Rated 5 out of 5 by BKC41 Great Hotel
A great hotel in a great location with easy access into downtown. The staff was very friendly; the room was in excellent condition; and the bed was very comfortable.
September 10, 2012
Rated 5 out of 5 by Connoisseur This is a beautiful hotel, centally located in a park-like setting
We love this hotel; it is like being in a resort in the city. The Prince is located close to the 401 and to the Don Valley Parkway making trips into the city centre or outlying parts of the GTA equally convenient. The staff are always pleasant and helpful. Truly a luxury "home away from home".
September 7, 2012
Rated 5 out of 5 by BobH17 Great Location
Hotel is located on a superb property, close to downtown TO.
Room have a great view of the city.
Staff make you feel very welcome and the rooms are very clean.
September 3, 2012
Rated 5 out of 5 by Scarborough Great service
Great customer service
September 2, 2012
Rated 4 out of 5 by ElanaRS HVAC unit
The HVAC units are too noisy
August 29, 2012
Rated 4 out of 5 by Neoteros At Westin level!
Together with my family I spent two nights at this hotel and used it as a base to visit Toronto. That was at a time an advantage and a limit. The advantage was that the hotel was a good choice to visit the city. The limit was that while visiting the city I could not enjoy all the impressive facilities granted by the hotel, i.e. gym, pool, tennis courts, etc.
Incredibily nice the personnel at the reception, always smiling, supportive, effective. Delicious the buffet breakfast.
As a Platinum, I got all the possible recognition they could grant me with.
The only disappointment was that during the day between the two nights none cleaned the room up. Unusual for a hotel of such a level.
Yet, I would suggest Westin Prince to all those visiting Toronto.
August 24, 2012
Rated 5 out of 5 by nath2199 This hotel has great customer service
The reception staff are always smiling and reminder of its customers.
August 20, 2012
Rated 5 out of 5 by BOB9221 GREAT STAFF
ESPECIALLY: TANIA, KEVIN, KIRK, ROBERTO, STEVE, ERNIE, LEROY, ALEX,
August 20, 2012
Rated 3 out of 5 by Luxong Better View
For you SPG member? It would be better if I can get a better view not to the public parking, I was told able to see CN tower.
August 16, 2012
Rated 5 out of 5 by Montrealeric weeken in Toronto
While driving in from Montreal, my 2 year old vomited. so you can imagine when we finally arrived we were elated. The check in person was able to make arrangements to accommodate my gold status and upgrade us to a corner room. THANK YOU!!!!!!
We go to our room and realized that our son decided to unpacked his clothing before we left Montreal. staff was great in steering us to the nearest Joe Fresh Store.
They also gave our 2 yr old a welcome kit. he loved it.
Breakfast buffet was a hit for him as well.
The only down side is the pool is not heated. after 15 mis in the pool, my son's lips turned blue.
location is great. i usually stay downtown, i think i will be staying here from now on. if the price is right.
August 15, 2012
Rated 5 out of 5 by SSAN2012 Beautiful Setting
We stayed two nights. We loved it - great location, beautiful hotel, and friendly staff.
The rooms are spacious and the beds are Heavenly!
The hotel has a park like setting in the back - totally awesome. My daughter and I sit outside and read, talk and just relaxed.
We will be back!
August 14, 2012
Rated 5 out of 5 by sa74 Enjoyed my stay
I love staying at this hotel. I travel all the time and this is the one I feel most at home with. Staff is always friendly, gym is good and bed is comfy. It is also close and convenient to the office in Toronto and to dining options and of course - Starbucks! :-)
August 13, 2012
Rated 5 out of 5 by Kate42 Stay here all the time
I stay here often due to business travel. They recognise me and appreciate my business. It's my home away from home
August 13, 2012
Rated 5 out of 5 by Mollis Great for a woman alone
I have stayed here many times, and I have always felt welcome and cared for, both at the front desk and in the Seasons dining room. Room service is great too!
