Rated 5 out of 5 by rwfromca The setting of the hotel and the room view was beautiful
The value I received was far superior to the the value I have received from any other hotel.
June 21, 2013
Rated 5 out of 5 by Landerman54 Great location, nice hotel
The hotel is conveniently located, staff was friendly and helpful, food was good and room was comfortable, clean with a great view.
June 16, 2013
Rated 5 out of 5 by BillieC Outstanding in Accommodating Customer Needs
I love EVERYTHING about The Westin Prince. The environment both inside and outside the hotel is beautiful and very pleasant to just walk around. What impresses me the most is the helpfulness & friendliness of ALL the front desk staff. You never see them without a smile.
The Westin Prince is excellent in accommodating customer needs. When I called front desk and requested a bed board for my back problem, Joseph told me that the hotel doesn't have one currently but he would definitely find one for me. And surely he did. And it was all set up well before I checked in. The 2 nights stay at Westin Prince was one of the best travelling experiences I have ever had. Thanks to the bed board, which Joseph made an extra effort to obtain it for me, I had 2 pain free nights so I was able to go on doing my business normally during the day and accomplished everything I had planned. Thank you Joseph so very much.
June 14, 2013
Rated 4 out of 5 by Western1 The staff was amazing...
From your door staff to front desk to restaurant your employees were friendly, welcoming and professional. We enjoyed our stay and would definitely visit again.
The only complaint with the room was the stuffiness; the air was very stale. We kept the window open for fresh air.
June 10, 2013
Rated 2 out of 5 by JoandKr Very Disappointing Facility
Very poor or non-existing signs beginning with self parking lot pre-pay tickets that expire at 3 AM. No signs to restaurants and none open until 5 PM. No signs to elevators, outdoor pool or tennis court. No staff at front doors to help with luggage or even to say "welcome". TV in room didn't work until you turn on a power switch on the wall by entrance way... and you guessed it... no sign. The Express Service operator said "everybody calls with same question". No body in this hotel has stood back and looked at things from the Guests (Customers) perspective.... just their own short sighted that's good enough point of view... and we can save money by doing only the minimum necessary. It shows across the whole building and staff... not 1 staff member had a smile or seemed to be enjoying their job. I won't go back again.
June 10, 2013
Rated 2 out of 5 by JaneH needs improvement
Upon check-in, there were 3 people behind the counter and 2 guest including myself in front. Yet I was made to wait 10 minutes without acknowledgment while 2 'service' people talked to themselves and the other was serving a guest but disappeared without a word.
In the room the drain hole was unscrewed which made taking a bath a challenge and afterwards the faucet leaked and made dripping noises all night.
June 10, 2013
Rated 4 out of 5 by Mori7 Good Hotel
Westin are the bests!
Great service, and very near the airport.
Thanks to the crew
May 31, 2013
Rated 4 out of 5 by Cynt Beautiful Fitness
The room were missing a full length mirror but overall I would recommend this hotel on the great fitness center alone.
May 29, 2013
Rated 5 out of 5 by CJB2013 Great Hotel in great location
Hotel has everything one would want. Inside hotel and outside hotel.
May 28, 2013
Rated 5 out of 5 by Mel43 Toronto Stay
As usual we enjoyed our stay at the Westin Prince--looking forward to our return in November
May 23, 2013
Rated 5 out of 5 by Manbhad Hospitality at its best
We stayed at this beautiful hotel over the long week end. The staff from the front desk to housekeeping where very hospitable. The room was very clean and well laid..
Had a very enjoyable stay.
May 21, 2013
Rated 5 out of 5 by Pedroboy Lovely setting
A great hotel in a lovely green setting - hard to believe that you are in the middle of a metropolitan city! We even saw a deer from the restaurant window! Only drawback is that you need a car to get to anything you may want to visit, but it is certainly a more restful environment than downtown TO. Very close to the 401 and the Don Valley Parkway which can be a great asset depending on your reasons for being in Toronto.
May 19, 2013
Rated 3 out of 5 by newtocity staff just ok
I had a few issues with the room like the size of the bed, it was not what I requested. The staff was not that helpful in fixing any of my issues. At the bar it was long blond hair wrapped around my glass and my hair is short and black. I will say however the house cleaning staff was great great great.
May 11, 2013
Rated 4 out of 5 by stuart Forward of late delivery
Hi There I stayed at the hotel last week and had a very pleasant stay.
