scheduled to arrive the day before. You would think the agent would understand that it was a mix up (esp. traveling from the U.S.), but she went on to say: "its nothing I can do, and you will have to pay for the night you did not stay here and book for today". Crazy, especially for a Gold member for past several years.
Additionally, I was floored - first she never acknowledged my Gold status. Second, she was very short with assistance, not to mention the only way I did receive help was speaking to the manager.
3rd: After clearing up the mistake she never apologies or for that matter never mentioned my name or bothered to tell me how to get the elevators to the room.
From there my stay experience was jaded and I could not check out fast enough.
4th: The location is only 7 miles from downtown Toronto, but with traffic coming and going it takes you over 30/45 minutes.
I enjoy the Westin brand and this is always my first choice, the Westin Prince will not be on my list of properties for the staff reason alone.
October 17, 2012
Rated 3 out of 5 by Mrjoy Wifi is TERRIBLE for the price
The title says it all. I've stayed here four times traveling for business. While the gym is great ans the staff is friendly the wifi Internet access is completely awful. Paying nearly $6 per hour oe $9 per day it's unacceptable that the connection drops depending on where you move in the room. It makes it nearly impossible to do any work from your room. I hope that you can fix this
October 11, 2012
Rated 5 out of 5 by TLS1 Well run, well-appointed,
The staff ws helpful, everything worked, the bar was pleasant and the restaurant associated with the hotel, Katsura, excellent. We had a great time.
October 3, 2012
Rated 5 out of 5 by Squid1964 Westin Prince in Toronto
Beautiful hotel. Great staff. Great food. Nice grounds. Comfortable room. Loved it.
October 1, 2012
Rated 5 out of 5 by Travelbug8 Home away from home
The staff are friendly, professional and over accomodating. Look forward to my stays at the Westin Prince.
The only two recommendations I would like to make are:
1)Brighter lighting in the room - even with all lamps on it is still quite dark
2)Empty wall sockets for personal use.
September 28, 2012
Rated 5 out of 5 by Alex2012 Amazing staff and service
Everybody from the front desk to the cafe to the bellmen were great and a pleasure to interact with. Highly recommend the Toronto Prince Westin.
September 24, 2012
Rated 5 out of 5 by OJC123 A retreat in the city...
There is some kind of rejuvenating quality to this Westin property. A perfect escape to rebalance. Love this place.
September 17, 2012
Rated 5 out of 5 by BOB9221 BEST HOTEL AND VALUE ANYWHERE
BOTH JOAN AND I REGARD THIS AS THE BEST HOTEL AND VALUE ANYWHERE. PLUS IT'S SPECTACTULAR GROUNDS AND LOCATION ARE MOST REWARDING.
September 17, 2012
Rated 3 out of 5 by Jason35 Did not meet the Westin standard
The Westin has been a name I've come to trust over the years. However, I was extremely disappointed with this one in particular. My overall experience was average at best. I would NOT recommend this Westin to others.
September 11, 2012
Rated 5 out of 5 by BKC41 Great Hotel
A great hotel in a great location with easy access into downtown. The staff was very friendly; the room was in excellent condition; and the bed was very comfortable.
September 10, 2012