August 9, 2012
Rated 4 out of 5 by TP007 Nice for weekend stay
Nice amenities. Good location if driving except there is a separate charge for self parking a vehicle. It is nice to have access to the tennis court. Fitness desk staff was helpful. It would be nice if there were a sign up sheet for tennis courts. Bathroom seemed small; showerheads seemed lower than normal.
August 9, 2012
Rated 4 out of 5 by Shaggy Fine hotel except for dining room
Very friendly hotel with good rooms. The dining room is mediocre at best. The menu states that you should let the staff know if you would like a different preparation. Wow! You can't even get hash brown potatoes at breakfast if you request them. The dining menu tries to be elegant and up to date, but doesn't even meet good normal food standards.
August 1, 2012
Rated 4 out of 5 by Jacqui excellent staff
Great location. Excellent staff who looked after any complaints/requests efficiently and with a smile. Would prefer a green choice of having beds made but not fresh linens/towels over the 3 days instead of an all or nothing option.
Aladdin and staff in the dining room attentive.
would stay there again.
July 22, 2012
Rated 5 out of 5 by jogri13 Great value !
We had a great stay at the Westin Hotel (me, my spouse, papi, mami and my 2 daughters).
May be the noise of the air-conditioner is a little bit high and disturbed my sleep twice, but really a good place. I enjoyed staying there !
July 17, 2012
Rated 4 out of 5 by pigpen1956 Pleasant but underwhelming
We had a very pleasant stay. Service was good. Hotel room was clean and functional, but somewhat drab for a Westin. Door to balcony could only open a few inches with great effort, and after opening it was impossible to close.
July 14, 2012
Rated 5 out of 5 by BigBillFromNY Positives vs. negatives
Beautiful highrise hotel. Very friendly and helpful staff. Superior amenities, specifically a beautiful outdoor heated pool, indoor jacuzzi/hot tub, outdoor tennis courts, shuffleboard, and portable basketball hoop, well equipped indoor exercise room. Perfect blend of city/suburban/business/pleasure destination for those visiting the Greater Toronto area. Tasty and bountiful Sunday brunch. Comfortable, well-decorated, modern rooms with double shower-heads and 42 inch TVs. Upon my arrival the young lady at the front desk was kind enough to provide us a complimentary upgrade to a 20th floor corner room with a view of both the Toronto and Mississauga skylines. As to negatives... allow me to offer hopefully constructive criticism. The "green" policy overdoes it. In Canada Westin offers full service maid service or NO service (except upon specific request). If guests choose "the green option" of no service, a $5 hotel voucher is given for each night (save check-out) maid service isn't required. I prefer the American way where "green" means the beds are made (non-dirty sheets/linens "straightened" - beds made), the trash is dumped, the room is straightened, and towels left on the floor as "soiled" are replaced but re-hung "used" towels aren't. Basically, I fear that it's the staff that bears the brunt of Canadian "green" practices. No maid service means fewer maids. On the other hand, "straightening" maid service provides employment and tips. Other constructive criticism: This Westin seems to keep the pool temp at around 78 degrees (one day it was only 75 degrees) which in my opinion is a bit too chilly. Indeed, most adults at the pool seemed to think so too. I'd set the temp to 80 degrees... perhaps even 82 degrees. At a bare minimum I'd "survey" guests on this issue. A questionnaire at the "club" attendant's desk would do the trick. Also, while I personally enjoy a "cooler" hot tub, my wife was disappointed to find the hot tube temp set at only 95 degrees... one day 90 degrees... another day 100 degrees. Usually hot tubs are set at what... 105 degrees... 110 degrees? Finally, the bed lamp in "our" room (2014) needs a new lampshade. The one presently in the room has a hole on the back side, a tear on the front side. (Oops! Almost forgot! One more thing... you might consider either lowering the price of Sunday brunch to $35 (rather than $44 per person) or, make it a "champagne" brunch... or at least include one complementary cocktail for each brunch guest.) Bottom line, though I'd give the Westin Prince a solid 4.5 out of 5 rating. I'd stay there again. I'd recommend them.