However a colegue sent me a book from Vanccuver which did not arrive before I left and I cant any other way of contacting you so Please contact on my e-mail to let me know if the book has arrived and to organise that I can get it
May 7, 2013
Rated 4 out of 5 by Plymouth Quiet Oasis in North York
The Prince offers quiet and very comfortable accomodations if you need to be in North York for business or pleasure. Rooms are recently refurbished and provide spacious, comfortable accomodations. Workout facilities are very good. Hotel restaurant is fairly priced, offering a nice breakfast buffet selection. Parking is steep at $12 for a suburban location.
May 7, 2013
Rated 5 out of 5 by Chrissy Excellent staff and comfort
The rooms were exceptionally clean and comfortable. We had breakfast in the hotel restaurant and Nadi was an amazing server! She was kind, extremely efficient and very accommodating! She made us want to return for another meal! Also a beautiful restaurant and view.
May 4, 2013
Rated 5 out of 5 by bjbj Sr HR Manager
Hotel met our needs for the meeting.
May 2, 2013
Rated 5 out of 5 by Denyb AWSOME SHOWER!!
Very clean with excellent staffing. And for all of you travelers who know just how much a good shower is needed to start the morning, this was, without a doubt, the absolute BEST shower I have EVER had in my years of travel. I didn't want to come out.
I was not able to partake in the lounge\dining area this visit but will be sure to do so on my next visit.
A 10+ on my scale.
April 28, 2013
Rated 4 out of 5 by amb1 Westin
room keys don`t always work!
April 22, 2013
Rated 3 out of 5 by Hoosier1 Westin Toronto
The staff at the front desk were overwhelmed at checkin and I needed to run 3 different crredit cards before they could figure out how to get one to work. After calling my credit card company i found out it was the folks at the front desk that had the problem not my card. Then it was a big struggle to change the bill to my corporate card.
April 14, 2013
Rated 4 out of 5 by JerseyGirl118 Jersey Girl
loved the workout plus room.
April 14, 2013
Rated 4 out of 5 by Texan Very Good
The Prince has been our home in Toronto for nearly 40 years. The location is great for our needs, the hotel is comfortable, clean and efficient.
April 10, 2013
Rated 5 out of 5 by RML16 Staff
Excellent staff across all services, from front desk to restaurants to cleaning.
April 5, 2013
Rated 4 out of 5 by jesy88 Quiet and Accessible
Friendly staff. Quiet in more residential area. Located close to highway and very central to accessing different parts of GTA.
Tennis court and swimming pool not available in the winter. But would be an ideal getaway for families during the summer time.
March 30, 2013
Rated 4 out of 5 by beardy prince
Although I dropped to gold from Platinum I believe preferred guests should receive something
March 29, 2013
Rated 3 out of 5 by Roger Beautiful hotel but Internet fees are a thing of the past.
Overall I like this hotel and gave stayed a few times in the past. I was surprised that there was a few for Internet use in a time where wifi is accessible almost everywhere. Then I heard from a colleague that if you are a SPG member there are no fees. If this is true, it was not mentioned to me. In fact when I asked one colleague if she was told about an Internet fee, she said she wasn't.
March 29, 2013
Rated 5 out of 5 by marmar Beautiful hotel and exceptional staff
We stayed at the Westin Prince while my father was recovering from surgery at a nearby hospital. It was our home away from home, and the staff could not have impressed me more. The only thing that could have made our stay better would be an indoor pool. Jennifer at the front desk and George in the dining room deserve a special mention for outstanding service. Thanks!
March 26, 2013
Rated 4 out of 5 by Mrjoy Oh the wifi
Ok so the westin prince Toronto is a nice hotel. It's clean. The gym is nice, the staff is friendly. But the in room wifi is basically a joke. I've stayed in the hotel multiple times and the in room wifi is mediocre at best and unacceptable at worst. During this stay it was at its worst. Depending on where in my room I was sitting I would lose connection. That was if I could even connect at all. I tried to connect with an iPad, then later an android smart phone, and when those were both on and off I tried my pc. With each device the connection was the same minimal. For the price you charge your guests for in room wifi they should expect the same quality wifi service they pay for at home. Not some joke of quality like I experienced last week.
March 23, 2013
Rated 5 out of 5 by Linda123 Treated like Royalty always at the Prince!
I have never been disappointed when we are booked at the Prince. The rooms, staff and facilities are excellent everytime!
March 20, 2013
Rated 1 out of 5 by Awful Awful stay
The hotel was old and dated. The rooms were disgusting. Old carpet & furniture. Chipped and wornout furntiture and caprets in rooms. Room smelled old. Bathroom needs total renovation. Ventilation systems was noisy and inconsistent. We feel itchy after stay. Attended a banquest and brunch at hotel. Awful too.
March 11, 2013