July 12, 2012
Rated 5 out of 5 by Mosport This was a very pleasant hotel
I liked the restful and neutral interior. The bed was very comfy. iPod or iPhone dock, dual shower head, Starbucks coffee, free cold water at the entrance and the view overlooking the firework made it a very pleasant hotel.
July 5, 2012
Rated 3 out of 5 by Ben79 Stunning Lobby, but thats where it stops.
The hotel is appealing when the lobby is considered. But once you enter the rooms that is where everything stops.
The room that we stayed in at this hotel is in dire need of either a renovation or lots of touch ups.
Paint peeling in the washroom, grimmy feeling carpets, "balcony" that you can not go on to littered with bird droppings and cigarette butts.
Overall not pleased with the room when compared to the price.
July 5, 2012
Rated 4 out of 5 by WearyWanderer A gem of a place with a few irrirants
One of the better hotels I've had the pleasure of staying in. Great view with a balcony which really doesn't open out.
An excellent setting and a neat layout make sit one of my favourite business hotels...
... except the internet conection speeds are abyssmal, making anything more than browsing and email arduous.
And the chairs... its wooden, too low for the desk and can in no way be adjusted. I stay at the Westin when I'm travelling on business and this was not condusive for work
June 25, 2012
Rated 5 out of 5 by BOB9221 BOB'Z REVIEW
I LOVE THE PRINCE HOTEL BECAUSE YOU GUYS TAKE SUCH GOOD CARE OF US:
ESPECIALLY: KEVIN, ALEX, PETER, STEVE, ERNIE, ALADIN, AND OF COURSE TANIA.
June 24, 2012
Rated 4 out of 5 by Giuspas Nice hotel
The Westin Prince is a nice hotel next to the airport. The staff is helpful and kind.
The restaurant is very good
June 18, 2012
Rated 4 out of 5 by WGW27 Should include internet in suite.
I was very suprised that the Westin still charges for WiFi use in the suite. I have travelled a lot the past 3 years in Europe, Canada and the US and have found that it is now standard to be offered complimentary in all hotels from modest to five star . For the amount of time I needed it, it did not make sense to pay the fees being charged but at the same time it was very inconvenient to always have to go downstairs. This will definately influence my decision to stay here again.
June 11, 2012
Rated 3 out of 5 by Todd51 Not what I expected for the price.
Maybe the price is on par for the Toronto area, but I thought is was high for its location in the city. Also I didn't see any means of transportation to and from the air port besides rental car or taxi. I ate breakfast there one day and it was very good, but I thought it pricey for a breakfast. Internet in the room "for a fee"? McDonnalds around here has free WiFi. The stay was pleasant and the staff outstanding. Good thing my bed at home isn't as comfortable as the ones in the room there, I'd never make it to work on time.
May 14, 2012
Rated 5 out of 5 by Travelbug8 Best hotel staff in North America
The staff at the Westin Prince are the gold standard for all other hotels (including some Starwood Properties) to achieve. Service is prompt, friendly and, personable. When you are away from home, to have a hotel staff member remember you from 2+ years ago, goes a long way to providing "comfort". Keep up the great work.
Only suggestion I would make is that the lighting in the rooms is not bright enough.
April 30, 2012
Rated 2 out of 5 by pc8488 Average rooms
The lobby area is very nice but once you get to your room this hotel is average at best. This was the third Westiin I had stayed at this week and it was my least favorite. As a Platinum member, I would have expected to be upgraded.
The desk area in the room is very large but the bathroom is very small, especially the shower.
April 22, 2012
Rated 5 out of 5 by Jacko Great location and a home like feel.
We stay here quite often and have always enjoyed our stay. The staff are quite open, friendly and accomodating. The workout facility is well equipped and above what one would normally find at a hotel centre. The location of the hotel is fantastic being close to the downtown but not in the downtown. The 401 and DVP are a block away for easy access to anywhere you want to go. Things are quiet around the hotel and going for a walk or run is an easy option. The restaurant has a great setting with good service and food. The pool is seasonal (indoor whirlpool though) and is kept clean and inviting. A great place to stay and would highly recommend a stay here.
April 11, 2012